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VILLENTO LAS VEGAS?

Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Okay, here's a (new?) Microgaming casino. Has anyone ever heard of them before? Or know anything about them? I checked out the website fairly well, but couldn't see a link for an affiliate company even. Any info would be greatly appreciated.

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OMG Tim, you're right!! I never even noticed that. The bottom slot is...what's the name? Truck Stop or something like that? But the top one is Fruit something, and it's definitely Playtech. This is too weird.

I'm almost tempted to download the silly thing just to see what it downloads as...... I'm always hesitant to d/l anything I'm not sure of though.
 
I thought I'd see what they had to say, they had a live chat feature which is nice. Notice how the CS rep said the management had years of experience? Is anyone else as curious as I am as to who the management is? And they say they have applied for an ECogra seal, will keep an eye on this one.


Please wait for a site operator to respond.
You are now chatting with 'Jean'
you: Hi, I just came across your casino and was wondering if it is new? Hi Jean.
you: Or are you affiliated with any group of casinos? And would you know who handles your affiliate marketing?
Jean: Hi, the brand is new, although the management has had many years in the online casino business. Currently there is no formal affiliate software. This is expected to be completed by end of Mar 06. It was preferred to have the software working very well, rather than offer it now and have problems.
you: I see, and can you tell me where you are based out of? And have you applied for an ECogra seal? Or do you have access to that info? Thank you Jean.
Jean: I don't have all the info. We are in talks with Ecogra. There is aprocess to go through before being able to say that we have the Ecogra seal. Our call centre is in South Africa.
you: oh really? excellent. One more thing Jean, and you have been most helpful
you: On your homepage...there are pics of two spinning slots..one is Truck Stop I believe
you: but the other one is what I am sure is a Playtech software game
you: I think that whoever was responsible for building your website made an error?
Jean: Unfortunately I don't know about this. I will pass the query onto management and have an answer for you if you would leave an email address. I do know that the web site was outsourced to an independent third party, but has and is currently being overhauled by internal developers. This information will be very useful.
you: okay good enough, it is [email protected] It would be great if you could let me know about that. It doesn't look very good for a Micro casino to be showing a Playtech game on their homepage
you: Once I hear back from you guys, I will definitely consider opening an account and giving you a try.
Jean: We will definitely get back to you. We hope to have you with us in the future.
you: Jean, you have been most helpful.. have a wonderful day and enjoy the rest of your weekend!
Jean: You are welcome. Enjoy your day too.
you: Bye for now..
 
JohnGalt said:
OMG. Go to promotions, and click on the terms and conditions link. You'll end up on some weird philosophical/religious site... really bizarre.

If you click on the "terms and conditions" link at the bottom of their main page, you can then click a link entitled "promotion terms and conditions". That link seems to be the correct one rather than the isis2000 one that pops up when you do what John talks about. :thumbsup:
 
This is interesting, and unfortunately the link to this operation doesn't seem to work for me.

However this phrase: "We are in talks with Ecogra. There is a process to go through before being able to say that we have the Ecogra seal." reminds me very much of a Windows Casino - Rising Star Gaming BS site that surfaced late last year making this claim but with no connection or even contact with eCOGRA.

I'll dig around a little more on this, too - post your findings on this, please everybody.
 
I've managed to access the site now, and it seems to be the real thing to me - it has all the usual Microgaming bells and whistles found on one of their "big" sites and other than the observations here about the home page displaying graphics from another software provider all the games on preview look right to me (correct me if I am wrong)

That is puzzling, alright because I'm pretty sure no Microgaming site developer would need to use someone else's graphics - they have more than enough of their own, and this site is carrying something like 180 games!

ECOGRA is mentioned as the inspiration for their Responsible Gaming policy, and taking that with the Casino Rep's conversation with Pinababy I guess it's possible that they have an application in for inspection and checks for a Play It Safe seal.

Nevertheless, I'll check this out to ensure its authenticity.
 
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Well, they did get back to me as promised. That is a good sign that at least the channels of communication are working. Funny Jetset how they used your words almost exactly...how a Micro casino would hardly need to use imagery from another software. And I didn't even notice the T & C's link...I was tired last night.

----- Original Message -----
From: Villento Support
To: [email protected]
Sent: Sunday, February 05, 2006 7:15 AM
Subject: Feedback


Hi Pinababy69

Earlier you had communication on live chat with one of my colleagues at Villento Las Vegas. You raised some crucial matters which were passed directly onto management. We wish to thank you for taking the time to give us the feedback you did, it is with this kind of feedback that an online operation is able to improve its level of service and product offering.

The management of Villento Las Vegas takes responsibility for the professionalism of the web site development and the manner in which the brand Villento is projected. When the product is shown in areas to be below acceptable standards, it is treated very seriously.

It is because of this that the web developers were urgently called in to rectify;

The incorrect promotions, and terms and conditions links, and
The serious error of having displayed another software providers software imagery.
In the first instance this was an oversight of the quality checking process. In the second instance we had outsourced the web site development and, well, it is best that we do not pass off blame, except to say that our in-house developers would not have needed to use imagery from another software provider, when Microgaming has some of the best imagery available.


Once again we thank you for your contribution to rectifying these matters, and we hope that sometime in the future you do indeed try out Villento Las Vegas. We are passionate about your gaming experience.

Kind regards

Jonathan
 
Interesting observation Grandmaster....the website and live chat reminded me somewhat of Fortune Lounge, which is why I asked them if they were "affiliated" with any existing casino group. Will be interesting to watch this one, and to see what Jetset digs up on them. If their affiliate program is indeed in place by end of March '06, it will be interesting to see if it is Fortune Affiliates.

Edited to add: the first purchase bonus also has a code that you use to claim...VLVF or something similar to that. That is also reminiscent of Fortune Lounge casinos.
 
GrandMaster said:
FWIW, the T&C look very much like the typical Fortune Lounge T&C.

I agree, for the most part, except that most Fortune Lounge casinos allow blackjack to account for 20% of play towards meeting the wagering requirements.

From Villento Las Vegas:

Wagering on Roulette, Craps, Black Jack, Video Poker, Baccarat, Sic Bo and Red Dog, do not count in respect of wagering requirements.

Not that this is "make-or-break" proof, just an observation of one difference. :thumbsup:

P.S. And I stand corrected after seeing spear's latest post below. :o
 
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liquidsoap said:
:lolup: :lolup: :lolup: :lolup:
how can you put a game from another software on your site, thats like Nike selling Adidas products

amazing how idiotic some people can be and they call casino a professional joint:eek:


At least they fixed it in a hurry. I think they owe me about $500.00 in credits for spotting that.
 
I don't want to throw the thread entirely off track ... but why do casino groups do this? I mean there are already, what?, something like eight or nine Fortune Lounge casinos. Why on earth would they want or need another?
 
Whoa - these guys are fast, and over a weekend too!

I haven't yet had a response to my enquiries, but I didn't really expect one over the weekend anyway. Looks as if these guys were monitoring the forum, or acted immediately on Pinababy's livechat which is always a good sign imo.

My gut feel is that this looks like another Fortune Lounge brand, but I've been wrong before.

I agree - they should comp the eagle eyed Pinababy and Tim5ny for picking up what looks like sloppy outsourced work.
 
My gut feel was wrong. Fortune Lounge management assure me this is not a new brand belonging to them.

Back to the drawing board!
 
Are you going to do some more digging Jetset? If it is indeed true that the management has "years" of experience in the online casino industry, someone must know who they are, lol.

Based in South Africa? Any other Micro groups based out of there? I know Roxy Affiliates is in South Africa, but not sure about the casino itself...and I highly doubt it's them. The majority of the staff and management of Grand Prive come from South Africa originally (or they did before), but I don't see them opening another casino...they can't run the ones they have.

Keep me updated Jetset, if you find out anything.

And yes, I found them to act very quickly.....lines of communication open is a very good sign to me. And Tim deserves the credit for spotting the original error, I just did the "legwork", lol. Hey Tim, maybe if we open an account there will be money waiting in it for us? LOL....
 
their t&cs appear to have been 'borrowed' from Fortune Lounge at any rate.

Compare & contrast

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Also their payment provider is Proc Cyber, used by Fortune Lounge and others
 
This is definitely not owned by FL group, although there are some historical connections.

The new operator has wide experience within FL and is going on his own. He is highly regarded as a professional and smart senior exec in the field and the consensus appears to be that he will do this well and successfully.
 
Thank you Jetset!! I've just opened an account this afternoon, and based on what you've just said, I will probably make a deposit and give them a spin next week.....just waiting for some aff payments to hit my Payspark. Thanks again for getting us the "goods".
 
I received the first spam from this casino. The sender's IP address corresponds to one of the many villento domains registered by Goldridge Solutions Ltd. I wonder where they got my e-mail address from.
 
GrandMaster said:
I received the first spam from this casino. The sender's IP address corresponds to one of the many villento domains registered by Goldridge Solutions Ltd. I wonder where they got my e-mail address from.

i know if i was a casino employee who was leaving to start up his own casino, the first thing i would take with me would be a player list.
 
I received one today too.
Villento Las Vegas
1934 Driftwood Bay,
Belize City,
Belize
Disclaimer:
This communication was brought to you by a third party and not Villento Las Vegas as advertised. If this communication was sent to you in error, or if you wish to unsubscribe from future emails, please send a blank mail to [email protected].
Report any spam complaints to [email protected]

I don't know how it might help, but this is the affiliate tag ?btag=AFFID_SB001_0206_E

I'd like to know who's sending it, and how they got my email, too.
 
Geeze Louise!

The spam is coming back? The address from the third party sender of Villento Las Vegas spam I received today (1934 Driftwood Bay, Belize City, Belize) is the same freaking address as the FL spam I got last year. What next? 123rickey, 123skiddoo WTF? I have no wonder how these email addys were harvested...............

Aside from the main point being that I have never opened an account at this casino (hence the argument for using players' addys flies out the window), I would not open an account at Villento Las Vegas if it were the last freaking casino on the internet!

I'd like their "many years of experience" management to explain how in hell they are using FL players' addys IF THEY ARE NOT AFFILIATED WITH FL? :mad:
 
suzecat said:
Geeze Louise!

The spam is coming back? The address from the third party sender of Villento Las Vegas spam I received today (1934 Driftwood Bay, Belize City, Belize) is the same freaking address as the FL spam I got last year. What next? 123rickey, 123skiddoo WTF? I have no wonder how these email addys were harvested...............

Aside from the main point being that I have never opened an account at this casino (hence the argument for using players' addys flies out the window), I would not open an account at Villento Las Vegas if it were the last freaking casino on the internet!

I'd like their "many years of experience" management to explain how in hell they are using FL players' addys IF THEY ARE NOT AFFILIATED WITH FL? :mad:

suze, rumour has it the guy who has set up this casino is an ex-FL employee, so its no surpise hes has everyones email address, however i am surpised at the spamming connection as this casino is meant to be competitor to FL, so i cant see FL sanctioning the spamming for this site.

however this does raise the interesting possibilty that this guy may have been responsible for the spamming in the past and may explain how a mere casino employee can afford to buy an MG license.and set up on his own.
 
suzecat said:
Geeze Louise!

The spam is coming back? The address from the third party sender of Villento Las Vegas spam I received today (1934 Driftwood Bay, Belize City, Belize) is the same freaking address as the FL spam I got last year. What next? 123rickey, 123skiddoo WTF? I have no wonder how these email addys were harvested...............

Aside from the main point being that I have never opened an account at this casino (hence the argument for using players' addys flies out the window), I would not open an account at Villento Las Vegas if it were the last freaking casino on the internet!

I'd like their "many years of experience" management to explain how in hell they are using FL players' addys IF THEY ARE NOT AFFILIATED WITH FL? :mad:
Hey Suzecat,

THe only way that you are seeing an FL addy is that they actually use the same SPAMMING AGENT (company) as their advertisement/emailing company. It was already written in the email that it is not from Villento Las Vegas but from a Third Party spammer.

So, don't be shock and angry. This is the only way a Casino could ever get customers. I hate spam as much as you do but hey, they are starting up. At least give them a break and not KILL them off the bat.

If the rumors are try (which is slowly being very convincing), if I'm an ex-FL person, I'd be doing the same thing as well. Since FL hires an outsider to do the spamming (so that the casino does not get in trouble), I too would most definitely be using the same company to advertise my NEW company as well. Why not? That company most definitely has a lot of FL players' email address. If I'm starting up and I could manage to pull a few FL players over, I'd be very happy as well.

Think of it, I'm sure you'd understand if you just think of it in their perspective. Have a wonderful day.

Ps. Give them a Chance... If they screw up, then we start screwing them. OK?
 
Aodat2: your reasoning is all well and good. However, there are PRIVACY issues which concern me a lot. Call me crazy or paranoid or whatever, I am very uncomfortable having my private data accessed by spammers hired by any casino. Add the fact that since I have NEVER signed up at Villento Las Vegas, they should NOT have any information on me to share with anyone. Hence, I repeat my question: exactly from what source was my email address harvested? Perhaps spammers in Belize believe they cannot be touched by American laws. Reckless belief IMHO.
 
aodat2 said:
Hey Suzecat,

THe only way that you are seeing an FL addy is that they actually use the same SPAMMING AGENT (company) as their advertisement/emailing company. It was already written in the email that it is not from Villento Las Vegas but from a Third Party spammer.

So, don't be shock and angry. This is the only way a Casino could ever get customers. I hate spam as much as you do but hey, they are starting up. At least give them a break and not KILL them off the bat.

If the rumors are try (which is slowly being very convincing), if I'm an ex-FL person, I'd be doing the same thing as well. Since FL hires an outsider to do the spamming (so that the casino does not get in trouble), I too would most definitely be using the same company to advertise my NEW company as well. Why not? That company most definitely has a lot of FL players' email address. If I'm starting up and I could manage to pull a few FL players over, I'd be very happy as well.

Think of it, I'm sure you'd understand if you just think of it in their perspective. Have a wonderful day.

Ps. Give them a Chance... If they screw up, then we start screwing them. OK?
There are genuine, double opt-in mailing lists of people who are interested in receiving casino information, they could advertise on one of these lists, I am on a couple of them, there are plenty of gambling portals that accept ads.
There is no need to resort to spam. Everybody who received spam should call their support and express their disapproval. I am committed to the Boulder Pledge, "Under no circumstances will I ever purchase anything offered to me as the result of an unsolicited e-mail message. Nor will I forward chain letters, petitions, mass mailings, or virus warnings to large numbers of others. This is my contribution to the survival of the online community", so Villento lost me as a player. It is not an excuse that it is a new casino. The claim that the e-mail came from a 3rd party is disingenuous, the spam came from an address registered by the same company as the casino website. They have already screwed up.
 
suzecat said:
Geeze Louise!

The spam is coming back? The address from the third party sender of Villento Las Vegas spam I received today (1934 Driftwood Bay, Belize City, Belize) is the same freaking address as the FL spam I got last year. What next? 123rickey, 123skiddoo WTF? I have no wonder how these email addys were harvested...............

Aside from the main point being that I have never opened an account at this casino (hence the argument for using players' addys flies out the window), I would not open an account at Villento Las Vegas if it were the last freaking casino on the internet!

I'd like their "many years of experience" management to explain how in hell they are using FL players' addys IF THEY ARE NOT AFFILIATED WITH FL? :mad:

Damn, but this is a really bad start by this new operator and very disappointing in view of the positive opinions of him which various people have expressed. Pissing off players with Fortune Lounge style garbage emailing is a really bad judgement on his part and I would have to support Suzecat's anger at this breach of privacy, even if it is third party inspired.

The similarities with the Fortune Lounge mess last year are too pronounced to be ignored here, and I have to wonder whether these guys are as "uninvolved" as has been claimed.

Looks like more investigation is called for here.

GM, I agree with your post below and the Boulder Declaration you posted and would like to use it in an editorial sense - can you give me a link so that I can read up on this further and obtain permission to quote?

QUOTE There are genuine, double opt-in mailing lists of people who are interested in receiving casino information, they could advertise on one of these lists, I am on a couple of them, there are plenty of gambling portals that accept ads.

There is no need to resort to spam. Everybody who received spam should call their support and express their disapproval.

I am committed to the Boulder Pledge, "Under no circumstances will I ever purchase anything offered to me as the result of an unsolicited e-mail message. Nor will I forward chain letters, petitions, mass mailings, or virus warnings to large numbers of others. This is my contribution to the survival of the online community", so Villento lost me as a player. It is not an excuse that it is a new casino. The claim that the e-mail came from a 3rd party is disingenuous, the spam came from an address registered by the same company as the casino website. They have already screwed up. UNQUOTE
 
suzecat said:
Aodat2: your reasoning is all well and good. However, there are PRIVACY issues which concern me a lot. Call me crazy or paranoid or whatever, I am very uncomfortable having my private data accessed by spammers hired by any casino. Add the fact that since I have NEVER signed up at Villento Las Vegas, they should NOT have any information on me to share with anyone. Hence, I repeat my question: exactly from what source was my email address harvested? Perhaps spammers in Belize believe they cannot be touched by American laws. Reckless belief IMHO.
Suzecat, do you know how spamming companies work? They sell out a list of collected emails from somewhere (wherever their source might be). So, your email could have came from anywhere at all that you have ever put your email in actually. That's how they get your email.

When they engage in the services of the company, the company will actually send this spam out to people on their list. So, the truth is that sometimes the casino itself doesn't even know who they are sending the emails to, but if you complain to them, they will forward your complain to the company and remove you from their list.

How do I know what spammers do? Well... I'm in the hosting business. I know what they do. I know how they do it and well... I try my darn best to stop them from doing it.
 
aodat2 said:
Suzecat, do you know how spamming companies work? They sell out a list of collected emails from somewhere (wherever their source might be). So, your email could have came from anywhere at all that you have ever put your email in actually. That's how they get your email.

When they engage in the services of the company, the company will actually send this spam out to people on their list. So, the truth is that sometimes the casino itself doesn't even know who they are sending the emails to, but if you complain to them, they will forward your complain to the company and remove you from their list.

How do I know what spammers do? Well... I'm in the hosting business. I know what they do. I know how they do it and well... I try my darn best to stop them from doing it.

Pardon me for being a blonde gnat. I suppose anyone who wishes to annoy people on the internet is going to find plenty of people to assist. (No, I do not think you are trying to annoy me.)

As GM, Jet and others have pointed out in this thread, this particular spam issue has been around for some time. A prudent person opening a new casino would have done his/her research BEFORE sending out spam (unsolicited) emails to gauge the waters of the industry. Not doing so IMO tells me this new operator is more interested in filling the coffers than building a long-term, lasting relationship with players. Irrespective of the Boulder Pledge (and many of us believe exactly that way) it is not a good idea to tick me off and then ask me to patronize your establishment.
 
suzecat said:
Pardon me for being a blonde gnat. I suppose anyone who wishes to annoy people on the internet is going to find plenty of people to assist. (No, I do not think you are trying to annoy me.)

As GM, Jet and others have pointed out in this thread, this particular spam issue has been around for some time. A prudent person opening a new casino would have done his/her research BEFORE sending out spam (unsolicited) emails to gauge the waters of the industry. Not doing so IMO tells me this new operator is more interested in filling the coffers than building a long-term, lasting relationship with players. Irrespective of the Boulder Pledge (and many of us believe exactly that way) it is not a good idea to tick me off and then ask me to patronize your establishment.
I totally agree with what you said. All I'm trying to explain is what goes on and how the email is being sent to you. Nothing else. I do not agree on their method of doing it nor do I agree on SPAMING.

I do my best each and everyday to get those idiots off my servers and etc. I'm merely trying to explain to you how your email was obtained by the company. Sometimes people sell out email addresses for money. I remember some time ago, the price was something like 100K email addresses (active) was sold for $99.00 or something of that sort. I can't really remember anymore.

I have to admit, I did do this previously when I was starting out and the truth is that the response was totally encouraging. It was totally not bad at all(for the price invested). So the reason why people do it is because the response was not bad at all.

Hope this answers your question Suzecat. On the other part, well... I'm sure they do not send out only 100K email, but at least a few million. So, if you're asking the casino to actually go through 1 by 1 and see whose is it, I guess even the other companies out there will rather lose 1 customer than wasting time going through millions of email addresses. Not trying to say you're bad for business or something, just pointing out what happens and etc.
 
QUOTE: Not doing so IMO tells me this new operator is more interested in filling the coffers than building a long-term, lasting relationship with players.UNQUOTE

Very true, Suzecat...very true. This is a really bad auger for the future with this operator and a worrying indication that he (or she?) is not tuned in to what players feel about this invasion of privacy...or worse still doesn't care.
 
"# Prior to cashing-in your bonus offer, players are required to:
* Wager the purchase and bonus amount at least twenty (20) times.
# Certain games are excluded from those which players are permitted to play for the purpose of meeting their wagering requirements. This is done to avoid any "bonus abuse". Excluded games include the following:
* All Video Poker games including Power Poker, All other poker game variations, All Black Jack games, Baccarat, Craps, Roulette, Sic Bo and Red Dog.
# The wagering obligations for players resident in Denmark and the United Kingdom of Great Britain are slightly more stringent, as they are required to wager the sum of the purchase and bonus 40 times before any cash-in will be permitted. In addition to the aforementioned wagering requirements."

20 or 40 times (d+b) is pretty bonus whore proof and player unfriendly. I am curious about the "United Kingdom of Great Britain". I live in the United Kingdom of Great Britain and Northern Ireland. Does this mean that the stricter terms don't apply in Northern Ireland?
 
VERY HAPPY

I give this casino two thumbs up, recieved my sign up bonus within 1 hour , not the 24 as stated at the site on saturday. Today my 900.00 cashout was already in my neteller account. If they keep this kind of service they may be up for an award . I will be back .
 
Just a curiousity question Belgamo..I see in your profile that the best casinos (in your opinion) are any Fortune Lounge casinos. I also see that you are a Webmaster. You wouldn't by any chance have any insight into the spam deluge re: Fortune Lounge would you? And more specifically, this casino in particular?

I did open an acct here last week, but have not deposited as yet until some answers are arrived at as to how everyone's email address became available to this particular casino.
 
I won't play there because I don't support spammers, especially those with bad bonus terms.

But seriously, they don't seem to be doing anything special (same software, same bonuses, etc as you will find at dozens of places).
 
i wouldnt touch this casino with a 10 foot poll, i am happy with my casinos, 32 red, roxy palace, and inetbet, you cant get better then them i dont care who runs it, unless its roxys sister casino vegas splendido i like them too :thumbsup:

i believe this casino is somehow affiliated with fortune lounge, all the signs are there
 
well if anybody is interested in a trip report.

i downloaded and opened account very smootly, no software problems (unlike bellerock & grand prive)

i emailed for bonus and had a response and bonus deposited in my account within minutes!!!! (we are talking quicker than 32red email response here)

later on emailed to check wagering, had a response again in minutes.

i cashed out, no crap about ID or any other delaying tactic, cash paid in neteller today.

the speed of this operation and how smoothly things went, puts to shame even the established MG's, considering the fact they have just opened up and should be having "teething troubles" this is even more remarkable.

despite the spam allegations, this place gets a thumbs up from me :thumbsup:
 
I do not know anything about spam from fortune lounge , have not recieved any nor received bad reports about being spammed. As far as the villa thing I don't mind ONE email letting me know they exist, if was two or more I might be upset. I would figure to obtain my or anyone else's email may not be that hard, because i too saw an affiliate tag when clicking to the sight,So maybe it was not a list from a casino, but rather a large forum operator who has an inside track that divulged our emails ( NOT refering to the miester) . Another thought of mine is, that this casino came live just as Capitol casino was closed and aquired by belle rock, so maybe who ever was with capitol took the email list from them and opened a new casino, what do you think? Just some thought.
 
Pinababy69 said:
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This is definitely a redirect and spammy. Spammy distribution too.

Odd,really odd, to see a microgaming casino with Playtech slots depicted?

How can that be done by mistake? I am sure Microgaming provides all the images to be used by it's licencees, and so does Playtech. So how do they get mixed?

The Vegas Affiliate group has usually well functioning casinos (Vegas 7, Vegas slot, Vegas Poker, Colosseum etc)
 
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You may have missed some of the earlier posts on this one, Dom (welcome back btw!)

Microgaming clients can build their own websites if they wish, I gather, and that is apparently what happened here. The operator had an external firm do the work and they screwed up on the home page graphic. Because the operator was on the launch threshold there wasn't too much time available and the glitch was not picked up, so the launch went forward.

One of the eagle-eyed Casinomeister players picked it up in a flash and the operator jumped on it immediately over the weekend.
 

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