i tried villento for a while and decided to stop after 500+ spins without a bonus on avalon (just bad luck). hitman assassinated my bankroll as well. did not really have a bad experience, just bad luck. the only thing that bothered me was that after a bunch of deposits where i used no bonus, i asked if one was available. the rep said, "sorry, no." so i deposited another couple of hundred, no big deal. of course, a few hours later the weekend bonus was available which i forgot that they had. that would have been nice to know.
anyway, when i closed my account, they gave me $50 because they reviewed my game play and stated my experience was not one they like to see. (it was pretty bad...)
ended up losing a lot there, but their customer service seems to try. when a player deposits without bonuses, loses a grand, and asks if a bonus is available, give that player the bonus a few hours early!!! don't make the player feel bad that he deposited without a bonus when one was available soon thereafter.
just little things showing that you care about your players is what keeps them there rather than going somewhere else. win or lose, make me feel important and i'll enjoy giving you my business.
other than that, they do seem to have a good reputation.
i do hope mariaoli gets that problem resolved, that would be frustrating and contrary to the good repuation that villento has, IMHO.
did they really send a basket to Pinababy when she was sick??? because that would have been very considerate and maybe i'm being too hard on them.
