Videoslots withholding £7k balance due to source of wealth

[interlog]

What I don't get is why the AML investigations for transactions from my UK bank account are needed by casinos when those said UK banks already have very stringent AML rules and regulations.

It is no different to me buying a holiday and being interrogated where my funds came from by the holiday Company

 

[Casinomeister]

Videoslots are scum and scammers, don't trust them and dead ass customer service who only know how to say please way for 3 months. I have had a. horrible experience with them and I have all the evidence of them breaking the law, so if anyone wants to take them to court, I will help.

@Team.Videoslots you are all useless

they only care about taking other peoples money. all scum. Videoslots have ruined online casinos for me

Please do not flame your fellow members. If Videoslots came here and called you scum and a scammer, they would probably be kicked to the curb. So please show some restraint and common courtesy when addressing others here. Thank you.

 

[pinnit2014]

What I don't get is why the AML investigations for transactions from my UK bank account are needed by casinos when those said UK banks already have very stringent AML rules and regulations.

It is no different to me buying a holiday and being interrogated where my funds came from by the holiday Company

Try and find the detail but IIRC there was a case (i think - maybe completely wrong) where a third party tried to rely on the AML checks at the bank and were told no. Which seems odd to say the least. If anything it leads to duplication of work and questions of how far down the line you take it.

 

[L&L-Jan]

What I don't get is why the AML investigations for transactions from my UK bank account are needed by casinos when those said UK banks already have very stringent AML rules and regulations.

It is no different to me buying a holiday and being interrogated where my funds came from by the holiday Company

Hi mate, to be fair, towards the future with "open-banking" upon your consent, a lot more can be checked without you providing the documents.

 

[Mr_Slot5]

Hi mate, to be fair, towards the future with "open-banking" upon your consent, a lot more can be checked without you providing the documents.

I think that’s where it will head. Not that I necessarily agree with it…people should have a right to privacy without their bank accounts being perused by all and sundry. But here’s where we are in 2022.

 

[justdoit]

we should boycott all UK casinos to they change they T/C about SOW, No money should be hold if they ask about SOW

 

[dkwyw]

if you high bet player best go to Crypto casino and play no need for anything to share , every UK casino is going to ask for Sow

But previously if you don't want to get into sharing SOW info you just withdraw your balance and move on. This is the first time I've ever had a casino withhold a balance as ransom. I figure most likely it is a tactic to try and force more players to adhere to the SOW process and thus stop them from moving on.

I think I'm going to close the account and see what happens. Figure I have nothing to lose, as I'm not sharing my source of wealth with anyone!

 

[Jeroensgambling]

Source of wealth has obviously one reason: to determine if one is capable of doing for example 5000 deposit or not a month.

If it's not the chances are its fraudulent or something else it at play, in where casino's can be fined for. There where nummerous cases where simply employees at the goverment where able to deposit over 200k in roughly a few months of timespan. Now in such case a SOW would actually help and protect both camps here as it would be impossible unless someone has a large savings account to suddenly deposit 200k.

If i where you, mark out the privacy bits, and send it. Get it sorted, take your 7k, close your account, move on.

 

[Mark_Lottomart]

Source of wealth has obviously one reason: to determine if one is capable of doing for example 5000 deposit or not a month.

If it's not the chances are its fraudulent or something else it at play, in where casino's can be fined for. There where nummerous cases where simply employees at the goverment where able to deposit over 200k in roughly a few months of timespan. Now in such case a SOW would actually help and protect both camps here as it would be impossible unless someone has a large savings account to suddenly deposit 200k.

If i where you, mark out the privacy bits, and send it. Get it sorted, take your 7k, close your account, move on.

There is different terminology in different casinos, but generally it’s “SOW” - can you afford it, are you employed etc. “SOF” where did the cash come from and is it legitimate.

Nobody in the industry has these processes correct yet I don’t think. There are AML regulations and RG (SG) requirements and an overlap as to when and why there are needed. All requests usually require the same kind of documents so it makes sense to try and kill two birds with one stone, but it’s not easy.

For me, I’d rather send a bank statement showing what that casino wants rather than use an open banking API which would potentially open up more info. I guess others may be open to the added security that the API brings.

I personally don’t believe (I’m not protecting anyone by saying this) that any reputable casino would purposely hold a withdrawal using SOW/SOF as an excuse. The fact it’s been requested will be because a theshold has been hit as someone else suggested.

We want to accept your deposits without fuss. We want pay you without fuss. We also need to be compliant. I don’t see any commercial reason in withholding a withdrawal, pay the player quick and give them a good experience and they will come back. Unfortunately there are regulations in place which don’t make this a seamless process. It will drive players away from regulated casinos at some point I think. I hope I’m wrong.

New guidance coming out this month from the GC and I’m hoping it makes things a lot clearer for everyone. They are not doing an easy job and I have sympathy, but also want any guidance to be clear and a level playing field for all.

Mark

 

[Spikie]

What is to stop somebody just forging pdf’s for source of wealth/ funds ? Nowadays hardly anything is sent by post , and even if a company wants to see a physical photo of it you can just print it first …

The only solution is some sort of credit check that happens with the big UK bookies , can’t see any other way ….

 

[Mark_Lottomart]

What is to stop somebody just forging pdf’s for source of wealth/ funds ? Nowadays hardly anything is sent by post , and even if a company wants to see a physical photo of it you can just print it first …

The only solution is some sort of credit check that happens with the big UK bookies , can’t see any other way ….

I would say that the trained teams looking at these documents would spot an edited document, I’ve certainly seen that in the past, but there must be cases where they are accepted.

Genuine question. If someone goes to the effort of forging documents to say they could afford x and they are allowed to spend more, is the casino to blame if they get into financial difficulty?

 

[Kroffe]

Sometimes it can be hard to tell whats real.
As an example, a casual observer might think this post is a reply to marks post, but its fake.

 

[Mark_Lottomart]

View attachment 167502
Sometimes it can be hard to tell whats real.
As an example, a casual observer might think this post is a reply to marks post, but its only a fake reply.

I’m not sure what you’re saying here, sorry.

One thing I (and others) are guilty of is debating processes on threads what are not the thread was intended for. I made some replies on Casumo’s welcome back email and now here! I need to keep my mouth shut lol.

 

[Spikie]

My question was serious, as was Marks reply ..

I would think that a credit check that was available for all companies with a gaming license that could log in to would be the optimal solution.

It would not have to show the individual transactions, banks and credit checking companies could just give a risk assessment for SOW / AML as an extra service.

Surely better than what is happening now ?

 

[Spikie]

If I want to hire a car in UK I have to give a check code to the car hire company to check the points on my driving license.

Why can’t something similar be done with responsible gambling ?

Just a quick access code with a simple output for the company requesting ?

 

[Davey86]

I think the advice was 'close your account and they have to make a decision within x amount of time'.
Unless i remember wrong thats what many people did during the 'downfall' of Casumo when they started holding money hostage while asking for SOW documents.
And i think everyone was paid after waiting a while.

The late Colinsunderland would of had a field day! I’m sure it’s exactly what he said (R.I.P)

 

[Kroffe]

I’m not sure what you’re saying here, sorry.

One thing I (and others) are guilty of is debating processes on threads what are not the thread was intended for. I made some replies on Casumo’s welcome back email and now here! I need to keep my mouth shut lol.

Sorry, just making a joke about how it can be hard to tell whats real sometimes.
My previous post was not reply to your post, just a picture of it made to look like a reply. =)

But to weigh in on the question, i think that unless the document is very obviously fake/edited, the casino would probably be in the clear. (imo they should be)
Like you said, people working with this stuff are probably good at spotting things that look wrong/edited, so if someone fakes a document well enough to pass inspection i think the blame would have to fall on the player/forger.

 

[Guntis]

Alternatively, show them something that does not bother you, at least one old piece of info related to your income that they can stick into their database, and tell them that this is all you have and asked them to close your acc, in case they are not happy. If they ask about how have you been surviving all this time without any income, tell them it's not their business, but you can also say that you're a poker player in real casinos and have always been living from your winnings.

 

[AndrewPearson]

Sorry, just making a joke about how it can be hard to tell whats real sometimes.
My previous post was not reply to your post, just a picture of it made to look like a reply. =)

But to weigh in on the question, i think that unless the document is very obviously fake/edited, the casino would probably be in the clear. (imo they should be)
Like you said, people working with this stuff are probably good at spotting things that look wrong/edited, so if someone fakes a document well enough to pass inspection i think the blame would have to fall on the player/forger.

The casino does not care If it's a good fake, as long as they have done "enough" to be compliant, they cannot get fined.

 

[Jono777]

I would say that the trained teams looking at these documents would spot an edited document, I’ve certainly seen that in the past, but there must be cases where they are accepted.

Genuine question. If someone goes to the effort of forging documents to say they could afford x and they are allowed to spend more, is the casino to blame if they get into financial difficulty?

100% players fault.

Sure if the document in question could be shown / proven to UKGC or other icencing body they would surely take the casinos side.

Then again they removed auto play!

 

[Jeroensgambling]

You cant just forge PDF files that came straight from your bank as they are digitally signed by your bank.

however there where quite some cases and even in the netherlands where people making an avg salary of 3500 a month suddenly where able to deposit in the millions in a year timespan. They basicly forged payments in the company they worked. Providers where not getting paid but the payment details where simply changed so that the money would arrive at someone else's account.

Result? Loss of job, and the rest of his life paying the money back. All due to a gambling addiction.

The casino's i play at do not activate your account before your completely verified. So proof of adress, proof of bank, thats it. Without it you cant play. And with it you have insurance that your getting paid the moment you deposit.

But casino's not doing that leave the option open purely for the people who make deposits. It's still a business.

 

[pinnit2014]

Do casino's really want responsible gamblers? I don't think so, as irresponsible = more revenue. I mean telling a casino to remove problem gamblers is like asking the proverbial Turkey to vote for Xmas.

 

[Jeroensgambling]

Problem gamblers are like 15 to 33% of revenue for casino's.

Ive bin a VIP too in a landbased, you know golden card and all that shit, be spoiled with gifts, tickets to various events but the people among where truely degenerate or about to be. Not the circle i'd like to spend my time in.

 

[Spikie]

You cant just forge PDF files that came straight from your bank as they are digitally signed by your bank.

however there where quite some cases and even in the netherlands where people making an avg salary of 3500 a month suddenly where able to deposit in the millions in a year timespan. They basicly forged payments in the company they worked. Providers where not getting paid but the payment details where simply changed so that the money would arrive at someone else's account.

Result? Loss of job, and the rest of his life paying the money back. All due to a gambling addiction.

The casino's i play at do not activate your account before your completely verified. So proof of adress, proof of bank, thats it. Without it you cant play. And with it you have insurance that your getting paid the moment you deposit.

But casino's not doing that leave the option open purely for the people who make deposits. It's still a business.

Yes but I am not going to send an unredacted bank statement to any casino , they are only going to see the transactions I want them to . End of discussion with them , goodbye sweetheart.

So I can also change whatever I want.

So it won’t be digitally signed as they will never see that .

Also you can’t digitally sign a screenshot…

 

[Spikie]

I can also go to any casino in UK and Europe from my experience and just show photo iD , unlike online and having to tell your life story …