Official Videoslots presents Battle of Slots!

[slotmaster]

Not to do with Battle of slots but why can I only withdraw max my deposit now!

 

[slotmaster]

Not to do with Battle of slots but why can I only withdraw max my deposit now!

Well after withdrawing the amount of my deposit everything back to normal now.

 

[Reelsoffun]

Are you sure it wasn’t just the figure on the closed loop, not the max you could have withdrawn.

 

[slotmaster]

Are you sure it wasn’t just the figure on the closed loop, not the max you could have withdrawn.

Ya they said closed loop policy, I am like wtf is that? I am already playing through my deposit before can withdraw.

 

[anddi32]

Ya they said closed loop policy, I am like wtf is that? I am already playing through my deposit before can withdraw.

a bit hard to explain, but it is related if the player uses several payment methods.

Someone please correct me if I've misunderstood

Let's say you first deposit 100 euros with skrill, you don't win anything. After that, you deposit using a bank payment and you win 100 euros. You have left a "loop" open in the direction of Skrill and 100 euros must be withdrawn there until the skrill loop closes. After this, you can make your withdrawal to your bank account in the future.

But if you have only used one payment method, then I don't know what the meaning of "the loop policy" would be

 

[slotmaster]

Well, I used same deposit method and now can only withdraw $10, it makes no sense.

 

[Jono777]

Well, I used same deposit method and now can only withdraw $10, it makes no sense.

Withdraw the €10 (if it will let you, is it not $20 min?)

Then revisit the cashier and you'll possibly be able to withdraw the whole balance*

*This depends on you having a balance lol

 

[Reelsoffun]

Where does it say you can only draw 10, what does it do if you put 30 for example.

Like anddi explained it depends on the order you have done them.

On my Videoslots, if I have used two diff cards I can choose which one to withdraw too and it tells me the max amount on each to close loop. If I only have one active and it says 200 left to close loop providing that’s the only loop in play I can still draw say 300 as the 200 closed the loop and the 100 then is free to go anywhere.

It is more of a pain when you have two loops as say one is 200 and the other 300 and have balance of 600 I would have to draw either 200 to the 200 or 300 to the 300 first before doing the other no way of getting the 600 out in one hit.

This is the main reason that from this year I’m only going to use one payment method to deposit meaning there will only ever be one payment loop in play at any given time.

 

[09237653]

I had the withdrawing issue too once, it was because of a new card, i had to withdraw what was available onto the old card and then support needed to fix my account so i could withdraw the rest onto the new card.

 

[slotmaster]

Withdraw the €10 (if it will let you, is it not $20 min?)

Then revisit the cashier and you'll possibly be able to withdraw the whole balance*

*This depends on you having a balance lol

Well put more back in/in than I wanted but yes had a small balance today,lol I withdrawals from yesterday I got and thought that would have been it, it must be the other withdrawal option that I used before I wonder but had videoslots help with a change and first time since I have deposited I think.

Yes this is a pain and worried about multiple withdrawals and bank saying something even though try and a withdrawal every time I am up.

 

[Team.Videoslots]

Hi everyone,

We’re bringing four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins in this week's Frenzy Mondays Battles.

• Date: Monday 13th January 2025
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle: 15 & 30
• Spins: 25
• Duration per Battle: 12 minutes

• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[Frankovic22]

And the restricted issue on PlaynGo still isn't fixed.

 

[09237653]

something odd going on with the lobbies today.

 

[Pixie]

something odd going on with the lobbies today.

View attachment 204751

It´s very annoying !

 

[Team.Videoslots]

Hi Everyone,

We apologise for the inconvenience, the team is aware of the issue and are working to try and solve this as quickly as possible as its an ongoing technical issue, In the meantime we recommend not registering for Battles with Play n Go games for the time being.

- If you have registered to a battle that has not started yet, please unregister and join a different battle.
- If you registered to a battle that has started/finished already using a Buy in or Battle ticket, please reach out to our customer support team who will be happy to assist with these.

Thanks you for your patience and understanding.

Best regards,
Team Videoslots

 

[Team.Videoslots]

something odd going on with the lobbies today.

View attachment 204751

Hello,


So regarding the visual issue seen in the battle lobby, battles seem to be working as normal and this is merely a visual issue.

We will continue to monitor the situation, however the team are working on this as we speak.

Best regards,
Team Videoslots

 

[jeretee]

not working for me but its ok take only one hour this anymore

 

[Reelsoffun]

@Team.Videoslots

Just a heads up that new game wolf fang is allowing bonus buy for UK?

Didn't buy one but it was going to let me lol Not gonna lie was tempted big time! but im not going to free roll you guys like that but some, no doubt would probably try to.

 

[Team.Videoslots]

Hi @Reelsoffun

Will check and sort it out.

Thanks for letting us know.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi everyone,

Here’s the information about today’s ongoing Tuesday Madness Battle on Diamond Pups from RAW iGaming which continues until 23:59 GMT with an added prize pool of €5,000.

Battle Details:

• Date: Tuesday 14th January 2025
• Times: 00:01 - 23:59 GMT
• Game: Diamond Pups (RAW iGaming) €0.20
• Buy-In: €2.00
• Spins: 100 Spins
• Added Prize Pool: €5,000 which will increase with every €2 buy-in. Prizes are wager-free.
• Requirements: To be able to participate, players need to have deposited at least €20 and earned 1,000XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi Everyone,

Here are the details for tonight’s Epic Thursdays’ Battles on Diamond Pups from RAW iGaming and Gates of Olympus 1000 from Pragmatic Play.

Battle Details:

• Date: Thursday 16th January 2025
• Times: 18:00 - 22:00 GMT
• Battle Type: Sit & Go Freerolls
• Game Names:
• 15-man Battles: Diamond Pups (RAW iGaming) €0.10
• 30-man Battles: Gates of Olympus 1000 (Pragmatic Play) €0.20
• Max number of players per Battle: 15 & 30
• Spin: 25 Spins
• Duration per Battle: 12 minutes
• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.
• Requirements: To participate you need to have deposited €20 or more and collected 1000XP in the last 30 calendar days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[slotmaster]

Saw people complaining Tuesday about Diamond Pups and it is a awful slot. LOL

 

[Jono777]

Saw people complaining Tuesday about Diamond Pups and it is a awful slot. LOL

It is awful, use the "super turbo" thingy to make it less painful.

 

[Kentakofot]

It's not that bad, kinda fun with decent potential

 

[steveh35]

It is awful, use the "super turbo" thingy to make it less painful.

I suspect that some people, maybe quite a lot believe they will get a better result if they watch the actual spins and unfortunately it's the rest of the battle players who suffer having to wait for them, if everyone just used superspins we would get more battles.

 

[09237653]

I dont mind the pups game, its like an evolution of that Aztec one but a bit more interesting, and the pay profile is just like any other raw game. I play normal turbo mode, dont trust the S spins.

 

[jeretee]

It's not that bad, kinda fun with decent potential

yes get 2-6 spins u can win 0.15e max

 

[09237653]

yes get 2-6 spins u can win 0.15e max

bit like any big bass slot then.

 

[steveh35]

I dont mind the pups game, its like an evolution of that Aztec one but a bit more interesting, and the pay profile is just like any other raw game. I play normal turbo mode, dont trust the S spins.

Told you and it's people like this spoiling it for everyone else I have 8 players in my game not using sonic spins. Sigh.

 

[09237653]

Told you and it's people like this spoiling it for everyone else I have 8 players in my game not using sonic spins. Sigh.

I dont use super turbo mode but i am never last to spin.

 

[jeretee]

why these keep going all the time try later and reward is gone .. this was miracle because its not raw game and reward not working

 

[xbornluckyx]

@Team.Videoslots , I won 15 free spins on tome of madness , I was playing them and had won over 9 euro and it came up invalid bonus and they have disappeared and I wasnt credited with the winnings.

 

[CongoGB]

Hello @Team.Videoslots - the Play N Go game "Golden Ticket" doesn't seem to be available in the UK for some reason? It's available everywhere else - would be nice to get this one back, thanks!

 

[Team.Videoslots]

Hi Everyone,

Thank you for your feedback.

We are aware of the reported issues with Tome of Madness Free Spins. It appears that these issues may be affecting other Play'n GO games on Videoslots as well. Our tech team is actively investigating this matter with the game provider. We will keep you updated on the progress of this investigation.

If you encounter any issues with Free Spins, especially in Play'n GO games, please contact our support team via Live Chat, or by email:

[email protected] with more information about the issue you encountered.

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,
Team Videoslots

 

[CongoGB]

Credit where it's due - just had a ridiculous win on Extra Chilli at VS. Withdrew £95 to close the loop, and then 5 mins later withdrew £1300. No issues, all in my account already.

Mrs Congo is now spending it.

 

[xbornluckyx]

Hi Everyone,

Thank you for your feedback.

We are aware of the reported issues with Tome of Madness Free Spins. It appears that these issues may be affecting other Play'n GO games on Videoslots as well. Our tech team is actively investigating this matter with the game provider. We will keep you updated on the progress of this investigation.

If you encounter any issues with Free Spins, especially in Play'n GO games, please contact our support team via Live Chat, or by email:

[email protected] with more information about the issue you encountered.

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,
Team Videoslots

Do I need to report it to live help then as well?

 

[jeretee]

mjeh i dontg mind if i dont get few spins .. this happens too often me when i activate freespins .. but i contact only if its over 15spins ..

 

[xbornluckyx]

@Team.Videoslots , I am not happy with being given 15 spins on journey to chaos to replace my winnings from 15 free spins in time of madness stating the reason is data loss . I took a screenshot of the winning which I sent and it can be clearly seen what I won. With the date and time. If that's the case you could win thousands off free spins and not get it back stating data loss.

 

[jeretee]

ince

 

[CongoGB]

Hello @Team.Videoslots - the Play N Go game "Golden Ticket" doesn't seem to be available in the UK for some reason? It's available everywhere else - would be nice to get this one back, thanks!

Just to add @Team.Videoslots - the game is playable for the UK on Mr Vegas, so seems like just a weird VS issue - thanks!

 

[Team.Videoslots]

@Team.Videoslots , I am not happy with being given 15 spins on journey to chaos to replace my winnings from 15 free spins in time of madness stating the reason is data loss . I took a screenshot of the winning which I sent and it can be clearly seen what I won. With the date and time. If that's the case you could win thousands off free spins and not get it back stating data loss.View attachment 204891

Hi there,

We have sent you a private message regarding this matter. We apologize for any inconvenience caused and ask you to refer to the private message for any further information.

Thankyou for your patience.

Kind Regards,
Team Videoslots

 

[Team.Videoslots]

Just to add @Team.Videoslots - the game is playable for the UK on Mr Vegas, so seems like just a weird VS issue - thanks!

Hi All,

Thank you for bringing this to our attention.

We have reported this matter to the relevant team to take care of as soon as possible.

Have a good day, everyone!

Kind Regards,
Team Videoslots

 

[Team.Videoslots]

Hi everyone,

We’re bringing four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins in this week's Frenzy Mondays Battles.

• Date: Monday 20th January 2025
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle: 15 & 30
• Spins: 25
• Duration per Battle: 12 minutes

• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[CongoGB]

Hi All,

Thank you for bringing this to our attention.

We have reported this matter to the relevant team to take care of as soon as possible.

Have a good day, everyone!

Kind Regards,
Team Videoslots

Works again now - thanks!

 

[Frankovic22]

And still Restricted access to PlaynGo games for Danish customers.
Every other provider fixes these things almost instantly.
Only takes a few months for VS.

It's getting rather embarrassing.
But hey what's new, as i have an almost 2 year old unfinished battle in my lobby.

 

[Jono777]

Last spin on Bill and Coin bonus, you know the rest already lol.

#notbotheredreally

 

[Team.Videoslots]

Hi everyone,

Here’s the information about today’s ongoing Tuesday Madness Battle on Scatters Matter from RAW iGaming which continues until 23:59 GMT with an added prize pool of €5,000.

Battle Details:

• Date: Tuesday 21st January 2025
• Times: 00:01 - 23:59 GMT
• Game: Scatters Matter (RAW iGaming) €0.20
• Buy-In: €2.00
• Spins: 100 Spins
• Added Prize Pool: €5,000 which will increase with every €2 buy-in. Prizes are wager-free.
• Requirements: To be able to participate, players need to have deposited at least €20 and earned 1,000XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi Everyone,

Here are the details for tonight’s Epic Thursdays’ Battles on Big Bass Secrets of the Golden Lake from Pragmatic Play and Rise of Shinobi from RAW iGaming.

Battle Details:

• Date: Thursday 23rd January 2025
• Times: 18:00 - 22:00 GMT
• Battle Type: Sit & Go Freerolls
• Game Names:
• 15-man Battles: Big Bass Secrets of the Golden Lake (Pragmatic Play) €0.10
• 30-man Battles: Rise of Shinobi (RAW iGaming) €0.20
• Max number of players per Battle: 15 & 30
• Spin: 25 Spins
• Duration per Battle: 12 minutes
• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.
• Requirements: To participate you need to have deposited €20 or more and collected 1000XP in the last 30 calendar days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[Avernite]

Hi Everyone,

Here are the details for tonight’s Epic Thursdays’ Battles on Big Bass Secrets of the Golden Lake from Pragmatic Play and Rise of Shinobi from RAW iGaming.

View attachment 205019

Battle Details:

• Date: Thursday 23rd January 2025
• Times: 18:00 - 22:00 GMT
• Battle Type: Sit & Go Freerolls
• Game Names:
• 15-man Battles: Big Bass Secrets of the Golden Lake (Pragmatic Play) €0.10
• 30-man Battles: Rise of Shinobi (RAW iGaming) €0.20
• Max number of players per Battle: 15 & 30
• Spin: 25 Spins
• Duration per Battle: 12 minutes
• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.
• Requirements: To participate you need to have deposited €20 or more and collected 1000XP in the last 30 calendar days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

Is there any plans to expand the free rolls to other timezones? These all happen between 1-9aml in my timezone.

 

[Team.Videoslots]

Hi @Avernite

We completely understand your request for more practical times for your particular time zone. We currently don't have free rolls around the clock, but this might change in the future. We do follow gaming activity around the clock, and adjust our events based on them.

Kind regards,
Team Videoslots