Official Videoslots presents Battle of Slots!

[dpp00]

Hi Everyone,

Here are the details for tonight’s Epic Thursdays’ Battles on Big Bass Splash from Pragmatic Play and Fortune Teller's Charm 6 from Leander.

View attachment 204459

Battle Details:

• Date: Thursday 2nd January 2025
• Times: 18:00 - 22:00 GMT
• Battle Type: Sit & Go Freerolls
• Game Names:
• 15-man Battles: Big Bass Splash (Pragmatic Play) €0.10
• 30-man Battles: Fortune Teller's Charm 6 (Leander) €0.20
• Max number of players per Battle: 15 & 30
• Spin: 25 Spins
• Duration per Battle: 12 minutes
• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.
• Requirements: To participate you need to have deposited €20 or more and collected 1000XP in the last 30 calendar days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

hi team vs sent you a message yesterday just in case it got missed

 

[Itaghai]

@Team.Videoslots There is a bug with your weekly booster.
I haven't played in the casino since June (6+ months free from RAW slots! yay ) and yet I have received a weekly booster today.

 

[spoo42]

Yeah my dad tells me he got far less than he was expecting in booster money this week, so sounds like some are getting booster and some aren't getting correct amount.

 

[Amnada101]

No booster here as of yet and usually have it by now.

 

[Team.Videoslots]

Hi Everyone,

Thank you for your feedback.

We are aware of the issue reported regarding the Weekend Booster and our tech team is currently working on a resolution.

We will keep you updated on the progress.

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,
Team Videoslots

 

[bubblebex]

@Team.Videoslots no pragmatic games are loading. Comes up with the following URL error message. Also waited an hour on live chat and no help! I only like to play pragmatic games! Please help!

 

[Lemon]

There is a bug with your weekly booster.
I haven't played in the casino since June (6+ months free from RAW slots! yay ) and yet I have received a weekly booster today.

Itaghai's missus has been having a sneaky punt...

 

[Pixie]

@Team.Videoslots no pragmatic games are loading. Comes up with the following URL error message. Also waited an hour on live chat and no help! I only like to play pragmatic games! Please help! View attachment 204487

Same at MR WEGAS ! @Team.Videoslots

 

[Team.Videoslots]

Hi Everyone,

Thank you for your feedback.

We are aware of the ongoing issue with Pragmatic games.

Please note that there has been a scheduled maintenance by Pragmatic for today. We will keep you posted once we get a estimated time when we can expect all Pragmatic games to be working again.

Apologies for any inconvenience caused and thank you for your patience.

Kind regards,
Team Videoslots

 

[bubblebex]

Hi Everyone,

Thank you for your feedback.

We are aware of the ongoing issue with Pragmatic games.

Please note that there has been a scheduled maintenance by Pragmatic for today. We will keep you posted once we get a estimated time when we can expect all Pragmatic games to be working again.

Apologies for any inconvenience caused and thank you for your patience.

Kind regards,
Team Videoslots

Could we not of had a heads up before hand?

 

[Jono777]

Just lost 2 rewards due to not realising about this Pragmatic problem.

Not that bothered but a few others will be lol

 

[dpp00]

Hi Everyone,

Thank you for your feedback.

We are aware of the ongoing issue with Pragmatic games.

Please note that there has been a scheduled maintenance by Pragmatic for today. We will keep you posted once we get a estimated time when we can expect all Pragmatic games to be working again.

Apologies for any inconvenience caused and thank you for your patience.

Kind regards,
Team Videoslots

hi again sent a message thanks

 

[Jono777]

Just a quick and polite query please @Team.Videoslots

Is the WB still an ongoing issue please?

Reason I ask, £4.36 was removed from my balance mid game play earlier and has not reappeared since.

Thanks

 

[Team.Videoslots]

Just a quick and polite query please @Team.Videoslots

Is the WB still an ongoing issue please?

Reason I ask, about £4.ish was removed from my balance mid game play and has not reappeared.

Hi Jono777,

Unfortunately, the issue is still ongoing, and we are aware. It is being fixed as we speak, and users are being paid out the correct amount gradually, but it cannot be done instantly for everybody, unfortunately.

Rest assured however that the correct amount should be reflected in your account soon!

We thank you for your patience and understanding.

Kind Regards,
Team Videoslots

 

[Reelsoffun]

Looks like if they could they removed the amount they added. For me 12.80 was added as usual then this afternoon 12.80 was removed.

I was due to get 11.36 so there was a slight error on mine, but not had that paid either.

What another mess

 

[YouTubeSlots]

oh thank god f this thread, I thought it was just me, I have also had my weekend booster credited and then deducted from my account, I'm currently on live chat now trying to get it sorted.

 

[Reelsoffun]

oh thank god f this thread, I thought it was just me, I have also had my weekend booster credited and then deducted from my account, I'm currently on live chat now trying to get it sorted.

Yeah it’s a bit of a mess I was going to have a session this evening but until this is sorted I will give it a miss in case it confuses it even more.

Last thing I want to be doing is playing and balance goes up or down without warning!

 

[Team.Videoslots]

Hi Everyone,

Thank you for your feedback.

We are aware of the issue reported regarding the Weekend Booster and our tech team is currently working on a resolution and to correctly credit any amounts which were not added in the first place.

We will keep you updated on the progress.

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,
Team Videoslots

 

[Reelsoffun]

@Team.Videoslots

Any update? Waiting to have a session lol

 

[geordiecolin]

VS your live support is not answering live chat requests. Twice today I have been waiting over half an hour so I have gave up waiting

 

[YouTubeSlots]

Still waiting on my weekend booster also, Thought it would have been sorted by now

 

[Jono777]

Not got my £777.77 WB either

 

[Reelsoffun]

Sod it im gonna go have a sesh at land based instead

Saving me money VS l like it

 

[Reelsoffun]

@Team.Videoslots

Any news? It’s been a while now so just a gentle nudge

 

[Jono777]

Guessing limited (if any) tech staff and managers on a weekend so possibly tomorrow now???

 

[Reelsoffun]

Yeah I guessed that, but an update would have been nice, no biggy as at least it’s stopped me losing any money this weekend as I tend to not play when the site has issues lol

 

[Team.Videoslots]

Hi everyone,

I'm afraid that the Weekend Booster issue won't be solved until people starts coming back to work on Monday. We apologise for the wait. But it will be sorted out.

I will try to update you guys tomorrow if I hear anything, but give it a couple days at least before final resolution.

Kind regards,
Team Videoslots

 

[slotmaster]

Not got my £777.77 WB either

Jono a high roller now! LOL

 

[Jono777]

Jono a high roller now! LOL

Would be VERY nice to receive that, even just ONCE lol.

Truth be told, I very rarely even get 100th of that amount

 

[Team.Videoslots]

VS your live support is not answering live chat requests. Twice today I have been waiting over half an hour so I have gave up waiting

Hi @geordiecolin

We have had some long queues in the chat in the past few days, mostly due to to New Year. But it should get better again on Monday.

If we don't get back to you right away on the chat, we will definitely email you later, as soon as possible.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi everyone,

We’re bringing four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins in this week's Frenzy Mondays Battles.

• Date: Monday 6th January 2025
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle: 15 & 30
• Spins: 25
• Duration per Battle: 12 minutes

• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[geordiecolin]

Hi @geordiecolin

We have had some long queues in the chat in the past few days, mostly due to to New Year. But it should get better again on Monday.

If we don't get back to you right away on the chat, we will definitely email you later, as soon as possible.

Kind regards,
Team Videoslots

Thank you for dealing with my issue

 

[jeretee]

@Team.Videoslots do you have withdrawl issues now ? ususally skrill withdrawl come fast now wait 8-9 hours ?

 

[Team.Videoslots]

@Team.Videoslots do you have withdrawl issues now ? ususally skrill withdrawl come fast now wait 8-9 hours ?

Hi there,

We just sent you a private message regarding this. Feel free to reply if you find any issues!

Kind Regards,
Team Videoslots

 

[Team.Videoslots]

Hi everyone,

Here’s the information about today’s ongoing Tuesday Madness Battle on The Hand of Midas from Pragmatic Play which continues until 23:59 GMT with an added prize pool of €5,000.

Battle Details:

• Date: Tuesday 7th January 2025
• Times: 00:01 - 23:59 GMT
• Game: The Hand of Midas (Pragmatic Play) €0.20
• Buy-In: €2.00
• Spins: 100 Spins
• Added Prize Pool: €5,000 which will increase with every €2 buy-in. Prizes are wager-free.
• Requirements: To be able to participate, players need to have deposited at least €20 and earned 1,000XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[Team.Videoslots]

@Reelsoffun @Jono777

Looks like your Weekend Boosters were paid out today.

For others who may still be missing the Booster, it will be paid out gradually as the fix takes some time to run.

If you don't see it paid out by the end of the day, please drop us a message and we'll check it out.

Kind regards,
Team Videoslots

 

[CongoGB]

Hi @Team.Videoslots - while I'm waiting in a chat queue...

Is there an issue with Mastercard payments at the moment? Getting a "Mastercard transaction failed" message before anything goes through to my bank to authorise.

 

[Team.Videoslots]

Hi @Team.Videoslots - while I'm waiting in a chat queue...

Is there an issue with Mastercard payments at the moment? Getting a "Mastercard transaction failed" message before anything goes through to my bank to authorise.

Hi there,

We could not identify any issues with this.

We have sent you a private message however to follow up with you about it. Feel free to refer to this.

Kind Regards,
Team Videoslots

 

[Team.Videoslots]

Hi Everyone,

Here are the details for tonight’s Epic Thursdays’ Battles on Money Train 4 from Relax Gaming and Scatters Matter from RAW iGaming.

Battle Details:

• Date: Thursday 9th January 2025
• Times: 18:00 - 22:00 GMT
• Battle Type: Sit & Go Freerolls
• Game Names:
• 15-man Battles: Money Train 4 (Relax Gaming) €0.10
• 30-man Battles: Scatters Matter (RAW iGaming) €0.20
• Max number of players per Battle: 15 & 30
• Spin: 25 Spins
• Duration per Battle: 12 minutes
• Prize Structure on 15-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins, 4th Place: 3 Extra Spins, 5th Place: 2 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-2nd Place: 6 Extra Spins, 3rd-4th Place: 5 Extra spins, 5th-6th Place: 4 Extra Spins, 7th-8th Place: 3 Extra Spins, 9th-10th Place: 2 Extra Spins. Extra spins are wager-free.
• Requirements: To participate you need to have deposited €20 or more and collected 1000XP in the last 30 calendar days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[jeretee]

Great play 4 hours win 0.50e so high volatile slots :l skip day likely today

 

[YouTubeSlots]

The entire battle weekend yielded me just under 9 pounds. Totally not worth the 3 days of clicking. Also notice how games like big bass splash bonus nearly every battle. Yet when it comes to redeeming you can't even land one bonus in hundreds of spins. Always the same outcome for me.

 

[Jono777]

Love to click a reward which leads to this......

 

[Reelsoffun]

Wow for a split second there I thought that was from a reward and was about to congratulate you….. bad luck jono but that’s the sort of stuff that happens all the time to me in battles esp on prags Maybe one day eh?

 

[TheAddict]

Didn't realise either. Jeez.
On the bright side, @Jono777 , now you know it's there, just do a few 35 million or so more spins in cash, and who knows!

 

[geordiecolin]

With the new structure of thursday battles I sometimes can't be arsed to play them for the sake of getting little reward. I am pleased that I decided tp play them last night
I was a bit slow to capture it.

 

[Video_Poker_Pro]

Love to click a reward which leads to this......

View attachment 204611

 

[Frankovic22]

Please fix you issues with PlaynGo.
All Danish players has received a restricted location message for almost 2 days.
People are losing their buyins, with no refund or updated from VS.

 

[Team.Videoslots]

Please fix you issues with PlaynGo.
All Danish players has received a restricted location message for almost 2 days.
People are losing their buyins, with no refund or updated from VS.

Hi there @Frankovic22 ,

This issue has already been reported to our tech team, and we are working on a fix regarding this as we speak.

If you experience any issues with the battles, we kindly ask you to contact us on Email or Live chat so that any funds or tickets used can be provided back to you, as we are currently doing with other Danish players.

Kind Regards,
Team Videoslots

 

[09237653]

I played four hours without a single bonus on this game in battles yesterday but did get this on a reward (571x)

funny thing is no extra coins landed just 2 regular ones and one collector/payer if more had landed it would have gone to multiple thousands times bet you can see the one coin with 209x on it.

 

[Reelsoffun]

That’s the setup that leads to max win if you land something on the last spin, twice IIRC

Insane lol