Official Videoslots presents Battle of Slots!

[Mr Wild]

The problem we are having right now and yesterday has nothing to do with the Battles. Its a fault in our database setup which need to be changed, this need to be done when less people are on the site as it will slow down the site and it takes a few hours to fix.
Fix should be done during early hours tomorrow. Tonights battles will continue and if it occurs again we will reset it, but problem will be there until the fix have been released.
We were aware of this problem before event started, but decided to run it anyways as we can restore site quickly. It was that or cancel the evening.

 

[scott dickson]

The problem we are having right now and yesterday has nothing to do with the Battles. Its a fault in our database setup which need to be changed, this need to be done when less people are on the site as it will slow down the site and it takes a few hours to fix.
Fix should be done during early hours tomorrow. Tonights battles will continue and if it occurs again we will reset it, but problem will be there until the fix have been released.
We were aware of this problem before event started, but decided to run it anyways as we can restore site quickly. It was that or cancel the evening.

and what about extending them to make up for the 12hours we lost over the weekend and downtime tonight?

 

[CongoGB]

Thanks for the explanation @Mr Wild - proper explanations are always appreciated.

 

[Jono777]

and what about extending them to make up for the 12hours we lost over the weekend and downtime tonight?

FFS, will people stop asking for extensions - Nothing personal just you're the latest one to ask for this frustrating exercise and the closest post to quote

There is more to life than slotting and some of us need our beauty sleep and have work tomorrow.

If ever any sort of compensation or extra battles were to be offered (unlikely though) they should do it on a none event night such as Tue, Wed or a weekend mid month.

 

[Video_Poker_Pro]

and what about extending them to make up for the 12hours we lost over the weekend and downtime tonight?

They stoped doing that long time ago.

 

[scott dickson]

FFS, will people stop asking for extensions - Nothing personal just you're the latest one to ask for this frustrating exercise and the closest post to quote

There is more to life than slotting and some of us need our beauty sleep and have work tomorrow.

If ever any sort of compensation or extra battles were to be offered (unlikely though) they should do it on a none event night such as Tue, Wed or a weekend mid month.

It makes no difference if people ask for it they never do it these days.

 

[Mr Wild]

and what about extending them to make up for the 12hours we lost over the weekend and downtime tonight?

The focus right now is to sort out the issues, we are very close to have the battles working once and for all after all these years. Im sure the team will figure out ways to compensate when things work properly.

 

[Itaghai]

The focus right now is to sort out the issues, we are very close to have the battles working once and for all after all these years. Im sure the team will figure out ways to compensate when things work properly.

I still think that the best compensation is just having the battles fixed.
It's way more satisfying than a couple of quid for another hour of battles.

Edit: Implementing a 5-minute timeout after a battle close for the non spinners would also make some people happy ?

 

[scott dickson]

I still think that the best compensation is just having the battles fixed.
It's way more satisfying than a couple of quid for another hour of battles.

Edit: Implementing a 5-minute timeout after a battle close for the non spinners would also make some people happy ?

or find a way so provided the player has played all there spins on a game then they can register for another battle

 

[CongoGB]

Site's dying again - that'll do for me for tonight, time for bed!

 

[ihilty79]

I take it that all these queues I am in when the hour finishes they will not start now anyway?
@mrwild If you knew about problems yesterday why did you go back to frenzy instead of the freerolls which have worked for the last few weeks.

 

[bamberfishcake]

Looks like the same as what happened yesterday could be about to happen again.

Two battles stuck and not clearing.

 

[Pixie]

Twin Spin rewards don´t work

 

[Alisa77]

I take it that all these queues I am in when the hour finishes they will not start now anyway?
@mrwild If you knew about problems yesterday why did you go back to frenzy instead of the freerolls which have worked for the last few weeks.

I will gladly take a few hiccups during Frenzy Mondays over the all day-long battles during Monday Mania! Did you really enjoy spending all day playing 20 battles where the top prize was 75 spins?

Maybe 10 battles with double the rewards would work. I heard some people were barely getting a reward of 5 free spins after spending all day playing.

At least during Frenzy, you have a better chance of getting 10+ rewards, and on several occasions I've won up to 25+ rewards, there's no comparison....

 

[Video_Poker_Pro]

@Team.Videoslots activated 2 rewards on twin spin and nothing happend.

 

[Pixie]

@Team.Videoslots activated 2 rewards on twin spin and nothing happend.

Same here activated 1 reward ( 2 left ) on twin spin and nothing happend.
Edit: 2 of them worked now 1 left.

 

[09237653]

Got a stuck one here too.

 

[Itaghai]

Got a stuck one here too.

View attachment 173597

Forfeit the spins and activate again.

@Team.Videoslots These battles are getting more confusing everyday

 

[paul7388]

Seriously @Team.Videoslots why has account been set back 2 days again.

Playing at site and it was going funny again. Now logged In and back to 71 rewards and balance of £10 something.

Where I should only have £8 odd and 28 rewards as they are the rewards I am just waiting to expire and it will not let me forfeit them as they are all for the leander game that does not load so they are of no use to me.

But quite annoying that now sitting with all these rewards again that have already been redeemed and no point playing any slots as who knows what happens if you get a big win since site seems to keep resetting back days whenever it feels like it.

Battles not working and rewards that you can not redeem is one thing that I just accept but surely the site should not be resetting back days .

 

[Team.Videoslots]

Forfeit the spins and activate again.

@Team.Videoslots These battles are getting more confusing everyday
View attachment 173623

Hello itaghai,

There seems to have been a mistake with either the name or reward scheme for this battle.

Thanks for bringing it up, I will report it internally, so the cause can be identified and future instances prevented.

Kind regards.
Team Videoslots.

 

[Itaghai]

Hello itaghai,

There seems to have been a mistake with either the name or reward scheme for this battle.

Thanks for bringing it up, I will report it internally, so the cause can be identified and future instances prevented.

Kind regards.
Team Videoslots.

The Honey Rush battle has the same mistake but apparently, it got canceled.

 

[Video_Poker_Pro]

@Team.Videoslots could you answer?

 

[Pixie]

@Team.Videoslots Now it´s wrong again, I shall have SEK 202 in my account now not SEK 82.79 as i had about 2 days ago !!!

 

[paul7388]

@Team.Videoslots Now it´s wrong again, I shall have SEK 202 in my account now not SEK 82.79 as i had about 2 days ago !!!

I know Pixie same has happened to me. Back to what it was Sunday lunchtime with a tenner in account and 71 rewards. It is becoming a total joke now. Battles broke fair enough but accounts keeping going back in time should not happen.

 

[goatwack]

Wonky technical Battles issues is one thing, XP requirements another. As is not being able to redeem one's Rewards at the end of hours' play.

Yet playing whack-a-mole with one's own funds as it performs Houdini tricks has to be a sure-fire cause for concern. I'm not even sure how anyone could feel safe depositing there, not knowing how much of the site's security has been compromised.

'The final curtain' if ever I saw it!

 

[Pixie]

I know Pixie same has happened to me. Back to what it was Sunday lunchtime with a tenner in account and 71 rewards. It is becoming a total joke now. Battles broke fair enough but accounts keeping going back in time should not happen.

Before around 11.30 on Sunday I was down to 0.00 SEK in my account + about 5 or 6 rewards, then all of a sudden there was 82.79 SEK in my account and no rewards and I couldn't play any more Battles because it was stuck. I didn't play with the money in my account because I didn't know what was going on. Then I played Battles yesterday and redeemed the rewards and played with the money I won and I continued to play today but not with 82.79 SEK and ended up with 202 SEK and then suddenly it changed to 82.79 SEK again and that´s what´s in the account now !

 

[paul7388]

Before around 11.30 on Sunday I was down to 0.00 SEK in my account + about 5 or 6 rewards, then all of a sudden there was 82.79 SEK in my account and no rewards and I couldn't play any more Battles because it was stuck. I didn't play with the money in my account because I didn't know what was going on. Then I played Battles yesterday and redeemed the rewards and played with the money I won and I continued to play today but not with 82.79 SEK and ended up with 202 SEK and then suddenly it changed to 82.79 SEK again and that´s what´s in the account now !

I know it is a joke.

Bad enough having about 30 useless rewards on the Leander slot as it is stuck and will not load but now I have all the rewards back from the book game that have ready been redeemed and the wrong balance.

Whatever the problems the accou ts should not be resetting back to days ago. Should not be possible.

 

[Jono777]

Forgive me but I cannot actually believe what I am reading.

It is the only place I play these days and trust was set at 100%, however reading this stuff about fluctuating balances and time jumps is not very reassuring at all.

Being brushed off by under paid CS with battles etc is fine, par for the course but at the very least players in these situations with vanishing balances need some strong reassurances and communication from top level management.

 

[Team.Videoslots]

Hi all,

The issue regarding missing balance / missing previous actions or activity is something we take seriously, and our tech team is currently taking an in-depth look into the matter, to identify and resolve the underlying issue which has caused this.

It only affects a small group of users, and any missing balances will of course be restored once the issue is identified and fixed.

Kind regards.
Team Videoslots.

 

[Video_Poker_Pro]

Forgive me but I cannot actually believe what I am reading.

It is the only place I play these days and trust was set at 100%, however reading this stuff about fluctuating balances and time jumps is not very reassuring at all.

Being brushed off by under paid CS with battles etc is fine, par for the course but at the very least players in these situations with vanishing balances need some strong reassurances and communication from top level management.

This was just around the corner, storm about to happen.

 

[Video_Poker_Pro]

Hi all,

The issue regarding missing balance / missing previous actions or activity is something we take seriously, and our tech team is currently taking an in-depth look into the matter, to identify and resolve the underlying issue which has caused this.

It only affects a small group of users, and any missing balances will of course be restored once the issue is identified and fixed.

Kind regards.
Team Videoslots.

Are you going to give me back my 2 rewards on twin spin or not? You could atlest answer

 

[paul7388]

Also not that you are replying @Team.Videoslots bu5 i entered the Tuesday battle early today and am in place 1020.

As the accounts are back to Sundays stuck battles i can now reenter todays battle. No i have not and will not. But I can see major problems for yourselves if others do reenter and get a great score then have there accounts moved back to where they should .

Really not sure what had happened but it seems your site is very unstable and in a total.mess at the moment

 

[Fiekie247]

@Team.Videoslots while you investigate the missing balance issue, I have a question.

When are you spicing up the games in the battles? When is the monthly game changing? Wolf Gold has been there for I do not know how long now, and Because I am restricted on PP, I do not get to enjoy the benefit of the monthly 30k euro battle, which makes the 2500xp requirement useless, since I miss out on the PP battles, and usually when its big money GTD battles as part of the 2.5k xp requirement, it's always on Pragmatic Play slots.

Not to mention how hard it is to hit the 2500 xp requirement these days. All I am saying, monthly 30k battle can be on different games every month.

TIA
F

 

[miso]

Hi all,

The issue regarding missing balance / missing previous actions or activity is something we take seriously, and our tech team is currently taking an in-depth look into the matter, to identify and resolve the underlying issue which has caused this.

It only affects a small group of users, and any missing balances will of course be restored once the issue is identified and fixed.

Kind regards.
Team Videoslots.

Might as well ask you here since you're online... Not sure it's related to others issues, but it won't let me deposit. Been trying for a while and it's stuck on loading the page? Anyone else reported similar, ot it's just me?

 

[Jono777]

Might as well ask you here since you're online... Not sure it's related to others issues, but it won't let me deposit. Been trying for a while and it's stuck on loading the page? Anyone else reported similar, ot it's just me?

It did it to me yesterday.

I closed all off, shut down PC, left it ten minutes and although slow and laggy, it worked when I tried again. (Skrill deposit FWIW)

 

[miso]

It did it to me yesterday.

I closed all off, shut down PC, left it ten minutes and although slow and laggy, it worked when I tried again. (Skrill deposit FWIW)

It did it to me yesterday.

I closed all off, shut down PC, left it ten minutes and although slow and laggy, it worked when I tried again. (Skrill deposit FWIW)

Thanks Jono, tried but no joy. Got my old laptop and tried to login and deposit there but same thing. I guess I'll save this paysafe voucher for another day.

 

[Jackstar]

@Team.Videoslots is the site having issues? Just made a deposit and loaded game, froze and now can’t get on

 

[anddi32]

Might as well ask you here since you're online... Not sure it's related to others issues, but it won't let me deposit. Been trying for a while and it's stuck on loading the page? Anyone else reported similar, ot it's just me?

Ye same here. Loading only payment pop-up doesn't open. Tried with few different browsers and same thing.
Now for once I saw that my money was not good for the casino

 

[Team.Videoslots]

Hello all,

Sorry for the site issues today. The website will have to go into temporary maintenance shortly.

Are you going to give me back my 2 rewards on twin spin or not? You could atlest answer

Could you please send an e-mail to [email protected] with information about when these spins were used and what happened inside the game. We'll have to investigate this further, as it does not seem they were just stuck.

Also not that you are replying @Team.Videoslots bu5 i entered the Tuesday battle early today and am in place 1020.

As the accounts are back to Sundays stuck battles i can now reenter todays battle. No i have not and will not. But I can see major problems for yourselves if others do reenter and get a great score then have there accounts moved back to where they should .

Really not sure what had happened but it seems your site is very unstable and in a total.mess at the moment

Manual adjustment of placements and prices can be preformed if necessary, we'll have to evaluate whether this is required once the nature of the issue is better understood and resolved on our end.

@Team.Videoslots while you investigate the missing balance issue, I have a question.

When are you spicing up the games in the battles? When is the monthly game changing? Wolf Gold has been there for I do not know how long now, and Because I am restricted on PP, I do not get to enjoy the benefit of the monthly 30k euro battle, which makes the 2500xp requirement useless, since I miss out on the PP battles, and usually when its big money GTD battles as part of the 2.5k xp requirement, it's always on Pragmatic Play slots.

Not to mention how hard it is to hit the 2500 xp requirement these days. All I am saying, monthly 30k battle can be on different games every month.

TIA
F

There are at current times no plans to change the game roster for the Grand Final battle, but I will certainly relay your feedback here to the relevant team, and perhaps game selection will change in the future.

Might as well ask you here since you're online... Not sure it's related to others issues, but it won't let me deposit. Been trying for a while and it's stuck on loading the page? Anyone else reported similar, ot it's just me?

It did it to me yesterday.

I closed all off, shut down PC, left it ten minutes and although slow and laggy, it worked when I tried again. (Skrill deposit FWIW)

@Team.Videoslots is the site having issues? Just made a deposit and loaded game, froze and now can’t get on

Ye same here. Loading only payment pop-up doesn't open. Tried with few different browsers and same thing.
Now for once I saw that my money was not good for the casino

The deposit issue described here seems to also be due to our the site we've been experiencing today. It will also be addressed with the maintenance, and should hopefully be resolved with the maintenance.
If payment method Zimpler is used: they have advised that they're experience decreased performance, which could result in slower than normal transaction, which may persist even after the maintenance.

Site maintenance is expected to last for around 45 minutes.

Many apologizes for the incontinences caused by our site's less than perfect performance today. We're working on these issues constantly, and hopefully we will be back to a more stable very soon.

Kind regards.
Team Videoslots.

 

[Lincolnuk]

Hello all,

Sorry for the site issues today. The website will have to go into temporary maintenance shortly.


Could you please send an e-mail to [email protected] with information about when these spins were used and what happened inside the game. We'll have to investigate this further, as it does not seem they were just stuck.

Manual adjustment of placements and prices can be preformed if necessary, we'll have to evaluate whether this is required once the nature of the issue is better understood and resolved on our end.


There are at current times no plans to change the game roster for the Grand Final battle, but I will certainly relay your feedback here to the relevant team, and perhaps game selection will change in the future.





The deposit issue described here seems to also be due to our the site we've been experiencing today. It will also be addressed with the maintenance, and should hopefully be resolved with the maintenance.
If payment method Zimpler is used: they have advised that they're experience decreased performance, which could result in slower than normal transaction, which may persist even after the maintenance.

Site maintenance is expected to last for around 45 minutes.

Many apologizes for the incontinences caused by our site's less than perfect performance today. We're working on these issues constantly, and hopefully we will be back to a more stable very soon.

Kind regards.
Team Videoslots.

I Know we like Videoslots but we ain't into it that much that we have all gone incontinence.

But why there using the hammer and socket set can you tell them to look for my xp40 reward and wheel please?

Regards

 

[pinnit2014]

Suppose the other question is:

Where are these big improvements that have been made?

I presume, they're pretty stealthy

 

[Video_Poker_Pro]

Suppose the other question is:

Where are these big improvements that have been made?

I presume, they're pretty stealthy

We are aware of the issue and are working on it.

 

[pinnit2014]

I'm working on my abs in the gym as we speak

Or, i'm eating a donut.

 

[Video_Poker_Pro]

I'm working on my abs in the gym as we speak

Or, i'm eating a donut.

we need 45 min maintenance to figure out how you can choose both.

 

[Itaghai]

@Team.Videoslots the website still down or it could be something related to my IP (as I already tried in incognito in case it was the cache)

 

[anddi32]

@Team.Videoslots the website still down or it could be something related to my IP (as I already tried in incognito in case it was the cache)

It's down

 

[Video_Poker_Pro]

 

[Team.Videoslots]

@Team.Videoslots the website still down or it could be something related to my IP (as I already tried in incognito in case it was the cache)

Hi @Itaghai

The maintenance is still ongoing unfortunately.

I will confirm once it has ended.

Thank you for your understanding.

Kind regards,
Team Videoslots

 

[pinnit2014]

Like the way if you try and deposit at Mr Vegas it tells you: can't, try at our other site: Mr Vegas? ?

 

[Lemon]

I'm in Malta at the moment, VS is a half-hour walk from where I'm staying, I shit you not. Might walk round with a pizza and a case of Red Bull and give the tech guys some moral support ?