Official Videoslots presents Battle of Slots!

[Jono777]

I placed 7th in the Gods of Rock battle highest placing in month's, maybe years.

Of course it has to be one of the faulty battles stuck on "No Win"

Rather than bother live chat over 30 x 0.10p spins, I've decided to fly over to their offices to deal with the matter face to face.

 

[Team.Videoslots]

be careful depositing girlfriend just deposited £29 it’s left bank but didn’t go on her vs account!!!

Hey @kennygamerboy

We did have some temporary issues with deposits and withdrawals on Friday, but that should be sorted out by now.

I advise your girlfriend makes contact with our support if the deposit still has not hit the Videoslots account balance yet, so this can be looked further into and get sorted

Kind regards.
Team Videoslots.

 

[Team.Videoslots]

Still havent receivedmy rewards from Sunday

ANyone still waiting for missing rewards to be added from battle wkend? @Team.Videoslots

I am still waiting for my rewards from last Sunday, told me it is up to the provider (Netent) to sort it out

Hey @yodamaster84

Do you have access to the battle ID of battles where you're missing rewards from?

With those I can look this up and make sure the prices are paid out as they should be

Kind regards.
Team Videoslots.

 

[Team.Videoslots]

Did you get rewards for the Rise of Olympus battle? The battle seems settled, and yet I did not receive the prize.

nope same here should have 25fs still none added, everyone got 0 so guess another malfunction View attachment 164158

Hello there,

This battle also seems to have been affected by the issue with no rewards being paid out, but it's been reported, and the missing prizes should be added to all accounts very soon

Kind regards.
Team Videoslots.

 

[Team.Videoslots]

I placed 7th in the Gods of Rock battle highest placing in month's, maybe years.

Of course it has to be one of the faulty battles stuck on "No Win"

Rather than bother live chat over 30 x 0.10p spins, I've decided to fly over to their offices to deal with the matter face to face.

Hey @Jono777

I can see that this battle has been reported by other users and the missing rewards will be paid out very soon as well

So there is no need to fly over to our offices

Kind regards.
Team Videoslots.

 

[Team.Videoslots]

Hi everyone,

Here’s the information about tomorrow’s Tuesday Madness Battle on Energoonz from Play'n GO starting from 00:01 to 23:59 GMT with an added prize pool of €15,000.

Here are all the details:

• Date: Tuesday 8th February 2022
• Times: 00:01 - 23:59 GMT
• Game: Energoonz (Play'n GO) € 0.20
• Buy-In: €1.00
• Spins: 100 Spins
• Added Prize Pool: €15,000 which will increase with every €1 buy-in. Prizes are wager-free.
• Requirements: To participate you need to deposit €20 or more and earned 2,500XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[dpp00]

Hi everyone,

Here’s the information about tomorrow’s Tuesday Madness Battle on Energoonz from Play'n GO starting from 00:01 to 23:59 GMT with an added prize pool of €15,000.

View attachment 164239

Here are all the details:

• Date: Tuesday 8th February 2022
• Times: 00:01 - 23:59 GMT
• Game: Energoonz (Play'n GO) € 0.20
• Buy-In: €1.00
• Spins: 100 Spins
• Added Prize Pool: €15,000 which will increase with every €1 buy-in. Prizes are wager-free.
• Requirements: To participate you need to deposit €20 or more and earned 2,500XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

hi vs same problem this week with bank card deposit keeps saying declined, also still getting constant one time passcode request everytime i login

nearly 2 years now

 

[yodamaster84]

Hey @yodamaster84

Do you have access to the battle ID of battles where you're missing rewards from?

With those I can look this up and make sure the prices are paid out as they should be

Kind regards.
Team Videoslots.

I don't sorry

 

[jolanka]

im still waiting for rewards from battle weekend, battle ids: 3083382, 3076552, 3074689, 3069400, 3075163
one of this was sorted, but i dont know witch one, @Team.Videoslots please investigment this

 

[Pixie]

Frenzy Monday ?

 

[Video_Poker_Pro]

• Datum: Måndag den 7:e februari 2022
• Battletyp: Sit & Go Freerolls
• Maximalt antal spelare per Battle: 10 eller 30
• Snurr: 25
• Varaktighet per Battle: 10 minuter

Tid​	Typ av Battle​	Spel​	Insatsnivå​
18:00 - 22:00 GMT​	10-manna Battles​	Mystery Reels Megaways (Red Tiger)​	€0.10 (ca 1.04 SEK)​
19:00 - 22:00 GMT​	30-manna Battles​	Sticky Bandits (Quickspin)​	€0.15 (ca 1.57 SEK)​
20:00 - 22:00 GMT​	10-manna Battles​	Book of Tut (Pragmatic Play)​	€0.10 (ca 1.04 SEK)​
21:00 - 22:00 GMT​	30-manna Battles​	Prism of Gems (Play'n GO)​	€0.20 (ca 2.09 SEK)​

 

[Team.Videoslots]

Hi everyone,

Please see below details for tonight’s Frenzy Mondays Sit & Go Battles.

Frenzy Mondays!

Forget Monday blues and say hello to Frenzy Mondays! We’re bringing you four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins. Every Monday, we’re inviting you to join four Battles on four awesome slots, from 18:00 to 22:00 GMT.

• Date: Monday 7th February 2022
• Maximum number of players per Battle: 10 & 30
• Spins: 25
• Duration per Battle: 10 minutes
• Requirements: To participate players need to have deposited €20 or more and collected 2,500XP in the last 30 days before the start of these Battles.

Time	Battle Type	Game	Bet Level
18:00 – 22:00 GMT	10-man Battles	Mystery Reels Megaways (Red Tiger)	€0.10
19:00 – 22:00 GMT	30-man Battles	Sticky Bandits (Quickspin)	€0.15
20:00 – 22:00 GMT	10-man Battles	Book of Tut (Pragmatic Play)	€0.10
21:00 – 22:00 GMT	30-man Battles	Prism of Gems (Play'n GO)	€0.20

Players who make it to the top spots on the leader board, win Extra Spins as detailed below.

• 10-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager-free.
• 30-man Battles: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager-free

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[yodamaster84]

@Team.Videoslots the wrong game comes up when you play rewards in power reels

 

[jolanka]

yes, i have the same not megaways only power jackpot

 

[pinnit2014]

@Team.Videoslots i think it's been raised by Congo before...i met the 10000 wins (Bonanza) but it never gave a red wheel as apparently (not true) i didn't hit the 750 wins in a day - doesn't even appear as an o/s achievement in the achievement bit.

Don't really care tbh but it has been 3/4 days since i raised it with chat etc.

 

[Pixie]

@Team.Videoslots the wrong game comes up when you play rewards in power reels

Same here, Mystery Reels power reels

 

[09237653]

Haven't even managed to place in one yet, its almost as if nerfing a 98% game to 93% would make it terrible or something.

 

[ihilty79]

How many weeks until the Monday night thing is dumped or everything is 0.10. Its reduced month by month. Can miracles happen and reel rush appears once in a while.

 

[yodamaster84]

How many weeks until the Monday night thing is dumped or everything is 0.10. Its reduced month by month. Can miracles happen and reel rush appears once in a while.

Stop being so pessamistic man lol, sticky is a good game.. just normally in the 10 pence hour

 

[Jono777]

Stop being so pessamistic man lol, sticky is a good game.. just normally in the 10 pence hour

Good point, plus there are 9 prizes instead of the usual 3

 

[Jono777]

Oh oh! ........

 

[yodamaster84]

Site seems to be down!

 

[LLJ]

Site being shit again...

 

[The Viking]

Oh oh! ........

yep looks like a break coming up all down, well off to the basement lighting up a fag

 

[YouTubeSlots]

Another routine day at the office again i see.
Site fucked, lagging and now the whole last hour of the battle totally fucked.

All the money you make and still these dog shit servers. Its pathetic at this point!

 

[LLJ]

Another routine day at the office again i see.
Site fucked, lagging and now the whole last hour of the battle totally fucked.

All the money you make and still these dog shit servers. Its pathetic at this point!

Yup. Am glad i've stuck to my guns on this. No more deposits til this is sorted. Wouldn't dream of playing with my own hard-earned money on a site this unreliable which still doesn't have a solution in place.

 

[YouTubeSlots]

Yup. Am glad i've stuck to my guns on this. No more deposits til this is sorted. Wouldn't dream of playing with my own hard-earned money on a site this unreliable which still doesn't have a solution in place.

Yeah i totally agree. I feel like an idiot for playing here still.
Shows how selfish the company is to have all the lower rtps and never upgrade there servers.
Just think there customers should piss around refreshing windows and reloading the site.

So now we have lost the main hour which had the best slot out of the 4 tonight. And no doubt will be told to go eat dog shit when we ask for the hour back that we have lost. I wont complain anymore as its just boring at this point. I will just not bother getting the xp required next month. They can get stuffed!

 

[LLJ]

Yeah i totally agree. I feel like an idiot for playing here still.
Shows how selfish the company is to have all the lower rtps and never upgrade there servers.
Just think there customers should piss around refreshing windows and reloading the site.

So now we have lost the main hour which had the best slot out of the 4 tonight. And no doubt will be told to go eat dog shit when we ask for the hour back that we have lost. I wont complain anymore as its just boring at this point. I will just not bother getting the xp required next month. They can get stuffed!

Agreed. They've pushed their luck too far - wouldn't object as much if they have the decency to keep people updated - what we get in here is not info its holding lines which is a waste of our time.

When my xp run out, I'm gone and won't be coming back and I'm sure I won't be the only one.

We've all seen casinos fall from grace and then exit the market, not suggesting that is likely but has that "feel" about it to me - decay, lack of consideration for paying customers..

..what gets me still are those who aren't active here, not a word on the site or by email about delayed prizes, system issues and so on.

Due to RTP and other factors, playtime per £1 is massively reduced, things just don't work properly and there seems to be no sense of urgency here.

If I were to rate them at present it would be very, very low.

 

[pinnit2014]

Another routine day at the office again i see.
Site fucked, lagging and now the whole last hour of the battle totally fucked.

All the money you make and still these dog shit servers. Its pathetic at this point!

I still play the odd battle (mainly Tuesday) but over the last 6-12 months, less and less: you do get the feeling they're getting by on past glory and, when not serving 10p low RTP trash on a plate, it just seems a bit Home Bargains there.

Probably says more about how crap other sites are tbh so i guess only need to be as good as the opposition.

Still struggle to understand why people (mainly Lemon ) thank a casino for runnings battles then they're running sub prime RTP's - sort of like patting the burglar on the back on the way out of your house.

 

[dpp00]

well ive been asking all day since 10 this morning why i cant deposit with bank card (had the same problem last week)

posted/ emailed 2/3 times not even a reply /its not strange to have tech issues but it is strange to have them for months on end

 

[yodamaster84]

Biggest hit 8 quid on sticky... lost it on same game.. couldn't do any better meself

 

[Team.Videoslots]

Hi everyone!

Thanks as always for reporting the issues last night.

We experienced downtime last night from 22:30 till 23:09 due to technical issues. The issue was reported and resolved, however, at 23:09 and all site functionality should have been restored.

If you encounter any other issues, please report them to us

Kind Regards

Team Videoslots

 

[LLJ]

Hi everyone!

Thanks as always for reporting the issues last night.

We experienced downtime last night from 22:30 till 23:09 due to technical issues. The issue was reported and resolved, however, at 23:09 and all site functionality should have been restored.

If you encounter any other issues, please report them to us

Kind Regards

Team Videoslots

Hi

Thanks for this but i'm sorry - it's not good enough.

We have highlighted repeatedly a number of issues which are ongoing. We get these holding statements here which do nothing for any of us.

I honestly think you need to go back to your management team for a statement on what the hell is going on.

This is not acceptable.

 

[justdoit]

Hi everyone!

Thanks as always for reporting the issues last night.

We experienced downtime last night from 22:30 till 23:09 due to technical issues. The issue was reported and resolved, however, at 23:09 and all site functionality should have been restored.

If you encounter any other issues, please report them to us

Kind Regards

Team Videoslots

way you keep changing my withdraw option from paypal to visa card? I ask to get pay on paypal not visa card, is second time is happen

 

[Team.Videoslots]

way you keep changing my withdraw option from paypal to visa card? I ask to get pay on paypal not visa card, is second time is happen

Hi,

Thanks for informing us.

I was unable to find your account with us under the username you use here. Could you please send us an email at [email protected].

That way we can investigate the issue on the account right away.

Hope you have a great day!

Team Videoslots

 

[jolanka]

im still waiting for rewards from battle weekend, battle ids: 3083382, 3076552, 3074689, 3069400, 3075163
one of this was sorted, but i dont know witch one, @Team.Videoslots please investigment this

@Team.Videoslots did you read my massage?

 

[dpp00]

Hi,

Thanks for informing us.

I was unable to find your account with us under the username you use here. Could you please send us an email at [email protected].

That way we can investigate the issue on the account right away.

Hope you have a great day!

Team Videoslots

hi team vs
email and screenshots sent as requested,

regards dave

 

[Team.Videoslots]

@Team.Videoslots did you read my massage?

Hi!

Sorry for missing your message earlier.

We are still in the process of reporting and manually crediting the individual battles that have not paid out. 3 of the battles you had mentioned had not been raised to be credited yet, but have now been reported to be credited soon. The other 2 have already been raised to be credited soon as well.

Thanks for informing us!

Kind regards

Team Videoslots

 

[yodamaster84]

@Team.Videoslots did you read my massage?

I am also waiting for some rewards

 

[Team.Videoslots]

I am also waiting for some rewards

Hey!

Do you know the battle ID's of the battle that you are missing rewards from, so that I can double-check if it's already been raised?

Thanks in advance

Team Videoslots

 

[yodamaster84]

Hey!

Do you know the battle ID's of the battle that you are missing rewards from, so that I can double-check if it's already been raised?

Thanks in advance

Team Videoslots

It's ok, I have just gone on live chat and they said the battles have not been done yet.

 

[yodamaster84]

It's ok, I have just gone on live chat and they said the battles have not been done yet.

Be good if I could get them today though as that way I could join Tuesday Madness without a deposit.

 

[yodamaster84]

Videoslots have stopped me from being able to enter battles but not deposit... guess I have been logged in a lot recently and watching crazy time and asking for my rwwards everyday!!!! :sniper:

 

[LLJ]

Hi

Thanks for this but i'm sorry - it's not good enough.

We have highlighted repeatedly a number of issues which are ongoing. We get these holding statements here which do nothing for any of us.

I honestly think you need to go back to your management team for a statement on what the hell is going on.

This is not acceptable.

Notes *tumbleweeds* here.

Remember that folks!

 

[yodamaster84]

Videoslots have stopped me from being able to enter battles but not deposit... guess I have been logged in a lot recently and watching crazy time and asking for my rwwards everyday!!!! :sniper:

Just found out they got it wrong and it wa sa comms mistake on their end. A different player was accusing VS of robbing them and they thought it was me. No compo for me tho

 

[LLJ]

Just found out they got it wrong and it wa sa comms mistake on their end. A different player was accusing VS of robbing them and they thought it was me. No compo for me tho

That's a breach of GDPR in my opinion.

 

[YouTubeSlots]

So i guess when the site goes down from now on we will NOT be given any extra time to make up for the time lost.

Its funny how they used to always accept that we lost out on loads of time in the battle nights and extend it for us.

Which they should do anyway! (Otherwise dont advertise 4 hours when in reality its probably 3 hours most weeks, Lets be honest!

And it really impressed me with how good there customer service was in this thread and made me want to play at videoslots even more.

But now.................

Not even a response,

Sums it up really.

 

[LLJ]

So i guess when the site goes down from now on we will NOT be given any extra time to make up for the time lost.

Its funny how they used to always accept that we lost out on loads of time in the battle nights and extend it for us.

Which they should do anyway! (Otherwise dont advertise 4 hours when in reality its probably 3 hours most weeks, Lets be honest!

And it really impressed me with how good there customer service was in this thread and made me want to play at videoslots even more.

But now.................

Not even a response,

Sums it up really.

Quite right. They had a high rating because they earned it but now the flagrant disregard for their playing customers is obvious.

I don't blame whoever is replying on the VS account - strikes me as contempt from those further up the chain.

All companies have tech issues from time to time but the radio silence from them is disgusting.

Still waiting to hear from @Casinomeister on how I can add a review - I haven't done one yet and feel we should express the picture as it stands, not as it was in the past.

They might as well not even post here any more for all the good it does.

 

[justdoit]

Hi,

Thanks for informing us.

I was unable to find your account with us under the username you use here. Could you please send us an email at [email protected].

That way we can investigate the issue on the account right away.

Hope you have a great day!

Team Videoslots

all good thanks for replay,

 

[pinnit2014]

@Team.Videoslots i think it's been raised by Congo before...i met the 10000 wins (Bonanza) but it never gave a red wheel as apparently (not true) i didn't hit the 750 wins in a day - doesn't even appear as an o/s achievement in the achievement bit.

Don't really care tbh but it has been 3/4 days since i raised it with chat etc.

Bumping this again @Team.Videoslots

No offence but raising this with chat has been talking to dry-wall - per the other posters on here there's obviously an issue.