Official Videoslots presents Battle of Slots!

[wyder33]

Those who send them a list of battles in which they did not receive rewards, including their ID, will make the biggest mistake. This way they will show their weakness. It is the casino's first priority to fix what was broken and then award the missing prizes. The players did their duty by meeting the requirements of 2500XP!

 

[erik1712]

yes i agree, but in that case they should haved suspended the battles if they cant issue the rewards for them. its just wasting our time.

 

[ihilty79]

it would be pretty scummy of them to not pay out the rewards by themselves, but still keep the battles running.

They do that so they don't have to run another weekend

I would also expect all the battle ids that were checked and faulty the full payments would be made. So they may compile a list from peoples complaints. Even without complaining they may set the full battle to payout?

Give a pat on the back to the brave battlers giving ids in. I started logging today and have about ten to report.

Who envisaged this thread would be around 50 pages marketing, 20 pages general chit chat and 1353 pages of complaints?

 

[shoust]

And to top it all off Pragmatics are going blank again....

 

[anddi32]

And to top it all off Pragmatics are going blank again....

Some country-specific stuff i guess. I've seen many complaints here about pragmatic but myself have never had a blank screen-problem.
Finland is my country

 

[TheAddict]

Had a few blank prag screens during playing out some gifted free spins.I don't play at VS though. Tbh i only read this thread to make myself feel better if I've had a shit week. Never disappoints

 

[wyder33]

I have never been happy that the "Battle Weekend" is over. Today is that day

 

[anddi32]

I have never been happy that the "Battle Weekend" is over. Today is that day

Tomorrow should be frenzy day. Four slots combined to queue-problem sounds epic

 

[samdog21]

Well I figure I have about 60 free spins coming, if you give them to live chat, be about 2months before you see them, BUT FIRST YOU GET EMAIL HOW DID WE DO. OH BOY, I say every body will get them through out the night. Letting chat deal with it is the worst mistake. Ah the good old days, when vs actually dealt with it.

 

[miksaxxx]

Cs , telled me this :

Moritz: There is an issue in our system, we will add the prizes as soon as possible. We are very sorry for the circumstances.

 

[pinnit2014]

And to top it all off Pragmatics are going blank again....

So you aren't happy that the 2 20ps tonight are PP?

They do like their PP's, almost like they're got some numbers from the system that say they yield the least returns on average

 

[Pixie]

@Team.Videoslots where shall i send the list with BattleID for missing rewards ?

 

[Team.Videoslots]

Hi all,

Thank you for your messages. As you all noticed, we experienced extensive issues yesterday in the battles - we are investigating and any rewards due will be credited as soon as possible.

If you want, you can send the battle ID in live chat, and they will check if the battle already has been raised or not.

Alternatively, you can email us on: [email protected] and we'll do the same.

As always, thank you guys for your patience and understanding.

Kindest regards,
Team Videoslots

 

[ssaczek]

They are half-scam.

Technical issues all the time. They do it on purpose.

I made deposits, met requirements and couldnt play normally again.

24h battles - i could easly play 13-15 battles per hour. Played maybe 4-5 per hour. Every player could easly accumulate 400-500 freespins during 24h of battles.

Easy money in their pocket. They apologize and do sh**.

Hahaha they want battles id from players hahahaha what an absurd.

 

[kennygamerboy]

Hi all,

Thank you for your messages. As you all noticed, we experienced extensive issues yesterday in the battles - we are investigating and any rewards due will be credited as soon as possible.

If you want, you can send the battle ID in live chat, and they will check if the battle already has been raised or not.

Alternatively, you can email us on: [email protected] and we'll do the same.

As always, thank you guys for your patience and understanding.

Kindest regards,
Team Videoslots

my question is why did vs not just cancel it all until rectified as it seems you have made a mountain of work for yourselves which was not necessary. if the battles where cancelled on saturday as soon as the issues where raised then all this shit show could of been avoided, i also think that your tech team needs to be sacked with immediate effect

 

[Team.Videoslots]

Hi everyone,

Here’s the information about tomorrow’s Tuesday Madness Battle on Great Rhino Megaways from Pragmatic Play starting from 00:01 to 23:59 GMT with an added prize pool of €15,000.

Battle Details

• Date: Tuesday 1st March 2022
• Times: 00:01 - 23:59 GMT
• Game: Great Rhino Megaways (Pragmatic Play) €0.20
• Buy-In: €1.00
• Spins: 100 Spins
• Added Prize Pool: €15,000 which will increase with every €1 buy-in. Prizes are wager-free.
• Requirements: To be able to participate, players need to have deposited at least €20 and earned 2,500XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[CongoGB]

Sent my list - but what about the hundreds of people who wouldn't have known to keep track of IDs?

It really isn't good, and I'm not sure we have much patience or understanding on this one.

 

[YouTubeSlots]

I was told they will credit all battles that we're not credited. I'm not logging i.ds of all my winning battles because I don't work for you. What a joke!

 

[pinnit2014]

I hope these issues will not affect the CM Awards

 

[anddi32]

So all missing rewards will be pay out without the player's own activity but still you can always send a list to VS who check's whether exactly your missing prizes have been paid out. Sorry but not convincing now.

I'm not worried about myself every single missing reward has been recorded I’m worried about those hundreds or thousands of players who didn't follow their prize history. If they don't get all their rewards to which they are entitled this is not just "one little problem" anymore. Then we talk about the reliability of the casino.

 

[Scott1baird]

Thank got I gave up as soon as I did. Only 3 rewards for me to get.

 

[ssaczek]

Thank got I gave up as soon as I did. Only 3 rewards for me to get.

They are happy. Hundreds of players gave up. Nice profit for them.

 

[dave1888]

I feel like bloody Arsenal in these battles recently 4th again! How can I keep getting pipped? *Nothing at all for 4th*

 

[geordiecolin]

Hi all,

Thank you for your messages. As you all noticed, we experienced extensive issues yesterday in the battles - we are investigating and any rewards due will be credited as soon as possible.

If you want, you can send the battle ID in live chat, and they will check if the battle already has been raised or not.

Alternatively, you can email us on: [email protected] and we'll do the same.

As always, thank you guys for your patience and understanding.

Kindest regards,
Team Videoslots

I think that the weekend was a disgrace. You have tech guys over the weekend who could have reset the battle games to two slots that work and made a fix on the entry issues. I bet that if the site had hit a connection to the site issue we would have seen it addressed within an hour.
Like many I have a lot of awards that have not been credited and the battle experience will probably lose you a lot of custom.

 

[goatwack]

Pretty dodgy all round. How will players know if they've had their Reward issued, if they haven't kept a pencil and notepad by their side. How will one know they've been short- changed?

Likely just a 'test run' for future Battles, and to see how damaging the feedback will be whilst cost-cutting. Never known a site to mock their own customers behind a slew of excuses of technical failings. Any other company, no one would use that site or product, but here they get a pass, and seemingly showered in plaudits because......'Reasons'

But it won't matter, VS will continue to pull stunts like this because they can, and because punters are easily distracted by upcoming promos!

All hail VS!

 

[anddi32]

I think that the weekend was a disgrace. You have tech guys over the weekend who could have reset the battle games to two slots that work and made a fix on the entry issues.

Ye i saw here one posting saturday afternoon where the player had asked about problems from CS and CS said tech guys were investigating problems. 36 hours later nothing was fixed and actually sunday with queue-problem was much worse than saturday.

 

[wyder33]

Have problems with the rewards reappeared? I don't know about the other players but I didn't get a reward for this battle. If the problems returned, what will be tomorrow?

View attachment 165005

edit. In the battle with Reactoonz, I also did not receive an award .

This is my post from Friday 2/25/2022 Why was it ignored? If @Team.Videoslots will he finally do what he should? Or maybe you are focusing only on marketing?

If you had then reacted and investigated the problem, you could have canceled the battle weekend and postponed it to the following weekend. You'd have less work, by the way.
I have the impression that nothing is working properly for you lately. I skipping the fact that my posts are completely ignored by @Team.Videoslots

 

[kennygamerboy]

i see they will ignore all questions on the thread these days even though a few answers to all of your concerns are certainly warranted. i find this very rogue.

 

[Lincolnuk]

Thank got I gave up as soon as I did. Only 3 rewards for me to get.

I got to 23 rewards owed. and a full hour of not getting into any on Saturday and realised how bad VS have become. Not only do we get the battle weekend cut in half but we also get a cluster of 92 to 94 rtp games that give you a challenge to get into and then when you do most don't give rewards. Add this to the other cut backs and VS well and truly as lost all its bells and whistles. But this weekend i will thank them for this Parade of incompetence as i won a tidy sum at MRq Yesterday instead

 

[Team.Videoslots]

Hi @wyder33 - and thank you for raising this.

Apologies as we did miss your post. I located your account and will email you shortly about the battle from the screenshot.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Greetings all - we would like to apologize for the lack of updates on here.

We really try our best to respond to all queries raised and be as active on here as possible, but there are times when there are missed posts and times when we are unable to be as active as we'd like.

We want to assure you that the battle prize issues that have been mentioned in this thread continuously are all being investigated.

The best way to ensure a battle has been raised is to just let Customer Support know that the battle you played has not paid out its rewards. It would be sufficient to know the battle's name if you cannot remember or kept the battle ID, just so that the agent can identify which battle it is from the ones you have played that didn't give rewards and raise it for you.

We understand how frustrating it is that this keeps happening and trust me, we want nothing more than to resolve them once and for all.

Please know that we are handling this with priority - as soon as a battle is fixed and rewards are credited, they will appear in your account. If you at any time want to ask if there is an update on the fix's progress, you are welcome to reach out to Customer Service or through here.

As always, thank you.

Kind regards,
Team Videoslots

 

[xbornluckyx]

sent in my list i'm owed 41 rewards, the least they can do is acknowledge the email has been recieved but no they havent @Team.Videoslots lets hope we get the rewards

 

[LLJ]

Joined just to comment on this outrageous farce this weekend.

No effort appears to have been taken at all over the weekend to workaround or resolve the issues - why not?

There was no apology in the rather abrupt post from @Team.Videoslots which is unacceptable - people have wasted half their weekends here and are under no illusions this situation is likely to occur again tonight - mainly because you've not advised there is a fix in place.

Comments were ignored over the weekend but promotional messages were posted in here. Talk about tone deaf - who is running VS, Putin?!

You guys really ought to come back with a better response than what you have otherwise some people may conclude this is rogue behaviour - doubly so given recent ongoing issues and change in communications style from VS.

Everyone involved in treating customers so poorly should be ashamed of themselves.

 

[mellody]

Well it was very naïve of me to think I'd log on to my 20 sets of missing spins! On the Saturday Live chat asked me for Battle ID's but when I started reeling them off, they said, there is an issue with rewards paying out but all will be credited. No need for batle ID's. So I stopped logging ID's and stopped playing the battles. Not that I could get into any anyway. Like most folk have already said, a total farce, nothing new. Surprised to see Frenzy Monday still happening though.
@Team.Videoslots It would be great if you would put a notice in the news section so that folks not on forums actually know what's happening and explain what you are doing to compensate loyal players, instead of listing more battles that may or may not work.. No other business would expect to get away with this constant incompetence and stay afloat. I took a long break from playing at VS a couple of years ago due to the same issues we are still experiencing, lack of rewards being a new addon. Replace the Tech department as they're obviously not up for the job, take some downtime and sort your site out. Please!

 

[CongoGB]

Greetings all - we would like to apologize for the lack of updates on here.

We really try our best to respond to all queries raised and be as active on here as possible, but there are times when there are missed posts and times when we are unable to be as active as we'd like.

We want to assure you that the battle prize issues that have been mentioned in this thread continuously are all being investigated.

The best way to ensure a battle has been raised is to just let Customer Support know that the battle you played has not paid out its rewards. It would be sufficient to know the battle's name if you cannot remember or kept the battle ID, just so that the agent can identify which battle it is from the ones you have played that didn't give rewards and raise it for you.

We understand how frustrating it is that this keeps happening and trust me, we want nothing more than to resolve them once and for all.

Please know that we are handling this with priority - as soon as a battle is fixed and rewards are credited, they will appear in your account. If you at any time want to ask if there is an update on the fix's progress, you are welcome to reach out to Customer Service or through here.

As always, thank you.

Kind regards,
Team Videoslots

How about the queue problems @Team.Videoslots ? Will that be fixed by tonight, or do we go through that annoyance again?

 

[geordiecolin]

Greetings all - we would like to apologize for the lack of updates on here.

We really try our best to respond to all queries raised and be as active on here as possible, but there are times when there are missed posts and times when we are unable to be as active as we'd like.

We want to assure you that the battle prize issues that have been mentioned in this thread continuously are all being investigated.

The best way to ensure a battle has been raised is to just let Customer Support know that the battle you played has not paid out its rewards. It would be sufficient to know the battle's name if you cannot remember or kept the battle ID, just so that the agent can identify which battle it is from the ones you have played that didn't give rewards and raise it for you.

We understand how frustrating it is that this keeps happening and trust me, we want nothing more than to resolve them once and for all.

Please know that we are handling this with priority - as soon as a battle is fixed and rewards are credited, they will appear in your account. If you at any time want to ask if there is an update on the fix's progress, you are welcome to reach out to Customer Service or through here.

As always, thank you.

Kind regards,
Team Videoslots

You know that very many of those who qualified with their hard earned money are not members of this or any other forum and would not have spent their weekend monitoring and taking records of the games that did not give them their rewards.
Why put the onus on those who lost out when Videoslots owe it to them to sort out the mess?
I for one could not be bothered to write down each individual game that did not reward me as I hoped that Videoslots would deal with it for me.
Are you just shifting the blame to the players?

 

[gargojil]

Greetings all - we would like to apologize for the lack of updates on here.

We really try our best to respond to all queries raised and be as active on here as possible, but there are times when there are missed posts and times when we are unable to be as active as we'd like.

We want to assure you that the battle prize issues that have been mentioned in this thread continuously are all being investigated.

The best way to ensure a battle has been raised is to just let Customer Support know that the battle you played has not paid out its rewards. It would be sufficient to know the battle's name if you cannot remember or kept the battle ID, just so that the agent can identify which battle it is from the ones you have played that didn't give rewards and raise it for you.

We understand how frustrating it is that this keeps happening and trust me, we want nothing more than to resolve them once and for all.

Please know that we are handling this with priority - as soon as a battle is fixed and rewards are credited, they will appear in your account. If you at any time want to ask if there is an update on the fix's progress, you are welcome to reach out to Customer Service or through here.

As always, thank you.

Kind regards,
Team Videoslots

Usually I dont write much here but I`m on the forum all the time but after watching all of this for months repeating and repeating and repating I feed a need to say something.

English is not my native language so sorry if there are some grammar errors.

I`ve been playing on videoslots for years, and only on videoslots (seriously only casino where I play), mainy because everything was running smoothly, withdrawals, deposits, games, any problem was solved quickly, etc. And then problem with battles start, first there were small issues with not able to join quene, then rewards missing, etc...u know what I`m talking.
So after months and months of all of these problem things are not getting better, they are getting worse!
I understand, you have problems with codding on the site, you had problem with quene then you remove it, fix it and everything works, and then again its not working!

AND ON TOP OF ALL THIS PROBLEMS YOU HAVE ONGOING FOR A LONG TIME NOW YOU DARE TO HOST BATTLE WEEKEND WITH 48 DIFFRENT GAMES IN 24 HOURS WHERE YOU ARE NOT ABLE TO HOST 4 HOURS THUESDAY BATTLES WITH 2 GAMES WITHOUT ANY PROBLEMS!
I mean, what brainiac have come to this wonderfull amazing idea to make battle weekend like this?????

Now recently you got problems with rewards and you are not able to fix that for over a month now and that is just something seriously amazing for me so here are some questions that I (and I believe everyone from this forum would like to get answers):

1. How is possible that company like you is not able to solve this issues for months now? Doesnt you have all backup coding where everything was working ok for years? Cant you just implement that into ur code?
2. Do you have apes working for you or serious programmers?
3. How you dare to ask from players to log in battles ID so you can add them to the list for payout? It is your duty as someone who make all of this mess to check every. single. battle. and credit all rewards to the players in matter of 2-3 days and not to leave us to wait our rewards for weeks (In previous situations I reported unpaid rewards with battles ID to your live chat, and guess what? THEY HAVENT BEEN PAID ALL)
4. Do you think that classic appology is enough for players? Without any compensation?
5. For how long you think to keep going with this?
6. Are there really problems going in the backend of the side or you are just trolling players, doing this on purpose and (not to call it scamming, but it is scamming when you look everything in grand scheme) players to squeeze out every single peeny from them before you just cancel everything and go into the darkness of internet?

And just to be clear, all of this promos are not act of your goodwill because people actually need to deposit and wager 2500exp to get access to these battles, so it`s not free at all! You owe us that everything run smoothly because that is what why people are choosing videoslots over other casinos, because of those "awesome" promos you have. Everyone where knows how hard is to reach these requirements to enter battles, people are depositing serious amount of money and losing it just to fight for those exp so they cant play battles, I also know that feeling when you have 100-300e but you are not cashiout because you away only like 500exp to get those 2500exp and you keep playing just for the sake of exp where you ofc lose ur money.

Only fair thing is this moment from ur side would be to repeat battle weekend in the upcoming weekend because that is what all of you players deserve after all the bollocks you have to us in last 5 months.

Please don`t start you reply (if you gonna reply to this LOL) with appology, our understanding and other bullishit you are selling to us lately.

Ah, yeah, just get back to standard 2 battles for 48 hours battle weekend since clearly you are not capable of hosting more than 4 battles in the same time or even better JUST CANCEL EVERYTHING, ALL PROMOS IN TOTAL, AND END THIS MISSERY ONCE FOR ALL.

 

[LLJ]

Usually I dont write much here but I`m on the forum all the time but after watching all of this for months repeating and repeating and repating I feed a need to say something.

English is not my native language so sorry if there are some grammar errors.

I`ve been playing on videoslots for years, and only on videoslots (seriously only casino where I play), mainy because everything was running smoothly, withdrawals, deposits, games, any problem was solved quickly, etc. And then problem with battles start, first there were small issues with not able to join quene, then rewards missing, etc...u know what I`m talking.
So after months and months of all of these problem things are not getting better, they are getting worse!
I understand, you have problems with codding on the site, you had problem with quene then you remove it, fix it and everything works, and then again its not working!

AND ON TOP OF ALL THIS PROBLEMS YOU HAVE ONGOING FOR A LONG TIME NOW YOU DARE TO HOST BATTLE WEEKEND WITH 48 DIFFRENT GAMES IN 24 HOURS WHERE YOU ARE NOT ABLE TO HOST 4 HOURS THUESDAY BATTLES WITH 2 GAMES WITHOUT ANY PROBLEMS!
I mean, what brainiac have come to this wonderfull amazing idea to make battle weekend like this?????

Now recently you got problems with rewards and you are not able to fix that for over a month now and that is just something seriously amazing for me so here are some questions that I (and I believe everyone from this forum would like to get answers):

1. How is possible that company like you is not able to solve this issues for months now? Doesnt you have all backup coding where everything was working ok for years? Cant you just implement that into ur code?
2. Do you have apes working for you or serious programmers?
3. How you dare to ask from players to log in battles ID so you can add them to the list for payout? It is your duty as someone who make all of this mess to check every. single. battle. and credit all rewards to the players in matter of 2-3 days and not to leave us to wait our rewards for weeks (In previous situations I reported unpaid rewards with battles ID to your live chat, and guess what? THEY HAVENT BEEN PAID ALL)
4. Do you think that classic appology is enough for players? Without any compensation?
5. For how long you think to keep going with this?
6. Are there really problems going in the backend of the side or you are just trolling players, doing this on purpose and (not to call it scamming, but it is scamming when you look everything in grand scheme) players to squeeze out every single peeny from them before you just cancel everything and go into the darkness of internet?

And just to be clear, all of this promos are not act of your goodwill because people actually need to deposit and wager 2500exp to get access to these battles, so it`s not free at all! You owe us that everything run smoothly because that is what why people are choosing videoslots over other casinos, because of those "awesome" promos you have. Everyone where knows how hard is to reach these requirements to enter battles, people are depositing serious amount of money and losing it just to fight for those exp so they cant play battles, I also know that feeling when you have 100-300e but you are not cashiout because you away only like 500exp to get those 2500exp and you keep playing just for the sake of exp where you ofc lose ur money.

Only fair thing is this moment from ur side would be to repeat battle weekend in the upcoming weekend because that is what all of you players deserve after all the bollocks you have to us in last 5 months.

Please don`t start you reply (if you gonna reply to this LOL) with appology, our understanding and other bullishit you are selling to us lately.

Ah, yeah, just get back to standard 2 battles for 48 hours battle weekend since clearly you are not capable of hosting more than 4 battles in the same time or even better JUST CANCEL EVERYTHING, ALL PROMOS IN TOTAL, AND END THIS MISSERY ONCE FOR ALL.

Well said.

They won't dare cancel their promos as they know it is all they offer that keeps people coming back.

Who would deposit a penny there with tech issues and attitude coming from the company?

 

[pinnit2014]

Hey, i got a job at VS on my own merit, thank you very much (and strictly speaking am not an ape but lets not get into the minutia)

 

[Krrk]

Greetings all - we would like to apologize for the lack of updates on here.

We really try our best to respond to all queries raised and be as active on here as possible, but there are times when there are missed posts and times when we are unable to be as active as we'd like.

We want to assure you that the battle prize issues that have been mentioned in this thread continuously are all being investigated.

The best way to ensure a battle has been raised is to just let Customer Support know that the battle you played has not paid out its rewards. It would be sufficient to know the battle's name if you cannot remember or kept the battle ID, just so that the agent can identify which battle it is from the ones you have played that didn't give rewards and raise it for you.

We understand how frustrating it is that this keeps happening and trust me, we want nothing more than to resolve them once and for all.

Please know that we are handling this with priority - as soon as a battle is fixed and rewards are credited, they will appear in your account. If you at any time want to ask if there is an update on the fix's progress, you are welcome to reach out to Customer Service or through here.

As always, thank you.

Kind regards,
Team Videoslots

For the most part of weekend it was impossible to enter battles thanks to "broken" queue system.
How are you going to compensate for those missed battles?

 

[ssaczek]

You are naive. They dont care about queue and missed battles.

You didnt want to spend time clicking and waisting your time thanks to broken queue so youre gonna get sh**.

 

[09237653]

No frenzy today? If the queue and reward system are still playing up it's probably the right decision.

 

[kennygamerboy]

Well said.

They won't dare cancel their promos as they know it is all they offer that keeps people coming back.

Who would deposit a penny there with tech issues and attitude coming from the company?

i think it proves that there were no tech people available this weekend cos in past they just turned the queues off but this weekend appears they just left it

 

[CongoGB]

No frenzy today? If the queue and reward system are still playing up it's probably the right decision.

The e-mail went out this morning, but wouldn't be the first time they've changed/scrapped things.

 

[pinnit2014]

Running with the assumption it wasn't intentional p) they'd be better placed to get hold of the back-up tapes (or whatever they call it these days) and restore to X date. Because all this patching, limiting to 2500 obviously isn't working. In fact, it's making it worse.

Obviously there are going to be teething problems in new set ups but, in general, they're resolved: not in this case where they seem to get worse. If this was in the first month or two of 'Battle of the Slots', fair enough, but it's been running for years now.

From another perspective, they've been slicing and dicing everywhere so the very least they can give to players is a system that works.

The lack of leadership at that weekend was pretty awful - says a lot for what they think of players that they think, be it a skeletal crew at the weekend or whatnot, that they thought it was ok to just let it play out.

But as Goat says, players need to stand up and accept some resp: people will be unhappy but will simply deposit again this afternoon so it hardly sends the right message.

 

[Jono777]

Hmmmm

Sat on the fence here, Do I jump in and defend VS or not?

Decisions, Decisions

 

[pinnit2014]

Hmmmm

Sat on the fence here, Do I jump in and defend VS or not?

Decisions, Decisions

Defend, no issue

Attack - feel the wrath of a Canadian.

 

[Team.Videoslots]

Hi everyone,

Please see below details for tonight’s Frenzy Mondays Sit & Go Battles.

Frenzy Mondays!

Forget Monday Blues and say hello to Frenzy Mondays! We’re bringing you four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins. Every Monday, we’re inviting you to join four Battles on four awesome slots, from 18:00 to 22:00 GMT.

• Date: Monday 28th February 2022
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle: 10 & 30
• Spins: 25
• Duration per Battle: 10 minutes
• Requirements: To be able to participate, players need to have deposited at least €20 and earned 2,500XP in the last 30 days before the start of these Battles.

Time	Battle Type	Game	Bet Level
18:00 – 22:00 GMT	10-man Battles	Dazzle Me Megaways (NetEnt)	€0.10
19:00 – 22:00 GMT	30-man Battles	Gates of Olympus (Pragmatic Play)	€0.20
20:00 – 22:00 GMT	10-man Battles	The Last Sundown (Play’n GO)	€0.10
21:00 – 22:00 GMT	30-man Battles	Starlight Princess (Pragmatic Play)	€0.20

Players who make it to the top spots on the leader board, win Extra Spins as detailed below.

• 10-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager-free.
• 30-man Battles: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager-free.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[YouTubeSlots]

So if you didn't keep track of every battle I'd and prizes that were not credited. Then you get nothing? Live chat never informed me I needed to start wrighting stuff down. They told me they would solve it all on there end and that I didn't need to keep a log of it all. Which we know they won't, it seems if you haven't wrote all this shit down you get no rewards credited, It's beyond funny at this point how unprofessional it is for a casino to ask the customer to keep track of missing rewards. I understand this is up to the player but it seems if you didn't write anything down you won't get anything added unless you go into live chat and give them logs of every single error. Unbelievable ?

 

[paul7388]

So if you didn't keep track of every battle I'd and prizes that were not credited. Then you get nothing? Live chat never informed me I needed to start wrighting stuff down. They told me they would solve it all on there end and that I didn't need to keep a log of it all. Which we know they won't, it seems if you haven't wrote all this shit down you get no rewards credited, It's beyond funny at this point how unprofessional it is for a casino to ask the customer to keep track of missing rewards. I understand this is up to the player but it seems if you didn't write anything down you won't get anything added unless you go into live chat and give them logs of every single error. Unbelievable ?

Maybe just the way it was worded.

Pretty sure tho that everyone should get the rewards owed. If it was like last few times they go through all the battles and credit spins as they can see what battles never paid. And with the amount of battles it will be easier to go through them than lists of hundreds from loads of players.

Will imagine it will take a bit of time tho. The other week i was getting rewards randomly appearing from battles i had forgot about and i had never contacted them. Only one i contacted for was a DOA freeroll and that was because it was £90 or so which got couple days later.