Official Videoslots presents Battle of Slots!

[Sonict]

For all that I know, just playing maybe 1 cent today could fix your issue since I didn't need to play much at all for mine to work correctly. Try just one bet on a slot and then attempt to join a freeroll. If that doesn't work, then I guess it is up to @Team.Videoslots to sort out.

The XP thing started today, but it looks at the last 14 days just as before and you have played more than enough to get 500 XP. :/

 

[colinsunderland]

For all that I know, just playing maybe 1 cent today could fix your issue since I didn't need to play much at all for mine to work correctly. Try just one bet on a slot and then attempt to join a freeroll. If that doesn't work, then I guess it is up to @Team.Videoslots to sort out.

The XP thing started today, but it looks at the last 14 days just as before and you have played more than enough to get 500 XP. :/

Yeah looks like it to me too, @Team.Videoslots are live chat not working 24/7 any more?

 

[bebo67]

For all that I know, just playing maybe 1 cent today could fix your issue since I didn't need to play much at all for mine to work correctly. Try just one bet on a slot and then attempt to join a freeroll. If that doesn't work, then I guess it is up to @Team.Videoslots to sort out.

The XP thing started today, but it looks at the last 14 days just as before and you have played more than enough to get 500 XP. :/

I;m waiting in chat now.

 

[robby811]

I;m waiting in chat now.

GOOD LUCK beeeeebooooooo

 

[bebo67]

Ronny J:looks to me that you should be ok
19:44Jennifer :But its not letting me play. The message keeps coming up

 

[bebo67]

So this is the chat, and this is me walking away and letting the team figure it out.

Jennifer :We are going on almost 10 minutes. And you are leaving me hanging with just 3 responses
19:40Ronny J:i'm truly sorry
19:41Jennifer:Are you ready now?
19:42Ronny J:I'm checking
19:43Ronny J:looks to me that you should be ok
19:44Jennifer :But its not letting me play. The message keeps coming up
19:47Ronny J:strange
19:47Jennifer:So, are you guys going to fix it?

 

[Sonict]

Try betting at least once on a slot even if it is a 1 cent bet. I had to play a bit today even though i should have qualified as well. I know it sounds strange, but it could work. It did for me at least...

 

[bebo67]

Try betting at least once on a slot even if it is a 1 cent bet. I had to play a bit today even though i should have qualified as well. I know it sounds strange, but it could work. It did for me at least...

I did, and no go, but thanks!

 

[Sonict]

Since 1 XP is based on per $1 wagering, maybe earning at least 1 XP point would fix it. Darn. :/

 

[Borgie]

Johny Johny
Yes Papa
No RTP for you
No Papa

(I hope anyone knows the meme...)

Eating slots ah ah ah

 

[bebo67]

Since 1 XP is based on per $1 wagering, maybe earning at least 1 XP point would fix it. Darn. :/

I've had no problems all day until the 7:15 one. I'm going to try the next one and see what happens. Man I've come a long way with my temper. Normally I would be flipping out! Especially with that chat. 10 minutes of just hanging there.

 

[robby811]

Eating slots ah ah ah

Eating Slots, Drinking Beer

 

[robby811]

I've had no problems all day until the 7:15 one. I'm going to try the next one and see what happens. Man I've come a long way with my temper. Normally I would be flipping out! Especially with that chat. 10 minutes of just hanging there.

Flipping beeboooo i better run

 

[bebo67]

Flipping beeboooo i better run

Lol. Naaa. It's all good!

 

[robby811]

Lol. Naaa. It's all good!

next battle starts now

 

[bebo67]

next battle starts now

Nope Oh well. Time for youtube. Goodnight everyone.

 

[robby811]

Nope Oh well. Time for youtube. Goodnight everyone.

Good Night bebo Good Night youtube

 

[colinsunderland]

So this is the chat, and this is me walking away and letting the team figure it out.

Jennifer :We are going on almost 10 minutes. And you are leaving me hanging with just 3 responses
19:40Ronny J:i'm truly sorry
19:41Jennifer:Are you ready now?
19:42Ronny J:I'm checking
19:43Ronny J:looks to me that you should be ok
19:44Jennifer :But its not letting me play. The message keeps coming up
19:47Ronny J:strange
19:47Jennifer:So, are you guys going to fix it?

And the award for outstanding customer service goes to....

Is that really acceptable @Team.Videoslots ?

 

[Team.Videoslots]

Hello @bebo67

We have received your email and we will be sure too investigate this for you and get back to you ASAP, apologises for the inconvenience.

@colinsunderland Yes our chat is 24/7, we will look into this chat and make sure that we are all doing our best to give the best Customer Service moving forward in the future.

Br,
Team Videoslots.

 

[Lincolnuk]

@Team.Videoslots Any chance of a page been added with the XP on all the games or a page with more detailed break down

David

 

[Team.Videoslots]

Hello @Lincolnuk

This is something we will bring up with the right people and see if we could have this implemented in the near future, we do however appreciate the suggestion.

Br,
Team Videoslots.

 

[TheAverageGuy]

seems legit...

 

[Team.Videoslots]

Hello @TheAverageGuy

Thank you for reporting this, we will need to take a closer look into this and keep you updated via here.

Br,
Team Videoslots.

 

[smart_croatia]

so new rule is retroactively being turned on from today counting last 14 days?

 

[Team.Videoslots]

Hi @smart_croatia

This was implemented yesterday

Br,
Team Videoslots.

 

[smart_croatia]

Hi @Team.Videoslots ok so from yesterday ist on and its counting retroactively last 14 days, or its counting from yesterday being day 1?

 

[bebo67]

I'm posting this to show it's not all negative, and there is some good. Kudos to the team!

Videoslots Team
5:12 AM (2 hours ago)

to me

Hello again Jennifer,

From what I can see you should be able to play the Battles, in this case I have added a Battle ticket as a gesture of goodwill. so you will be able to continue participating in the Battles.while we look into this for you.

We will keep you updated during this, have a great day!

Best regards,
Joseph.

Videoslots Ltd

 

[Team.Videoslots]

Hello again @smart_croatia

The wagering from the previous 14 days is still counted and has not been reset, however the RTP of the games you have played in those previous 14 days will affect the wagering.

Br,
Team Videoslots.

 

[SlotGrinder]

The lowest amount in terms of how much contributes to wagering can't be lower than 75% so even though you are playing a 98% RTP game, it means you are at -25% in terms of wagering. ( 25% for each 1 RTP above 96 ). It takes awhile to figure it out, but no way does playing on games with an RTP of 97% or higher would make it contribute less than 75% since that is capped so it won't go lower than that.

I read it as up to 75% difference so each 0.01% rtp is above 96% means 0.25% less rtp up to a max of 75% less

Changes are basically the same as Trada have been doing for ages , so I'm fine with them . Main people who will suffer will be the players trying to wager on bloodsuckers or some other high rtp slot that you'd prob only play to get a lot of wagering in , which is obv the sort of player VS wants to discourage
Realistically , the evening sng battles look decent value for 20 deposit and 500 wager so I think it's reasonable for VS to expect us to play "normally" and not try to angleshoot by doing the whole 500 wager on uncharted seas
Casinos can't offer good promos/bonuses if a lot of players change their play to take advantage of the promos thus costing the casino money and forcing them to lower the value of the promo

 

[colinsunderland]

Hello again @smart_croatia

The wagering from the previous 14 days is still counted and has not been reset, however the RTP of the games you have played in those previous 14 days will affect the wagering.

Br,
Team Videoslots.

How is that remotely close to complying with the CAP code that bonus terms and conditions must be clear? You cannot change wagering requirements part way through like that, it should apply to wagering from when you issued the statement, not retroactively implementing changes.

 

[09237653]

What's the one week veteran and kashingback trophies?

I did both of these last week, got 2x weekend booster for (I think) 75 spins over two rewards.

 

[smart_croatia]

Hello again @smart_croatia

The wagering from the previous 14 days is still counted and has not been reset, however the RTP of the games you have played in those previous 14 days will affect the wagering.

Br,
Team Videoslots.

Ok ty for answer, I personally think its not fair to have new rule and that you are not using that rule from day it started (yesterday) but you are applying it retroactively for past wagering. I am ok with new rule its your casino ofc you can add rules when ever you want. In Croatia we had new law (its been reeset to old one 0.05% coz new rule was bad for Tourism) 0 tolerance for Alcohol, so imagine if State sad we will punish all plp that drive under 01.%-0.5% Alcohol last year when it was legal.
My point is its not fair to apply rules retroactively.

 

[anddi32]

Yes that's unfair. New counting system should start from the day you published your new rule.

 

[nikantw]

I predict the SnG next 3 days will have huge participation!

Also, 80k score in 1st place on HJ freeroll. I bet that player would prefer that hit in real play.

 

[asidea]

Hi..guys..can anyone explain what the 7 day unlimited freeroll battles reward is?Whats it about?

 

[paul7388]

Hi..guys..can anyone explain what the 7 day unlimited freeroll battles reward is?Whats it about?

Who knows i have one as well. Will be qualified for next 2 weeks freerolls anyway so it is most pointless reward there is. But if everyone has got one that is not qualified it is not right.

 

[CC07]

Hi..guys..can anyone explain what the 7 day unlimited freeroll battles reward is?Whats it about?

Yeah I just got one too??? Very odd as I’ve wagered over £800 in the past week so pretty pointless when it runs out in 7 days.

 

[steveh35]

Hi..guys..can anyone explain what the 7 day unlimited freeroll battles reward is?Whats it about?

I see everyone has got one then pointless in me having one when I already qualified for battles, asidea it allows you to play the free battles all day if you haven't achieved the wagering requirements over the two weeks. It will not allow you to take part in the three evening battles.

 

[spoo42]

Yeah I received one in the last hour and wondered why. I currently have access to regular freerolls and this weeks sng's anyway.. But i wondered if it was worth activating prior to it expiring , just to use it up.

 

[colinsunderland]

oh so now everyone gets a freeroll token so was a complete waste of time wagering to enter this weeks freerolls? Cheers @Team.Videoslots , loyalty rewarded yet again. How come you haven't answered my question above either?

 

[asidea]

I see everyone has got one then pointless in me having one when I already qualified for battles, asidea it allows you to play the free battles all day if you haven't achieved the wagering requirements over the two weeks. It will not allow you to take part in the three evening battles.

Ty e1 & Steve, i already qualified for Battle snd sng so..don't understand why i need 7 day access?Mystery???

 

[steveh35]

oh so now everyone gets a freeroll token so was a complete waste of time wagering to enter this weeks freerolls? Cheers @Team.Videoslots , loyalty rewarded yet again. How come you haven't answered my question above either?

No it is for the week of the freeroll after you activate it so you could activate it Monday morning and get next week's free

 

[Timo0510]

I predict the SnG next 3 days will have huge participation!

Also, 80k score in 1st place on HJ freeroll. I bet that player would prefer that hit in real play.

Iam 3rd Position right now.Never ever hit st like that on real Money.I dont know what this guy did to get that score.I had 4 Full expanded reels,coming up from reel nr.5 1 behind the other.Crazy

Have also the Freeroll Ticket.

 

[colinsunderland]

No it is for the week of the freeroll after you activate it so you could activate it Monday morning and get next week's free

Yes but what I mean is, for the 3 days freerolls, not only was it a waste of time wagering to take part, its going to be mega busy
Screw the customers who actually spent money to take part, and just let people who haven't even made a deposit (from what people in the chat were saying) join in too.

 

[greylady]

Yes but what I mean is, for the 3 days freerolls, not only was it a waste of time wagering to take part, its going to be mega busy
Screw the customers who actually spent money to take part, and just let people who haven't even made a deposit (from what people in the chat were saying) join in too.

If it's any consolation I got nowt but then I never do

 

[steveh35]

Yes but what I mean is, for the 3 days freerolls, not only was it a waste of time wagering to take part, its going to be mega busy
Screw the customers who actually spent money to take part, and just let people who haven't even made a deposit (from what people in the chat were saying) join in too.

The freeroll is for the two hourly battles not the 3 day Valentine specials

 

[09237653]

Heres an idea, when freeroll tickets are given out, those that are already qualified for battles can activate the ticket for 2x free spin winnings from the battles for the ticket duration instead?

 

[Timo0510]

The freeroll is for the two hourly battles not the 3 day Valentine specials

U sure?I remember the last SNG Battles,people use Freeroll Tickets to play them

 

[colinsunderland]

The freeroll is for the two hourly battles not the 3 day Valentine specials

How do you know? The usual battle tickets they send out work on the battle weekends and the midweek ones?

 

[colinsunderland]

The freeroll is for the two hourly battles not the 3 day Valentine specials

Support say different?

The battle reward that most people have got just now will using it qualify you for the 3 day valentine special battles as well as the usual 2 hourly ones please?

19:48Emil A:Aha okay I see, yes you will be able to play those as well, the ticket was added in relation to the recent wagering requirement change.

However he also said this

You had completed the requirements according to the old system we used and since we changed it so abruptly we've added a 7 day ticket as a form of good will.

So it's possibly only been sent to those who had already qualified (despite what people in chat were saying) and Videoslots, even though they cba to reply to me, actually took notice of what I posted above