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Videoslots - Newly Accredited

miksaxxx said:
Omg ..

This is the reason why am missing xp points.

Finnish xp uptade news says : every game earns you xp points , only progressive games dont earn xp..

So i wagered today 21500€ , dint play any progressive but 3 card poker i played and now found out in CM why i am missing my level 50 .. @Team.Videoslots



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Click to expand...
What are progressive games?
 
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Read more about Videoslots in our in-depth review
Jono777 said:
Hoping so, as my Chilli final reward has just updated!

View attachment 106389

Praying, no make that begging I don't get extra WB this time which is all I've had thus far from previous Red Wheels :oops:
Click to expand...


Well yet another bug all my progress on extra chilli has gone even though I was close to completing it !! Not even in the list anymore!

Support have reported it to tech with all the other issues I have had lately, but nothing its getting very annoying these bugs and missing rewards.

ExtraChilli.webp
 
Hello everyone,

@Ayrol The issue is still being investigated and I hope that we can update you all soon.

@curremon You can see all the winners on this page:
You do not have permission to view link Log in or register now.


@Reelsoffun Please send an e-mail to [email protected] and we can take a look for you :)

Best regards,
Team Videoslots.
 
I am confused how the trophies work yesterday, if you look on the Bonanza thread I spun over 1,100 spins on Bonanza before that I had been playing numerous games but in the 4 hours I played last night I did not get one trophy reward to spin a wheel other nights I have played and I had been getting spins on the wheel regularly during game play, so are these trophies just random, seems weird to play for 4 hours and not get one but other times play for 30 mins and got two or three?
 
Hello again Steveh35.

My apologies, I misunderstood your original post.

There is no real way of knowing which Trophies will contain a Reward, you simply need to collect them and see. We are constantly updating and tweaking our system as well, so receiving a Reward previously while collecting a Trophy does not necessarily mean that you will receive it the next time you collect it.

Best regards,
Team Videoslots.
 
curremon said:
How many jackpots have been won from your scamwheel?
Click to expand...
Please don't call something a scam when there is no evidence that it is. It only gives this thread a bad vibe, and lately there has been enough aggro here as it is. Thank you.
 
I've read the above about which trophies has rewards, and have contacted the team via e-mail, but there seems to be miscommunication.So I am going to ask out here. Should there not be rewards behind any of these?

gemix_magicbookofspells_trophie_event.png
1 day
gemix_brightminerlantern_trophie_event.png
250 in one day
gemix_happygingerminer_trophie_event.png
500x's in one day
gemix_lollypopprincess_trophie_event.png
750x's in one day ( took me 7 months last time, and an hour yesterday)
gemix_pinkglowingmoon_trophie_event.png
3x's in a row
gemix_cherryredhurt_trophie_event.png
4x's in a row
gemix_favouriteswirllollipops_trophie_event.png
500 x's
gemix_flowergum_trophie_event.png

gemix_wizardspecialstar_trophie_event.png

gemix_limeburstflavor_trophie_event.png

gemix_wizardofgemix_trophie_event.png

gemix_allofgemixtrophies_trophie_event.png
 
Team.Videoslots said:
Hello @bebo67

We can confirm that some of these Trophies have rewards behind them, however we choose to keep them a surprise for the players to find out. :)

Br,
Team Videoslots.
Click to expand...
So all the ones I have posted have no rewards. Great! Not only has the final reward been brutal, there is next to nothing in rewards in the trophies. Did you get my email about Cloud Quest? I did as you said and the free spins are not showing still. :)
 
Hello Bebo67,

We have reviewed the Trophies and can confirm one of these trophies has a reward behind it, we also checked your account and can see you received the correct reward, if you would like to discuss this further we can give you more specific information via PM.

Br,
Team Videoslots.
 
Team.Videoslots said:
Hello everyone,

@Ayrol The issue is still being investigated and I hope that we can update you all soon.

@curremon You can see all the winners on this page:
You do not have permission to view link Log in or register now.


@Reelsoffun Please send an e-mail to [email protected] and we can take a look for you :)

Best regards,
Team Videoslots.
Click to expand...


Done that, was told tech would have to look into it, but still heard nothing. Still waiting for a response of where the 200 spin reward went as well that was on the 5th so over 2 weeks ago now.

I understand that you have had some major site bugs / issues to sort out lately but just how long should I wait for these to be resolved?

This is still on top of the "rise of anubis" broken feature and saying that the provider has released the broken bonus game round and give me nothing! didnt really help and the fact this happened in December! And still cannot open the game on any PC or mobile i have so appears to be account specific problem.

I have to admit with others that the overall CS at VS has definitely gone downhill lately :(

Whats going on ??
 
bebo67 said:
I've read the above about which trophies has rewards, and have contacted the team via e-mail, but there seems to be miscommunication.So I am going to ask out here. Should there not be rewards behind any of these?

gemix_magicbookofspells_trophie_event.png
1 day
gemix_brightminerlantern_trophie_event.png
250 in one day
gemix_happygingerminer_trophie_event.png
500x's in one day
gemix_lollypopprincess_trophie_event.png
750x's in one day ( took me 7 months last time, and an hour yesterday)
gemix_pinkglowingmoon_trophie_event.png
3x's in a row
gemix_cherryredhurt_trophie_event.png
4x's in a row
gemix_favouriteswirllollipops_trophie_event.png
500 x's
gemix_flowergum_trophie_event.png

gemix_wizardspecialstar_trophie_event.png

gemix_limeburstflavor_trophie_event.png

gemix_wizardofgemix_trophie_event.png

gemix_allofgemixtrophies_trophie_event.png
Click to expand...
@Mr Wild Can you put on your other hat please? There is a clear case of miss communicating via private chat with the team. And I'm getting frustrated.
 
Last edited:
shadow123 said:
All i know is that 4 wins on the trot often gives a trophy, but sometimes not,its all too confusing
Click to expand...
What is frustrating me is that the team keeps looking at when I finished all my trophies yesterday, and I have clearly said more than once via email and chat...no! These are new trophies. Even they have said above when I posted the picture, that there were prizes in the ones shown. Then why dont you go and look at why I am not getting prizes for those ones that I have shown? It should be so simple, right? But no, it keeps going back to yesterdays finishing of them all. I'm heading out soon.
 
bebo67 said:
What is frustrating me is that the team keeps looking at when I finished all my trophies yesterday, and I have clearly said more than once via email and chat...no! These are new trophies. Even they have said above when I posted the picture, that there were prizes in the ones shown. Then why dont you go and look at why I am not getting prizes for those ones that I have shown? It should be so simple, right? But no, it keeps going back to yesterdays finishing of them all. I'm heading out soon.
Click to expand...

They said there was a reward in one of those trophies you showed not them all. Whether it was a wheel , 5 spins,A wagering boost or something one of them had it. And they said by checking your account you got the reward on whatever trophy it was.
 
nikantw said:
Hi @Team.Videoslots

I thought this had been fixed long time ago. The TRTP listed in payouts page was wrong for most MG games.
But this was corrected, or so I thought. This is what is listed now as TRTP in your page and inside the game Bikini Party.
Are you using the wrong 98% TRTP when you calculated the XP points?

View attachment 106419

View attachment 106420
Click to expand...

The same applies to furballs, the game says 87.88% - 97.94% based on progression so i suppose this complicates it a bit, but it does take a LOT of play to level up, most players will be playing at 87.88% and I doubt anybody has fully leveled up to 97.94%.

VS payouts page says 97.7% (fun fact: lifetime actual RTP on this game at VS is 85.7%)

1111.webp
22222.webp
 
Last edited:
paul7388 said:
They said there was a reward in one of those trophies you showed not them all. Whether it was a wheel , 5 spins,A wagering boost or something one of them had it. And they said by checking your account you got the reward on whatever trophy it was.
Click to expand...
I went in chat with them after that. I have 3 rewards sitting from yesterday, not used. Those are from finishing up. I got 4 rewards all together. They keep referring to the red wheel and the one outside the red wheel from yesterday. Not these ones.
 
bebo67 said:
I went in chat with them after that. I have 3 rewards sitting from yesterday, not used. Those are from finishing up. I got 4 rewards all together. They keep referring to the red wheel and the one outside the red wheel from yesterday. Not these ones.
Click to expand...

But those ones they told you you got a reward from one of them. That is probably one of the rewards you have sitting as you do not get 4 rewards when you finish up.
 
paul7388 said:
But those ones they told you you got a reward from one of them. That is probably one of the rewards you have sitting as you do not get 4 rewards when you finish up.
Click to expand...
I had one blue wheel show up randomly before I finished, another two blue ones show up when I finished and then the red one.
 
dunover said:
Please my friend - the reps are here to help and calling them 'liars' doesn't help in any way. Remember staff and reps change and may not always be 100% aware of your historic references. 'Doesn't have the correct info' is fine, but please refrain from accusations of lying. Thanks. :thumbsup:
Click to expand...

Well not sure what to call them when one can easily see that it has been cut. From their site
"Weekend Booster is calculated on theoretical RTP, we boost the RTP of the game with following formula 0.1(100-TRTP)= Boosted RTP. The extra winnings are paid to the player once a week as a guaranteed win on each bet."

in 2018 it was "Weekend Booster is calculated on theoretical RTP minus operating costs (50%) multiply 25%. "

and before that they only mentioned 25% of profits (was at that time around 15% of house edge). So it has been cut 2 times.

Considering that this is one of their most advertised "perks" I think one could expect the reps to have a clue about it instead of just saying it hasn't changed when everyone can see it.

And for example my own cb/wb during years:
2016 0,53% of wagering
2017 0,56%
2018 0,43%
2019 0,37% (with a high amount of boosters)
 
The trophies shown are gemix, i think.The 4 wins in a row is too easy to get so i dont think there is a trophy for that,
but would have thought the 750 wins in a day had one, i know how long it can take to achieve that, did it twice a couple
of weeks ago, but really wasnt worth the effort.Think as as others have said its just not worth chasing trophies,they happen
when they happen, all you can do is just hope for a good spin.
 
bebo67 said:
I had one blue wheel show up randomly before I finished, another two blue ones show up when I finished and then the red one.
Click to expand...

So i am not sure but i would hazard a guess one of the blue wheels must have been for one of the trophies as they must have came from somewhere.

Quite often when playing i have left a slot and found a reward a few minutes later. Guessing sometimes there is a lag from actually completing it and getting the reward.

One time i played a slot left and started another slot. Then i was getting notifications popping up at the side from the previous slot saying i had completed this etc and two sets of free spins also appeared.
 
paul7388 said:
So i am not sure but i would hazard a guess one of the blue wheels must have been for one of the trophies as they must have came from somewhere.

Quite often when playing i have left a slot and found a reward a few minutes later. Guessing sometimes there is a lag from actually completing it and getting the reward.

One time i played a slot left and started another slot. Then i was getting notifications popping up at the side from the previous slot saying i had completed this etc and two sets of free spins also appeared.
Click to expand...
You could be very right. I will let Mr. Wild sort it out, if he will. He is easy to communicate with. All the other communication, has just been over the red wheel. And when I point blank asked I got " I dont understand what you mean".
 
shadow123 said:
The trophies shown are gemix, i think.The 4 wins in a row is too easy to get so i dont think there is a trophy for that,
but would have thought the 750 wins in a day had one, i know how long it can take to achieve that, did it twice a couple
of weeks ago, but really wasnt worth the effort.Think as as others have said its just not worth chasing trophies,they happen
when they happen, all you can do is just hope for a good spin.
Click to expand...
I agree. That 750 wins took me 7 months, and yesterday it took an hour, maybe less.
 
bebo67 said:
You could be very right. I will let Mr. Wild sort it out, if he will. He is easy to communicate with. All the other communication, has just been over the red wheel. And when I point blank asked I got " I dont understand what you mean".
Click to expand...

Yeah maybe Mr Wild can help you. I can see you are getting frustrated hence the reason i tried to suggest a few things.

Anyway thought you would have gave up on that Gemix by now lol.
 
bebo67 said:
I agree. That 750 wins took me 7 months, and yesterday it took an hour, maybe less.
Click to expand...

If you complete the win xxx/day achievements the same day you reset it you will get them "again". If you don't reset it the same day it wont work., at least it used to work that way.
Used to do it on Bonanza as it gave a nice chunk of rewards (with old system) on top of the complete all.
 
09237653 said:
The same applies to furballs, the game says 87.88% - 97.94% based on progression so i suppose this complicates it a bit, but it does take a LOT of play to level up, most players will be playing at 87.88% and I doubt anybody has fully leveled up to 97.94%.

VS payouts page says 97.7% (fun fact: lifetime actual RTP on this game at VS is 85.7%)

View attachment 106434 View attachment 106433
Click to expand...

This slot says 86,23% to 97,71% RTP when i checked it just now.
 
09237653 said:
The same applies to furballs, the game says 87.88% - 97.94% based on progression so i suppose this complicates it a bit, but it does take a LOT of play to level up, most players will be playing at 87.88% and I doubt anybody has fully leveled up to 97.94%.

VS payouts page says 97.7% (fun fact: lifetime actual RTP on this game at VS is 85.7%)
Click to expand...
Furballs is under "jackpot games"-section so it should'nt wager any XP-points.

You earn XP for every bet you make in our Slots and Video Slots, except for in Progressive Jackpot games
Click to expand...
 
Tengil said:
Well not sure what to call them when one can easily see that it has been cut. From their site
"Weekend Booster is calculated on theoretical RTP, we boost the RTP of the game with following formula 0.1(100-TRTP)= Boosted RTP. The extra winnings are paid to the player once a week as a guaranteed win on each bet."

in 2018 it was "Weekend Booster is calculated on theoretical RTP minus operating costs (50%) multiply 25%. "

and before that they only mentioned 25% of profits (was at that time around 15% of house edge). So it has been cut 2 times.

Considering that this is one of their most advertised "perks" I think one could expect the reps to have a clue about it instead of just saying it hasn't changed when everyone can see it.

And for example my own cb/wb during years:
2016 0,53% of wagering
2017 0,56%
2018 0,43%
2019 0,37% (with a high amount of boosters)
Click to expand...

I simply hate it when they try to mislead players by blatantly lying. It is clear from your example that the Weekend booster pays less than previous years.

When affiliates were screwed, they said the same : 'Nothing Changed'

@Team.Videoslots please elaborate on WHAT has changed? I can't put up falsified information about how your Weekend Booster works. It is an honest and legitimate question so please, please, DO NOT dodge the question.

Nate
 
Hi Nate,

The weekend booster has always been 25% of our profits minus operational cost and still is. We had a complaint about a customer that claim we didn't give that and had a review by MGA on it and it actually showed we gave more than advertised, however after a lot of feedback from players we made a formula so players can calculate themselves. Weekend booster has actually increased as we give more than 25% of our profits.

But yes our profits are less than before.

Best regards,
Team Videoslots.
 
Team.Videoslots said:
Hi Nate,

The weekend booster has always been 25% of our profits minus operational cost and still is. We had a complaint about a customer that claim we didn't give that and had a review by MGA on it and it actually showed we gave more than advertised, however after a lot of feedback from players we made a formula so players can calculate themselves. Weekend booster has actually increased as we give more than 25% of our profits.

But yes our profits are less than before.

Best regards,
Team Videoslots.
Click to expand...

are affiliate payments included in operational costs?
For example, if I sign up through an affiliate, and you are paying them 30% rev share, then is that taken of your profits for the purpose of weekend booster?
What operational costs have increased, as you seem to have decreased a lot of things to take many of them into account.
 
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