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Team.Videoslots said:
Hi there @DreamRJ,

Can you please send this in an e-mail to [email protected] and we'll talk to our Responsible Gaming department regarding it right away.

Best regards,
Team Videoslots.
Click to expand...

Hi and thanks for the super duper fast reply again. Send what? what I posted in the post above? Or send the emails I keep receiving? Once I get confirmation on what you want me to email your team, I will for sure send that email straight away :)

Thanks again, appreciate it as always :)
 
Team.Videoslots said:
Hi again @DreamRJ,

Please send both the question and your username, its too make sure that we follow GDPR rules.

Best regards,
Team Videoslots.
Click to expand...

Ahh ok, sent the email just because I saw the reply. And yes I sent my Username and also pasted in it the same post I made above as well :)

Thanks again for your help, appreciate it as always. Have a nice rest of the evening :)
 
DreamRJ said:
@Team.Videoslots - Just a friendly question for ya. Why am I keep getting targeted pretty much every 2 weeks and bombarded with emails saying Keep It Fun. And responsible gaming related emails?

I reply every single time saying exactly the same thing every single time?

So why on earth do they keep doing this? Surely once a player has responded they should then be put into a Do not contact group for X number of months surely?

I am 100% totally happy with what I deposit and lose and I always keep it fun. So it is frustrating and annoying me that every 2 weeks without fail I get yet another email with the same subjects?

Please can you put an end to this practise of pestering and bombarding players. It just makes me feel very uncomfortable and frustrated. I already stated in the replies and now in this post that I am 100% happy with the level at which I deposit and play etc etc. So what more is needed to be said and done?

If they do continue it might make me feel about playing elsewhere. As they really are getting a bit annoying.

I can totally understand you have to send them as a operator to players. But As I said. Yes send them once. And once they have replied and answered the concerns they should then be put into a category of do not contact again for an X period of time.

In my case they obviously do not do that. And they keep pestering me every 2 weeks.

Thanks in advance :)
Click to expand...
I feel like a teenage girl, where my response should be ' I can't even...'
You are in another thread concurrently complaining reps aren't active ENOUGH and arent doing enough for players, while in here complaining the casino is doing TOO much by reaching out every TWO weeks....in regard to responsible gambling, no less.

To top it off, you're kvetching the casino is 'pestering', 'bombarding' and 'annoying' you, while responsibly reaching out twice a month while, quite frankly, you alone, of all members, take up more of the rep's time than any single player in the forum.

What is it you frankly expect? They do TOO much, they do TOO little.
 
dionysus said:
I feel like a teenage girl, where my response should be ' I can't even...'
You are in another thread concurrently complaining reps aren't active ENOUGH and arent doing enough for players, while in here complaining the casino is doing TOO much by reaching out every TWO weeks....in regard to responsible gambling, no less.

To top it off, you're kvetching the casino is 'pestering', 'bombarding' and 'annoying' you, while responsibly reaching out twice a month while, quite frankly, you alone, of all members, take up more of the rep's time than any single player in the forum.

What is it you frankly expect? They do TOO much, they do TOO little.
Click to expand...

Ahh so another member who is attacking me, well done..........
 
DreamRJ said:
Ahh so another member who is attacking me, well done..........
Click to expand...
I'm going by your posts - if you don't like the responses to your posts, it may well have to with publicly airing your posts for everyone to comment upon.
 
dionysus said:
I'm going by your posts - if you don't like the responses to your posts, it may well have to with publicly airing your posts for everyone to comment upon.
Click to expand...

But that is not the point. I never see other members get attacked like I do on here? Apart from new members who signup here with different motives. Those usually get found out pretty fast. But that is beside the point.

I am forever getting my posts totally taken out of all proportions. I speak my mind YES. And so does many others? So why on earth is it that it is always me that always gets backlash? I can not win either way. I speak my mind and I get attacked or belittled. My posts get contradicted.

I never once said I do not like replies. And I accept criticism when that criticism is not said in such a way I saw that comment or reply in an attacking way or tone. And I respect opinions by others, and I would expect that I should be seen the same light. People may or may not agree with things I say, but for members to somehow always for some reason always target me alone is getting soo tiresome.

Life is too short as it is. And it is unfair that I have to be dealing with this for posting my views and feelings and then to get backlash pretty much all the time on this forum. Is just not fair at all.

Now I am off again. Radio Silence again by me..................
 
At this rate there will be no members left, another one here that is seriously considering vanishing into thin air, seen too much of the petty minded reporting and bully boy mentality of late!

Maybe the ones that are left can then bicker amongst themselves or report eachothers posts then!
 
greylady said:
At this rate there will be no members left, another one here that is seriously considering vanishing into thin air, seen too much of the petty minded reporting and bully boy mentality of late!

Maybe the ones that are left can then bicker amongst themselves or report eachothers posts then!
Click to expand...

I really do not get it either. CM has policies for this type of thing, but yet it does not get enforced? And yet it seems to thrive. And members get away with it and it is getting worse and worse.

So why have policies and rules if they are not enforced?

Now it is Radio Silence...........
 
DreamRJ said:
I really do not get it either. CM has policies for this type of thing, but yet it does not get enforced? And yet it seems to thrive. And members get away with it and it is getting worse and worse.

So why have policies and rules if they are not enforced?

Now it is Radio Silence...........
Click to expand...

It seems more dependent on who you are than what you do!

You take care Dream, don't let it get you down, I have sat and seen enough, I couldn't not say anything again x
 
DreamRJ said:
I really do not get it either. CM has policies for this type of thing, but yet it does not get enforced? And yet it seems to thrive. And members get away with it and it is getting worse and worse.

So why have policies and rules if they are not enforced?

Now it is Radio Silence...........
Click to expand...
I thought the idea of reps on CM was just to help out if there's a problem that can't be dealt with by CS, or hasn't been dealt with properly by CS?

Why not just do what the VS reps will tell you to do, 95% of the time..... "Can you please send this in an e-mail to [email protected]"
 
greylady said:
It seems more dependent on who you are than what you do!

You take care Dream, don't let it get you down, I have sat and seen enough, I couldn't not say anything again x
Click to expand...

First I will say sorry VS for being off topic.

One thing is for sure though is. There does seem to be a culture of bullying on CM And mods and staff seem to allow it to continue and thrive. Which is such a shame and is unfair to those members who are forever always on the receiving end of that abuse. Could it be down to the fact that they attack those members who do not attend the CM meets? Or for other reasons entirely? I got no idea. But something is afoot and the amount of members I have hidden on this forum, is growing more and more every time. Which is such a great shame indeed.

It is also not fair that I have to police myself from putting myself in Radio Silence because I am constantly getting bullied and attacked for absolutely no reason.

I have every right to express myself just like others do. But for pretty much all of my posts to be targeted and attacked is totally uncalled for. I saw members post things that do not even get attacked. Some cases they get likes. Another sign of this abuse is the Likes system. That too gets abused. The bullies all like those posts to enforce those posts to make the bullies thrive even more. That is called belittling other members and making them feel less welcome or not welcome what so ever.

So there we have it. I spoke my mind again. Now I await more backlash and attacks.........................
 
DreamRJ said:
First I will say sorry VS for being off topic.

One thing is for sure though is. There does seem to be a culture of bullying on CM And mods and staff seem to allow it to continue and thrive. Which is such a shame and is unfair to those members who are forever always on the receiving end of that abuse. Could it be down to the fact that they attack those members who do not attend the CM meets? Or for other reasons entirely? I got no idea. But something is afoot and the amount of members I have hidden on this forum, is growing more and more every time. Which is such a great shame indeed.

It is also not fair that I have to police myself from putting myself in Radio Silence because I am constantly getting bullied and attacked for absolutely no reason.

I have every right to express myself just like others do. But for pretty much all of my posts to bet targeted and attacked is totally uncalled for. I saw members post things that do not even get attacked. Some cases they get likes. Another sign of this abuse is the Likes system. That too gets abused. The bullies all like those posts to enforce those posts to make the bullies thrive even more. That is called belittling other members and making them feel less welcome or not welcome what so ever.

So there we have it. I spoke my mind again. Now I await more backlash and attacks.........................
Click to expand...

Don't feel that way. I was going to tell you that it's nice to see that you have started to treat the VS Team with some respect here. That's great.
You do however still ask maybe a bit too much from other reps which is why Dionysus reacted.

Slow down and breath a little. I believe you will get over this too and there is no bullying so stop saying that please :)
 
brianmon said:
I thought the idea of reps on CM was just to help out if there's a problem that can't be dealt with by CS, or hasn't been dealt with properly by CS?

Why not just do what the VS reps will tell you to do, 95% of the time..... "Can you please send this in an e-mail to [email protected]"
Click to expand...

You have misunderstood or misread the point I made in that quote. That post had nothing to do with VS or the issue I posted above a few posts above. That post was to do with the CM rules about bullying that are not enforced.

VS always and has the best reps on CM by far. And they always deal with issues. And we all know that the VS rep now always ask us to email them our username etc etc due to GDPR. But you did make a good point. And that point is true. And LV reps do not reply in a timely manner or answer in threads any longer. And they never ask us to email our username. They only now say in PM's to contact CS. So that point you made about the rule for Reps is not enforced either it seems.

But that was nothing to do with the point of the post you quoted anyway.

VS Rep is awesome and amazing.
 
DreamRJ said:
You have misunderstood or misread the point I made in that quote. That post had nothing to do with VS or the issue I posted above a few posts above. That post was to do with the CM rules about bullying that are not enforced.

VS always and has the best reps on CM by far. And they always deal with issues. And we all know that the VS rep now always ask us to email them our username etc etc due to GDPR. But you did make a good point. And that point is true. And LV reps do not reply in a timely manner or answer in threads any longer. And they never ask us to email our username. They only now say in PM's to contact CS. So that point you made about the rule for Reps is not enforced either it seems.

But that was nothing to do with the point of the post you quoted anyway.

VS Rep is awesome and amazing.
Click to expand...
Sorry I quoted the wrong post of yours.
But as far as I'm concerned reps are here to sort out real problems, not to constantly answer trivial enquiries which CS could just as easily deal with. Especially when they're only going to tell you to email them anyway
Maybe VS have made a rod for their own back, by having an almost constant presence here. compared to other reps
 
brianmon said:
Sorry I quoted the wrong post of yours.
But as far as I'm concerned reps are here to sort out real problems, not to constantly answer trivial enquiries which CS could just as easily deal with. Especially when they're only going to tell you to email them anyway
Maybe VS have made a rod for their own back, by having an almost constant presence here. compared to other reps
Click to expand...

Well CS don't sort this out as I told them I had no problems and got the same email a few weeks later. So I ignored it.
Funnily enough both emails came on weeks where I had played less than usual. If I were cynical I might think they were using RG as an excuse to remind players they are still there in the hope they might deposit. I'm expecting another one soon as I've spent hardly anything over the past 2 weeks there.
 
brianmon said:
Sorry I quoted the wrong post of yours.
But as far as I'm concerned reps are here to sort out real problems, not to constantly answer trivial enquiries which CS could just as easily deal with. Especially when they're only going to tell you to email them anyway
Maybe VS have made a rod for their own back, by having an almost constant presence here. compared to other reps
Click to expand...

Yes VS have always had a great presence on CM and it is a godsend to have. Dan started it and now @Team.Videoslots team of people which are actually the games department now deal with CM so it is multiple people.

Whereas in the past it was pretty much just Dan the man. Who was an amazing guy and rep. Yes I hold my hands up I do sometimes come across a bit impatient and a bit harsh at times. But I always say sorry afterwards. And I have saw much worse from other members. But I always respect and speak to reps in a nice manner. Always have. If anything it is members on here who misunderstood how my posts was worded maybe that could be down to different countries cultures and what certain statements mean in terms of how it is said and how it comes across. Everyone is individual. Forums can be difficult at times. As especially when there is members from different countries around the world.

And to finally answer your point again. Yes I agree reps should be here to deal with Player Issues where CS can not help or are to slow in sorting it out. Sometimes reps can get things done much faster than CS ever can. Yes GDPR has somehow slowed down and in some cases gave casino Reps cause to just reply via PM that says please contact CS etc etc. But VS found a work around, and they created a special email address just for CM members to contact. Which is amazing that VS chose to do this. They did not have to. But I think they wanted to follow in Dan's footsteps and keep the same presence that Dan had after they taken over from him. :)

My hats always come off to VS reps they are if not the best reps on CM by far.......
 
The weekend booster used to be 0,40 % (of wagered money) extra cash, but at the end of 2018, this decreased by 10 % to 0,36 %. If the amount of the weekend booster also depends on the costs VS has, how can this amount get even 10 % lower when there was such at insane cutting down (Race got replaced by clash of spins, decreased amount of free spins in free battles, changed the requirements for SNGs) (And I am playing the same slots, most of the time at least)?

My Data:

2018
SEP: Wagered 968,54 got 3,84 -> ~0,4 %
OCT: Wagered 7632,12 got 30,75 -> ~0,4 %
NOV: Wagered 8799,71 got 31,34 -> ~0,36 %
DEC: Wagered 5711,08 got 20,41 -> ~0,36 %

2019
JAN: Wagered 3599,75 got 12,61 -> ~0,35 %
FEB: Wagered 1534,93 got 5,63 -> ~0,36 %

Just asking what could have caused this decrease. New game licenses, new regulations, ...?
 
Aryol said:
The weekend booster used to be 0,40 % (of wagered money) extra cash, but at the end of 2018, this decreased by 10 % to 0,36 %. If the amount of the weekend booster also depends on the costs VS has, how can this amount get even 10 % lower when there was such at insane cutting down (Race got replaced by clash of spins, decreased amount of free spins in free battles, changed the requirements for SNGs) (And I am playing the same slots, most of the time at least)?

My Data:

2018
SEP: Wagered 968,54 got 3,84 -> ~0,4 %
OCT: Wagered 7632,12 got 30,75 -> ~0,4 %
NOV: Wagered 8799,71 got 31,34 -> ~0,36 %
DEC: Wagered 5711,08 got 20,41 -> ~0,36 %

2019
JAN: Wagered 3599,75 got 12,61 -> ~0,35 %
FEB: Wagered 1534,93 got 5,63 -> ~0,36 %

Just asking what could have caused this decrease. New game licenses, new regulations, ...?
Click to expand...

 
If it is any consolation I have never had any luck on BF slots lol. I played them at Energy Casino. 95% of them eat balances instantly fast. Some are similar to Novomatic/Greentube But are slightly different though. And some different concepts. Some are similar to Net Ent. Like a partial clone of Gonzos Quest. Some are enjoyable to play though. I would still welcome them at VS though.

So good suggestion @Nicola :)
 
Team.Videoslots said:
Hello everyone.

SG digital is currently experiencing issues with their servers and their content is, unfortunately, not available right now. This issue has been reported and they are working on a fix asap.

Best regards,
Team Videoslots.
Click to expand...

Hi team :)

I haven't sent an email yet because I have been too busy chatting :oops:

There are quiet a few people having issues with Thunderkick free spins, are you already looking into it?

If you are aware of it, do you know how long until its fixed please ?
 
mina1929 said:
Hi team :)

I haven't sent an email yet because I have been too busy chatting :oops:

There are quiet a few people having issues with Thunderkick free spins, are you already looking into it?

If you are aware of it, do you know how long until its fixed please ?
Click to expand...

It will be fixed when the FS are expired :p
 
Team.Videoslots said:
Hello Steviedoo.

At the moment we do not offer Amatic to Canada, but we are working on being able to bring it back as soon as possible.

Best regards,
Team Videoslots.
Click to expand...

Hi
What do you mean at the moment?
They were always available to us.
Is this a decision from the provider. I don’t get it. Thank you.
 
Last edited:
Hello again Steviedoo.

Previously they have been available but they are not right now. Every time we close a region or similar the decision is either due to the provider or regulations, as we would never choose to exclude content from our players.

Best regards,
Team Videoslots.
 
Thunderkick works for me when browsing private/incognito that is my work around atm. Had this problem once with Pragmatic.
 
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