Videoslots - Newly Accredited

[Nicola]

Does Creature from the Black Lagoon work for anyone else? Been unavailable for weeks for me

 

[Jono777]

@Nicola

click on the little padlock to the left of the address bar, allow flash and it should work.

 

[09237653]

Does Creature from the Black Lagoon work for anyone else? Been unavailable for weeks for me

Click browser padlock > allow flash and reload.
Edit; Jono posted at exact same time.

 

[Nicola]

Thanks! Normally I get a prompt to enable flash but the padlock solved the issue on the creature.

Surprised NetEnt haven't done a HTML5 yet of CftBL.

 

[Jono777]

Thanks! Normally I get a prompt to enable flash but the padlock solved the issue on the creature.

Surprised NetEnt haven't done a HTML5 yet of CftBL.

Very surprised. Thought about this quite often. Only thing I can come up with is due to the popularity and this game surviving over time that they are taking their time with it and getting it right so they don't ruin a classic.

 

[brianmon]

Very surprised. Thought about this quite often. Only thing I can come up with is due to the popularity and this game surviving over time that they are taking their time with it and getting it right so they don't ruin a classic.

It's licensed from Universal Studios, and been around for a few years now.
So most likely the license hasn't got long to go, therefore not worth converting to HTML5.
Best thing they could do, is keep the game as is. But change the graphics and theme

 

[DreamRJ]

Cheers I fired and email over to them see if they can shed some light on this mystery token.

edit: not sure what they did but they are now showing up on the game 'Legacy of the wild'

Yep. It is a bug for the Playtech slot freespin rewards. The rewards still work when you click to activate them. Even though the hovering over the reward doesnt display the name of the slot like it does for every other reward. I am sure they will now fix it fully so it no longer does it.

I too noticed it as well the last 2 weeks. I didn't contact Live Chat or Post in this thread about it, as the reward still worked when I clicked it to activate it and it just taken me straight to the slot.

 

[Sonict]

I don't know if this is different in Chrome since I use Firefox, but there is an issue when I am in a slot and I load up the rewards while having the "Freeroll Battle Ticket" as being active...

It doesn't accommodate the "always active" part and make this box bigger... Can't even close it since the bottom isn't showing so you are forced to reload the page. @Team.Videoslots

 

[Team.Videoslots]

Hi there @Sonict,

We see what you mean and was able to replicate the problem, we shall send it forward to our technical department so that we can find a solution.

For the time being if you accidentally opened that window while in a game and having a freeroll pass active, do the following: Click once anywhere in that box then click "Tab" once and "Enter". That way you'll close it.

Best regards,
Team Videoslots.

 

[mariafbb]

Hi there @Sonict,

We see what you mean and was able to replicate the problem, we shall send it forward to our technical department so that we can find a solution.

For the time being if you accidentally opened that window while in a game and having a freeroll pass active, do the following: Click once anywhere in that box then click "Tab" once and "Enter". That way you'll close it.

Best regards,
Team Videoslots.

I have replicated the same problem @Team.Videoslots

 

[Buffalo Bill]

Who is winning all the clash of spins, spins? Any tips anyone?

 

[mina1929]

Thanks, then it seems that I'm the problem...as usual
It's not the first time it have happened. It's been an ongoing issue since they changed the currency for me. They do fix it between the updates though.
I just wished they would remember between each time what the problem was.

Same problem here, cant't play Thunderkick free spins

 

[Team.Videoslots]

Hello Mina1929.

Could you please send an e-mail to [email protected] and report this issue so we can investigate further.

Best regards,
Team Videoslots.

 

[CC07]

Who is winning all the clash of spins, spins? Any tips anyone?

I got 5 free spins and won 5p yesterday. Do I win?

 

[robby811]

I got 5 free spins and won 5p yesterday. Do I win?

Yes like always

 

[Jono777]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

 

[robby811]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

View attachment 104804

WoW lol i think they are cutting back from 8000 vouchers to 800

 

[leobree]

Who is winning all the clash of spins, spins? Any tips anyone?

I had 37 Rewards.
Playing 2-4 Slots at the same time helps with that.

 

[lockinlove]

Last year my deposits were £4485 for 1st Jan to 18 Feb
This year they are £428 for the same period.

0 spins for wagering £2k in a week, zero loyalty appreciation from Videoslots. Hope the small amount of race winnings I would have had has been worth the £4k less I deposited for you Videoslots

I am curious how much they have lost and if it even matters to them. I feel like it hasnt and wont. I used to deposit about 3k a month. I havent deposited in about a year so I would assume they lost about $40,000 in deposits from me. Videoslots must get hundreds of millions of deposits a year for them not to bother with how their players feel on this issue

I walked away from this casino when they still had the old rewards system because of lack of loyalty and silly responses. I remember being down $11,000 in 2 months and asking for deposit bonus and in return I got 25 spins on vikings go berserk worth 25 cent spins. That was the day my deposits ceased 100%

When a company becomes big enough that the little voices dont matter, is when its time to part!

 

[mina1929]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

View attachment 104804

Oh poor Jono, you have to be quicker next time

 

[thr0b]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

View attachment 104804

I had that a couple of weeks back - go into the game and you may find the spins have been credited - worked for me. Presumably I accidentally double-clicked, so got the “no” message.

 

[robby811]

I had that a couple of weeks back - go into the game and you may find the spins have been credited - worked for me. Presumably I accidentally double-clicked, so got the “no” message.

Few Month ago you were able to claim the code even on Wednesday and they were available but not since its cutback time

 

[Steviedoo]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

View attachment 104804

Second week in a row for me that this happens. It’s 730 am est. what time are we supposed to be up to redeem these?

 

[robby811]

Second week in a row for me that this happens. It’s 730 am est. what time are we supposed to be up to redeem these?

ask @dionysus he claimed them with sucess

 

[thr0b]

I claimed mine around 8.30GMT.

 

[Jono777]

Usually I do them after my morning shift at work, around 1pm UK time. I was a good hour or more before that today as I have the week off so....

 

[Steviedoo]

ask @dionysus he claimed them with sucess

Well it’s not fair. I’d have to be up in the middle of the night to redeem these.

Anyway I give up.

 

[anddi32]

I had 37 Rewards.
Playing 2-4 Slots at the same time helps with that.

Yes I guess this is prefect strategy but losing with triple speed doesn't sound so great.

 

[NeverLucky]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

View attachment 104804

Maybe they are being sent out to more people recently? I've actually received them last 3 or 4 weeks after not getting them at all for like a year... no clue why that is.

 

[robby811]

Maybe they are being sent out to more people recently? I've actually received them last 3 or 4 weeks after not getting them at all for like a year... no clue why that is.

Nice now everbody knows who to flame its @NeverLucky who robbed all the Freespins ! Blame him

 

[bjtaz44]

Ouch! - this has never happened before - Been as loyal as a puppy this year also

View attachment 104804

Third week in a row for me now, don't care...usually useless anyway, just insulting to get this email now is all.

 

[Team.Videoslots]

Hi Everyone,

There have not been any changes to the voucher send outs. It is being sent to all eligible players at the same time.

Best regards,
Team Videoslots.

 

[colinsunderland]

Hi Everyone,

There have not been any changes to the voucher send outs. It is being sent to all eligible players at the same time.

Best regards,
Team Videoslots.

Must just be a coincidence that when you start cost cutting, they all run out within a few hours, whereas before that they would last days

 

[Timo0510]

@Team.Videoslots

Bug on your Interface.If i open my Rewards and the Freeroll Ticket is on top,there is no option to Close it.Needs to reload the Page.

 

[Team.Videoslots]

Hi @Timo0510,

Thank you for this information. We are aware of that problem and working in finding a solution for it.

Best regards,
Team Videoslots.

 

[Harry_BKK]

@Team.Videoslots

Bug on your Interface.If i open my Rewards and the Freeroll Ticket is on top,there is no option to Close it.Needs to reload the Page.

View attachment 104821

Click somewhere on the rewards screen, except on a reward
Press "tab" on your computer and the display moves to the bottom showing the "Close" button

 

[Timo0510]

Click somewhere on the rewards screen, except on a reward
Press "tab" on your computer and the display moves to the bottom showing the "Close" button

Thanks,but no.Sounds like Work
I prefer bring it up to the rep here ^^

 

[Harry_BKK]

Thanks,but no.Sounds like Work
I prefer bring it up to the rep here ^^

I reported it some time ago and they are working on it. It is only an interim solution until they have a fix.

 

[mariafbb]

@Team.Videoslots any reason why the PlayNGo slots changed the number of spins you can choose to play in autoplay?
Reactoonz , BOD and all of them I think used to have 500 spins . Now max you can autoplay is 100.
is this change permanent ?

 

[Harry_BKK]

@Team.Videoslots any reason why the PlayNGo slots changed the number of spins you can choose to play in autoplay?
Reactoonz , BOD and all of them I think used to have 500 spins . Now max you can autoplay is 100.
is this change permanent ?

UK regs and I think now as well Swedish regs. Play'n GO might have opted to simplify their game structure and offer now all with the same settings in every country.

 

[Team.Videoslots]

Hello Mariafbb.

We will take a look and get back to you when we have more information

Best regards,
Team Videoslots.

 

[PCJACKPOT2008]

I still can't play my freespin rewards on Thunderkick slots. When is this supposed to be fixed?

 

[Team.Videoslots]

Hello Pcjackpot2008.

We are currently working with the provider to find a solution, if you send an e-mail to [email protected] we can take a look at your account and see if there is something we can do.

Best regards,
Team Videoslots.

 

[PCJACKPOT2008]

Ok, i've sent an e-mail.

 

[Darragh777]

@Team.Videoslots Newbie question here, been playing VS for about 10 days and enjoying it (I came from Unibet, so, it's been like going from a 2D to a 3D world ;-) ): where does one sign up for the voucher codes?

 

[thr0b]

@Team.Videoslots Newbie question here, been playing VS for about 10 days and enjoying it (I came from Unibet, so, it's been like going from a 2D to a 3D world ;-) ): where does one sign up for the voucher codes?

Make sure you have promotions enabled in your settings, and if you’re blessed you will receive.

 

[lockinlove]

@Team.Videoslots Newbie question here, been playing VS for about 10 days and enjoying it (I came from Unibet, so, it's been like going from a 2D to a 3D world ;-) ): where does one sign up for the voucher codes?

You might be the one person who is quite happy with videoslots rewards since you're coming from unibet

 

[Team.Videoslots]

Hello Darragh777

Welcome to our Casino!

As Danofthewibble explained, you can go to "Privacy dashboard" and select what ways you want us to be in touch with you and, through those channels we can reach out and inform you as we have promotions or similar coming up

Best regards,
Team Videoslots.

 

[Darragh777]

Thanks guys!

You might be the one person who is quite happy with videoslots rewards since you're coming from unibet

Lol, too true. Some Plato's cave shit right here. Unibet for some reason changed Trustly so my bank was excluded. Couldn't toss them my money any more so went with VS. I intend to enjoy it as much as I can before I become jaded like the rest of youse ;-)

 

[DreamRJ]

@Team.Videoslots - Just a friendly question for ya. Why am I keep getting targeted pretty much every 2 weeks and bombarded with emails saying Keep It Fun. And responsible gaming related emails?

I reply every single time saying exactly the same thing every single time?

So why on earth do they keep doing this? Surely once a player has responded they should then be put into a Do not contact group for X number of months surely?

I am 100% totally happy with what I deposit and lose and I always keep it fun. So it is frustrating and annoying me that every 2 weeks without fail I get yet another email with the same subjects?

Please can you put an end to this practise of pestering and bombarding players. It just makes me feel very uncomfortable and frustrated. I already stated in the replies and now in this post that I am 100% happy with the level at which I deposit and play etc etc. So what more is needed to be said and done?

If they do continue it might make me feel about playing elsewhere. As they really are getting a bit annoying.

I can totally understand you have to send them as a operator to players. But As I said. Yes send them once. And once they have replied and answered the concerns they should then be put into a category of do not contact again for an X period of time.

In my case they obviously do not do that. And they keep pestering me every 2 weeks.

Thanks in advance