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I have a question about big win clashes.

I know you accumulate points for the VS big win achievements. But are the points counted from the timestamp when the spin was made or from when the spin 'ends' or from when the achievement is awarded?

Its just that some games dont end the spin and pay out the win (and thus the achievement) until the bonus round is finished.
But you could potentially set up a load of games into bonus rounds, close the bonus mid way and then reopen them all once the clash starts and then claim the achievements and basically cheat to first place.
 
Because Super Jackpot Party was one of my fav WMS slots for low rolling on, that is why. Also 300 shields is at every other casino still? So I am wondering where it has gone. Just because I used the sentence "why the hell" doesnt mean I am upset. Just wondering what has happened to them is all? :p

So that gives you the right to be damn right rude to the rep in your previous post.

Why the hell is rude and aggressive.

And sticking a smiley in the 2nd post does not make it right.

Again, as others keep telling you, The reps are not here to jump for you.

Your sense of entitlement, is unreal.
 
So that gives you the right to be damn right rude to the rep in your previous post.

Why the hell is rude and aggressive.

And sticking a smiley in the 2nd post does not make it right.

Again, as others keep telling you, The reps are not here to jump for you.

Your sense of entitlement, is unreal.

You know some people do have difficulties expressing themselves both in speech and in wiriting for good reason, it's something for you to consider. You have jumped on his posts a fair few times now and to me your post comes across as rude and aggressive also so who is in the right here - oh and what is your excuse?

Calm down, you do come across as an angry man at the best of times :)
 
You know some people do have difficulties expressing themselves both in speech and in wiriting for good reason, it's something for you to consider. You have jumped on his posts a fair few times now and to me your post comes across as rude and aggressive also so who is in the right here - oh and what is your excuse?

Calm down, you do come across as an angry man at the best of times :)

I,m one of the most laid back people you could ever meet.

I just dislike people being disrespectful to others.

He can post normally most of the time, it's just the reps he is rude to, constantly with his demands.
 
Hello 09237653.

This should be triggered once we receive a response from the game provider, but they can send the information a bit differently from each other. Regarding the clashes, I will raise this internally to confirm but I believe this has been taken into consideration.

Best regards,
Team Videoslots.
 
no wildline on DOA after 32k spins

is this bad luck or shall I put my tin foil hat on and stop playing DOA at VS ?

View attachment 104630

The chance for a >1000x win in DoA (not necessarily from a wildline) is maybe 1/20,000.
So yes, you could get 100,000 spins without one but it will pay you back soon ;)
 
@Team.Videoslots - A few questions for ya if you do not mind?

So Question 1: VPN's? I just now taken the jump and paid for a VPN. So if I login with it, and use a UK location which I am in anyway cos I am in the UK. Will my account still be ok to use? Or will it get alerts? and risk being blocked?

Question 2: This really is not a question, but more of an ISSUE. Basically some slots. MG (Microgaming Slots) - IE: Jurassic World slot. Greentube slots - IE: Fairy Queen, Gorilla, those Tales slots all have no sound. (On investigation. When I switch to firefox browser the Greentube slots then have sound. But in chrome they do not. As for the Jurassic World slot. That has no sound in any of the browsers. Also it does not have sound for Jurassic World slot at leovegas casino either for that matter!)

Also final Question 3: Any update on the Dolphin Coast - Microgaming slot being added? You still have not got back to me about that slot yet :P Also Can you please re add the slot Rabbit in the hat. Also that is microgaming. VS used to have that slot. I played it a lot. I loved it. It was similar to the Net Ent slot Eggmatic and the newer jingle clone.

Thanks in advance as always :)
 
Hello DreamRJ.

As long as you are using the VPN for the location you signed up with, there should not be any issues at all :)

Regarding your sound issues, I can confirm the same issue in Jurassic World and I have raised it with Microgaming. If the Greentube issues only occur in Google Chrome I believe it might be some setting that is acting up for you, testing myself the sound works in all the mentioned games with Chrome.

Regarding Rabbit in the Hat, that game has currently been retired as it is an old Flash game, but I will contact Microgaming and see if there is any HTML5 version available, along with Dolphin Coast.

Best regards,
Team Videoslots.
 
Yeah, have to partly agree there. 'Picky' as this may be, I'd play Jurassic World a LOT more if the game had sound. Have to have volume with every session, when those big wins do finally come, audio makes all the difference to my "buzz" :p

Oh at least I am not alone then about Jurassic World slot not having sound? Surely it is not because of a license issue? Maybe it is a sign that the studio will pull the slot soon? Like they did with LOTR and TDK and TDK Rises? I hope not. I liked Jurassic world when it first launched, it had sound then. But for the last maybe 8 months it has not had sound. So I do not play it because of that reason :( Which is a shame.
 
Oh at least I am not alone then about Jurassic World slot not having sound? Surely it is not because of a license issue? Maybe it is a sign that the studio will pull the slot soon? Like they did with LOTR and TDK and TDK Rises? I hope not. I liked Jurassic world when it first launched, it had sound then. But for the last maybe 8 months it has not had sound. So I do not play it because of that reason :( Which is a shame.
I just tried it in Demo using Firefox and it doesnt have sound for me either, very odd. I kinda doubt that they will pull the slot soon though, its relatively new.. Jurassic Park still has sound too so that would be pretty odd, likely a bug/issue?
 
Hello DreamRJ.

As long as you are using the VPN for the location you signed up with, there should not be any issues at all :)

Regarding your sound issues, I can confirm the same issue in Jurassic World and I have raised it with Microgaming. If the Greentube issues only occur in Google Chrome I believe it might be some setting that is acting up for you, testing myself the sound works in all the mentioned games with Chrome.

Regarding Rabbit in the Hat, that game has currently been retired as it is an old Flash game, but I will contact Microgaming and see if there is any HTML5 version available, along with Dolphin Coast.

Best regards,
Team Videoslots.

Ok. So as long as I use a UK location then I will be fine with a VPN? good to know.

What setting would it be then? I checked all my site settings and I even cleared cache multiple times even tried incognito mode in chrome too. And it just has no sound on some greentube slots. Some greentube slots do have sound, but some do not lol.

Ahh. So it was all because of the flash versions. That makes sense. Some casinos still have the flash version then. I can still play Rabbit in the hat at leovegas casino fine.

Have VS decided to not host any flash slots anymore? And only list slots that are HTML5 only?

Oh and 1 final question I totally forgot to ask: What has happened to Konami slots? The slots are now no longer listed for me in the UK? I used to be able to play them about 8-10 months ago without a problem?

Thanks again as always for your fast speedy replies. Always appreciate it :)
 
I just tried it in Demo using Firefox and it doesnt have sound for me either, very odd. I kinda doubt that they will pull the slot soon though, its relatively new.. Jurassic Park still has sound too so that would be pretty odd, likely a bug/issue?

Ok, so if it is such a huge site wide or server location wide issue that affects pretty much everyone? Then why on earth did Microgaming not become aware of it sooner and fix it?

It is on the other hand good that @Team.Videoslots has now alerted Microgaming about the issue. So I am now hopefully sure it will get fixed soonish. Lets hope so anyway lol :)
 
Ok, so if it is such a huge site wide or server location wide issue that affects pretty much everyone? Then why on earth did Microgaming not become aware of it sooner and fix it?

It is on the other hand good that @Team.Videoslots has now alerted Microgaming about the issue. So I am now hopefully sure it will get fixed soonish. Lets hope so anyway lol :)
Pretty much has to be MGs fault, i just tried the game on rizk/kaboo/betsson and no sound there either :D
 
Pretty much has to be MGs fault, i just tried the game on rizk/kaboo/betsson and no sound there either :D

Yeah but it is still strange how it did just stop working all of a sudden. I do recall it did sometimes work on and off the sound. Some days it worked and other days it did not work. Not is just does not work at all what so ever for many many months lol. Lets wait and see if MG finally fix it.

On a separate note: Phantom of the Opera slot? When you sometimes spin on that slot. at random the spin button totally greys out and you can no longer spin? You have to basically reload the slot every time it does it. Sometimes it does it every 10-20 spins. Sometimes it doesn't do it at all and you can have a full session on it without the bug happening. It is pretty frustrating. MG do have some buggy slots lately. It is like kids are making them lol :D
 
Regarding Jurassic World...

IIRC, the 'bug' has been around since day 1. First 2-3 spins would be silent, then the sound effects would kick in. Had a thought to try it where I thought the sound does work and I was right! - 32 Red viper has full sound effects so the plot thickens but would think again a browser issue of some sort :what:
 
Yeah but it is still strange how it did just stop working all of a sudden. I do recall it did sometimes work on and off the sound. Some days it worked and other days it did not work. Not is just does not work at all what so ever for many many months lol. Lets wait and see if MG finally fix it.

On a separate note: Phantom of the Opera slot? When you sometimes spin on that slot. at random the spin button totally greys out and you can no longer spin? You have to basically reload the slot every time it does it. Sometimes it does it every 10-20 spins. Sometimes it doesn't do it at all and you can have a full session on it without the bug happening. It is pretty frustrating. MG do have some buggy slots lately. It is like kids are making them lol :D
Maybe they moved the audio resources for some reason and forgot about it or its some issue with the Browser like @Jono777 said..
 
Maybe they moved the audio resources for some reason and forgot about it or its some issue with the Browser like @Jono777 said..

Yeah perhaps.

Regarding Jurassic World...

IIRC, the 'bug' has been around since day 1. First 2-3 spins would be silent, then the sound effects would kick in. Had a thought to try it where I thought the sound does work and I was right! - 32 Red viper has full sound effects so the plot thickens but would think again a browser issue of some sort :what:

I didn't think casinos did download versions anymore apart from RTG ones? So not sure why people would choose to download a casino client just to play a slot that will have sound? We should not have to do that IMO. Not everyone wants to download Casino Clients anymore. They are totally old school. Especially since HTML5 has now become standard and is now in the process of replacing totally all flash based games.

At that time. Those download clients will become obsolete then as they will basically mean flash games will no longer work as the date that flash gets removed from use is now fast approaching. I think it was 2020? Can not remember the exact date.
 
Hello again DreamRJ

I cannot say exactly what setting might cause this, perhaps you have some addon or adblocker that interferes? My suggestion would be to delete Chrome completely, then re-install it and see if that help. Otherwise, send an e-mail to [email protected] and we can pick it up from there.

The change from flash to HTML is something that will happen to all content available as Flash is being phased out and will not be supported, regarding when we take them down it is all about when the provider asks us to remove them. Will see if we can get it back soon.

Currently, we are not able to offer Konami slots to all regions, but we are working on a solution for that. Once we have it, we will make sure to announce it for you all :)

Best regards,
Team Videoslots.
 
Yeah perhaps.



I didn't think casinos did download versions anymore apart from RTG ones? So not sure why people would choose to download a casino client just to play a slot that will have sound? We should not have to do that IMO. Not everyone wants to download Casino Clients anymore. They are totally old school. Especially since HTML5 has now become standard and is now in the process of replacing totally all flash based games.

At that time. Those download clients will become obsolete then as they will basically mean flash games will no longer work as the date that flash gets removed from use is now fast approaching. I think it was 2020? Can not remember the exact date.

I'll do anything to only being able to play download versions of games. They are so much better. All RTG, all MG, and I even started with Nordicbets downloadable casino once. That was super.
I never will like browser games that much.
 
Agreed Dream, I just had a sudden thought that the sounds may work on download/viper and they did lol :eek:

I downloaded this software and its sat there for years, most of my play these days is indeed at Video Slots but I do have the odd session, albeit rare at 32 Red. The quality of the graphics, spins, sounds, everything for that matter on MGS slots on a download casino is FAR superior to flash and HTML5 which is why I kept it. (Plus I am so old school and stubborn too)
 
But the thing is I do not use or play at 32Red anymore. I used to for many years in the downloadable client. Reason I stopped was mainly when they got new management, Stopped weekend cashouts. Goodwill bonuses became obsolete. So thus that is why I stopped playing their. I mentioned it many times as to my reasons in previous 32red threads as well lol.

Also the fact they had 2 sets of batches in weekdays they processed withdraws in. If you requested a withdrawal a few minutes before the second batch gets paid for that day, you then had to wait until the next day. Not sure if they still do those 2 batches per day. I suspect they still do.

Those feelings will not change. Only time they will change is if they bring back weekend cashouts etc etc. But by that time. I guarantee that those downloadable MG clients will be obsolete and no longer usable. That is my opinion anyway. :) Each to their own of course :)
 
Hello again DreamRJ

I cannot say exactly what setting might cause this, perhaps you have some addon or adblocker that interferes? My suggestion would be to delete Chrome completely, then re-install it and see if that help. Otherwise, send an e-mail to [email protected] and we can pick it up from there.

The change from flash to HTML is something that will happen to all content available as Flash is being phased out and will not be supported, regarding when we take them down it is all about when the provider asks us to remove them. Will see if we can get it back soon.

Currently, we are not able to offer Konami slots to all regions, but we are working on a solution for that. Once we have it, we will make sure to announce it for you all :)

Best regards,
Team Videoslots.

Thanks again for the reply @Team.Videoslots - I will just leave it and use firefox when I want to play those no sound slots then. I wont bother sending an email as it wont help anything. I do not want to completely delete and re install my browser as all my settings, themes/bookmarks. everything. And yes I know it does not delete those. But if the issue is caused by any one of those settings then deleting and reinstalling wont fix the issue.

And yes I know that HTML5 is replacing flash, you did not need to tell me that lol. As I known for many years lol :)

As for Konami. So why was it that when they was first rolled out at VS about a year ago or maybe 16 months ago ish. That I was able to play them fine for about 6-8 months. Then all of a sudden they stopped. I know you said about regions? but what changed? did they change their licensing terms? Or is it to do with the UKGC? I thought Konami is allowed in the UK?

Thanks again for your speedy reply though :)
 
lol, I am not trying to encourage you to play there, I said earlier myself, most of my time is spent as VS, that is where 95% of my deposits go to!

I was trying to simply say that the sound works there, does not mean I am going to deposit there just because one out of a long list of games I play has volume :)

Was trying to help you identify the loss of sound issue that's all, discovered it works there, which as I said before suggests it could be a browser issue where the sound files are missing but included as part of the download?

I know they are going to be obsolete which is moot really as it was always coming and rare I venture there anyway these days. VS has all the games I need and JW having no sound is minor in comparison to all the other positives which I commit my loyalty to receiving. :)
 
lol, I am not trying to encourage you to play there, I said earlier myself, most of my time is spent as VS, that is where 95% of my deposits go to!

I was trying to simply say that the sound works there, does not mean I am going to deposit there just because one out of a long list of games I play has volume :)

Was trying to help you identify the loss of sound issue that's all, discovered it works there, which as I said before suggests it could be a browser issue where the sound files are missing but included as part of the download?

I know they are going to be obsolete which is moot really as it was always coming and rare I venture there anyway these days. VS has all the games I need and JW having no sound is minor in comparison to all the other positives which I commit my loyalty to receiving. :)

I know and appreciate it :)
 
But the thing is I do not use or play at 32Red anymore. I used to for many years in the downloadable client. Reason I stopped was mainly when they got new management, Stopped weekend cashouts. Goodwill bonuses became obsolete. So thus that is why I stopped playing their. I mentioned it many times as to my reasons in previous 32red threads as well lol.

Also the fact they had 2 sets of batches in weekdays they processed withdraws in. If you requested a withdrawal a few minutes before the second batch gets paid for that day, you then had to wait until the next day. Not sure if they still do those 2 batches per day. I suspect they still do.

Those feelings will not change. Only time they will change is if they bring back weekend cashouts etc etc. But by that time. I guarantee that those downloadable MG clients will be obsolete and no longer usable. That is my opinion anyway. :) Each to their own of course :)

Just one correction here. They never got new management, until they were bought up by the Kindred group, and even then it took a while, and some are still there.
So then you know for the next post about them :)

Sorry VS :)
 
Just one correction here. They never got new management, until they were bought up by the Kindred group, and even then it took a while, and some are still there.
So then you know for the next post about them :)

Sorry VS :)

Yeah I knew they got bought. But at the time I stopped playing their. Live chat agents said on many occasions due to new management lol. So why would multiple agents use the same lines they used at the time? Maybe it was just to fob me off? When I was a loyal customer? Who knows for sure. But 32red used to treat me so nicely. Then all of a sudden no idea what changed they just changed rules. Stopped weekend cashouts etc etc. Comps became obsolete etc etc and yeah well it is what it is........ but thanks for the info :)

And yes sorry also VS, back to on topic now :D
 
Hello again DreamRJ.

The issue we had came from the aggregator used to provide them but we are looking to have them available again soon. Regarding details on exactly why, I cannot rightly say at the moment but will try to dig out what was the cause and get back to you.

Best regards,
Team Videoslots.
 
Hello again DreamRJ.

The issue we had came from the aggregator used to provide them but we are looking to have them available again soon. Regarding details on exactly why, I cannot rightly say at the moment but will try to dig out what was the cause and get back to you.

Best regards,
Team Videoslots.

Awesome thanks again for the help and info. If I do not forget, I will try and remember to chase this up in the future :) Unless of course you want to make a note to PM me as soon as you find out?

Thanks again as always. Appreciate it, have a great Evening :)
 
Hello DreamRJ.

We will get back to you as soon as we have this answer for you, but if you send us a gentle reminder we always appreciate it :)

Best regards,
Team Videoslots.

Yeah but I might forget to lol. I am not the best at remembering things sometimes. I blame aging lol :D
 
Any ideas please @Team.Videoslots

Screenshot 2019-02-17 18.00.23.webp


Tried several times, log in/out, clear cookies etc etc
 
Any ideas please @Team.Videoslots

View attachment 104696

Tried several times, log in/out, clear cookies etc etc

That happens now and again, it usually works again about an hour later. Do not worry, IR will certainly work again soon and you can all start to drain your balance on it :D

So just wait about an hour and it should work again. I tested it, and I too am getting the same error. It is probably just a server error. They happen every now and again and as I said. They usually get sorted after about an hour. :)
 
Just tried, working now, IR owes me lol, lost at least last 15 visits to the darn thing :oops:

Yeah IR treats me not very nicely either lol. For some reason when I play it, it always makes me fast spin it. I just find it soo boring to play in general. But it has treated me nicely the last few months compared to previous last few years lol. Had some decent wins on it the last few months. I do play it about once every 2 weeks. Sometimes I might play it more in a 2 week period just depends what type of mood I am in lol :) It is still a good slot though. :)

But the amount of 2 scatter teases is crazy. It has to be the worst slot for the amount of 2 scatter teases you get on it lol. More than any other slot by far............ lol :D
 
Can someone explain the XP at VS? Its it the amount I wager or the number of trophies I win? Sorry newbie to VideoSlots :p

Yep as @Jono777 said it is based on money wagered. So every spin you do counts towards it. What ever stake it is at. I think it works out as 1 point for every £1 wagered. So my current level is

Level 54
541077.4758 / 550000 XP

So that means I have wagered £541.077 it is a hell of a lot hahahaha :D
 
Yep as @Jono777 said it is based on money wagered. So every spin you do counts towards it. What ever stake it is at. I think it works out as 1 point for every £1 wagered. So my current level is

Level 54
541077.4758 / 550000 XP

So that means I have wagered £541.077 it is a hell of a lot hahahaha :D

Well it's the same as me. You must have put in a lot of more money than I have though since you're a VIP and I'm not :)
 
Yep as @Jono777 said it is based on money wagered. So every spin you do counts towards it. What ever stake it is at. I think it works out as 1 point for every £1 wagered. So my current level is

Level 54
541077.4758 / 550000 XP

So that means I have wagered £541.077 it is a hell of a lot hahahaha :D

Thanks, I'm a level 3 newbie :P

I guess like most other casinos, the rewards (free spins) get a higher coin value as you climb? The current 10p starburst, 9p dead or alive spins are a bit annoying - but at least wager free!
 
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