Videoslots - Newly Accredited

[Team.Videoslots]

Hello @The Viking

We are sorry to hear you feel this way, should you receive spins that are not available to you, you can contact us directly and we will replace these for you.

Best regards,
Team Videoslots.

 

[Timo0510]

Some minds about Clash of spins

For me,i never watch Clash Battles.Never know what Battle is goin on,its possible for me to give it a try,claim sth etc.Today there were 22 spins in my Account.Pays massive 2€.Not really cool.But never mind.
I think the problem is,nothing to see and always need to go at the Clash Page,to find out the current status.It's not that kind of Entertainment what i expect,to watch all time for some Rewards.These Notifications bump up with " u climb up to place xx " brings nothing to me.
I would prefer the same as Battle of Slots.A Live Notification,somewhere at the Desk.Above the Reels,or an added tab like the Activity Feed on the right side.Or maybe in form of a tool Bar.Can be activated on Menu,transparent and small.Just the Important Information Place -> Time -> Place to earn Rewards.That will be more attractive and don't need much focus

 

[bebo67]

WTF???
I've been with them 2 years and a bit and passed ALL security checks, and then I get this in my e-mail?

Videoslots <[email protected]>
6:01 PM (44 minutes ago)

to me

Hello Jennifer
security check on your identification was not approved.

Your uploaded files must be in any of the following formats:

- Proof of ID need to be a valid government ID or passport.
- File type JPG, PNG, GIF or PDF
- Not larger than 3MB (three megabytes) in size
- All documents need to have all 4 corners visible

Please upload a new image or contact [email protected] in order to conclude the security check.
@Team.Videoslots. Is this your way of trying to get rid of me? I have nothing to hide, but it makes zero sense since it was already passed.

 

[Tirilej]

WTF???
I've been with them 2 years and a bit and passed ALL security checks, and then I get this in my e-mail?

Videoslots <[email protected]>
6:01 PM (44 minutes ago)

to me

Hello Jennifer
security check on your identification was not approved.

Your uploaded files must be in any of the following formats:

- Proof of ID need to be a valid government ID or passport.
- File type JPG, PNG, GIF or PDF
- Not larger than 3MB (three megabytes) in size
- All documents need to have all 4 corners visible

Please upload a new image or contact [email protected] in order to conclude the security check.
@Team.Videoslots. Is this your way of trying to get rid of me? I have nothing to hide, but it makes zero sense since it was already passed.

Couldn't it maybe be a new way of saying Happy Birthday
For me it's already that date so have a great day lady

 

[bebo67]

Couldn't it maybe be a new way of saying Happy Birthday
For me it's already that date so have a great day lady

Thank you! <3 My photo ID expires tomorrow. I hope that wont be a problem.

 

[Tirilej]

Thank you! <3 My photo ID expires tomorrow. I hope that wont be a problem.

I guess that's why they want a new one. They are up to date too then

All places want an updated ID but most doesn't see it until it's time to cash out. What they are doing here is actually good.

 

[bebo67]

I guess that's why they want a new one. They are up to date too then

All places want an updated ID but most doesn't see it until it's time to cash out. What they are doing here is actually good.

Updated facial ID? It should be a one time thing only. They arent asking for anything else. So I dont think it is good. I have to get back to work. This book is driving me crazy at the moment. Actually I am going to go put my headset on and jam out to some music and then back to work. Have a good night
Also they arent asking for updated. They say clearly that is failed, but yet it passed 2 years ago.

 

[Tirilej]

Updated facial ID? It should be a one time thing only. They arent asking for anything else. So I dont think it is good. I have to get back to work. This book is driving me crazy at the moment. Actually I am going to go put my headset on and jam out to some music and then back to work. Have a good night
Also they arent asking for updated. They say clearly that is failed, but yet it passed 2 years ago.

Well it isn't a one time only, so you better get a new one no matter if you like it or not
Then you can send it to other casinos you play at so you know you will get paid when you win.
Have fun working. I will be sleeping

 

[anddi32]

All places want an updated ID but most doesn't see it until it's time to cash out. What they are doing here is actually good.

No all places don't want / need new ID when old expires. No reasons for ask new ID again if you already have been verified. Same dude there with different expiry date in ID. One KYC should be enough in any place.

 

[bebo67]

No all places don't want / need new ID when old expires. No reasons for ask new ID again if you already have been verified. Same dude there with different expiry date in ID. One KYC should be enough in any place.

I agree. I think something is up. Especially since they said it "failed" bit no reason given, yet it passed when I gave it to them 2 years ago. I know I've been a thorn in their butt

 

[bebo67]

I talked to chat and it was indeed because my ID expires tomorrow. I won't be able to do any withdrawals until my new one shows up. Thats the only casino that has ever done that. Weird. Oh well

 

[lockinlove]

LMAO overkill or what. ID verification is to ID who you are. Just because your id expired you are already verified. Its not like you expire too. This is the sort of stuff that made me stop playing at videoslots 2 years ago. I have never had that request anywhere ever over 10 years.

 

[bebo67]

LMAO overkill or what. ID verification is to ID who you are. Just because your id expired you are already verified. Its not like you expire too. This is the sort of stuff that made me stop playing at videoslots 2 years ago. I have never had that request anywhere ever over 10 years.

Over kill is right. I was waiting for the " but you don't look anything like your picture".

 

[dionysus]

LMAO overkill or what. ID verification is to ID who you are. Just because your id expired you are already verified. Its not like you expire too. This is the sort of stuff that made me stop playing at videoslots 2 years ago. I have never had that request anywhere ever over 10 years.

their prepaid card verification still kills me - what does a scan of an untraceable, non-loadable card prove?
literally NO other casino i use asks for this

 

[bebo67]

their prepaid card verification still kills me - what does a scan of an untraceable, non-loadable card prove?
literally NO other casino i use asks for this

What do they ask for that?

 

[dionysus]

What do they ask for that?

i only use prepaids, but when you WD not only do they ask for the scans of that card but all PREVIOUS cards...you know, the kind youd throw away if you didnt win seeing as it isnt reloadable
silliness

 

[lockinlove]

their prepaid card verification still kills me - what does a scan of an untraceable, non-loadable card prove?
literally NO other casino i use asks for this

I actually ran into that problem with mychance a few weeks ago again. But after speaking to a few different people, they understood it. The thing with that is they should know better because european casinos know about paysafe cards and they do not make people provide the paysafe voucher.

 

[dionysus]

I actually ran into that problem with mychance a few weeks ago again. But after speaking to a few different people, they understood it. The thing with that is they should know better because european casinos know about paysafe cards and they do not make people provide the paysafe voucher.

true, i have actually on recollection ran into another casino who asked, but when explained it was a non-loadable, non-return-to card they too understood it wasnt a standard CC and dropped it

 

[bebo67]

i only use prepaids, but when you WD not only do they ask for the scans of that card but all PREVIOUS cards...you know, the kind youd throw away if you didnt win seeing as it isnt reloadable
silliness

Wow, no way. I wonder why? I use paysafe. I buy them online and it gets sent to my e-mail.

 

[lockinlove]

Over kill is right. I was waiting for the " but you don't look anything like your picture".

What if you were sick, what if you are very busy or what if you just dont feel like renewing your ID for whatever reason? Videoslots think suddenly you are no longer Jennifer? Suddenly you become this big great risk?

You know what is very telling. Casinos I am verified with have let me change my address when I moved and havent made me send updated ID. Why? Because life happens and we arent little hobbits and just because we move it doesnt suddenly mean we are El Chapo. I would actually be understanding if they wanted updated ID in that situation to be honest. But your ID expires and suddenly you are a great risk and we wont pay you your money!

I dont play here so whatever I guess it isnt my business but videoslots drives me nuts with this sort of crap.

 

[bebo67]

I have to snicker though. I can't do any withdrawals from them until my ID is updated. Ummm, how often have I been able to withdrawal. Now watch, tomorrow if I get a birthday bonus, I will end up winning! I never even noticed it was expired this year until last week.

 

[bebo67]

What if you were sick, what if you are very busy or what if you just dont feel like renewing your ID for whatever reason? Videoslots think suddenly you are no longer Jennifer? Suddenly you become this big great risk?

You know what is very telling. Casinos I am verified with have let me change my address when I moved and havent made me send updated ID. Why? Because life happens and we arent little hobbits and just because we move it doesnt suddenly mean we are El Chapo. I would actually be understanding if they wanted updated ID in that situation to be honest. But your ID expires and suddenly you are a great risk and we wont pay you your money!

I dont play here so whatever I guess it isnt my business but videoslots drives me nuts with this sort of crap.

I agree, it's very sad.

 

[lockinlove]

I have to snicker though. I can't do any withdrawals from them until my ID is updated. Ummm, how often have I been able to withdrawal. Now watch, tomorrow if I get a birthday bonus, I will end up winning! I never even noticed it was expired this year until last week.

It's funny how things like that do happen. Hope you do win and hope its a big one and happy birthday for tomorrow as I may not be around to say so.

It reminds me about a year ago, my bank was down so I couldnt do anything or make any deposits but I had a $25 prepaid card here and really hate depositing $25 unless its with a bonus because I dont really like betting under 50 cents. So I decided to deposit in a sketchy casino because they had 200%..and yes I may catch hell for that because we shouldnt be supporting shady casinos. However, I didnt expect to win but just get some play time. Of course, I win $1200 and im like oh wow now im not gonna get paid. Damn it, I deserve it though because I should know better

I did get paid though thankfully

 

[dionysus]

I can understand to a degree asking for renewed iD if its required by a legislative body, but as lock says, there's a myriad of reasons it may not be done post haste - rural communities for example you have to mail away and that could take 6 weeks; surely there should be a grace period

 

[dionysus]

and happy early as well, hope you get loads of goodies

 

[Steviedoo]

I have to snicker though. I can't do any withdrawals from them until my ID is updated. Ummm, how often have I been able to withdrawal. Now watch, tomorrow if I get a birthday bonus, I will end up winning! I never even noticed it was expired this year until last week.

I had the same problem...I checked here with team VS...and they let me withdraw but still had to give in my new id a few days later. Yes it’s overkill...as it’s still me. Didn’t change my id...but them are the rules if you’re playing here.

 

[Tirilej]

I would suspect all places want you to update your information if there is any changes, and have that in their rules too.
I'm not the one that think it should be needed. I just say it mostly is.

At least up here you won't get any money from your bank if the ID expired the day before, and you are not allowed to drive the day after your license have expired either.

 

[deepsky2]

their prepaid card verification still kills me - what does a scan of an untraceable, non-loadable card prove?
literally NO other casino i use asks for this

I agree and what really bugs me is there promises of a solution on this. How many times back when Dan was the rep and Team Videoslots have said in pm and on this forum that they will have a solution for this very soon. Its been over 2 maybe 3 years the first time they said they will have this fixed. Anytime I get a reply from Videoslots that they quote SOON I don't hold my breath.

 

[Lemon]

Anyone else get an issue with redeeming Free Spins tokens on Bonus Bears or Thai Paradise? I redeemed a 100 spins token this morning on TP and the game loaded and acknowledged I had a token, but the bonus interface didn't appear. In my history it says the redemption and completion time is exactly the same. On Bonus Bears a box comes up and then you can see a Free Spins logo, but when you click it nothing happens, and the game takes credit off you when you try to play. Any info or help would be appreciated

 

[Team.Videoslots]

Hi there @Lemon,

Please send us an e-mail with your username to [email protected] and we'll investigate.

Best regards,
Team Videoslots.

 

[Scott1baird]

Thanks for the Tuesday email delivered at 5.31am

 

[Borgie]

I would suspect all places want you to update your information if there is any changes, and have that in their rules too.
I'm not the one that think it should be needed. I just say it mostly is.

At least up here you won't get any money from your bank if the ID expired the day before, and you are not allowed to drive the day after your license have expired either.

I see what you are saying. Nothing has changed though? Jennifer is exactly the same as she always was except her ID expired - that should change nothing

I agree if you go to your bank your ID must be up to date as you could have 2 IDS in play otherwise if they accepted both the old and the new. Likewise it would be illegal to drive without an up to date valid licence but this isn't the same thing .

Bebo will be depositing with her normal methods shes been verified for goodness knows how long - her withdrawal methods are as per normal not one thing has changed . Its overkill in my opinion.
As you say their rules but its bonkers

 

[robby811]

Thanks for the Tuesday email delivered at 5.31amView attachment 103489 View attachment 103489

LoL hahaha really?

 

[Tirilej]

I see what you are saying. Nothing has changed though? Jennifer is exactly the same as she always was except her ID expired - that should change nothing

I agree if you go to your bank your ID must be up to date as you could have 2 IDS in play otherwise if they accepted both the old and the new. Likewise it would be illegal to drive without an up to date valid licence but this isn't the same thing .

Bebo will be depositing with her normal methods shes been verified for goodness knows how long - her withdrawal methods are as per normal not one thing has changed . Its overkill in my opinion.
As you say their rules but its bonkers

I agree, but it's better to always be updated. There are some who have been denied their cashout because they have put in the wrong phone number. Not at VS but other places are really strict, and that goes for ID too.
I have had accounts at places for over 10 years where they not have asked for anything new, but they do have the right to ask and that's nothing we can do anything about.
She shouldn't take it personal because it isn't.

 

[nikantw]

Generally speaking I can see why they need a new one once the old expires.
For example, many complains start with something like "my old ...."

 

[Gaz237]

Can't see what all the fuss is about?.

ID needs to be in date, or it's not valid.

VS have mailed Bebo to inform her that her ID is about to expire and needs updating, it's as simple as that and pretty standard for any organisations I have needed ID with.

To think VS have just singled her out is laughable. Get a grip.

 

[anddi32]

Can't see what all the fuss is about?.

ID needs to be in date, or it's not valid.

VS have mailed Bebo to inform her that her ID is about to expire and needs updating, it's as simple as that and pretty standard for any organisations I have needed ID with.

To think VS have just singled her out is laughable. Get a grip.

Casino is not any border or police authority who demand valid ID's. You need to prove your identity once and then everything should be fine. If you go to open new bank account you need also prove your identity. But they don't close your bank account when your ID expires. You have proved your identity and thats it. So you don't have to prove your identity again to keep your bank account open. So simple.

Just somebody please tell me even one good reason why casino cares about expired ID? When you have made KYC ID has been valid and casino has verified you. Why the h*ll you should verify yourself again when some ID document expires? We can't push any "transform"-button to be some other identity fortunately.

 

[robby811]

Casino is not any border or police authority who demand valid ID's. You need to prove your identity once and then everything should be fine. If you go to open new bank account you need also prove your identity. But they don't close your bank account when your ID expires. You have proved your identity and thats it. So you don't have to prove your identity again to keep your bank account open. So simple.

Just somebody please tell me even one good reason why casino cares about expired ID? When you have made KYC ID has been valid and casino has verified you. Why the h*ll you should verify yourself again when some ID document expires? We can't push any "transform"-button to be some other identity fortunately.

They can

 

[bjtaz44]

Thanks for the Tuesday email delivered at 5.31amView attachment 103489 View attachment 103489

Me too, is this because people are sharing the code on chat before we even get it do to time differences? I heard it only works if you get them in your email, but find that hard to believe when people are sharing it.

 

[Team.Videoslots]

Hi @bjtaz44,

The code only works if you have received the promotion e-mail and everyone gets the e-mail at the same time.

Best regards,
Team Videoslots.

 

[The Viking]

Anyone else get an issue with redeeming Free Spins tokens on Bonus Bears or Thai Paradise? I redeemed a 100 spins token this morning on TP and the game loaded and acknowledged I had a token, but the bonus interface didn't appear. In my history it says the redemption and completion time is exactly the same. On Bonus Bears a box comes up and then you can see a Free Spins logo, but when you click it nothing happens, and the game takes credit off you when you try to play. Any info or help would be appreciated

Same happend to me yesterday on Thai
Paradise never did send a mail but did mention it here yeasterday

 

[bjtaz44]

Hi @bjtaz44,

The code only works if you have received the promotion e-mail and everyone gets the e-mail at the same time.

Best regards,
Team Videoslots.

I'll have to set my alarm for 3am then, every 3 months when i get it.

 

[Team.Videoslots]

Hi Everyone,

Today we have 4 new exciting games for you. We got Tidal Riches from Greentube, Cash Bug from Inspired Gaming, Rainbow Riches Leprechauns Gold from Barcrest and finally Shoguns Secret Crazy Chicken from Gamomat.

Tidal Riches (Greentube)
RTP: 95.26%
Min/Max: 0.20/200.00
Lines: 20

Cash Bug (Inspired Gaming)
RTP: 97.06%
Min/Max: 0.10/100.00
Lines: N/A

Rainbow Riches Leprechauns Gold (Barcrest)
RTP: 96.00%
Min/Max: 0.10/500.00
Lines: 50

Shoguns Secret Crazy Chicken (Gamomat)
RTP: 96.05%
Min/Max: 0.10/100.00
Lines: 10

All 4 games have trophies added and will all be available for our UK players except Shoguns Secret Crazy Chicken.

Have a thrilling Tuesday and good luck in all the games.

Best regards,
Team Videoslots.

 

[Scott1baird]

Hi @bjtaz44,

The code only works if you have received the promotion e-mail and everyone gets the e-mail at the same time.

Best regards,
Team Videoslots.

I know its a freebie and you only have so many you can send out but dont you think it should maybe be country specific? At least with timezones anyway? 5.31am only time I am up at that time is when I'm still awake from the night before.

 

[Tirilej]

I don't think I've heard about them all being used up for at least a year. They changed the amount to 8000 people and since I haven't seen that.
If that is the case then it's better to try and use it as early as possible again, or maybe they should let 10 000 people have it now if it's so many players.

 

[Team.Videoslots]

Hello everyone,

Thank you for these suggestions, at the moment we are a bit limited in what we are able to do but we are working on improvements for the future, and we will make sure this reaches the intended people.

Best regards,
Team Videoslots.

 

[Scott1baird]

I don't think I've heard about them all being used up for at least a year. They changed the amount to 8000 people and since I haven't seen that.
If that is the case then it's better to try and use it as early as possible again, or maybe they should let 10 000 people have it now if it's so many players.

Is there even 8k people on in one day in the first place? Look at the races never filled if anything they are only at one quarter capacity.

 

[Tirilej]

Is there even 8k people on in one day in the first place? Look at the races never filled if anything they are only at one quarter capacity.

These free spins are given to those that haven't made a deposit for a long time also, so I guess that is the reason. A sad reason but one I think they need to have to try and get customers back, or simply remind them about their existence.

 

[pinnit2014]

These free spins are given to those that haven't made a deposit for a long time also, so I guess that is the reason. A sad reason but one I think they need to have to try and get customers back, or simply remind them about their existence.

Not really to be honest - don't think it's linked to deposits as i deposit every day and still get them.

Think it's meant to be based on bonus ratio - whatever that means. Free spins?

When i wasn't depositing i didn't even get them so lord knows how it's meant to work.

 

[robby811]

Not really to be honest - don't think it's linked to deposits as i deposit every day and still get them.

Think it's meant to be based on bonus ratio - whatever that means. Free spins?

When i wasn't depositing i didn't even get them so lord knows how it's meant to work.

Same to me get them every week for years.