Videoslots - Newly Accredited

[dionysus]

cheers, forwarded.
its not a big deal to bin them, i was just curious why theyre sent out

 

[Steviedoo]

cheers, forwarded.
its not a big deal to bin them, i was just curious why theyre sent out

Same reason they send out a battle roll ticket to people who have already qualified. Maybe I don’t know how battle roll tickets work but if I’ve wagered enough don’t I automatically get to play in the battles? YeT I always receive a ticket that I never use cuz I’m already playing the battles.

 

[dionysus]

Same reason they send out a battle roll ticket to people who have already qualified.

ya, mass mailing, I get that.
I just figured, if some things get sent to some people based on various factors and targeting, sending out out a mailer to a large group specifically not targeted would be much easier fix.

 

[deleted_user-20231116]

Another well deserved win from the amazing clash of spins, played for 3,5 hour to get 15 free spins on the lamest slot in the known universe. This entire system feels like a kick in the teeth, and more of a punishment/joke than a reward system. Videoslots is my favorite casino by far, and i have nothing but good things to say about them, except this clash of spins.

 

[robby811]

Another well deserved win from the amazing clash of spins, played for 3,5 hour to get 15 free spins on the lamest slot in the known universe. This entire system feels like a kick in the teeth, and more of a punishment/joke than a reward system. Videoslots is my favorite casino by far, and i have nothing but good things to say about them, except this clash of spins.

That is a great Win dont spend it on the Slots to fast *feels bad man*

 

[Steviedoo]

team videoslots has said they are not going back to casino races. Let’s give the clash of spins bashing a rest. We get it. Not a lot of people like it. But they stated at beginning of this week. They are not going back. And another thing, speak with your wallets if you don’t like it. Play elsewhere.

 

[dionysus]

I'm not a huge fan, but it is what it is. I dont get as much as I used to but still get more than at most.

 

[robby811]

I'm not a huge fan, but it is what it is. I dont get as much as I used to but still get more than at most.

I m a huge Dinosaur Fan i like your recently posts just say but you still cant mess with @goatwack he is still busy atm

 

[Harry_BKK]

Today's spoils from the clashes

The ticket is not from a clash!

 

[robby811]

Today's spoils from the clashes

The ticket is not from a clash!

View attachment 102519

Nice , but its impossible for lowrollers to do it the same way....

 

[Harry_BKK]

Nice , but its impossible for lowrollers to do it the same way....

I played mainly between 0.45 and 2 Eur, so not really high-rolling either.

 

[smart_croatia]

I play 9-20p so nothing for me on Clash

 

[dionysus]

(snail) mail today - 100 free spins on Holiday Season, expires Dec 31st
I thought the snail part was figurative

 

[Team.Videoslots]

Hi there @dionysus,

That did not sound fair, please send us an e-mail with your username to [email protected] and we'll have a look at why it came so late.

Best regards,
Team Videoslots.

 

[dionysus]

Hi there @dionysus,

That did not sound fair, please send us an e-mail with your username to [email protected] and we'll have a look at why it came so late.

Best regards,
Team Videoslots.

cheers, email sent

 

[dionysus]

ty for the quick reply and kind resolution.

 

[Tirilej]

Interesting problem today. I couldn't play in the battle until I had changed my deposit limit.
Wasn't the one I had good enough?

 

[Team.Videoslots]

Hi there @Tirilej and everyone else,

Due to a technical update, some of our Swedish players will, unfortunately, have to set their limits again. We apologize for the inconvenience caused.

Best regards,
Team Videoslots.

 

[Jono777]

Today's spoils from the clashes

The ticket is not from a clash!

View attachment 102519

Great to see matey but not something us humble low rollers are ever likely to experience

 

[Tirilej]

Since you don't want to talk to me through pm's, and I obviously can't receive emails from you, then you can keep those 15 free spins I won and I promise I won't bother you again.

It's a bit sad that both Videoslots and Bryan told us that they were working on a solution last summer and still nothing have happened. Well, I give up that now! I don't think it will happen.

 

[Team.Videoslots]

Hello Tirilej,

We try to reply in a timely fashion for all contacts made here and via our e-mail and I can assure you that we have never ignored a message or reply intentionally from you, or anyone else.

Regarding the GDPR question, at the moment there is nothing Iwecan update you on and we still need to follow our guidelines, which means that we cannot discuss anything regarding your account or similar here on the forum, but we will gladly answer any general question about our Casino or similar. We also require an e-mail to [email protected] if we are to investigate something that involves your account in any way, and this is something we cannot go around or avoid. That a solution has not been presented does not mean that it has been ignored or not attempted.

Best regards,
Team Videoslots.

 

[Tirilej]

Hello Tirilej,

We try to reply in a timely fashion for all contacts made here and via our e-mail and I can assure you that we have never ignored a message or reply intentionally from you, or anyone else.

Regarding the GDPR question, at the moment there is nothing Iwecan update you on and we still need to follow our guidelines, which means that we cannot discuss anything regarding your account or similar here on the forum, but we will gladly answer any general question about our Casino or similar. We also require an e-mail to [email protected] if we are to investigate something that involves your account in any way, and this is something we cannot go around or avoid. That a solution has not been presented does not mean that it has been ignored or not attempted.

Best regards,
Team Videoslots.

But you are not the only one who works there, and the fact I have to talk to several people each time and each issue drag out over a whole day is time consuming for me too.
One of you have no idea what have happened before or who have told what.

I'm simply tired of it and that was all I wanted to say. From now on I will either turn to support or ignore the issues I have.

Best Regards
Member Tirilej.

 

[Team.Videoslots]

Hello again Tirilej,

I apologize if we have mismanaged anything, our ambition is to resolve all issues as quickly as possible and find resolutions for whatever issues may occur.

Our door, or inbox I should, is always open should you change your mind and want to get in touch us.

Best regards,
Team Videoslots.

 

[Team.Videoslots]

Hi there,

We hope you all are enjoying this fabulous Friday and we'll make it a bit better by releasing 6 new titles. We got Haunted Hospital from Wazdan, Tigers Glory from Quickspin, Max Quest from Betsoft and finally Ramses Book Golden Nights, Fancy Fruits Red Hot Firepot and Crystal Ball Golden Nights which all 3 are from Gamomat.

Haunted Hospital (Wazdan)
RTP: 96.49%
Min/Max: 0.10/100.00
Lines: 27

Tigers Glory (Quickspin)
RTP: 96.51%
Min/Max: 0.20/100.00
Lines: 4096

Ramses Book Golden Nights (Gamomat)
RTP: 96.15%
Min/Max: 0.10/100.00
Lines: 10

Fancy Fruits Red Hot Firepot (Gamomat)
RTP: 96.09%
Min/Max: 0.05/100.00
Lines: 5

Crystal Ball Golden Nights (Gamomat)
RTP: 96.12%
Min/Max: 0.05/100.00
Lines: 5

Max Quest (Betsoft)
RTP: 96.00%
Min/Max: 0.05/1.00

All 6 of them have trophies with rewards added but, unfortunately, only Tigers Glory will be available for our UK players.

Have a fantastic Friday and weekend, everyone.

Best regards,
Team Videoslots.

 

[geordiecolin]

Just a question Videoslots Team. When will the "Last Played" bar be fixed please? I find it very useful.

 

[Scott1baird]

Hi there @Tirilej,

The Tuesday voucher has not been removed. There can be many different reasons for not receiving the voucher, if you send us an e-mail with your username to [email protected] we can investigate as to why you did not receive it.

Best regards,
Team Videoslots.

I didn't get an email either and I have been depositing.

 

[Team.Videoslots]

Hi @geordiecolin

Thank you for your feedback, I will reach out to our Tech Team and keep you updated via here.

@Scott1baird should you wish too send us an email also, we would be more than happy to take a look for you.

Br,
Team Videoslots.

 

[Tirilej]

Do you have any plans to fix this issue with rewards from Thunderkick's games? No point for me to send any email since it would take the whole day to solve it, but in case anyone of you are interested the issue is still there.

 

[Pauln 71]

Why do you need evidence of a card I last used months ago for an account I no longer have despite sending photos of the card I use now ,passports, driving license and utility bills ..clearly I am who I say I am and would like the ability to withdraw some winnings before I just end up playing through it all

 

[Team.Videoslots]

Hello @Tirilej

We are sorry to hear these rewards didn't work for you, should you wish to send us an email we will be happy to exchange these for you, and also investigate this problem further with you.

@Pauln 71 I have sent you a PM to investigate this further.

Br,
Team Videoslots.

 

[Tirilej]

Hello @Tirilej

We are sorry to hear these rewards didn't work for you, should you wish to send us an email we will be happy to exchange these for you, and also investigate this problem further with you.

@Pauln 71 I have sent you a PM to investigate this further.

Br,
Team Videoslots.

You are still doing an investigation about why they don't work. You have done that several time this week so I hope you let me know when it's working again.
I trust that you'll send me an email as you said you would when it works again.

 

[Scott1baird]

Why do you need evidence of a card I last used months ago for an account I no longer have despite sending photos of the card I use now ,passports, driving license and utility bills ..clearly I am who I say I am and would like the ability to withdraw some winnings before I just end up playing through it all

I had to do that when I didn't have the card anymore, usually I statement of you using that old card for a deposits showing the last 4 digits works. It worked for me and I'm sure VS will work it out with t
You

 

[Team.Videoslots]

Hello again @Tirilej

Yes this is currently under investigation, and will hopefully be solved for you soon, as I mentioned we will be happy to exchange the FS for you, if you wish.

Br,
Team Videoslots.

 

[Scott1baird]

Hi @geordiecolin

Thank you for your feedback, I will reach out to our Tech Team and keep you updated via here.

@Scott1baird should you wish too send us an email also, we would be more than happy to take a look for you.

Br,
Team Videoslots.

Where shall I send the email?

 

[Team.Videoslots]

Hello again @Scott1baird ,

If you could please send it to [email protected] and we will take a look for you.

Br,
Team Videoslots.

 

[Tirilej]

Hello again @Tirilej

Yes this is currently under investigation, and will hopefully be solved for you soon, as I mentioned we will be happy to exchange the FS for you, if you wish.

Br,
Team Videoslots.

According to someone of you the issue with Thunderkick was solved but not with my account. Since it's my account your trying to fix then just let me know when it's done please.
Until then I will continue to lose my spins but I will not send anymore emails about the same thing over and over again.

 

[Team.Videoslots]

Hi there Everyone,

Today we first have two amazing releases, Mammoth Chase from Kalamba and Cutie Cat from Gamomat.

Mammoth Chase (Kalamba)
RTP: 96.94%
Min/Max: 0.60/120.00
Lines: 4096

Cutie Cat (Gamomat)
RTP: 96.09%
Min/Max: 0.30/90.00
Lines: 30

Both of the games have trophies added but will not be available in the UK I'm afraid.

Best regards,
Team Videoslots.

 

[Team.Videoslots]

Hi again Everyone,

We have more exciting news for you all.

Today we also released Lightning Roulette LIVE from Evolution. In Lightning Roulette, players can bet on the full range of Roulette bets just as they would in our standard European Live Roulette. However, they also get additional chances to win through randomly generated Lucky Numbers and Lucky Payouts (multipliers of 50x, 100x, 200x, 300x, 400x and 500x)

Best regards,
Team Videoslots.

 

[Lincolnuk]

@Team.Videoslots Is there issues with the site as i cant log in

 

[de jevau]

must be more site issues as cant log in

 

[steveh35]

@Team.Videoslots Is there issues with the site as i cant log in

Same here i have sent a pm vs

 

[09237653]

Okay, its not only me.
Yeah I cannot log in either.

 

[SteveBr]

Seems to be working ok for me, but I'm already logged in.

 

[shadow123]

live chat is not responding

 

[Oscar Arnhem]

No problem here

 

[Team.Videoslots]

Hi Everyone,

Thank you for reporting this, we have started troubleshooting and will update you as soon as we have more information.

Best regards,
Team Videoslots.

 

[de jevau]

yeah same here cant log in n live chat gone to email

 

[Reelsoffun]

Yeah I cant log in either says contact support?

Have they banned us all? LOL

 

[steveh35]

I suppose if they have had a computer crash then that would close live chat and also any response on here for the time being.

 

[kerry888]

spoke with live help and theres some sort of issue with many players in my jurisdiction (UK) they are hoping to have this resolved very soon