- Joined
- Jun 6, 2013
- Location
- RJVille UK
DELETED POST!!!!!!!!
Last edited:
Videoslots - Newly Accredited
- Thread starter The Dude
- Start date
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- Tags
- videoslots review
DELETED POST!!!!!!!!
Read more about Videoslots in our in-depth review
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- Jun 6, 2013
- Location
- RJVille UK
Oops my bad hahaha. Oh well
Dan.Videoslots
Dormant account
- Joined
- Apr 15, 2015
- Location
- Malta
Hello everyone.
The issues we had with Aristocrat, Bet Digital, BTG, Chance Interactive, Side City, Nextgen, Nektan, Lightning Box, Gameslab and Foxium seems to be sorted now. It seems as the games are a bit slow still, but they should be running.
Should you run into any issues with this, or anything else, please send me a message and I will take a look.
Best regards,
Daniel.
The issues we had with Aristocrat, Bet Digital, BTG, Chance Interactive, Side City, Nextgen, Nektan, Lightning Box, Gameslab and Foxium seems to be sorted now. It seems as the games are a bit slow still, but they should be running.
Should you run into any issues with this, or anything else, please send me a message and I will take a look.
Best regards,
Daniel.
- Joined
- Jun 6, 2013
- Location
- RJVille UK
Dan, did you see my reply in the battle of slots thread?
- Joined
- Oct 30, 2015
- Location
- South
and here we go: I got this little message when i signed in tonite:
Your game play functionality has been inactivated. Please contact [email protected] for more information.
and then i went to chat services and they said there has been a double withdrawal issue on my account...security looking into it...which i don't even know what this means....cuz i how can i withdraw funds twice....unless i won twice....
and here is the kicker.....i get an email an hour later asking for a photo id with me next to it...and my income statement for the last 3-6 months to see where my source of funds???
....i do not have any withdrawals pending...i haven't had a large cashout since my jackpot win last month of 3k...
i am a little more than insulted as they are treating me like i am some money launderer...and yet...i do not consider that i deposit anymore than anyone else on here.......there is absolutely no reason to ask me to take a photo me holding up my id..i wish i had a huge withdrawal...then this would be justified....
dan...i'm sorry to say....but yes it's in your rules but i think its not justified...and its over kill...for what is probably an error on the part of your casino...
Your game play functionality has been inactivated. Please contact [email protected] for more information.
and then i went to chat services and they said there has been a double withdrawal issue on my account...security looking into it...which i don't even know what this means....cuz i how can i withdraw funds twice....unless i won twice....
and here is the kicker.....i get an email an hour later asking for a photo id with me next to it...and my income statement for the last 3-6 months to see where my source of funds???
....i do not have any withdrawals pending...i haven't had a large cashout since my jackpot win last month of 3k...
i am a little more than insulted as they are treating me like i am some money launderer...and yet...i do not consider that i deposit anymore than anyone else on here.......there is absolutely no reason to ask me to take a photo me holding up my id..i wish i had a huge withdrawal...then this would be justified....
dan...i'm sorry to say....but yes it's in your rules but i think its not justified...and its over kill...for what is probably an error on the part of your casino...
- Joined
- Jun 6, 2013
- Location
- RJVille UK
This doesn't sound good at all.
I too would never show them prove of my income sources either they have no right in knowing that.
As for the picture of my holding my ID. I do not personally have a problem with!
But yeah I hope I do not get this message either.
Which country are you in Steve?
- Joined
- Oct 30, 2015
- Location
- South
canada....this started with a double withdrawal issue....wtvr that means....they are so vague...and i thought i would never say that about VS but.......i am insulted and beyond....and no i will not comply. and if this means not playing at videoslots...so be it....
and if only i had a huge withdrawal to be subjected to this scrutiny...i would be over the moon.
- Joined
- Jun 6, 2013
- Location
- RJVille UK
Well hopefully Dan will be on top of this when he returns in the AM.
All I can say is this does sound that it is a huge error on VS side. Hopefully they will rectify it soon.
Keep us posted
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Deleting Favorites
Before I forget. Some already know but there has been quite a few out in chat that don't. Deleting your saved favorites.
Go to History on Google and delete everything from the past week, and when you log back into VS all your saved favorites will be gone.
Before I forget. Some already know but there has been quite a few out in chat that don't. Deleting your saved favorites.
Go to History on Google and delete everything from the past week, and when you log back into VS all your saved favorites will be gone.
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
I've no idea how a double withdrawal request could actually happen - or if it had, then when picked up the other end, I'd assume one would just be cancelled. As for the rest - with a big withdrawal pending, I'd probably stretch to the ID part - albeit overkill - just to receive my (last!) withdrawal; But providing proof of income (especially with no WD pending) is something I wouldn't do. This must be a mistake - but I hate mistakes...
lockinlove
Editing my post so I dont get in trouble
- Joined
- Jan 17, 2014
- Location
- Canada
This is usually a good casino but man they really do not know how to treat people especially loyal players.
If I were you, I would try and find a different casino, I would not give into such outrageous demands especially the request made of proof of your income.
I have stopped depositing here. I have cashed out my cashback and rake winnings and freeroll winnings because this casino is starting to wade into waters I do not like at all. I think ive deposited $20 in the past few weeks which is quite different from my usual 1k in this time period.
With that being said, you most likely wont have to give into such ridiculous requests because Dan will take care of it.
I feel sorry for the people who arent a part of this forum and have to deal with this casino.
I understand that they will keep players because they have increased prize pools and those battles but for me, someone who goes by morals. See ya.
I've no idea how a double withdrawal request could actually happen - or if it had, then when picked up the other end, I'd assume one would just be cancelled. As for the rest - with a big withdrawal pending, I'd probably stretch to the ID part - albeit overkill - just to receive my (last!) withdrawal; But providing proof of income (especially with no WD pending) is something I wouldn't do. This must be a mistake - but I hate mistakes...
It is def not a mistake. I have heard people on twitch claiming this same thing.
- Joined
- Oct 30, 2015
- Location
- South
you mean people on twitch have had double withdrawal issues(and what does this even mean???)...or these outrageous demands of id and proof of income....i deposit only at videoslots...venturing out to maybe trada, guts and rizk...but basically VS gets all my money...and begininng to think this was a mistake...
i know i did nothing wrong...so they can investigate and make demands...i have been very loyal...even when i lose deposit after deposit....
....so be it...i will go elsewhere i guess...and maybe deposit less...dan though has been very good to all of us...
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Are you able to get into your profile and look at your withdrawls? E-mail them back and ask them to send you a screenshot of what they are accusing you of. Don't you hate when crap like this happens " after hours". And this income statement request , a few of the casinos are using it now to protect their butts, if they don't they risk losing their license. It's BS and intrusive, but what exactly does that entail? Your banking info? Im following this.
- Joined
- Oct 30, 2015
- Location
- South
when i contacted the CS they said it was a double withdrawal issue...when pressed further........and i copied pasted the following to dan in a pm....and dan said i would be hearing from them in an email and i did...they asked me for all of the above and will probably ask for a dna sample soon....
"There seems to be an double withdrawal that has been rpocessed or similar that our security department is currently looking over so they have had to set a play block temporarily to your account. Once they are done you'll be informed per email to let you know when its sorted...."
so basically now that i have reread that statement....they processed a withdrawal twice??? which means i got paid twice...cuz how can i have done anything on my end to get paid twice...so basically it is their error and yet i'm being asked to give in all this stuff...so i don't get it....and wouldn't i have noticed this...on my ecopayz...
I'm seeing more and more of the selfie & proof of income combo being rolled out in recent weeks, and it's obviously become the new trend that many casinos now like to follow.
It's not up for debate, any already- verified player should not be humiliated in that manner, although one could say "fair enough" when it comes to first-time ID checks and verification.
Casinos need to cut it out, it's deeply intrusive and totally unnecessary....and just as likely to deter any long-standing player from playing there again.
I'm verified at several joints, the moment they ask me for these checks it'll probably be met with something that rhymes with "bet plucked"
It's not up for debate, any already- verified player should not be humiliated in that manner, although one could say "fair enough" when it comes to first-time ID checks and verification.
Casinos need to cut it out, it's deeply intrusive and totally unnecessary....and just as likely to deter any long-standing player from playing there again.
I'm verified at several joints, the moment they ask me for these checks it'll probably be met with something that rhymes with "bet plucked"
- Joined
- Jan 28, 2016
- Location
- uk
I was told the selfie request was a member of staff who didn't know what he was doing when I was asked for one, even though 3 different staff members asked for it. I was also told it was sent off to a different company as it wasn't actually videoslots who requested it, so bear that in mind if you are going to send it. Needless to say, I didn't.
As for the proof of source of funds, I've said it before, but ANY casino asking me for that, will get the reply, close my account. In my case it's because there isn't a chance in hell I'm showing a casino my affiliate earnings from elsewhere, alongside the fact that I wouldn't show them it anyway.
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Ok, Now it's making sense. CR processes small payments. Who ever did your withdrawl did it twice and now they have to explain the error when they get audited. If they want to make you stay as a customer, they can simply delete and make note as an error. If you want to keep your withdrawl see if a simple revenue canada will suffice, with your sin blacked out? Also 3-6 months income proof? That doesnt even make sense number wise for bookkeeping purposes. Its either the last 3 or 6 months. One or the other!
lockinlove
Editing my post so I dont get in trouble
- Joined
- Jan 17, 2014
- Location
- Canada
lol i thought you were calling people on twitch mean.
Im overworked ok? 
I didnt see that exact instance but I saw a couple people in a channel talking about something along the same line. VS asking them to stand beside id and proof of income. They said they refused and closed their accounts.
The problem for canadians is this is one of the few places that offer BTG. Or so I thought. I found many caddell casinos that offer us btg and many blueprints that we dont see anywhere else. So I switched my game play to there. The reward system is nowhere close to videoslots but it doesnt matter to me. You get absolutely nothing from the battles anyways Only thing that helped was the cashback. Meh, I just take deposit bonuses sometimes instead. But then again they lack a couple other providers and games too so we are painted into a corner sometimes.
What I do now if I want a session. I deposit on caddell and then deposit on slotsmillion. Then I can play all the providers I want. This wont be convenient to most but I am also not desperate enough to put up with stupid ridiculous requests that is absolutely none of their business.
And btw your comment about Dan, it has a rating above 9 because of him. Ive said it before, without him give them a much much lower rating. Im sure he will sort this for you considering he knows you pretty well from here.
people need to stand up to this sort of stuff and not let casinos own them. We are the ones that allow them to exist.
edit: I just read your above post and saw Dan did respond already. No what I expected. Sadly, I think you should move on. Please dont provide them this stuff. Its none of their business at all
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
But why should he have to prove anything!? Particularly where his money comes from.... If they've f'cked up and authorised two withdrawals - whether requested twice by the player (how!?) or due to a cock up their end) - either way THEY authorised it. They can't ban someone from playing due to their mistake. I'm still hoping there's more to this or words fail me... 
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
lol i thought you were calling people on twitch mean.
I didnt see that exact instance but I saw a couple people in a channel talking about something along the same line. VS asking them to stand beside id and proof of income. They said they refused and closed their accounts.
The problem for canadians is this is one of the few places that offer BTG. Or so I thought. I found many caddell casinos that offer us btg and many blueprints that we dont see anywhere else. So I switched my game play to there. The reward system is nowhere close to videoslots but it doesnt matter to me. You get absolutely nothing from the battles anyways Only thing that helped was the cashback. Meh, I just take deposit bonuses sometimes instead. But then again they lack a couple other providers and games too so we are painted into a corner sometimes.
What I do now if I want a session. I deposit on caddell and then deposit on slotsmillion. Then I can play all the providers I want. This wont be convenient to most but I am also not desperate enough to put up with stupid ridiculous requests that is absolutely none of their business.
And btw your comment about Dan, it has a rating above 9 because of him. Ive said it before, without im give them a much muh lower rating. Im sure he will sort this for you considering he knows you pretty well from here.
people need to stand up to this sort of stuff and not let casinos own them. We are the ones that allow them to exist.
Yeah. I've been slowly going back over to Golden Riviera. Game time lasts alot longer of there! I can talk to my VIP host by just picking up the phone. Everything is really relaxed. I like Dan alot, and firmly believe he makes VS,. I will still play there but am spreading my wings.
- Joined
- Oct 30, 2015
- Location
- South
lol i thought you were calling people on twitch mean.
I didnt see that exact instance but I saw a couple people in a channel talking about something along the same line. VS asking them to stand beside id and proof of income. They said they refused and closed their accounts.
The problem for canadians is this is one of the few places that offer BTG. Or so I thought. I found many caddell casinos that offer us btg and many blueprints that we dont see anywhere else. So I switched my game play to there. The reward system is nowhere close to videoslots but it doesnt matter to me. You get absolutely nothing from the battles anyways Only thing that helped was the cashback. Meh, I just take deposit bonuses sometimes instead. But then again they lack a couple other providers and games too so we are painted into a corner sometimes.
What I do now if I want a session. I deposit on caddell and then deposit on slotsmillion. Then I can play all the providers I want. This wont be convenient to most but I am also not desperate enough to put up with stupid ridiculous requests that is absolutely none of their business.
And btw your comment about Dan, it has a rating above 9 because of him. Ive said it before, without him give them a much much lower rating. Im sure he will sort this for you considering he knows you pretty well from here.
people need to stand up to this sort of stuff and not let casinos own them. We are the ones that allow them to exist.
edit: I just read your above post and saw Dan did respond already. No what I expected. Sadly, I think you should move on. Please dont provide them this stuff. Its none of their business at all
to be fair to dan...i don't think he was aware of what their demands were in the email...although...who knows....
- Joined
- Oct 30, 2015
- Location
- South
honestly...lockinlove is correct...they do not know how to treat their loyal customers....and no i will not show them proof of income...
lockinlove
Editing my post so I dont get in trouble
- Joined
- Jan 17, 2014
- Location
- Canada
But why should he have to prove anything!? Particularly where his money comes from.... If they've f'cked up and authorised two withdrawals - whether requested twice by the player (how!?) or due to a cock up their end) - either way THEY authorised it. They can't ban someone from playing due to their mistake. I'm still hoping there's more to this or words fail me...
The problem is there has been back and forth already. Between staff, the player, departments plus the rep here. So it is very obvious there has been discussions and an investigation of some sort. So these requests were not made off the cusp. They were thought out and discussed.
Videoslots may backpedal now that they are receiving heat for it but I assure this has been looked into already. They have also been guilty of ridiculous demands previous. See for reference the prepaid cards situation. They demanded players sign a hand written affidavit in order to be able to cashout. If they didnt, their money would sit in their account until they agreed to these terms.
Not good.
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
Ah, I was unaware of any previous discussion regarding this. That wasn't mentioned in the post I read, I took that at face value. I did think there must be more to it...
But as you say, I've seen others complaining about ridiculous requests too, so perhaps I jumped the gun here...
Isn't this exactly what another casino did to another player? I am sure I read it here on the forum?
And I also believe that I read that due to European regulations there is going to be enhanced KYC checks on players that includes source of income once a certain threshold is achieved? Again, I read it here on the forum though nobody knows what that threshold exactly is. If my memory serves me right, it was Mr Wild (who appears to be an employee of VS) who mentioned this.
Perhaps this is how things are going to be in the future for all casinos licensed in Europe.
As to the security department of VS, all I know is that they are strict. Very strict. They have to be I guess but once they have made up their mind, you had it.
And I also believe that I read that due to European regulations there is going to be enhanced KYC checks on players that includes source of income once a certain threshold is achieved? Again, I read it here on the forum though nobody knows what that threshold exactly is. If my memory serves me right, it was Mr Wild (who appears to be an employee of VS) who mentioned this.
Perhaps this is how things are going to be in the future for all casinos licensed in Europe.
As to the security department of VS, all I know is that they are strict. Very strict. They have to be I guess but once they have made up their mind, you had it.
- Joined
- Apr 9, 2012
- Location
- Republic Of West Yorkshire
I wouldnt recommend that at all as some casino's dont know the difference between account closure and SE, especially with this new UKGC register which is supposed to be coming in, until we know how it properly works.
I asked an accredited casino to close my account in December (not VS) they went and self excluded me for 6 months.
SE will have run out by now and I have just left the account as it is.
I contacted the UKGC about this and sent thier reply to the rep, but didnt mean a thing to them.
- Joined
- Jan 28, 2016
- Location
- uk
The couple of times I have closed accounts, I have always put something similar to this in the email
There are also accredited casinos who, when you ask for an account closing, tell you you have to self exclude, which I think is 100% wrong, but some others didn't.
- Joined
- Apr 9, 2012
- Location
- Republic Of West Yorkshire
The couple of times I have closed accounts, I have always put something similar to this in the email
There are also accredited casinos who, when you ask for an account closing, tell you you have to self exclude, which I think is 100% wrong, but some others didn't.
I did Colin.
I have just gone through my sent emails and this was the the first line in one of the emails I sent
"I want the account closing permanently NOT self excluding"
Then I get an email back saying I have been self excluded for 6 months.
When I then kicked off about it, thier reply back was that self exclusion means the same as closing.
Obviously that wound me up even more.
Thats why I then got in touch with the UKGC, I didnt name the casino but just wanted some advice.
I then forwarded the email to the Rep and got the runaround for a few weeks and then I couldnt be arsed anymore
- Joined
- May 13, 2014
- Location
- Wolverhampton
JdRocks;868203 [B said:
...and sadly I feel this is what the casinos in general want.
Hoping that players who want closure will run out of paracetamol, get pissed off and just leave it, then one day when all is calm and the sun is shining we'll go back and they can screw a few more quid out of us.
Picture it been discussed in meetings as I type......
- Joined
- Apr 9, 2012
- Location
- Republic Of West Yorkshire
...and sadly I feel this is what the casinos in general want.
Hoping that players who want closure will run out of paracetamol, get pissed off and just leave it, then one day when all is calm and the sun is shining we'll go back and they can screw a few more quid out of us.
Picture it been discussed in meetings as I type......
Thats never happened, and it never will
Anyway, thats my last word on this as its the VS thread and I'm getting wound up again ha
Dan.Videoslots
Dormant account
- Joined
- Apr 15, 2015
- Location
- Malta
Hello Everyone,
We have three game releases today Ho Ho Tower (ELK), Lucky Links (Just For The Win) and Fu Er Dai (PlayNGo).
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All of today’s games have trophies and rewards added and are all available for our UK players.
I wish you all the best of luck.
Best Regards,
Daniel.
- Joined
- Jan 28, 2016
- Location
- uk
So whats the position with near face ID and proof of income requests Dan? How come people are being asked for them and will other customers be asked?
- Joined
- Oct 30, 2015
- Location
- South
My problem got sorted earlier today but I’ve had no time to post. Dan and videoslots were absolutely stellar in handling this.
It seems they paid a small withdrawal twice. An error on their part. In a gesture of good will and because i am a loyal customer they will not make me pay it back.
As for photo Id and financial disclosure. This will sadly become the standard for most casinos cuz of the rules imposed on them. However Videoslots has a non invasive document to accomadate it’s customers. I was very comfortable with filling it out and signing it.
All in all, it was taken care of swiftly and professionally. Again dan was stellar in dealing with this.
It seems they paid a small withdrawal twice. An error on their part. In a gesture of good will and because i am a loyal customer they will not make me pay it back.
As for photo Id and financial disclosure. This will sadly become the standard for most casinos cuz of the rules imposed on them. However Videoslots has a non invasive document to accomadate it’s customers. I was very comfortable with filling it out and signing it.
All in all, it was taken care of swiftly and professionally. Again dan was stellar in dealing with this.
- Joined
- Jan 28, 2016
- Location
- uk
Glad you got it sorted
Casinos don't have to do this on every customer, only on those they decide are a high risk of 'being a criminal' customer
, as what the guidance says is Old / Expired Link
That doesn't mean the AML's can be used as an excuse for a data gathering exercise.
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
Where can I rant about this current trend - without bothering poor Dan and this thread!?
- Joined
- Oct 30, 2015
- Location
- South
Where can I rant about this current trend - without bothering poor Dan and this thread!?
Start a new thread or use search button to see if there's one already started.
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
Thanks - I had considered both options - I just wasn't sure what to search for or create - other than "Casinos increasingly taking the piss...."
- Joined
- Oct 30, 2015
- Location
- South
Seems there is still a block on my account...
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
Where can I rant about this current trend - without bothering poor Dan and this thread!? :
I will therefore reconsider and post what I'd originally written in response - however I'll be happy to move it to another thread on request, as it's not entirely a VS specific rant. As it was kind've in reply to Stevie though, I shall post it here for now:
I'm glad Dan sorted it for you - however had you not been a forum member then I have to question whether you'd have resolved it as quickly...? You certainly didn't think they were swift and professional initially..? All hail CM..
I also wonder why them mistakenly paying two withdrawals would lead to account suspension and requests for extra photo ID/financial income info..??
This is not me on a VS slaying mission - this is me purely ranting about the increasingly shocking way casinos seem to be treating their customers!
I'm sure it may 'become' the standard to request extra photo ID etc, but it currently isn't - so what are their justifications for requesting both - assuming, as has been stated, it was an error on their part..?
I am genuinely pleased you feel happy with the resolution, however (and this is nothing personal!!!) I do wonder how many people are being kept happy by swift backtracks on decisions/verification requests etc only after they've actually taken the time and effort to question the legalities or reasoning behind them?
A backtrack, quick apology; here's your money/keep your money, plus the added extra of a quick ego rub e.g. what a valued customer you are etc - now have a bonus/free spins and shush... seems to be becoming the new norm!
- Joined
- Jan 28, 2016
- Location
- uk
That is exactly what happened to me. Near face id requested, to be sent to a third party company. 3 different CS staff all confirmed this was correct, and all 3 refused to tell me which company they were passing them onto.
It was only after shouting on here about it, Dan told me it was a mistake, and should not have been asked for. My point back then was, THREE members of staff asked for something Videoslots never apparently do, so all three, randomly, asked for something that should never have been asked for. Yet here we are again, a year later, them asking for the same stuff again.
EDIT: Here it is linky to click
gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
I'm coming across as a moaning bint, but I'm honestly not at all. (usually!)
I just can't stand the thought of myself or others spending their hard earned money and then having to deal with underhandedness or 'mistakes'. Yes mistakes happen - although casinos should be automated and triple checking anything highlighted - but it's becoming increasingly apparent that their (meaning many casinos') support staff and finance departments are being trained in how to either
avert genuine issues that might cost them money or find a way to get out of paying up...
I worked in Medical Insurance for 10 years - sadly I know the lengths some companies will go to to save money...
Dan.Videoslots
Dormant account
- Joined
- Apr 15, 2015
- Location
- Malta
Hi Steviedoo,
I have sent you a PM.
Br,
Daniel.
I have sent you a PM.
Br,
Daniel.
lockinlove
Editing my post so I dont get in trouble
- Joined
- Jan 17, 2014
- Location
- Canada
We wouldnt expect any less from Dan. Again, too bad for the people not part of this forum where they have access to him.
If this procedure goes into place and becomes the norm, its the end of online gambling for me. I mean, ive almost already completely quit because the slots being pumped out are a disaster but with this it wouldnt even be a question.
I still do not agree with videoslots requiring more signed documents invasive or not. I have not seen any other reputable casino ask for any of this ever (unless clear fraud is seriously suspected). I have spoken to a few today and all 3 told me they have absolutely zero plans or intentions in place.
lockinlove
Editing my post so I dont get in trouble
- Joined
- Jan 17, 2014
- Location
- Canada
I'm coming across as a moaning bint, but I'm honestly not at all. (usually!)
I just can't stand the thought of myself or others spending their hard earned money and then having to deal with underhandedness or 'mistakes'. Yes mistakes happen - although casinos should be automated and triple checking anything highlighted - but it's becoming increasingly apparent that their (meaning many casinos') support staff and finance departments are being trained in how to either
avert genuine issues that might cost them money or find a way to get out of paying up...
I worked in Medical Insurance for 10 years - sadly I know the lengths some companies will go to to save money...
People are so scared of being attacked by some of the masses here. You dont have to start off by saying you are moaning, just post what you want. Its not a moan either.
The only thing you can do if it happens is quit online gambling or cave and give them what they want.
I dont believe it will become normal. I think its just an extreme measure casinos can use if there is serious inclinations of fraud. So until it happens, we are getting worked up over nothing. We all said yesterday we know Dan will fix the issue.
you are right though without this forum Steviedoo would have switched casinos because she wouldnt have provided them with that garbage.
- Joined
- Feb 4, 2006
- Location
- Surfing
Does it count towards the weekly race/cash back thing when you buy a bonus round in White Rabbit?
Dan.Videoslots
Dormant account
- Joined
- Apr 15, 2015
- Location
- Malta
- Joined
- Jun 19, 2009
- Location
- In my head
Very good question I would like the answer to that one myself.
Snap Dan was answering as I was typing. Dan I played this last week on my mobile and bought a bonus but it doesn't show up in wagering for that day not sure if playing it on mobile makes any difference
- Joined
- Jan 30, 2017
- Location
- Scotland
I have had it on here and I have seen it happen to others, it's like a pack of wolves descending on it's prey sometimes. People forget we all have our own opinion and if they don't agree, there is no reason to attack the person, but why not just post your own opinion without making it personal.
Simple as!
Dan.Videoslots
Dormant account
- Joined
- Apr 15, 2015
- Location
- Malta
Hi osulle,
I would need more details to be able to look at this case for you. You can send me a PM and I will check for you.
Br,
Daniel
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