Videoslots - Newly Accredited

[mimi26]

all the games are really laggy and slugish today

 

[Dan.Videoslots]

Hey Guys,

Greentube are back up and working on our site.

@mimi26 this slight lag may be due to the SNG Freeroll Battle Weekend that we are having on going at the moment but our tech team is investigating this.

Br,

Daniel

 

[bebo67]

Omg. The regular games are like walking through sand!

 

[slotmaster]

Omg. The regular games are like walking through sand!

aye +1.

On the bright side you get playtime of 3 hours instead of the usual 1.

 

[bebo67]

aye +1.

On the bright side you get playtime of 3 hours instead of the usual 1.

Lol. Right. I just sent Dan a message. i did a deposit because Im sick of the firemen, figuring it would be fixed by now. What a frustrating waste! Not all of us want to do the free roll, which isnt lagging ironically.

 

[optimiser]

I confirm...still laggy! I'm on my 3rd deposit...what a waste ! Time to go play elsewhere until it gets fixed !

 

[slotmaster]

Videoslots signed RTG last week. I believe they are currently planning launch date, will be after Novomatic is released.

Bump! Does not have to be immediate but only asking so I can save up money for a deposit, Also BTG White Rabbit release date for videoslots?

 

[Harry_BKK]

Bump! Does not have to be immediate but only asking so I can save up money for a deposit, Also BTG White Rabbit release date for videoslots?

From the BTG website: "White Rabbit is due for launch on the 25th of October 2017 and network wide from the 8th of November."

I assume VS will release it as well by 8th Nov.

 

[Dan.Videoslots]

Bump! Does not have to be immediate but only asking so I can save up money for a deposit, Also BTG White Rabbit release date for videoslots?

Hey Slotmaster,

I can confirm that White Rabbit should be released on Videoslots on the 8th of November.

Br,

Daniel

 

[Sonict]

Hey Dan. It looks like the 10 player Flamebuster weekend script has died. Can you kick the monkey for us?

 

[colinsunderland]

Hey Slotmaster,

I can confirm that White Rabbit should be released on Videoslots on the 8th of November.

Br,

Daniel

No 10 man battles currently available, did report it to live chat but got responses like 'there are not too many 10 man battles yes'. and the classic, 'just wait'. So that was helpful.

 

[Dan.Videoslots]

No 10 man battles currently available, did report it to live chat but got responses like 'there are not too many 10 man battles yes'. and the classic, 'just wait'. So that was helpful.

Hi Colinsunderland,

Thanks for informing us about the 10 man battles, we do have a slight issue with them at the moment and are working to get them fixed.

Sorry for the inconvenience and will inform you when this has been resolved.

Br,

Daniel

 

[Dan.Videoslots]

Hi Guys,

The SNG Freeroll 10 Man Battles are back up and running.

Br,

Daniel

 

[Player08]

Urgently need to pm you pls

View attachment 81681


Hello everyone,

Today we have two new releases for you, we hope that you enjoy them!

108 Multiplier Fortunes Game and Features:
Based on a classic 14th-century Chinese folk tale, this game features a lot of character symbols from the traditional Chinese imagery.
Min bet: €0.15
Max bet: €150
Paylines: 9
RTP 96.5%

Gnome Wood Game and Features:
This video slot comes with an RTP of 96.16% and has a medium volatility, and the wood itself is packed with wonderful features that really make it stand out from the rest.
Gnome Wood features a Free Spins mode which is triggered when you land 3 Free Spin Scatter symbols.
Min bet: €0.25
Max bet: €50
Paylines: 25
RTP 96.1%

All of the games today are available in the UK, and they have Trophies and Rewards added.

I wish you all good luck!

Best regards,
Daniel.

Hi Dan im not sure where/how to pm you (ive tried) i really need to speak with you. Ive sent you a friend request.
Thanks
Rachel.

 

[Dan.Videoslots]

Hi Dan im not sure where/how to pm you (ive tried) i really need to speak with you. Ive sent you a friend request.
Thanks
Rachel.

Hi Rachel,

Have sent you a PM.

Br,

Daniel

 

[Player08]

View attachment 81706

Hello everyone,

We have another two releases for you today! We hope you enjoy them as much as we do.

Leprechaun Goes to Hell gameplay & features

One of our favorite game themes, that of leprechauns, has gone naughty – and up in flames. Play´n GO takes us down, far underground to where
fire, chains, evil magic, and smoking hot attributes offering a theme you least would expect.

Min bet: €0.25
Max bet: €5.00
Paylines: 25
RTP 96.54%

Wolf Cub gameplay & features:

Wolf Cub is a Video Slot played with 5 reels over 3 rows, 20 fixed pay lines, and holds an RTP of 96.34%. With this comes both a Free Spins and a Blizzard Feature where you can re-trigger up to a total of 115 Free Spins,
as well as landing fully stacked symbols and Wilds. The sweet little cub is there to grant you endless opportunities to win.

Min bet: €0.20
Max bet: €200
Paylines: 20
RTP 96.34%

All of the games today are available in the UK, and they have Trophies and Rewards added.

Good luck and have a great day!

Best Regards,

Daniel.

Hi Dan i really need to pm you about an issue

 

[Dan.Videoslots]

Hi Dan i really need to pm you about an issue

Hi Player08,

At the top of your CM page you should have Private Message on the tab under whats new, I have sent you a PM there or on my post you will have an option to Send PM.

Br,

Daniel

 

[greylady]

Security Check

Why do I need six e-mails to advise me that my driving licence has been rejected as proof of id?

It would appear part of my id documentation, which was approved about 5 months ago has vanished at VS

 

[Dan.Videoslots]

Hello Greylady.

Six e-mails is not intended, I will investigate what happened and get in touch via private message.

Best regards,
Daniel.

 

[lotusch]

Greentube still not available for me despite an e-mail from tech support saying the issue was fixed and a PM from Daniel as well..
Anyway,I think this needs to be looked at again Daniel.
Appreciate your help as always!!

 

[Dan.Videoslots]

Hi lotusch.

I have replied to you via your private message.

Br,
Daniel.

 

[greylady]

I don't know what happened to Jungle spirit but this is what is happening when I try to play it

 

[JGslots]

The same happened to me Grey Lady, I changed from Chrome to Firefox and that sorted that for me. It didn't do it all the time, say once a month.

Rob

 

[Dan.Videoslots]

Hello everyone.

Today we have four great titles to offer, from Greentube we have Flame Dancer, and from Leander we have Fruity 7s, Wild Jane, and Codex.

More information about Flame Dancer:

Paylines:20
RTP: 95.29%
Min. bet: €0.2
Max. bet: €40

More information about Fruity 7s:

Paylines: 25
RTP: 96.22%
Min. bet: €0.25
Max. bet: €125

More information about Wild Jane:

Paylines: 20
RTP: 96.59
Min. bet: €0.2
Max. bet: €100

More information about Codex:

Paylines: 20
RTP: 95.01%
Min. bet: €0.2
Max. bet: €80

Trophies and Rewards have been added for these games. The above titles are not available to UK players.

I wish you all good luck!

Best regards,
Daniel.

 

[colinsunderland]

You might want to have a look at the chat logs for the secrets of the stones freeroll, I thought they were monitored?

user: if you plat this freeroll for a long time you are getting mentely il.. 12:43
user: i know i am anyway 12:44
user: it not in anywat healthy to play theese rigged **** f..ing things they will destry you as a person 12:45
user: once you get youre hopes up for an evtuall win the machine allways tkaes it from you by notgiving you a win 12:46
user: i am getting il playing theese 12:46
fakecop: dude go take your negativity somewhere else 12:46
user: is anybody else egree with me ? 12:46
jonquil: you are getting what? 12:46
user: mentally il 12:47
fakecop: then stop. 12:47
Alabai: free spins 12:47
jamesrix: you need to stop playing if you feel this way user 12:47
user: yes i will 12:47
jonquil: good 12:47
user: and i want to warn other for playing slots 12:47
user: it is soo soo soo soo soo dangerous 12:47

user: there is no fun in having a gambling problem 12:56

user: how can you laugh at a person with gambling addiction how men can you get 13:02

user: how can you laugh at my problems 13:03

might be a troll but if he has a problem then maybe get in touch with him?
I've deleted the user name but if you need it get in touch, although I'm sure you can find it easily enough from the chat.

 

[Dan.Videoslots]

Hello Colinsunderland.

Thank you for bringing this to me, I will see to it right now. The chats are being monitored and reviewed, but it might not always get caught instantly.

Best regards,
Daniel.

 

[Dan.Videoslots]

Hello Again,

We have another four game releases for you today! The games are Fairy Queen, Wunderfest, The King Panda and Hidden.

Hidden

Join our thrilling adventure among Egypt's pyramids and tombs, where enormous riches are still hidden and are ready to be discovered for those who have the map.

More Information:
Min bet: €0.2
Max bet: €100
Paylines: 178
RTP: 96.3%


Fairy Queen

Fairies - these special beings are synonymous with stories for children. One of their adventures brings them here to Videoslots.com,
the world’s largest online casino, thanks to The Fairy Queen, an online slot with 5 reels, 3 rows and 10 paylines produced by Greentube.

More Information:
Min bet: €0.1
Max bet: €50
Paylines: 10
RTP: 95.09%

Wunderfest

Videoslots.com invites you to a fantastic party with lots of craft beer in the cobblestone streets of this picturesque German mountain village. All around you,
happy people are enjoying a couple of pints – and some bratwurst.

More Information:
Min bet: €0.1
Max bet: €100
Paylines: 10
RTP: 95.51%


The King Panda

Unlike Elvis’ career, The King Panda is 3-reel online slot which presents itself without complications to guarantee an equally thrilling ride.

More Information:
Min bet: €0.01
Max bet: €90
Paylines: 1
RTP: 96.1%

Trophies and Rewards have been added for these games. Fairy Queen and Hidden are available for our U.K players but the other titles are not.
I wish you all good luck!

Best regards,

Daniel.

 

[greylady]

Hi Dan

Can you tell me how many days it takes to verify one document please? This is the document that was originally approved and then rejected some months later, thanks?

 

[asadzareef89]

@Dan

Why have VS stopped sending fs offers to UK players on tuesday?

Or is it just me?

 

[Dan.Videoslots]

Hi Greylady,

I have sent you a PM.

Br,

Daniel.

 

[greylady]

Hi Greylady,

I have sent you a PM.

Br,

Daniel.

Thanks Dan, prompt as always, just saw the e-mail to say I am fully verified again

 

[nikantw]

Something strange happened last Sunday. I was playing and down to my last 0.07 at BoD. I adjust the playlines to 7 to make one last spin. I press spin and I get the message “not enough balance” and the reels stop spinning at this position!



Sorry if this is a stupid question (I rarely play BoD outside battles) but does this mean I won a bonus round and the win was not credited?

 

[Tirilej]

Something strange happened last Sunday. I was playing and down to my last 0.07 at BoD. I adjust the playlines to 7 to make one last spin. I press spin and I get the message “not enough balance” and the reels stop spinning at this position!



Sorry if this is a stupid question (I rarely play BoD outside battles) but does this mean I won a bonus round and the win was not credited?

That specific bug has been on VS since day one
I have spoken to both Lucas years ago and to Dan about it but since it's only about 7 cents and not 6 or 8, then nothing have been done
I don't know i it happen with all games but to me it does when I just have 7 cents left.
So if it happen again just change to 6 lines and it will spin.

 

[sueyh]

Daniel.

Hi, Dan. Novomatic is not available for New Zealand any more?

 

[Dan.Videoslots]

Hi sueyh,

I have sent you a PM.

Br,
Daniel.

 

[Dan.Videoslots]

Hello Everyone,

I hope you are all having a fantastic Wednesday, here are today’s games.

Apollo God of The Sun

The reels have a rather unusual, exciting build with dual reel sets that spin simultaneously alongside each other. The set of reels on the left has five reels and four rows, and the one on the right has five reels with 12 twelve rows of symbols.

More information:
Min bet: €0.20
Max bet: €40
Paylines: 100
RTP 96.54%

Monster Wheels Race to Winnings

Ladies and gentlemen, it's time to rev up your engines: you're competing and you're running only to win! You’re playing Microgaming's brand new video slot, Monster Wheels Race To Winnings and chasing the promise of great wins

More information:
Min bet: €0.30
Max bet: €15
Paylines: 288 ways to win
RTP 97 %

All of the games today are available in the UK, and they have Trophies and Rewards added.
I wish you all good luck!

Best regards,

Daniel.

 

[lockinlove]

Hi Dan,

just curious as to your policy on using a vpn? I one time had mine active by accident and logged into videoslots and was instantly blocked by your security system and had to go through many hoops to get it restored.

Yet, I see a streamer that is sponsored by you using a VPN to get around Australia's block specifically to play Microgaming games. Which means, an exception has been made to his account specifically to allow this without getting instantly flagged by your security.

Does this mean we can all use VPN's to play netent etc now? I thought videoslots had a very strict policy that would never allow this.


Thanks

 

[Dan.Videoslots]

Hello Lockinlove.

We don’t stop players from using VPN, please contact the support if your account gets blocked while trying to use VPN and they will help you. If your account has been fully verified, our Support can help you whitelist your IP address to prevent problems in the future.

Best regards,
Daniel.

 

[lockinlove]

Hello Lockinlove.

We don’t stop players from using VPN, please contact the support if your account gets blocked while trying to use VPN and they will help you. If your account has been fully verified, our Support can help you whitelist your IP address to prevent problems in the future.

Best regards,
Daniel.

Thanks for letting me know

 

[Dan.Videoslots]

Hi nikantw,

I will take a look at this and see what I can find out.

Br,

Daniel

 

[Dan.Videoslots]

Hello everyone.

I just want to confirm that we have now credited all the winners and they should now have the money on their account. Congratulations again everyone and I am looking forward to the next exclusive competition that we will do with Casinomeister.


Best regards,
Daniel.

 

[danchop]

Disgusted

Since joining last november ive deposited $19570aud and never made a withdrawal,on 26/9 at 7.44pm I gathered the courage to do so...$520.i waited around 5 days and nothing in my account so opened videoslotts to find my balance back in there.
I went to support to be told the finance department would contact me,then I received an email to say what i already knew "your withdrawal has been declined please contact support".12 hours later I contacted support again, only to be told the same as the first support person....2 days later(now)I get an email that makes no sense, something about my bank refusing to accept the withdrawal and wagering,and asking me about neteller etc...english is not thier perferred speak.
This pissed me off,so i just blew my balance in the last hour out of anger.....fuck you videoslutts

 

[greylady]

Since joining last november ive deposited $19570aud and never made a withdrawal,on 26/9 at 7.44pm I gathered the courage to do so...$520.i waited around 5 days and nothing in my account so opened videoslotts to find my balance back in there.
I went to support to be told the finance department would contact me,then I received an email to say what i already knew "your withdrawal has been declined please contact support".12 hours later I contacted support again, only to be told the same as the first support person....2 days later(now)I get an email that makes no sense, something about my bank refusing to accept the withdrawal and wagering,and asking me about neteller etc...english is not thier perferred speak.
This pissed me off,so i just blew my balance in the last hour out of anger.....fuck you videoslutts

I know we can all have a moan when we are on a bad losing streak but your post is bang out of order! How can you blame Videoslots when it appears that it was YOUR bank that would not accept the withdrawal and maybe a bit of patience would have paid off, you can't blame Videoslots for YOU blowing the balance - you found your way here to be abusive, could you not have done the same prior to blowing the money and maybe Dan could have stepped in and helped you, which I am sure he would have done all to help.

The language above doesn't deserve a response!!

 

[brianmon]

40+ hours to verify a replacement debit card

In the early hours of sunday morning, while waiting for some withdrawals from some other, slower-paying casinos to hit my Neteller account. I used my debit card at Videoslots to deposit £50.
I wasn't having a great deal of luck, so when I'd finally managed to double up to £100, I decided to withdraw it.

The Withdrawal page was blocked. So realising this was the first time I'd used this particular card at Videoslots, since it was only issued last month as a direct replacement for the card I already have verified with them, I uploaded scans of it and waited. I wasn't expecting it to be done there and then. But I thought it'll probably get sorted that afternoon.

By sunday evening it still wasn't verified. So I ended up playing through the £100.

Tonight at 9pm, I received an email saying my card had now been verified. So it's taken from sunday morning to wednesday night, just to verify a replacement card - same name, same bank account, only the last 3 digits of the card had changed

 

[sueyh]

Since joining last november ive deposited $19570aud and never made a withdrawal,on 26/9 at 7.44pm I gathered the courage to do so...$520.i waited around 5 days and nothing in my account so opened videoslotts to find my balance back in there.
I went to support to be told the finance department would contact me,then I received an email to say what i already knew "your withdrawal has been declined please contact support".12 hours later I contacted support again, only to be told the same as the first support person....2 days later(now)I get an email that makes no sense, something about my bank refusing to accept the withdrawal and wagering,and asking me about neteller etc...english is not thier perferred speak.
This pissed me off,so i just blew my balance in the last hour out of anger.....fuck you videoslutts

What method did you use to withdraw? Visa?
What bank you are with? ASB?

Videoslots had a problem to send money to my ASB Visa Debit card and I stopped using neteller after Net+ card is banned in NZ, so I'm using bank wire transfer, it is not bad option. It normally hit my account between 24-48 hours after I push withdrawal button, just it stays as pending longer than other withdrawal methods but as far as I know you can flush your withdrawal.

I want to point out one thing, when Videoslots failed to send funds to my Visa debit card, it took around 2 days until I was notified what the issue was, I'm just wondering why they couldn't notify me right away when it happened and I think it's something you should look at, Dan.

 

[Dan.Videoslots]

Hi guys,

@danchop at the moment we are experiencing higher volume than usual in our Security department, which has led to a long wait to get your documents verified.

@brianmon I am sorry to hear that your verification process took that long. A small tip is to put a play block on your account while you wait for your documents/withdrawal to be verified. The easiest way to do so is to just PM me or contact the support. After your withdrawal has been accepted you can simply just contact us again and we will remove to play block from your account.

@sueyh we are putting in some new routines into place which we hope can prevent similar situations in the future and have your documents, withdrawals etc approved as fast as possible.
Don’t hesitate to contact me if you have any questions or need any help.

Once again guys am sorry for the document process and I know our security department are doing their best to get all of you verified as fast as possible.
Br,
Daniel.

 

[danchop]

I know we can all have a moan when we are on a bad losing streak but your post is bang out of order! How can you blame Videoslots when it appears that it was YOUR bank that would not accept the withdrawal and maybe a bit of patience would have paid off, you can't blame Videoslots for YOU blowing the balance - you found your way here to be abusive, could you not have done the same prior to blowing the money and maybe Dan could have stepped in and helped you, which I am sure he would have done all to help.

The language above doesn't deserve a response!!

I use visa to deposit and visa was an option for withdrawal....
I withdrew on 26/9 and it is now 5/10,thats 9 days of patience....to be given no response or reason for the reversal... until today,and here is the reason word for word,can someone interpret this for me?
"Your withdrawal has been disapproved since your bank have not accepted the withdrawal.Could you withdraw back to Skrill, neteller or ecopayz by first making a minimum deposit of $10aud."
Why get an email saying your withdrawal has been declined with no reason other than to contact customer support,who then have no idea on the reason?
Its just a big stall to get you agitated,and could be dealt with faster and easier by giving me a reason on first denial and a solution like the lady below because ive had no problem with my bank accepting from one other casino.

 

[Dan.Videoslots]

Hi danchop,

I have sent you a PM to have your username so I can investigate this.

Br,
Daniel.

 

[danchop]

What method did you use to withdraw? Visa?
What bank you are with? ASB?

Videoslots had a problem to send money to my ASB Visa Debit card and I stopped using neteller after Net+ card is banned in NZ, so I'm using bank wire transfer, it is not bad option. It normally hit my account between 24-48 hours after I push withdrawal button, just it stays as pending longer than other withdrawal methods but as far as I know you can flush your withdrawal.

I want to point out one thing, when Videoslots failed to send funds to my Visa debit card, it took around 2 days until I was notified what the issue was, I'm just wondering why they couldn't notify me right away when it happened and I think it's something you should look at, Dan.

Yes exactly the same card,so its happened before to another customer and no measures put in place to stop it recurring or a solution offered to those cardholders?
Instead 9 days of nothing and still im not made aware of that option, except from you?

 

[Anna999]

Crapmeister!

*snip*

77.28.148.137, [email protected]

See also: Rivbet.eu: crappy spammers don't make good casinos