Hi deepsky2,
We are still talking to Playtech about this and is taking a lot longer than anticipated. They want use to cover 96% of the bet. We don't think is fair and have asked then to get in contact with their mathematician and work out what the average win of the bet level in that game.
We are still waiting for an answer and i will be meeting them personally this week at ICE and it is on one of my topics to clear with them.
Br,
Daniel.
Dan, you are so right here. 96% is overall RTP, with a lot of it being tied up in the elusive bonus round Deeplay was lucky to hit it, and then retrigger, it was already bigger that 96% of the bet before it died.
AFAIK, or understand, once our spin is accepted by the game servers, it will generate a result that is sent back to our screens.
Obviously the trigger of freespins was sent and received, and VS as middle man went down due to those dastardly DDOSers.
Playtech has a lot to answer for, both to the operators that carry them and to their players.