Videoslots - Newly Accredited

[Dan.Videoslots]

Todays Release



Hi Guys,

Today we have the pleasure of releasing Joker Pro from NetEnt.

Joker Pro: This Video Slot is designed like a classic, older game – offering all symbols you could find in the golden era of Slot machines. The golden bells, lucky clovers, and horse shoes are back to grant you some extra luck, together with a magical and modern twist in the shape of rewarding features and crisp clear HD graphics.

Additional Information:

No of Paylines: 10

Min Bet: 0.10

Max Bet: €100

RTP: 96.8%

Joker Pro has had trophies and rewards added.

Br,

Daniel.

 

[spintee]

View attachment 75631

Hi Guys,

Today we have the pleasure of releasing Joker Pro from NetEnt.

Joker Pro: Joker Pro Video Slot is designed like a classic, older game – offering all symbols you could find in the golden era of Slot machines. The golden bells, lucky clovers, and horse shoes are back to grant you some extra luck, together with a magical and modern twist in the shape of rewarding features and crisp clear HD graphics.

Additional Information:

No of Paylines: 10

Min Bet: 0.10

Max Bet: €100

RTP: 96.8%

Joker Pro has had trophies and rewards added.

Br,

Daniel.

I did check it out but talk about nicking symbels from twin spin

 

[Chipkin9]

I did check it out but talk about nicking symbels from twin spin

Considering Joker Pro is NetEnt, I think they can nick all the symbols they want

 

[geordiecolin]

View attachment 75631

Hi Guys,

Today we have the pleasure of releasing Joker Pro from NetEnt.

Joker Pro: This Video Slot is designed like a classic, older game – offering all symbols you could find in the golden era of Slot machines. The golden bells, lucky clovers, and horse shoes are back to grant you some extra luck, together with a magical and modern twist in the shape of rewarding features and crisp clear HD graphics.

Additional Information:

No of Paylines: 10

Min Bet: 0.10

Max Bet: €100

RTP: 96.8%

Joker Pro has had trophies and rewards added.

Br,

Daniel.

I am sure that I first played this game a long time ago but I can't recall where?

 

[Jd666]

I am sure that I first played this game a long time ago but I can't recall where?

Betsson Group?

Thought that Wild West one might have been on general release as well

 

[geordiecolin]

Betsson Group?

Thought that Wild West one might have been on general release as well

It could have been. It is defo not a new slot. It may have been an exclusive to a Betsson?

 

[viles]

Thunder Bird:

Additional Information:

No of Paylines:20

Min Bet: 0.20

Max Bet: €40

RTP: 96%

This game has an interesting thing in it's paytable, the bonus game pays far less for wins than the base game. Here

You do not have permission to view link Log in or register now.

is the paytable for base game. And

You do not have permission to view link Log in or register now.

this is the paytable for the bonus game. Yeah it has sticky wilds and all but I cant remember seeing anything like this with a slot I have played before.

 

[Harry_BKK]

It could have been. It is defo not a new slot. It may have been an exclusive to a Betsson?

From Netent:

Joker Pro™, Netent’s next game creation, initially produced exclusively for the Betsson group and due for general release on 9th February 2017......

 

[Harry_BKK]

This game has an interesting thing in it's paytable, the bonus game pays far less for wins than the base game. Here

You do not have permission to view link Log in or register now.

is the paytable for base game. And

You do not have permission to view link Log in or register now.

this is the paytable for the bonus game. Yeah it has sticky wilds and all but I cant remember seeing anything like this with a slot I have played before.

First slot that you don't want to have the bonus round ...

 

[nikantw]

Race T&C

"If you activate or have an activated bonus, no spins can be earned until completion or failure of the bonus or promotion.
Progressive videoslots or progressive slots games are not included in this promotion."

Didn't know that. Is it new?

 

[Harry_BKK]

Race T&C

"If you activate or have an activated bonus, no spins can be earned until completion or failure of the bonus or promotion.
Progressive videoslots or progressive slots games are not included in this promotion."

Didn't know that. Is it new?

No, always been there. The good thing is if you open a restricted game at VS it will give you first a warning message, so you can close it before it actually opens.

 

[nikantw]

"To take part in this promotion you must be a resident of one of the following countries: Sweden, Norway, Finland, United Kingdom, Australia, Canada"

Well, good thing the games and the structure and the secrets about this are not my cup of tea

 

[Harry_BKK]

View attachment 75646

"To take part in this promotion you must be a resident of one of the following countries: Sweden, Norway, Finland, United Kingdom, Australia, Canada"

Well, good thing the games and the structure and the secrets about this are not my cup of tea

Doesn't appear at my end yet, but reading that is very disappointing. Until now VS was one of the very few not excluding 98% of world from their promos which others are doing regularly. Yet again the selected few countries, always the same. What makes their custom more valuable than mine??? Explain Videoslots please!!

Stuff it, i am officially on protest and will deposit somewhere else today.

EDIT: Protest hour over! Off to deposit now

 

[Dan.Videoslots]

Doesn't appear at my end yet, but reading that is very disappointing. Until now VS was one of the very few not excluding 98% of world from their promos which others are doing regularly. Yet again the selected few countries, always the same. What makes their custom more valuable than mine??? Explain Videoslots please!!

Stuff it, i am officially on protest and will deposit somewhere else today.

Hey Harry,

Thanks for the feed back and we will look into trying to involve other countries in future campaigns.

As for this campaign we have had to exclude countries due to compliance reasons.

I have spoken to the Head of our Marketing Team and we will change this to everyone that resides in Europe, and can play on our site, will also be eligible to play.

Br,

Daniel

 

[Harry_BKK]

Hey Harry,

Thanks for the feed back and we will look into trying to involve other countries in future campaigns.

As for this campaign we have had to exclude countries due to compliance reasons.

I have spoken to the Head of our Marketing Team and we will change this to everyone that resides in Europe, and can play on our site, will also be eligible to play.

Br,

Daniel

Thank you very much Dan for your prompt and honest response as well as extending the promo to more countries, i really appreciate it.

By including all of Europe you have now about 15% of the world allowed to take part. Much better than 2%

I understand compliance reasons but the way is see it 1$ from Thailand = 1$ from Sweden or Australia. In essence a promotion is financed by the available marketing budget which comes from all deposits. Making then the promos available only to a selected few is just unfair to those who deposit just as regular but never have the opportunity to take part in the promos.

 

[ultra100]

I have spoken to the Head of our Marketing Team and we will change this to everyone that resides in Europe, and can play on our site, will also be eligible to play.

Daniel

Thank you Dan, it's really been appreciated for us from the rest of the World

Is this confirmed, yet? It's still in the terms: "To take part in this promotion you must be a resident of one of the following countries: Sweden, Norway, Finland, United Kingdom, Australia, Canada."

 

[Oscar Arnhem]

Hey Harry,

Thanks for the feed back and we will look into trying to involve other countries in future campaigns.

As for this campaign we have had to exclude countries due to compliance reasons.

I have spoken to the Head of our Marketing Team and we will change this to everyone that resides in Europe, and can play on our site, will also be eligible to play.

Br,

Daniel

Hi Dan, i cant find the promo on the site(News & Updates)

Living in the Netherlands ,so maybe you can tell me where i can find it?

 

[Dan.Videoslots]

Hi ultra100,

It should now be updated.

@Oscar Arnhem you can read about the promotion here:

You do not have permission to view link Log in or register now.

Br,

Daniel

 

[ultra100]

Updated now
Thanks Dan!

Hi ultra100,

It should now be updated.

@Oscar Arnhem you can read about the promotion here:

You do not have permission to view link Log in or register now.

Br,

Daniel

 

[Jasminebed]

Can you participate in both categories?

Not that I expect to win, as it's highest net winnings and while I'm not always a low-roller, I don't bet big enough and long enough to take top spot in these kind of contests.

Two nights is not nearly long enough in either of these amazing cities. Haven't been to Venice yet, but my six nights in Amsterdam last summer was not enough!

Thanks for another contest.

 

[Dan.Videoslots]

Can you participate in both categories?

Not that I expect to win, as it's highest net winnings and while I'm not always a low-roller, I don't bet big enough and long enough to take top spot in these kind of contests.

Two nights is not nearly long enough in either of these amazing cities. Haven't been to Venice yet, but my six nights in Amsterdam last summer was not enough!

Thanks for another contest.

'

Hi Jasminebed,

That should not be any problems to join both sides of the competition.



Br,

Daniel

 

[Adriana B]

My Dad's family is 30 minutes from Venice and my husband's family comes from Amsterdam. Can't say I really liked Venice. Amsterdam was definitely unique. I think I should win both. No?

 

[colinsunderland]

Are you ever going to remove that bloody sms verification, that you keep telling me I wont get asked for, but do every single time I go to deposit using my card? Its so annoying and has cost you countless deposits from me, as if I'm out I don't have that phone with me.

 

[sueyh]

I didn't bother to read about the promotion, since I cannot part of it.

I agree with Harry, it's not fair, I spend most of my gambling budget at VS, and I can't even part of the big promotion.

And Dan is talking about making all Europe resident part of it, how about the rest of the world?

 

[slotmaster]

Nice to see Canada is allowed to be part of something for once.

 

[Ork]

New Limit didn't update VS

Had a strange issue tonight, I updated my limit last week on VS and when i tried to go above my original limit today it denied me.
After a chat on live it appears they can see I updated but they say they can also see the update reversed.
VS being the best bunch out there offered me freespins because they are good like that but I felt it was unnecessary so have not accepted them.
Obviously it makes no sense for a casino to not accept a deposit if it is within agreed limits so either ive messed up somehow or something else is going on?

Has anyone else had an issue with deposit limits on VS?

 

[Dan.Videoslots]

I didn't bother to read about the promotion, since I cannot part of it.

I agree with Harry, it's not fair, I spend most of my gambling budget at VS, and I can't even part of the big promotion.

And Dan is talking about making all Europe resident part of it, how about the rest of the world?

Hi sueyh,

We had a talk this morning within the team and its now edited that everyone that can play a slot that is included in the promotion can enter the campaign we are running.

Br,

Daniel

 

[Dan.Videoslots]

Had a strange issue tonight, I updated my limit last week on VS and when i tried to go above my original limit today it denied me.
After a chat on live it appears they can see I updated but they say they can also see the update reversed.
VS being the best bunch out there offered me freespins because they are good like that but I felt it was unnecessary so have not accepted them.
Obviously it makes no sense for a casino to not accept a deposit if it is within agreed limits so either ive messed up somehow or something else is going on?

Has anyone else had an issue with deposit limits on VS?

Hi Ork,

Thank you for informing us, I have contacted you via PM to get your username so we can look further into this case.

Br,

Daniel

 

[Harry_BKK]

Hi sueyh,

We had a talk this morning within the team and its now edited that everyone that can play a slot that is included in the promotion can enter the campaign we have.

Br,

Daniel

Thanks Dan for adapting your promo.

However, players outside Europe should keep this clause in their minds:

"The winner must be eligible to travel to the given destination and is responsible for their own and their guest’s travel insurance, any entry visa required and any additional flights needed to enter Europe."

I saw though you offer a cash alternative which is a great option!

Overall, very good adjustment to your promo T&C's.

 

[nikantw]

their own and their guest’s travel insurance

What is travel insurance?

 

[Harry_BKK]

What is travel insurance?

Travel insurance is mostly time limited and for various things, e.g. if you get sick while on your trip you get the treatment or repatriation paid. More things are covered but that depends on the policy you buy.

It is usually included with most credit cards, especially Gold&Platinum cards when you pay for your trip using the respective card. Alternatively, you can buy it online for a few bucks.

 

[lowdwnsteve]

I haven't been able to deposit the last 2 days. That (stupid) SMS text messaging thing isn't sending out verification to my phone.. anyone else?

 

[Steviedoo]

Are you ever going to remove that bloody sms verification, that you keep telling me I wont get asked for, but do every single time I go to deposit using my card? Its so annoying and has cost you countless deposits from me, as if I'm out I don't have that phone with me.

Waiting for the SMS that never came last night....very strange as it's always instant. But definitely annoying. Hoping that when i try again to deposit it won't blacklist my card seeing that I didn't enter a verification code that never came.

 

[lockinlove]

I haven't been able to deposit the last 2 days. That (stupid) SMS text messaging thing isn't sending out verification to my phone.. anyone else?

Waiting for the SMS that never came last night....very strange as it's always instant. But definitely annoying. Hoping that when i try again to deposit it won't blacklist my card seeing that I didn't enter a verification code that never came.

Go to support they will call you with one

 

[Dan.Videoslots]

Hello everyone.

I will take a look at the SMS system, we have no current reports of it being not functional.

If you ever experience any issue with it, you can contact our 24/7 Support and they will call you and give you a code to use.

Best regards,
Daniel.

 

[lowdwnsteve]

Go to support they will call you with one

I'm scared of support-- they might tell me to clear my cache and cookies again.. ..lol.

 

[lockinlove]

I'm scared of support-- they might tell me to clear my cache and cookies again.. ..lol.

Sir can you please try to clear the cookies and cache on your phone

 

[kanajorma]

Opened account 2012 i think it was something to do with emucasino.
made first deposit via skrill five years ago. After that made tens of deposits by another methods.
Closed account 2015 since cant get withdraw out because i closed skrill account and didnt get
screenshot or anything from skrill support. I forget this when VS send me promotions, reopened account
without problem. Now when try to withdraw i get request for sending shot from skrill.
I have no skrill or that email, any passwords etc for over 4-5years. and cant get anything via phone or email.
So no cant do eh?
Cant find any details from deposit. I have different email on skrill or two emails if i remember right.

So,f i have creditcard and i deposit with it. Then i change it to another credit card.
All my details have gone after ten years and old card is destroyed.
Then i win 100000€ and cant get withdraw out since no one have anymore my old card

 

[colinsunderland]

Hello everyone.

I will take a look at the SMS system, we have no current reports of it being not functional.

If you ever experience any issue with it, you can contact our 24/7 Support and they will call you and give you a code to use.

Best regards,
Daniel.

You've told me on more than one occasion you have fixed it and I won't get asked to go through sms every time I deposit, so why am I?

 

[interlog]

Opened account 2012 i think it was something to do with emucasino.
made first deposit via skrill five years ago. After that made tens of deposits by another methods.
Closed account 2015 since cant get withdraw out because i closed skrill account and didnt get
screenshot or anything from skrill support. I forget this when VS send me promotions, reopened account
without problem. Now when try to withdraw i get request for sending shot from skrill.
I have no skrill or that email, any passwords etc for over 4-5years. and cant get anything via phone or email.
So no cant do eh?
Cant find any details from deposit. I have different email on skrill or two emails if i remember right.

So,f i have creditcard and i deposit with it. Then i change it to another credit card.
All my details have gone after ten years and old card is destroyed.
Then i win 100000€ and cant get withdraw out since no one have anymore my old card

It is a little confusing what you are describing.

Maybe best if you contact Dan the rep via private message as he may be able to assist. 100,000 is a lot of money so I suspect a lot of security checks will have to be made before the money is released.

 

[kanajorma]

It is a little confusing what you are describing.

Maybe best if you contact Dan the rep via private message as he may be able to assist. 100,000 is a lot of money so I suspect a lot of security checks will have to be made before the money is released.

I win only few hundred, that was fictional case, "what happens when there is no way to proof old deleted deposit method"
So i dont have any way to proof my 5 years ago closed skrill deposit. I have tried it allready without success.
This was first place witch demands that account proof, no matter that i have used 4 different deposit methods after that.
Wondering why they dont request proofs from other methods except Trustly.

@Dan.Videoslots is there anything to do, or i just lose winnings and not getting deposits back no matter i have proof that?

e: i closed account yesterday until this case solved or not solved.

 

[nikantw]

Sir can you please try to clear the cookies and cache on your phone

And then close your phone and open it again

 

[lockinlove]

I win only few hundred, that was fictional case, "what happens when there is no way to proof old deleted deposit method"
So i dont have any way to proof my 5 years ago closed skrill deposit. I have tried it allready without success.
This was first place witch demands that account proof, no matter that i have used 4 different deposit methods after that.
Wondering why they dont request proofs from other methods except Trustly.

@Dan.Videoslots is there anything to do, or i just lose winnings and not getting deposits back no matter i have proof that?

e: i closed account yesterday until this case solved or not solved.

We are seeing more and more cases like this and i have to agree, its beyond annoying.

I am curious why videoslots do this stuff. It surely has nothing to do with demands from your license holder as no other casinos online make people go through such a weird verification process.

Right now, I have to verify 4 prepaid cards which means scan and send them in and write another bloody affadavit because I lost one. Every time I make a new deposit, I become unverfied and unable to withdraw. Which then takes another 24 hours and sometimes longer if its the weekend to get re-verified.

Dan, can you make it clear why you guys do this? Ive spoken to the gaming commission and asked someone who is familar with your license holder and they said it is not a requirement to verify each and every prepaid non reloadable gift card.

Thankfully you guys have paysafe now (or maybe always did) that doesnt require such outrageous verifications. But having to write another hand written affadavit is pretty ridiculous

 

[Steviedoo]

We are seeing more and more cases like this and i have to agree, its beyond annoying.

I am curious why videoslots do this stuff. It surely has nothing to do with demands from your license holder as no other casinos online make people go through such a weird verification process.

Right now, I have to verify 4 prepaid cards which means scan and send them in and write another bloody affadavit because I lost one. Every time I make a new deposit, I become unverfied and unable to withdraw. Which then takes another 24 hours and sometimes longer if its the weekend to get re-verified.

Dan, can you make it clear why you guys do this? Ive spoken to the gaming commission and asked someone who is familar with your license holder and they said it is not a requirement to verify each and every prepaid non reloadable gift card.

Thankfully you guys have paysafe now (or maybe always did) that doesnt require such outrageous verifications. But having to write another hand written affadavit is pretty ridiculous

I have same issues.
However last two deposits, I contacted chat services and they verified while I was on with them. Which was an hour or so after my deposit...I had a withdrawal.

 

[nikantw]

I am curious why videoslots do this stuff...
Right now, I have to verify 4 prepaid cards...... they said it is not a requirement to verify each and every prepaid non reloadable gift card.....

Thankfully you guys have paysafe now (or maybe always did) that doesnt require such outrageous verifications.

Carefull with paysafe. It may not let you use it. Nothing to do with VS, but I asked CS if I can use paysafe for just one and only time (my 1st and last) and they said yes without any withdrawal problems.
What they and I didn't know is that paysafe didn't let me (or anyone else from my country). Check with paysafe site 1st.

And if I were you I would take a foto of the paysafe voucher, just to be safe.
I get why they do all these checks on cards, it is those frikin fraudsters and multi-acc makers.
But any verification should be made before the deposit, not "take the money now, ask questions later".

 

[lockinlove]

Carefull with paysafe. It may not let you use it. Nothing to do with VS, but I asked CS if I can use paysafe for just one and only time (my 1st and last) and they said yes without any withdrawal problems.
What they and I didn't know is that paysafe didn't let me (or anyone else from my country). Check with paysafe site 1st.

And if I were you I would take a foto of the paysafe voucher, just to be safe.
I get why they do all these checks on cards, it is those frikin fraudsters and multi-acc makers.
But any verification should be made before the deposit, not "take the money now, ask questions later".

Yea its fine ive used it alot here.

The thing is though, it doesnt protect or make a difference against multi accounters or anything. There is no name, security number, signature or anything on the gift cards.

Im just happy I never have to use them again.

I have same issues.
However last two deposits, I contacted chat services and they verified while I was on with them. Which was an hour or so after my deposit...I had a withdrawal.

I must have caught them on a bad day because they couldnt verify me while I waited even though I asked. It took about 30 hours I think. I will say it doesnt usually take that long though I find it to be about 8-12 hours on the norm

 

[Dan.Videoslots]

I win only few hundred, that was fictional case, "what happens when there is no way to proof old deleted deposit method"
So i dont have any way to proof my 5 years ago closed skrill deposit. I have tried it allready without success.
This was first place witch demands that account proof, no matter that i have used 4 different deposit methods after that.
Wondering why they dont request proofs from other methods except Trustly.

@Dan.Videoslots is there anything to do, or i just lose winnings and not getting deposits back no matter i have proof that?

e: i closed account yesterday until this case solved or not solved.

Hi kanajorma,

I have contacted you via PM so I can get your username.

Br,

Daniel

 

[spintee]

I also agree that this verification stuff is beyond stupid, I know alot of sites go over board but VS is up there with the most over secure. I admit I have used a few different debit cads and ewallet and they have done it over live chat or even the less known sites have sent reply's whiten hours that tings are all good,

But site's have to relies all theses chuck away pre cards are one time use only and most will not keep, and whats with all the SMS every time you want to make a new (other amount) payment, Yet if you want to depo an old amount you do not have to put in NO code or cv card number

I do wonder why sites take thousands of you than as soon as you want to take out a little than your an underground criminal , Albeit It was perfectly ok to take the cash.

I know VS have most things sorted on there site but the payment this would have put a lot of deposits off as it has me on many of occasions.

We are seeing more and more cases like this and i have to agree, its beyond annoying.

I am curious why videoslots do this stuff. It surely has nothing to do with demands from your license holder as no other casinos online make people go through such a weird verification process.

Right now, I have to verify 4 prepaid cards which means scan and send them in and write another bloody affadavit because I lost one. Every time I make a new deposit, I become unverfied and unable to withdraw. Which then takes another 24 hours and sometimes longer if its the weekend to get re-verified.

Dan, can you make it clear why you guys do this? Ive spoken to the gaming commission and asked someone who is familar with your license holder and they said it is not a requirement to verify each and every prepaid non reloadable gift card.

Thankfully you guys have paysafe now (or maybe always did) that doesnt require such outrageous verifications. But having to write another hand written affadavit is pretty ridiculous

 

[Dan.Videoslots]

Hey everyone.

Regarding the SMS verification, with every fix we have done we hope that the issues are sorted, but this is not always the case. When we receive new reports about issues, we try to fix them.

I will take some time this week to try and get more information about the prepaid card issues you are experiencing, and what possible solutions we can offer. Today being a Sunday, most of my colleagues are out of the office, making it hard to investigate this properly.

The choice to verify your account is there immediately after deposit, and we recommend everyone to do it.

I am grateful for all the feedback and comment I have received here, and I will bring this forward to see how we can make things easier for everyone in the future.

Best regards,
Daniel.

 

[Steviedoo]

Hey everyone.

Regarding the SMS verification, with every fix we have done we hope that the issues are sorted, but this is not always the case. When we receive new reports about issues, we try to fix them.

I will take some time this week to try and get more information about the prepaid card issues you are experiencing, and what possible solutions we can offer. Today being a Sunday, most of my colleagues are out of the office, making it hard to investigate this properly.

The choice to verify your account is there immediately after deposit, and we recommend everyone to do it.

I am grateful for all the feedback and comment I have received here, and I will bring this forward to see how we can make things easier for everyone in the future.

Best regards,
Daniel.

I'm waiting for a SMS to make a deposit...this process drives me nuts...it was working wonderfully till the other day...
My SMS notifications are on