Videoslots - Newly Accredited

[lockinlove]

its not working Dan.

 

[Jd666]

Just got booted from Energoonz battle, just getting a white screen

EDIT.... Back now

EDIT... And gone again oh dear

 

[Dan.Videoslots]

Can I ask, and I understand if its sensitive info or something, but if the games are running from microgaming servers, or netent, or whoever, then why would your servers (old or new) affect the gameplay? I get why the main site was laggy or offline completely, but the games were running really bad, if they aren't running from your server how can they be affected?
Like, I was playing a freeroll before the site crashed, got freespins. Obviously the game pulls data from account management and other areas from your servers before and after a spin, but once the game actually starts and its just data from the game provider, why does it still run slow?

Hi colinsunderland,

I think that is a great question and this is how it works when you place a bet on a casino.

First, you place your bet that makes the casino's server to send a request to the game provider server that is hosting the game and also giving the result. The game provides server will then send the result back to us, and that is when you see how much you won. If there would be any DNS issues or latency in the calls, it will make the games lag.

I can't go into details because I am not the technical person so but I hope it helped a bit.


Br,

Daniel

 

[colinsunderland]

Hi colinsunderland,

I think that is a great question and this is how it works when you place a bet on a casino.

First, you place your bet that makes the casino's server to send a request to the game provider server that is hosting the game and also giving the result. The game provides server will then send the result back to us, and that is when you see how much you won. If there would be any DNS issues or latency in the calls, it will make the games lag.

I can't go into details because I am not the technical person so but I hope it helped a bit.


Br,

Daniel

Yes I thought that was the case, but surely the bit in the middle, ie the actual gameplay shouldn't be affected.

So all the data is sent/received during 10 free spins bonus round, nothing would being sent to your server, so surely the spins should run fine, but they stutter like made, get time outs etc.

Still getting tons of errors here

 

[Dan.Videoslots]

Hi all,

We are taking down the site for maintenance. We expect the maintenance to be over around 19:00 CET, but we will inform you as soon as the site is back up again.

I will come back with more information as soon as everything is up again.

Br,

Daniel

 

[helenakp]

They are again under maintenance hope it will be resolved today

 

[Jd666]

Shame as im sure its my last day of the battles today.
But as long as it can get sorted once and for all then thats the main thing

 

[Jasminebed]

Big bummer, especially on a Friday. Don't forget to turn all our win switches on when you come back online!

That's about 7 hours from now if I've got my time zones correct?

 

[Alfran]

Big bummer, especially on a Friday. Don't forget to turn all our win switches on when you come back online!

That's about 7 hours from now if I've got my time zones correct?

Yea.. about 7 hours. What will I do with my life till then?!

 

[lockinlove]

7 hours!

What will I do without my daily dose of bonanza?

No but really that sucks big time. Especially on a damn friday.

extend all battles by a day imo

 

[Jasminebed]

7 hours!

What will I do without my daily dose of bonanza?

No but really that sucks big time. Especially on a damn friday.

extend all battles by a day imo

I think that would be fair for all the people that qualify. This is not the only interuption in past couple of weeks.

If the system logistics prevent it, give your CSRs codes to give to players that complain that give an extra day of free battles.

 

[spintee]

Like I said its very rare we get trouble playing here, Unlike most sites its error on a daily basis,

Also who else sends out gifts? Just had parcel man come and look what arrived Hopefully there system have not gone haywire and sending load of things out to players

Thank you VideoSlots and much appreciated

 

[interlog]

Yep, postman came for me too.

Nice one Videoslots

 

[Jd666]

Like I said its very rare we get trouble playing here, Unlike most sites its error on a daily basis,

Also who else sends out gifts? Just had parcel man come and look what arrived Hopefully there system have not gone haywire and sending load of things out to players

Thank you VideoSlots and much appreciated

View attachment 74727

Tut tut.
I thought I was special lol.
Wondered what it was when courier hands me big box over.
Cheers VS

 

[Steviedoo]

19 00 cet is 1 pm est no?

 

[Harry_BKK]

19 00 cet is 1 pm est no?

Yes it is Stevie...

2am the following day for me in Malaysia.

Dreadful time to have to do maintenance as everyone was waiting to waste their cashback...i got a whopping 8.39$ this week

 

[b3b44]

looks like we have to wait ...i got 138 in cashback but didn't play as much as i would like to because last week was lagging also

 

[Dan.Videoslots]

Hey everyone.

We are still working on getting the site back up, the current estimation is that it will be available at 00:00 CET tonight.

I will let you know more as soon as I have an update for you.

Best regards,
Daniel.

 

[Slotaholic]

Kinda sucks that the downtime will be at least 6 more hours,and telling that 30 min before the system should be up and running again doesnt help.
Well there are other casinos out there, not the end of the world.

/Slotaholic

 

[helenakp]

ops didnt see Dan post

 

[interlog]

Was looking forward to a little evening session.

Never mind, there is always tomorrow I guess.

 

[Alfran]

#uglycryface

 

[colinsunderland]

Hey everyone.

We are still working on getting the site back up, the current estimation is that it will be available at 00:00 CET tonight.

I will let you know more as soon as I have an update for you.

Best regards,
Daniel.

It took you an hour to get it running on the new servers, why not just put it live on the old ones again till you get the problems ironed out? When stuff like this happens you can almost guarantee it will fall over again once its back up so makes sense to have both servers active, and launch the new one as a beta while you load test etc.

 

[interlog]

It took you an hour to get it running on the new servers, why not just put it live on the old ones again till you get the problems ironed out? When stuff like this happens you can almost guarantee it will fall over again once its back up so makes sense to have both servers active, and launch the new one as a beta while you load test etc.

Were they new servers or an upgrade of the old ones? I think it was an upgrade but stand corrected.

 

[geordiecolin]

Were they new servers or an upgrade of the old ones? I think it was an upgrade but stand corrected.

I spotted the servers in cash converters in the town last week after an ex Trevali Casino employee in a false beard was seen walking out of the same shop

 

[dbl88]

Dang it, no good server "upgrade" that was haha, just having some fun at the casinos expense, poor them they lose some income heh, sitll the best casino out there anyway!

 

[shaltar]

Just hoping it will be back at midnight I want to play my cashback haha will take a couple of beers in the meantime cheers!

 

[spintee]

Just hoping it will be back at midnight I want to play my cashback haha will take a couple of beers in the meantime cheers!

will you be streaming ??

 

[shaltar]

will you be streaming ??

Don't really know it depends if i manage to get a balance that worth streaming :d i have 58$ (38 from cashback and 20$ from Freeroll this week )

 

[Jlglasss]

videoslots

videoslots still down fml I'm withdrawling need spins to go on spin fevery kicking in

 

[b3b44]

Delayed again

 

[Dan.Videoslots]

Hi all,

We have to extend our maintenance for one additional hour, and we hope to be back up again around 01:00 CET.

Br,

Daniel

 

[lowdwnsteve]

anyone else think that this will be extended once again?

 

[spintee]

anyone else think that this will be extended once again?

Most likely, Dan please do not keep changing the time, Just put something like,

Please pop back once in a while to check the site is running again

 

[dutchyboy]

Very bad, couldnt play any freeroll today because of this. Why don't they do this at night instead of the whole day?

Hope they compensate with some extra freerolls now.... otherwise will be depositing at Betsafe....

 

[interlog]

anyone else think that this will be extended once again?

Better to get it right before getting your customers complaining about lag, disconnections and making them spin at higher bets than they planned because of it ( why you would that I don't know - there is always tomorrow )

 

[interlog]

Very bad, couldnt play any freeroll today because of this. Why don't they do this at night instead of the whole day?

Hope they compensate with some extra freerolls now.... otherwise will be depositing at Betsafe....

You will find it was an unplanned outage. I am sure the last thing they wanted is 12 hours without getting revenue in.

Besides, your night is somebody else's day, so rather a little selfish.

 

[colinsunderland]

Better to get it right before getting your customers complaining about lag, disconnections and making them spin at higher bets than they planned because of it ( why you would that I don't know - there is always tomorrow )

I don't see why they don't switch back to the old servers as they said they would rather than lose all the income they have.
Quite a strange situation.

 

[lowdwnsteve]

I don't see why they don't switch back to the old servers as they said they would rather than lose all the income they have.
Quite a strange situation.

It all boils down to the IT dept. doing this.. Maybe they need to find another IT dept don;t you think?
Heads are nearly rolling over there over this I am sure.
Fly me out there and I will upgrade this lol..
Like I say "Time is Money"

 

[lowdwnsteve]

I don't see why they don't switch back to the old servers as they said they would rather than lose all the income they have.
Quite a strange situation.

Lost revenue-- someone is sweating for sure

 

[SlotGrinder]

What are the chances that it will actually be working by 1am CET

 

[spintee]

I tell you one thing for sure, If the servers was on the blink b4 than they certainly going to take some strain when sites up and going, All the cash backs etc and people shacking and sweating for a spin,

Overload lol, I would advise to open up to one Country, than when going ok and calmed down open up another

 

[lowdwnsteve]

What are the chances that it will actually be working by 1am CET

The fate of this lies in the one's doing this upgrade.
Maybe they will learn a lesson from this

 

[Dinahnana]

What are the chances that it will actually be working by 1am CET

I'd say it won't be. Time will tell. I'd say management at Videoslots aren't too happy today. I bet there is a hell of a lot of stress going on with the IT folks right now.

 

[spintee]

I don't see why they don't switch back to the old servers as they said they would rather than lose all the income they have.
Quite a strange situation.

I think they updated the old servers, I do not think it would be so easy to roll back the changes,

By the way has any body asked them to clear there cache and cookies Thats defiantly the problem

 

[colinsunderland]

I think they updated the old servers, I do not think it would be so easy to roll back the changes,

By the way has any body asked them to clear there cache and cookies Thats defiantly the problem

Thats not how it read to me, but regardless, its what Dan said they would do, so presumably it is possible.

I'm struggling to think of a problem that couldn't be sorted quicker than this, or backups to be used to get the site back up. If its faulty hardware then replace it or (if it is the same server) put the old bits back. If its a software conflict, same applies. Then test in a virtual environment or box before making live again.

 

[dutchyboy]

Estimated time of the site running again is now displaying as 02:00 CET.

LOL.... is this a joke.... every new estimated time is delayed over and over, what a shame....

 

[Alfran]

Was anyone taking bets? its 02:00 Cet now

 

[Dan.Videoslots]

Hi Guys,

The expected time is now 02:00 CET or 01:00 GMT. We are sorry for the inconvenience, and this has taken longer than anticipated.

I will come out with some more information as soon as the maintenance is over.

Br,

Daniel

 

[Slotaholic]

It will be 2,and then 4 and then they will say 8 because they are having problems with the upgrade.
I have done my share of system updates and upgrades and if the estemated time isnt kept all hell brakes loose.
Its better to exaggerate the estimated time then have to prostpone it.


Wonder what a day of downtime will cost the casino?

/Slotaholic