Videoslots - Newly Accredited

[Dan.Videoslots]

Hello everyone.

Today we have a quite unique game to offer you, it is called Cash Out Fortune from GamesOS. This game is similar to Roulette, but has strong slot influences.

More information about Cash Out Fortune:

So what makes Cash Out Fortune so unique? Mostly it´s the 5x3 grid – which is the reel set. But the set of this game is a rectangle, with 24 symbol-squares and 12 symbols covering them. When you press spin, a marker will move across the symbols which are all the classic fruit symbols with values going up to 48x your bet.

RTP: 95.03 %
Min bet: € 0.1
Max bet: € 75 per symbol

This game has Trophies and Rewards added. This game is not available for UK players.

Good luck!

Best regards,
Daniel.

 

[Jasminebed]

Dan, I must say I find this new game release posts really informative. I enjoy trying something that's quite different.

 

[lockinlove]

Not sure if anyone else suffers this problem but I find when there is a tech error and you report it, you never hear back with a resolution.

Id like to see some more tech staff hired. I think they are overloaded and just throw the lesser important things in the garbage.

 

[Tengil]

Not sure if anyone else suffers this problem but I find when there is a tech error and you report it, you never hear back with a resolution.

Id like to see some more tech staff hired. I think they are overloaded and just throw the lesser important things in the garbage.

During the past year I had two issues that took about 3 months/each to investigate and then it was said they were resolved when they weren't. Both related to achievements, and in no way were they really serious problems.
In one of them I had missed a few battle tickets but got them from Dan.

I think they only take it seriously when money is involved. Also had a lost deposit once that seemed to take a bit of time to resolve (mostly because of my laziness) but some bug suddenly gave my rewards for levels 5, 10, 15, 20 and 21 again and won about the same as the deposit so didn't pursue it further.

 

[Dan.Videoslots]

Hello everyone.

Tomorrow we will have a server upgrades and maintenance.

The Videoslots technical team will be conducting server upgrades and site maintenance on Thursday the 12th January at 06:00 GMT as we take strides to improve your user experience.

We apologize for any inconvenience this may cause and sincerely appreciate your patience but the site will be back online shortly after at around 07:00 GMT.

Best regards,
Daniel.

 

[b3b44]

@Dan are you guys adding more blueprint games in the near future?

 

[Dan.Videoslots]

Hello everyone.

I hope you are having a good Wednesday.

Firstly, I would like to say that we do not throw any cases in the garbage, everything we receive a report about is investigated as far as it is possible. Sometimes these investigations do not lead to a direct result or fix, but that is the process of troubleshooting. That is also the reason why our Support always insists on clearing cookies and cache and provide some information about your system, so we can try and replicate the situation and find the problems.

The achievement problems you were experiencing is, unfortunately, not as quick and easy to fix as we initially thought. The most recent update we did solved many of the issues, but there is still some big problems to solve. Our intentions is to solve and fix all of these problems, as we want to be the best online casino in the world, but we cannot do it faster than we already are.

Lastly, we hope to have more Blueprint Games to offer you in the future, but I cannot say when.

Best regards,
Daniel.

 

[geordiecolin]

They've made a Caligula slot? *snigger* *chortle*

Resplendent artwork too, straight out of a late 80's Amiga game box art

Is your avatar picture your response while viewing the Multi bonus graphics?

 

[goatwack]

Is your avatar picture your response while viewing the Multi bonus graphics?

Yes it is!

I've had multi boners whilst on that game

 

[geordiecolin]

Yes it is!

I've had multi boners whilst on that game

You must be getting yourself confused with the bonus rounds in Bloodsuckers?

 

[colinsunderland]

Microgaming seem to be down at the moment

 

[Mr Wild]

Microgaming seem to be down at the moment

Immortal romance is working fine for me. What game did you have issue with?

 

[Harry_BKK]

Is VS still on course for the maintenance downtime at 6am GMT?

 

[Mr Wild]

Is VS still on course for the maintenance downtime at 6am GMT?

Yes, but it should have started already as it says 6 CET on website which is now.

You do not have permission to view link Log in or register now.

 

[Harry_BKK]

Yes, but it should have started already as it says 6 CET on website which is now.

You do not have permission to view link Log in or register now.

Yep, site is down.

 

[Jasminebed]

Site's up, but ecopayz deposits are not working, not sure about other methods.

 

[Dan.Videoslots]

Hi guys,

VS is up and running again, but we are experiencing some technical issues with Microgaming, IGT and WMS, I will update you here when their games are working again.

Br,
Daniel.

 

[colinsunderland]

Immortal romance is working fine for me. What game did you have issue with?

All of them

 

[colinsunderland]

Hi guys,

VS is up and running again, but we are experiencing some technical issues with Microgaming, IGT and WMS, I will update you here when their games are working again.

Br,
Daniel.

They are working for me but you need to search for the game to get into it, MG are anyway

 

[sueyh]

Hi guys,

VS is up and running again, but we are experiencing some technical issues with Microgaming, IGT and WMS, I will update you here when their games are working again.

Br,
Daniel.

It is not running from here. It still says "under maintenance".

 

[Harry_BKK]

Site's up, but ecopayz deposits are not working, not sure about other methods.

Ecopayz worked fine for me just now.

 

[Dan.Videoslots]

Hi all,

IGT and Scientific Games are now back and working. From what we can see in our reports there are still issues to load the Microgaming games for some of our players and Microgaming tech team are investigating it right now.

Br,

Daniel

 

[sueyh]

Hi all,

IGT and Scientific Games are now back and working. From what we can see in our reports there are still issues to load the Microgaming games for some of our players and Microgaming tech team are investigating it right now.

Br,

Daniel

I can't access to your casino yet. It still says "under maintenance" here.

 

[Mr Wild]

I can't access to your casino yet. It still says "under maintenance" here.

Its probably your DNS that has not been updated yet. Most of them updates within 30 mins, but sometimes it can take up to 48 hours before a DNS is updated, its depending on your ISP settings. It is possible to try to clear the DNS cache, but you need to google on how to do it. But otherwise it will solve itself within 48 hours.

 

[sueyh]

Its probably your DNS that has not been updated yet. Most of them updates within 30 mins, but sometimes it can take up to 48 hours before a DNS is updated, its depending on your ISP settings. It is possible to try to clear the DNS cache, but you need to google on how to do it. But otherwise it will solve itself within 48 hours.

I cleared DNS cache, ipconfig/flushdns on cmd.
But the website still don't work.
I guess I have to wait.
Thank you for your advice.

 

[Mr Wild]

I cleared DNS cache, ipconfig/flushdns on cmd.
But the website still don't work.
I guess I have to wait.
Thank you for your advice.

Another way to do it, is to use googles DNS instead of your ISP DNS. I always use google DNS as its much faster and reliable.

 

[Dan.Videoslots]

Hello everyone.

Today we are releasing a new provider called Felt, and with them 11 amazing new table games that has their own unique quirk or side bet, giving you a fresh new way to enjoy blackjack, roulette and video poker. All of todays releases are available on your computer, but also on our mobile site, so now you can enjoy an exciting blackjack evening on your mobile device as well. All in all, we are releasing 11 games from them, seven games are Blackjack with different sidebets, three are different poker games, and the last one is Double Ball Roulette.

More information about the games

Blackjack RTP: 99.63%

Caribbean Stud RTP: 98.55%,
Texas Hold’em: 99.47%,
3 Card Hold’em: 96.95%,
Double Ball Roulette: 97.30%

Minimum bet for all games: €0.1

Maximum bet Blackjack: €500
Maximum bet for Blackjack sidebet: €250

Maximum bet for Double Ball Roulette: €1000
Maximum bet for Roulette sidebet: €10

Maximum bet for Caribbean Stud Poker: €500
Maximum bet for Caribbean Stud Poker sidebet: €1

Maximum bet for Texas Hold'em Bonus Poker: €250
Maximum bet for Texas Hold'em Bonus Poker sidebet: €1

Maximum bet 3 Card Poker: €500
Maximum bet for 3 Card Poker sidebet: €250

All of the above games are available for UK players.

Hopefully, these titles will offer all the table game lovers a new twist to their gaming!

Best regards,
Daniel.

 

[Steviedoo]

..i have just come from playing at vs...and the lag was as bad as i've seen it at rizk and at guts. and i got kicked off of a quickspin slot to never be able to get back on. authentication falied! my favorite screen pop up this past holiday season. NOT.

i spent my deposit spin after spin after spin.
and when i go to cs to tell them...yes they know its the new servers...apologetic...

however i said...that's nice to know. after i've spent the last hour being frustrated waiting for spin after spin.
and then i asked for my deposit back...he said you've already spent your deposit haven't you.
i hadn't spent my entire deposit had he checked he would have known that.
i told him it hasn't been a pleasant experience. it hasn't been fun.
then he said i shouldn't have played. well i stopped playing after an hour....and that was 100 spins...

and then i got off cs...cuz i was gonna start to be nasty. i never complain other than to whine on this board.

but i have had card error upon card error since before christmas and every time i tried to use any type of card for the longest time i would get an error......it finally got resolved this week cuz kenny sorted it out for me.

and i still CAN'T play MG games on VS.

and i am very loyal. maybe too loyal.

but now i am mad...

 

[Adriana B]

..i have just come from playing at vs...and the lag was as bad as i've seen it at rizk and at guts. and i got kicked off of a quickspin slot to never be able to get back on. authentication falied! my favorite screen pop up this past holiday season. NOT.

i spent my deposit spin after spin after spin.
and when i go to cs to tell them...yes they know its the new servers...apologetic...

however i said...that's nice to know. after i've spent the last hour being frustrated waiting for spin after spin.
and then i asked for my deposit back...he said you've already spent your deposit haven't you.
i hadn't spent my entire deposit had he checked he would have known that.
i told him it hasn't been a pleasant experience. it hasn't been fun.
then he said i shouldn't have played. well i stopped playing after an hour....and that was 100 spins...

and then i got off cs...cuz i was gonna start to be nasty. i never complain other than to whine on this board.

but i have had card error upon card error since before christmas and every time i tried to use any type of card for the longest time i would get an error......it finally got resolved this week cuz kenny sorted it out for me.

and i still CAN'T play MG games on VS.

and i am very loyal. maybe too loyal.

but now i am mad...

Had the same problem. Could not play Quickspin due to authentication bullshit and the games were very laggy. I quit after losing $10 as I figured this was going nowhere.

I find CS totally useless. Too bad for a first class casino to not have first class agents.

I feel your pain Stevie.

 

[Steviedoo]

Had the same problem. Could not play Quickspin due to authentication bullshit and the games were very laggy. I quit after losing $10 as I figured this was going nowhere.

I find CS totally useless. Too bad for a first class casino to not have first class agents.

I feel your pain Stevie.

Completely and utterly useless.

 

[interlog]

Site is broke for me.

Getting "File not found." error on a white page in Firefox.

 

[Adriana B]

Just got booted off a battle and is saying "file not found" and cannot log back on. Something funky is going on.

 

[Steviedoo]

And same for me

 

[helenakp]

Same here

 

[dbl88]

Hopefully because they finally are doing something with the servers, been lagging all day, unplayable, cant even begin to imagine people playing on Videoslots for the entire day with that kind of lagg,,, prolly some errors with the "server upgrade" as it felt like a downgrade
'


Ed:

Server back up, lagg free... oh god

 

[turn12]

well i was one of the idiots who deposited this evening, and due to the mega lag of the slots i burned my deposit of 20 in high stakes down, for me as a lowroller, what a fun today,

 

[colinsunderland]

Ho hum

Error 521 Ray ID: 32043ab0ae430cef • 2017-01-12 23:01:23 UTC
Web server is down

Why companies don't load test or have live test sites before they put 'upgrades' live is beyond me.

Hope the people saying customer service is bad have flameproof jackets on, when I dared to say something like that 6 months ago I thought I was going to have hit men after me from the backlash I got on here!

 

[dbl88]

well i was one of the idiots who deposited this evening, and due to the mega lag of the slots i burned my deposit of 20 in high stakes down, for me as a lowroller, what a fun today,

Thats why i stayed away from depositing all day, cause when it laggs like that on for example Rizk, it make me wanna do stupid stuff and lose everything in 5 min

 

[spintee]

You have to take note VS rarely get any trouble,

I admit it is a pain in the shit box when its like this, I do not bother going to customer service as I know the score. What they know you can write on a back of a postage stamp,

I cannot complain as compared to other sites VS runs 100% better but as I said when it does happen its annoying to say the least, And what Steviedoo said about deposit back and CS said you spent it well just goes to show what CS are about without even looking at players account.

Any one that played or deposit should be compensated at the very least, I not made a deposit so I am not saying it to get bonus, Its how it should be

 

[Steviedoo]

Ho hum



Why companies don't load test or have live test sites before they put 'upgrades' live is beyond me.

Hope the people saying customer service is bad have flameproof jackets on, when I dared to say something like that 6 months ago I thought I was going to have hit men after me from the backlash I got on here!

Let the backlash begin then...I am the biggest supporter of VS but tonite on CS I think it got downgraded for me....wearing my flameproof jacket as I type...but I think you might be right.

 

[Dan.Videoslots]

Hi all,

We are right now having technical issues on our site, and the site is lagging. Our tech team is working right now and I will come back when everything is working as normal again and with more information regarding this.

I am sorry for the inconvenience this have caused.

Br,

Daniel

 

[b3b44]

yeah i thought that would be the problem games are disconnecting me like every 5 spins maybe ...

Hope it will be normal soon

 

[Adriana B]

I can play the games now but not the battles

 

[Steviedoo]

Battle working for me

 

[Adriana B]

Nope. Not me. The only thing that is working properly is that pop-up reminding me that I am busted out.

 

[b3b44]

im gonna call it a day...lag is killing me ,messing with my patience and karma

I'll check tomorrow if its any better if not then i'll have to play somewhere else .

 

[lockinlove]

usually when I start up chat I ask for $100. Maybe one day they will say yes. lmao

 

[Jd666]

Edited... sending PM instead

 

[Dan.Videoslots]

Good morning all,

As many of you have read already in this thread is that we have had lag issues on our site during the night.

The reason behind this problem is that we upgraded our servers to stronger ones yesterday. We have done many tests back and forward before to change to make sure that everything should work.

The server change happened early Thursday morning, and at the first look everything looked great, and everything ran just as expected, but our site started to lag in the evening and during night. Our tech team have been working all night to find the source of the issue since it seemed to be some configuration problems and they have done some fixed now.

Our site is working normally again, and our teach team is monitoring the performance right now to be able to spot if it starts to lag. We are also preparing to move back to the old servers if this issue continues to make sure that the experience is lag-free.

The Cashback is delayed and will be paid out around 1 hour later today.

Please feel free to contact me if there would be any questions, and we are sorry for the inconvenience this have caused.

Br,

Daniel

 

[colinsunderland]

Good morning all,

As many of you have read already in this thread is that we have had lag issues on our site during the night.

The reason behind this problem is that we upgraded our servers to stronger ones yesterday. We have done many tests back and forward before to change to make sure that everything should work.

The server change happened early Thursday morning, and at the first look everything looked great, and everything ran just as expected, but our site started to lag in the evening and during night. Our tech team have been working all night to find the source of the issue since it seemed to be some configuration problems and they have done some fixed now.

Our site is working normally again, and our teach team is monitoring the performance right now to be able to spot if it starts to lag. We are also preparing to move back to the old servers if this issue continues to make sure that the experience is lag-free.

The Cashback is delayed and will be paid out around 1 hour later today.

Please feel free to contact me if there would be any questions, and we are sorry for the inconvenience this have caused.

Br,

Daniel

Can I ask, and I understand if its sensitive info or something, but if the games are running from microgaming servers, or netent, or whoever, then why would your servers (old or new) affect the gameplay? I get why the main site was laggy or offline completely, but the games were running really bad, if they aren't running from your server how can they be affected?
Like, I was playing a freeroll before the site crashed, got freespins. Obviously the game pulls data from account management and other areas from your servers before and after a spin, but once the game actually starts and its just data from the game provider, why does it still run slow?