Videoslots - Newly Accredited

[syntynyt]

hmm for the first time didn't received the email and upon inserting the code it says that im not from a participating country. ro players can play all WMS games so why is that?

 

[myke833]

Free spins

Hi all,

We were experiencing some technical issues this morning as you guys may have read this morning in the free spins thread. Everything got solved quick and all the voucher codes are now redeemed.

Our support will contact all the players who did manage to redeem our voucher successfully but didn't receive any free spins with an e-mail to confirm that there is a new award waiting on the account with free spins that can be used with in 7 days from today.

We are sorry for the inconvenience this may have caused and I hope you all will have a great day.

//Daniel

I haven't had a vocher code in my email for so long Not since I started depositing every second or third day Are they usually for non depositers

 

[Philip]

hmm for the first time didn't received the email and upon inserting the code it says that im not from a participating country. ro players can play all WMS games so why is that?

Hi syntynyt,

Can you please PM me your username and I will look into this.

Best regards,

Philip

 

[Philip]

Hi,

If you get the voucher by email or not depends on several different factors. You need to be an active player but what an active player is, is different for different campaigns. If you have received an email with a voucher code but not this time it can be because you have not been active enough or that the campaign in question is not for your specific country. We target different countries with different campaigns so it's not always the same.

Lately we have had players who used a voucher code even though they did not receive it and that has made it harder for the players who actually received it to redeem it in time. So now we have implemented a system that will double check if you have received the voucher code or not and this will prevent players who didn't receive the email from redeeming it.

Best regards,

Philip

 

[Jd666]

Hi,

If you get the voucher by email or not depends on several different factors. You need to be an active player but what an active player is is different for different campaigns. If you have received an email with a voucher code but not this time it can be because you have not been active enough or that the campaign in question is not for your specific country. We target different countries with different campaigns so it's not always the same.

Lately we have had players who used a voucher code even though they did not receive it and that has made it harder for the players who actually received it to redeem it in time. So now we have implemented a system that will double check if you have received the voucher code or not and this will prevent players who didn't receive the email from redeeming it.

Best regards,

Philip

Oops, sorry.
I posted the code this morning just to give people a heads up.
Thought everyone was entitled as long as you can play the Slot from your country.
Wont do it again

 

[Tirilej]

Wow! I didn't get an email a couple of weeks back but silly as I am I thought I was entitled to the free spins, and that something was up with me not getting all emails again. Many suffer from that as you know.

Now I know too that I'm not always suppose to get them. Thanks for the clarification!

 

[Jono777]

I am still unsure ...sorry (but not overly bothered either )

I got the email today and IIRC about a fortnight ago, email says I have some FS on both occasions.

When redeeming the code (today) I was told that I had not deposited enough (so shouldn't have really got the mail maybe??)

Can't recall what it said last time I tried but I was told (by the system) IIRC that I was not eligible for this campaign, again after getting email

 

[Dan.Videoslots]

I am still unsure ...sorry (but not overly bothered either )

I got the email today and IIRC about a fortnight ago, email says I have some FS on both occasions.

When redeeming the code (today) I was told that I had not deposited enough (so shouldn't have really got the mail maybe??)

Can't recall what it said last time I tried but I was told (by the system) IIRC that I was not eligible for this campaign, again after getting email

Hi Jonmincher,

I have contacted you in private so I can look in to this.

//Daniel

 

[Dan.Videoslots]

Hi everyone!

Today we are releasing a game called Monty’s Millions from the very popular game provider Barcrest. The game has a theme around wellness and riches and it comes with several exciting features. Stay tuned for more new games and updates.

Game information about Monty’s Millions:
Min Bet: € 0.01
Max Bet: € 400
Bet Lines: 40
Theoretical RTP: 95.02%

//Daniel

 

[aceking123]

HI nope the free spins haven't worked for me either although I got the code this morning(

 

[Philip]

Hi mrjones,

Our support will contact all the players who got the email with the voucher code and managed to redeem it successfully but didn't receive any free spins with an e-mail to confirm that there is a new award waiting on the account with free spins that can be used within 7 days from today.

Best regards,

Philip

 

[Jono777]

Hi Philip.

Made a deposit at VS earlier, first in a long while (but not first ever) and only a very small one.

My question is this however, if I become a little more regular etc, do I need to 'opt in' for promos such as weekly cashback which I've read about or is it all done automatically.

My deposits would be cash based only and no bonuses (if available) taken.

Cheers

 

[Philip]

Hi jonmincher,

You don't need to opt in for the weekly cashback or the casino races, you are participating automatically when you play.

Best regards,

Philip

 

[jojomc1]

free spins

i received the code today but did say this code had been used up for the day, i just though i wasnt quick enough to put the code in no worries just wanted to play as i adore this game xx

 

[aceking123]

hi still nothing available there also tried the battle firstly it told me I hadn't made a deposit of 20 pounds , to which I already had ,then second time of trying it , it told me I hadn't made a deposit of 20 pounds & hadn't done 500 in wagering cheers

 

[Philip]

Hi mrjones,

Just sent you a private message.

Best regards,

Philip

 

[Metmen]

Hello.Whenever I try to register for a freeroll it says that I haven't wagered enough money last week. I think this is a pretty bad requirement,I've made 5 deposits in 2 weeks,it's not my fault I lost it so fast on minbet without wagering 500 euros. Is this something that could be changed in the future? thanks

 

[Dan.Videoslots]

Hello.Whenever I try to register for a freeroll it says that I haven't wagered enough money last week. I think this is a pretty bad requirement,I've made 5 deposits in 2 weeks,it's not my fault I lost it so fast on minbet without wagering 500 euros. Is this something that could be changed in the future? thanks

Hi Metmen,

We are always looking in to how we can do and improve Battle of Slots and we do appreciate all the feedback we get. We do have one Freeroll Battle right now everyday at 18:15 GMT where you have lower requirements to join.


I hope you will have a great day.

Br,

Daniel

 

[Glassheart]

Regarding the free spins I'm really not fussed about the issue this week. Videoslots are good enough to give freebies here and there and I always get free spins every week that this one can slide for me. Will still get my long term business over any other site. Keep up the good work.

 

[scarletmuse]

Voucher codes

Hi there, I also tried a code that appeared on another forum site I follow that said players from Australia accepted in the details but when I typed it in on Videoslots.com it bounced back saying I am not in a participating country. Are there any codes this week for Australian players? Thanks

 

[Philip]

Hi there, I also tried a code that appeared on another forum site I follow that said players from Australia accepted in the details but when I typed it in on Videoslots.com it bounced back saying I am not in a participating country. Are there any codes this week for Australian players? Thanks

Hi scarletmuse,

It is different for different campaigns. If you receive a voucher code by email then you are eligible to use it.

Best regards,

Philip

 

[interlog]

I must say that I was really disappointed by the reward for this achievement considering that at least £3,000 was wagered to get it.

If you were to take the 100% match bonus (bearing into mind it is released in 10% increments) you don't earn cashback and the spins don't count in the race either. Add to that the wagering requirement and you can see that it would disappoint.

Perhaps you may consider having a more rewarding reward for winning 10,000x on Immortal Romance and getting all of the other trophies

Thank you Videoslots for listening to you customers.

Just completed the all trophies for Immortal Romance and the reward has changed to £10 free cash into my account.

This just demonstrates what this casino is about and that it has justly been voted as best casino for 2015

 

[Jono777]

Agreed!

Only this week starting to play again at VS after an initial handful of deposits and a good while since my last activity there.

May sound a little strange but it was NOT getting the FS yesterday and the combination of very helpful reps and 99.99% positive feedback on CM which 'sold' it for me in the end!

Playing there as I type and with praise like this, I expect a wild line in the next 10 minutes, pretty please!

 

[interlog]

Dan / Phil,

A little bug with the Immortal Romance trophies which actually worked to my advantage.

I reset the trophies after having completed them all and suddenly three more trophies appeared without me having played the game again!

These were: win 100, 250 and 500 times on the slot in a day. Yes I have done this, but not since the trophies were reset.

It resulted in an extra 250 spins in the race which I have activated.

More than happy for you to reset my trophies and take the 250 spins in the race away if it is indeed a bug (which I think it is)

 

[FAZI1]

Dan / Phil,

Mayby is possible make some exclusive freerol in sections battle of slots for depositors from casinomeisters community ?

 

[mina1929]

I am poor this week with car rego and all other bills so I can't play at my much loved Video Slots until next week

Keep up the great work Dan and Phillip, really appreciate all your do for us and the Casino

I have been following this forum nearly every day and every time someone has a question or problem it is sorted straight away. I am amazed how efficient you guys are. Great team, great Casino

Looking forward to trying all the new games next week, so many to choose from, which one to play

 

[syntynyt]

Dan / Phil,

A little bug with the Immortal Romance trophies which actually worked to my advantage.

I reset the trophies after having completed them all and suddenly three more trophies appeared without me having played the game again!

These were: win 100, 250 and 500 times on the slot in a day. Yes I have done this, but not since the trophies were reset.

It resulted in an extra 250 spins in the race which I have activated.

More than happy for you to reset my trophies and take the 250 spins in the race away if it is indeed a bug (which I think it is)

if you only see the activity bar fulfilled for these, that is a visual bug that i have at several slots. if the pictures are color too then is indeed a technical bug.
btw, that reward could be from other trophy, some are credited minutes late sometimes.

 

[interlog]

if you only see the activity bar fulfilled for these, that is a visual bug that i have at several slots. if the pictures are color too then is indeed a technical bug.

They are coloured and I was rewarded an award so it looks like it is a bug.

 

[Jono777]

Could one of you VS regulars please give me a brief explanation of how their weekly cash back works?

It says on the site 25% of bets made, that doesn't make sense to me (yeah I'm slow at times) say I wagered £1,000, I cannot see them dropping me £250

I deposited roughly £50 total this week ( 3 separate deposits) but busted pretty quick each time, so I got it into my head I am in for 'pennies'

Thank you

 

[interlog]

Could one of you VS regulars please give me a brief explanation of how their weekly cash back works?

It says on the site 25% of bets made, that doesn't make sense to me (yeah I'm slow at times) say I wagered £1,000, I cannot see them dropping me £250

I deposited roughly £50 total this week ( 3 separate deposits) but busted pretty quick each time, so I got it into my head I am in for 'pennies'

Thank you

It is a 25% share of their profit depending on how much you wagered.

You can check in your profile to see how much you have earned (it may take some time to update).

It is paid the following Friday of the closing week.

Edit: as soon as you have finished the game and close it, it pops up how much cashback you earned playing that game.

 

[colinsunderland]

It is a 25% share of their profit depending on how much you wagered.

You can check in your profile to see how much you have earned (it may take some time to update).

It is paid the following Friday of the closing week.

Edit: as soon as you have finished the game and close it, it pops up how much cashback you earned playing that game.

It doesn't make any sense to me either, and of the reasons I haven't really played there.

Regardless if you win or lose you will receive 25% cashback on all your bets in our game categories Videoslots and Slots. The more you BET, the more you GET!

So if I deposit £50, wager £5000, and withdraw say £3000, the following week I would get £1250 cashback? I don't understand how they can do that, or I am reading it wrong.

 

[interlog]

I think I have wagered about £4,000 during March and my cashback sits at £26.55 for the month.

February I earned £219.58 and January £167.02 - not sure how much I wagered to earn that.

 

[Vegasbum]

It doesn't make any sense to me either, and of the reasons I haven't really played there.

Regardless if you win or lose you will receive 25% cashback on all your bets in our game categories Videoslots and Slots. The more you BET, the more you GET!

So if I deposit £50, wager £5000, and withdraw say £3000, the following week I would get £1250 cashback? I don't understand how they can do that, or I am reading it wrong.

No, that is not accurate. The cashback is 25% of their DAILY PROFITS....not 25% of your bets. However the more you bet the more you get as a return. So the more profits Video slots have the more you get.

 

[colinsunderland]

No, that is not accurate. The cashback is 25% of their DAILY PROFITS....not 25% of your bets. However the more you bet the more you get as a return. So the more profits Video slots have the more you get.

I thought so, in which case the wording should be changed on their website as it is as clear as mud.

 

[mac72]

I'm also confused with this as when i finish a session on a particular slot and come back to the home screen it says "you have earned £XXX cashback on XXXX game".
I dont know how its able to tell you this as i assumed it could only be calculated the following day as a percentage of your play against a percentage of that days profits which wouldn't be crystalised until the day is over (as would the amount of wagering achieved by all their customers on that day and the profit/loss)? Or am i missing something?

 

[miksaxxx]

When i wager like 1000€ in some videoslots,how the cashback program can in 10 seconds notify my cashback ?

How does it know profit allready..

No, that is not accurate. The cashback is 25% of their DAILY PROFITS....not 25% of your bets. However the more you bet the more you get as a return. So the more profits Video slots have the more you get.

 

[colinsunderland]

After posting I had another quick look at the site and at the cashback page

You do not have permission to view link Log in or register now.

it does go into more detail there but i still think the wording is wrong.

I keep seeing people saying how clear the bonus rules are too, and maybe if you are a member of this forum and have read this thread, then they are, but for the average player who is signing up for a casino for the first time or just starting out I think they are extremely confusing

You do not have permission to view link Log in or register now.

I would suggest most players don't know about RTP, and to have the wagering requirements change so much for slight variations in the RTP is confusing.

The 'paid in 10% increments' is confusing for a lot of people too. I don't see where the T&C say its paid every time you hit 10% of the WR, and would suggest most casual players would expect it to be paid when you go through 10% of your deposit. So if you deposit £100, spend £10 get 10% of the bonus and so on. I'm not sure why it has to be so complicated when every other casino just put the bonus into your account from the start.

I'm not trying to be too critical as customer service seems excellent and the site is excellent too, but theres always room for improvement and I am just going from many comments I have seen on facebook and other places from casual users.

 

[mac72]

When i wager like 1000€ in some videoslots,how the cashback program can in 10 seconds notify my cashback ?

How does it know profit allready..

my point exactly

 

[Dan.Videoslots]

Dan / Phil,

A little bug with the Immortal Romance trophies which actually worked to my advantage.

I reset the trophies after having completed them all and suddenly three more trophies appeared without me having played the game again!

These were: win 100, 250 and 500 times on the slot in a day. Yes I have done this, but not since the trophies were reset.

It resulted in an extra 250 spins in the race which I have activated.

More than happy for you to reset my trophies and take the 250 spins in the race away if it is indeed a bug (which I think it is)

Hi Interlog,

We will look in to this and I will come back to you when I know more.

Br,

Daniel

 

[Dan.Videoslots]

Hi everyone!

Today we are very happy to announce that Cloud Quest from Play N Go is live. This game is more than just a video slot, you can fight bosses, gain experience points and win big. Try the game and you will see what we mean. The game is available on both desktop and mobile.

Game information about Cloud Quest:
Min Bet: € 0.10
Max Bet: € 500
Bet Lines: 1 (Connect three or more matching symbols along any diagonal, horizontal or vertical line anywhere in the 5 x 5 grid to win)
Theoretical RTP: 96.52%
Trophies with rewards has been added for this game


//Daniel

 

[Philip]

Hi guys,

Just to clarify how the cashback works.

It is based on our profit generated by your wagering. The more you wager the more you will get back in cashback which is 25% of our profit.

Best regards,

Philip

 

[colinsunderland]

Hi guys,

Just to clarify how the cashback works.

It is based on our profit generated by your wagering. The more you wager the more you will get back in cashback which is 25% of our profit.

Best regards,

Philip

surely then if someone wins, there is no profit, then there is no cashback?
If someone signed up through an affiliate link, such as the one on here, does that mean they get less cashback than someone who went direct to the site as you pay the affiliate 25-45%, therefore it stands to reason your profit will be lower?

Thats also not what it says on your site

 

[Philip]

Hi,

The cashback is based on our profit as a whole not on our profit generated by a single player. So a player that comes from an affiliate will not earn less than anyone else.

Best regards,

Philip

 

[miksaxxx]

We at Videoslots.com gives back 25% of our daily profits to our players


Your answer Philip does not get still on common sence.

How Daily profit is calculated after 1 hour play..

I wager 2000€ in Gemix .. So how system knows is Daily profit 100000€ or 20000€.. ?

 

[colinsunderland]

Hi,

The cashback is based on our profit as a whole not on our profit generated by a single player. So a player that comes from an affiliate will not earn less than anyone else.

Best regards,

Philip

See this is where I get completely confused by your site.

You said above its based on the profit you make from me as a player, now you are saying it is profit from everyone. But as has been pointed out already, how can you know the total profit generated by every player for that day instantly when I finish playing a game? If it is 25% of total profits for that day shared by some algorithm of player revenue / players / total spend x your spend then that makes no sense as you won't know how much I have spent until midnight that night so how can you tell what % of the profits to return to me?

Sorry I'm not having a go, I just genuinely don't understand?

 

[mac72]

Hi,

The cashback is based on our profit as a whole not on our profit generated by a single player. So a player that comes from an affiliate will not earn less than anyone else.

Best regards,

Philip

How does your system know what the daily profit will be in advance? When i finish playing a game it tells me what cashback i have earned? Even if this is from the previous day how does it know what in total will be wagered that day to show my cashback immediately on closing a game?

 

[Philip]

Hi,

The cashback is based on our theoretical profit, that is how we can calculate what you earn immediately. And the cashback is not affected by you being tracked to an affiliate since they share the cost with us.

Best regards.

Philip

 

[colinsunderland]

Hi,

The cashback is based on our theoretical profit, that is how we can calculate what you earn immediately. And the cashback is not affected by you being tracked to an affiliate since they share the cost with us.

Best regards.

Philip

so you guess how much you might make? And how many people are going to play for the rest of the day and how much they are going to lose? And you manage to get it right every time, or how can you say you are paying out 25% of your profits?

 

[interlog]

Why the stewards enquiry? They could easily do as others do and don't give you anything back

 

[Jono777]

so you guess how much you might make? And how many people are going to play for the rest of the day and how much they are going to lose? And you manage to get it right every time, or how can you say you are paying out 25% of your profits?

Most companies do projected revenue reports, not just casinos which are based on a lot of factors including previous months profits, same time of year, increased customer bases, SE/Dormant accounts etc etc etc

They are usually 95% accurate which allows business to get 'ahead of the game' nothing sinister just the sign of a well run business.