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Videoslots - Newly Accredited

Reelsoffun said:
@Team.Videoslots

Just another heads up about Synot games, it actually appears to be all of them for me not just the 243 mexicana Only been using chrome, but i will try firefox next time i have a session, but others have reported it as well any chance you can take another look as i cant see players sticking with them if they all that laggy??

Anyone else here fancy trying one or two on min stakes to try to see if they laggy? I quite like the 243 mexicana its a fresh take on twin spin ish.......
Click to expand...

I can concur. I also experienced the same lag issues on Synot slots. I to use chrome as my main browser too!

You are not alone.

Also I noticed now that Playson and Isoftbet are also lagging a lot now too. Every 4 or 5 spins it lags and takes like 20/30 seconds to the spin animation to actually stop the reels!

It now makes those providers pretty much no longer enjoyable to play. Isoftbet used to be always fast too. No idea why all of a sudden there is soo many slot providers struggling? Maybe they need new servers because more and more is now playing their slots and they just have not added more servers to help ease the load?!
 
Click here for our Videoslots Review
Read more about Videoslots in our in-depth review
DreamRJ said:
Has anyone else not been getting any blue wheel spins?

I played all the new slots all this week and I unlocked the first 2 achievements which usually always guarantee a blue wheel spin but I have not had a single blue wheel spin?

Have you removed the wheel spin rewards @Team.Videoslots ?

I am talking about the 2 achievements win 3 and 4 times in a row! Those ones are the 2 that always guaranteed a blue wheel spin. But this week. NOTHING. Not a single blue wheel spin? So yeah what is going on?
Click to expand...
Hi @DreamRJ, thank you for your message.

We haven't changed our Wheel of Jackpot logic. The only time there is a guaranteed spin on a jackpot wheel is 1) every 5th XP level and 2) after completing all trophies for a game. The only other times you would receive a spin on the wheel is randomly hidden ones behind trophies.

On the dedicated Wheel of Jackpot page you can check any updated info about the wheels and when you'd receive them- sometimes we update it. The Blue wheel now says that it will be hidden randomly behind trophies:
You do not have permission to view link Log in or register now.


Please let us know if you have any questions.

Kind regards,
Team Videoslots
 
Reelsoffun said:
@Team.Videoslots

Just another heads up about Synot games, it actually appears to be all of them for me not just the 243 mexicana Only been using chrome, but i will try firefox next time i have a session, but others have reported it as well any chance you can take another look as i cant see players sticking with them if they all that laggy??

Anyone else here fancy trying one or two on min stakes to try to see if they laggy? I quite like the 243 mexicana its a fresh take on twin spin ish.......
Click to expand...
Hi @Reelsoffun,

Thank you for your message. I'm really sorry to hear that you're having issues with their games.

Just tried from here and they seem to run smoothly from here, perhaps it will work when you try with Firefox next time but please do keep us updated! If you want you can always email us at [email protected].

Kindest regards,
Team Videoslots
 
Reelsoffun said:
Yeah they are just a tad too much weighted to the 1 euro battle ticket now, there is only so many of those I can play

come on VS @Team.Videoslots think you need to address the chance of tickets its too high, cant some be changed to 10 x 10p spins same cost?

View attachment 157992
Click to expand...
Hi @Reelsoffun,

Thank you for the feedback! We appreciate all suggestions to improve the gaming experience on the site.

We will keep it in mind,

Kindest regards
Team Videoslots
 
Team.Videoslots said:
On the dedicated Wheel of Jackpot page you can check any updated info about the wheels and when you'd receive them- sometimes we update it. The Blue wheel now says that it will be hidden randomly behind trophies:
You do not have permission to view link Log in or register now.
Click to expand...

So is that an admission of guilt that you have indeed recently changed them? Not even a reference to what I said? about the win 4 times in a row is 99% guaranteed a blue wheel spin. So now you state that they are hidden at random behind random trophies. So is this yet another cutback?

It just seems VS is getting worse and worse now. Bad choice of slots always getting picked in the battle nights and just further reductions in other areas then the RTP fiasco just makes your casino less and less appealing to keep being loyal at any longer!
 
DreamRJ said:
So is that an admission of guilt that you have indeed recently changed them? Not even a reference to what I said? about the win 4 times in a row is 99% guaranteed a blue wheel spin. So now you state that they are hidden at random behind random trophies. So is this yet another cutback?

It just seems VS is getting worse and worse now. Bad choice of slots always getting picked in the battle nights and just further reductions in other areas then the RTP fiasco just makes your casino less and less appealing to keep being loyal at any longer!
Click to expand...
Hi @DreamRJ,

Thank you for your reply to my message. Sometimes there are changes being made to the Wheel of Jackpot. This is something we do to change things up a bit, occasionally, for example with what trophies the wheels are hidden behind randomly. We do this at our own discretion, but we always change the dedicated page with any new info and of course you are always welcome to ask us about any changes you notice.

Regarding what you said about the 99% guarantee to get the blue wheel- what happened most likely is that the chosen trophies that gave the wheels have been updated. I'm sorry if this change disappoints you. But as stated on the dedicated page about Blue Wheels-they are hidden behind randomly selected trophies and we just try to assure it being selected at random by updating these.

I hope that makes sense. Please let us know if you have any questions.

Kindest regards,
Team Videoslots
 
DreamRJ said:
It just seems VS is getting worse and worse now. Bad choice of slots always getting picked in the battle nights and just further reductions in other areas then the RTP fiasco just makes your casino less and less appealing to keep being loyal at any longer!
Click to expand...

?
Go and play somewhere else then. I'm sure the
  1. Frenzy Mondays
  2. Tuesday Madness
  3. Epic Thursdays
  4. Mystery Fridays
  5. Saturday Madness
  6. Sunday £30,000 Grand Battle Freerolls
  7. Battle Weekends
  8. Jackpot Wheels
  9. Clash of Spins
  10. Daily scheduled battles, XP wheels and so on...
are so much better on sites like Sky Vegas, William Hill etc?
?

Maybe close the door behind on your way out as well?
??
 
Oscar Arnhem said:
@Team.Videoslots ,when are fruitparty2 and jammin jars 2 coming to @Videoslots??
Click to expand...

I suspect Fruit Party 2 will come at some point. But for some reason VS seem to skip certain slots from some providers. They skipped a few now from Push Gaming. That Joker slot and now jammin jars 2. I think there might be a few others too.

VS just seem to not want to have certain slots. They never used to be like this, such a shame they have changed soo much the last 2 years! :(
 
1630395642339.png


Microgaming Brings a 3rd Jackpot!​


Monday the 23rd of August marked quite the day for one of our customers - after all, this player won SEK 40,169,314.70 (€3,936,829) while they were spinning the reels of the Microgaming slot Ancient Fortunes Poseidon WOWPOT!

This event also marked the third jackpot won on by playing a Microgaming slot within the last 6 months. On August 9 a player won £244,753.82 (€285,510) from the slot Treasure Nile, and before that a second Swedish customer won SEK 5,257,551.40 (€515,271) from Wheel of Wishes, a game from Microgaming partner Alchemy Gaming. All of these slots make part of the Microgaming progressive jackpot network, one the provider claims is home to the most diverse jackpot titles the industry has to offer.

Congratulations to the winners as they make part of a Videoslots Casino record, and make sure to follow our news section for future updates!

Best regards,
Team Videoslots
 
Since you are on @Team.Videoslots how long would it normally take to find out why a deposit from Neteller never showed in account.

It was only the minimum amount so not bothered about the money.

More the fact i wanted to deposit this weekend but can't until i know nothing is up and the deposit will be accepted.

Happened on Thursday and at the time i supplied the agent with the email with transaction code and also with a neteller screenshot showing the money went to yourselves.

Asked chat again Yesterday and the lady said you had problems on Thursday with some Neteller payments and finance team were in contact with them If that is true then surely within 48 hours they would have replied to yourselves.

Like i say it was a minimum deposit so not bothered about the money. More bothered that if i make other deposits and they do not get accepted either then the money is gone as obvious not quick to find out why it never credited account.

So just wondering how long it normally takes to find out why deposits never credited especially if it happened to several people. Not contacted chat again and wont as for the sum of money it is not worth the hassle and i am not one to ever really use chat.

Thanks.
 
Team.Videoslots said:
Hi @sapit222,

Unfortunately, it's not available anymore.

Hopefully one of the alternative methods will suit you.

Best regards,
Team Videoslots
Click to expand...

Swish is the quickest method for deposit/withdrawal there is.
Why would you take it away?

Trustly/creditcard and other methods are just second rate compared to it.

Hope youll get it back soon.
 
paul7388 said:
Since you are on @Team.Videoslots how long would it normally take to find out why a deposit from Neteller never showed in account.

It was only the minimum amount so not bothered about the money.

More the fact i wanted to deposit this weekend but can't until i know nothing is up and the deposit will be accepted.

Happened on Thursday and at the time i supplied the agent with the email with transaction code and also with a neteller screenshot showing the money went to yourselves.

Asked chat again Yesterday and the lady said you had problems on Thursday with some Neteller payments and finance team were in contact with them If that is true then surely within 48 hours they would have replied to yourselves.

Like i say it was a minimum deposit so not bothered about the money. More bothered that if i make other deposits and they do not get accepted either then the money is gone as obvious not quick to find out why it never credited account.

So just wondering how long it normally takes to find out why deposits never credited especially if it happened to several people. Not contacted chat again and wont as for the sum of money it is not worth the hassle and i am not one to ever really use chat.

Thanks.
Click to expand...

Hello @paul7388 ,

E-wallet transfers should be practically instant. If you have not received the funds then please contact our live support or [email protected].

Thanks in advance!

Best regards,
Team Videoslots
 
sapit222 said:
Swish is the quickest method for deposit/withdrawal there is.
Why would you take it away?

Trustly/creditcard and other methods are just second rate compared to it.

Hope youll get it back soon.
Click to expand...

Hi @sapit222 & others,

We are aware that it was the most popular deposit method in Sweden. We wish to bring it back later but, unfortunately, can not give any time frame.

Best regards,
Team Videoslots
 
Team.Videoslots said:
Hello @paul7388 ,

E-wallet transfers should be practically instant. If you have not received the funds then please contact our live support or [email protected].

Thanks in advance!

Best regards,
Team Videoslots
Click to expand...
I contacted live chat 15 minutes after then on Friday as well.

On Thursday they said they send the details to payments. On Friday the lady said it had happened to a few people and Payments were chasing it up with Neteller whether that is true or not i do not know.

Like i said it was the minimum deposit but the lady on Friday said best not to deposit again till it is sorted . I was wanting to deposit over the weekend but never as advised. But as it is now Sunday i would have thought within 3 days they would have sorted it by now as they were given the transaction number etc.

Not bothered about the money more bothered if it had been a larger deposit that noone would have got back to me yet and that if i make a deposit and for some reason that does not go through i would be waiting days to find out why.

As explained when deposit was made it came up deposit complete on your end and got email from neteller with transaction and the funds show as took.
 
@Team.Videoslots

Any news on the synot provider problem of mostly laggy spins?

I can now confirm, it isn't a browser issue, as tried chrome, firefox and now safari, tried PC, laptop and ipad all do the same and don't seem to be any particular time of day. Occasionally they play ok but very rarely and only for a handful of spins. All games seem affected, and can no longer stand playing them when some spins can take over 20 secs!

It actually reminds me of it being similar to the BTG issue that happened some time ago where bonanza was really laggy for ages before they fixed it, could it be the same sort of issue? Or is it only a uk think as support keeps reporting they not getting the laggy spins?
 
paul7388 said:
I contacted live chat 15 minutes after then on Friday as well.

On Thursday they said they send the details to payments. On Friday the lady said it had happened to a few people and Payments were chasing it up with Neteller whether that is true or not i do not know.

Like i said it was the minimum deposit but the lady on Friday said best not to deposit again till it is sorted . I was wanting to deposit over the weekend but never as advised. But as it is now Sunday i would have thought within 3 days they would have sorted it by now as they were given the transaction number etc.

Not bothered about the money more bothered if it had been a larger deposit that noone would have got back to me yet and that if i make a deposit and for some reason that does not go through i would be waiting days to find out why.

As explained when deposit was made it came up deposit complete on your end and got email from neteller with transaction and the funds show as took.
Click to expand...
Well has happend to me twice at VS when a Neteller deposit didnt show up but
On both ocosions was fixed within couple of hours after i contacted live chat
They added the amount manually so dunno why yours is taking so long
 
The Viking said:
Well has happend to me twice at VS when a Neteller deposit didnt show up but
On both ocosions was fixed within couple of hours after i contacted live chat
They added the amount manually so dunno why yours is taking so long
Click to expand...
Who knows.

Did what VS said and went to live chat. Got the usual response that it is with payments and they will email when sorted. According to chat it happened to others on Thursday as well.

Was like okay. Was minimum deposit so don't care. Just means i played elsewhere this weekend. But kind of bad that after 3 days and when i want to deposit there but wont till it is sorted the people in chat don't even check to see what hold up is they just go we can see it is still at payments. Good job it is a small deposit. Would be worse if it was a big deposit and was only way to play as it seems to be honest that chat just sent an email and who knows if payments have even read it.
 
paul7388 said:
Who knows.

Did what VS said and went to live chat. Got the usual response that it is with payments and they will email when sorted. According to chat it happened to others on Thursday as well.

Was like okay. Was minimum deposit so don't care. Just means i played elsewhere this weekend. But kind of bad that after 3 days and when i want to deposit there but wont till it is sorted the people in chat don't even check to see what hold up is they just go we can see it is still at payments. Good job it is a small deposit. Would be worse if it was a big deposit and was only way to play as it seems to be honest that chat just sent an email and who knows if payments have even read it.
Click to expand...
Hi @paul7388

We are investigating the incident. We apology for any inconvenience caused by this issue.

Best regards,
Team Videoslots
 
Team.Videoslots said:
Hi @paul7388

We are investigating the incident. We apology for any inconvenience caused by this issue.

Best regards,
Team Videoslots
Click to expand...
No need to apologize and thanks.

Was only a small deposit just more annoying that the agent advised not to deposit until sorted as i had wanted to play at VS this weekend but such is life lol.
 
paul7388 said:
Who knows.

Did what VS said and went to live chat. Got the usual response that it is with payments and they will email when sorted. According to chat it happened to others on Thursday as well.

Was like okay. Was minimum deposit so don't care. Just means i played elsewhere this weekend. But kind of bad that after 3 days and when i want to deposit there but wont till it is sorted the people in chat don't even check to see what hold up is they just go we can see it is still at payments. Good job it is a small deposit. Would be worse if it was a big deposit and was only way to play as it seems to be honest that chat just sent an email and who knows if payments have even read it.
Click to expand...
Had the same thing thursday morning. Deposit 20 with neteller and got message, deposit compleet money is in your account, but it isn't. Spoke with livechat and sent a screenshot off the deposit. Livechat said i send it to the financial department and they let you now by mail. Still waiting on the mail. Two weeks ago had the same thing with a neteller deposit and it took four days, so i think it will there tomorrow. So this weekend i play at other casinos.
 
Just another heads up @Team.Videoslots but the new game "Disco Disco" is a bit off.

Didn't realize it wasn't a slot, as after loading it said something like play on the splash screen, as soon as it loaded obvious its a scratch game so exited.

However i noticed my balance had dropped 50p so went back to the game to a incomplete game round!

So actually when you load it up if you click on the play on the first screen your faced with your actually committing to a game, which TBH is not good at all, I don't play scratch and wouldn't have even clicked play if i had know it actually meant there and then, without viewing any info.

A very naughty setup if i'm honest, luckily it was only 50p and Im not after a refund or anything but it did feel very predatory as many games you click away from the loading splash screen before you actually commit to anything.
 
Scott1baird said:
@Videoslots have you changed the reward system again? Played a lot of the new games recently and not been getting the usual rewards.
Click to expand...
Hi @Scott1baird,

Thank you for the message.

We sometimes change the games that are picked, for example most recently for the blue Wheel of Jackpot, this is to ensure randomness.

If you have any questions you are always welcome to reach out.

Kind regards,
Team Videoslots
 
Reelsoffun said:
Just another heads up @Team.Videoslots but the new game "Disco Disco" is a bit off.

Didn't realize it wasn't a slot, as after loading it said something like play on the splash screen, as soon as it loaded obvious its a scratch game so exited.

However i noticed my balance had dropped 50p so went back to the game to a incomplete game round!

So actually when you load it up if you click on the play on the first screen your faced with your actually committing to a game, which TBH is not good at all, I don't play scratch and wouldn't have even clicked play if i had know it actually meant there and then, without viewing any info.

A very naughty setup if i'm honest, luckily it was only 50p and Im not after a refund or anything but it did feel very predatory as many games you click away from the loading splash screen before you actually commit to anything.
Click to expand...
Hi @Reelsoffun,

Thank you kindly for sending us your feedback.

We checked the game out from here and as you described, by pressing "play" on the first screen that appears for the player after loading screen you commit to spending 0.50 for the scratch card and right after you are able to scratch it. This is just how the game is set up and in the game side bar you have access to the rules where it explains it will spend this 0.50 by pressing "play".

I do get what you mean though, thank you for your input.

Kind regards,
Team Videoslots
 
Reelsoffun said:
A very naughty setup if i'm honest, luckily it was only 50p and Im not after a refund or anything but it did feel very predatory as many games you click away from the loading splash screen before you actually commit to anything.
Click to expand...
I find it staggering that this game could get past the certification process to be honest. I mean surely the player needs to be presented with a screen of the actual game before they start playing, so they're able to make a decison on whether to participate or not? I can't think of any other slot or game in existence where on first load-up you can commit money before you've seen what the game looks like. It's like there's a whole phase of the play-cycle missing.

Imagine going into a butchers and all the meat is wrapped in opaque plastic, and you can only open it after you've bought it to make sure you've got a steak and not two sausages...
 
Hi @Team.Videoslots

Thanks for your reply, and I get what your saying but what I also was saying is that a quick compare to these games one when you click play your making a commitment to play a game the other you don't thats the difference I was referring to.

Image1.jpg
Image2.jpg



I think a lot of players would find that misleading, and I also think its intentional from the provider knowing that a high proportion of players would otherwise just close the game as soon as they know its a scratch and not a slot, but no as you would have committed to a game.

Lucky that it loads a default stake of 50p and not £5 like some slots do!

As lemon said I'm also surprised that it passed certification as well as to me it was not totally clear that a game round would start by pressing play now.

I guess the only reason the play now button is grayed out is I have no balance.
 
Last edited:
sjonnny said:
Had the same thing thursday morning. Deposit 20 with neteller and got message, deposit compleet money is in your account, but it isn't. Spoke with livechat and sent a screenshot off the deposit. Livechat said i send it to the financial department and they let you now by mail. Still waiting on the mail. Two weeks ago had the same thing with a neteller deposit and it took four days, so i think it will there tomorrow. So this weekend i play at other casinos.
Click to expand...
I'm also waiting on a deposit to come in (from last week), asked today and they still couldn't give me a clear indication on a timeframe of when to expect it to be credited.
 
Reelsoffun said:
Hi @Team.Videoslots

Thanks for your reply, and I get what your saying but what I also was saying is that a quick compare to these games one when you click play your making a commitment to play a game the other you don't thats the difference I was referring to.

View attachment 158345View attachment 158346


I think a lot of players would find that misleading, and I also think its intentional from the provider knowing that a high proportion of players would otherwise just close the game as soon as they know its a scratch and not a slot, but no as you would have committed to a game.

Lucky that it loads a default stake of 50p and not £5 like some slots do!

As lemon said I'm also surprised that it passed certification as well as to me it was not totally clear that a game round would start by pressing play now.

I guess the only reason the play now button is grayed out is I have no balance.
Click to expand...
Hi @Reelsoffun, and thank you for the reply.

We truly appreciate your feedback on this.

Kindest regards,
Team Videoslots
 
sjonnny said:
Had the same thing thursday morning. Deposit 20 with neteller and got message, deposit compleet money is in your account, but it isn't. Spoke with livechat and sent a screenshot off the deposit. Livechat said i send it to the financial department and they let you now by mail. Still waiting on the mail. Two weeks ago had the same thing with a neteller deposit and it took four days, so i think it will there tomorrow. So this weekend i play at other casinos.
Click to expand...
Being curious.

Did you end up getting it sorted and money in account. And if so have you deposited again with no problems.
 
No, still nothing. Spoke yesterday with livechat and they told me that they are still working on it and are waiting for an answer from neteller. They have a screen shot with a transaction ID that I sent. I don't think the problem is with Neteller. I also haven't made a deposit anymore, chat said not to do this either until it's resolved.
 
sjonnny said:
No, still nothing. Spoke yesterday with livechat and they told me that they are still working on it and are waiting for an answer from neteller. They have a screen shot with a transaction ID that I sent. I don't think the problem is with Neteller. I also haven't made a deposit anymore, chat said not to do this either until it's resolved.
Click to expand...
Yeah it was on their side not Neteller as Neteller worked fine all day elsewhere.

Not made a deposit either so there goes any chance of getting xp back up.

Mine was minimum deposit so not actually bothered about money more the fact that if I make other deposits and they fail due to their error then days later they still will not be fixed . Fact it happened to loads of people shows it is a known fault that day. Pity anyone that deposited 100s.

I can understand them checking and it taking time. But 8 days now with no word back and just getting advised not to deposit is ridiculous.

Had something happen the same with bigger deposit elsewhere before. They sorted it and put money on account by next day. Whereas it is now shown that if you make a deposit at VS and their system has an error then basically tough you won't be getting any word back for weeks. Kind of puts people of redepositing there.
 
paul7388 said:
Yeah it was on their side not Neteller as Neteller worked fine all day elsewhere.

Not made a deposit either so there goes any chance of getting xp back up.

Mine was minimum deposit so not actually bothered about money more the fact that if I make other deposits and they fail due to their error then days later they still will not be fixed . Fact it happened to loads of people shows it is a known fault that day. Pity anyone that deposited 100s.

I can understand them checking and it taking time. But 8 days now with no word back and just getting advised not to deposit is ridiculous.

Had something happen the same with bigger deposit elsewhere before. They sorted it and put money on account by next day. Whereas it is now shown that if you make a deposit at VS and their system has an error then basically tough you won't be getting any word back for weeks. Kind of puts people of redepositing there.
Click to expand...
Same experience, deposited over EUR200 and still waiting. I don't believe it's complicated enough to warrant a delay of this long. Also, have never seen this issue with another casino before. Not very impressed.
 
JTown said:
Same experience, deposited over EUR200 and still waiting. I don't believe it's complicated enough to warrant a delay of this long. Also, have never seen this issue with another casino before. Not very impressed.
Click to expand...
Now for that amount of money I can see why you are not impressed.

Mine was only minimum deposit so they can keep it i was more wanting to deposit again but keep getting advised not to till it is sorted . And last weekend I would have wanted to play there especially weekend after payday.

But if I had deposited 200 like yourself think I would be mad. Thats a lot of money to basically be sitting over a week later with no word.

I know transactions sometimes get lost but this time it was down to VS not the merchant so for someone like yourself waiting on 200 euro I would have thought that would be a priority to sort. Obviously not. Hope you get your money soon.
 
paul7388 said:
Now for that amount of money I can see why you are not impressed.

Mine was only minimum deposit so they can keep it i was more wanting to deposit again but keep getting advised not to till it is sorted . And last weekend I would have wanted to play there especially weekend after payday.

But if I had deposited 200 like yourself think I would be mad. Thats a lot of money to basically be sitting over a week later with no word.

I know transactions sometimes get lost but this time it was down to VS not the merchant so for someone like yourself waiting on 200 euro I would have thought that would be a priority to sort. Obviously not. Hope you get your money soon.
Click to expand...
I know it’s min deposit but it’s still your money so I would want it back if I was you. If you owed VS they would ask for it back in no time to be fair
 
paul7388 said:
Now for that amount of money I can see why you are not impressed.

Mine was only minimum deposit so they can keep it i was more wanting to deposit again but keep getting advised not to till it is sorted . And last weekend I would have wanted to play there especially weekend after payday.

But if I had deposited 200 like yourself think I would be mad. Thats a lot of money to basically be sitting over a week later with no word.

I know transactions sometimes get lost but this time it was down to VS not the merchant so for someone like yourself waiting on 200 euro I would have thought that would be a priority to sort. Obviously not. Hope you get your money soon.
Click to expand...
Thanks Paul7388,

Yeah, just made L21 last month. Literally after making L21, I saw what others have been saying about reduced wheel of jackpot spins. I have seen the blue wheel spins reduce with a lot of game play - probably reduced by a factor of 1/10 - 1/20 , I have moved from L21 to L23 (about 22k of XP) and I think I have had 3-4 blue wheel of jackpot spins in that time. Still waiting to see what the general changes look like. The battles and weekly events are great but if they can't resolve simple ewallet deposits quickly and transparently then that's a pretty big dealbreaker for me.
 
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