Videoslots - Newly Accredited

[dionysus]

I think I was less tired running contests than trying to sort this :O

not approved, did not meet requirements

I don't get it, and no straight answer
Has:
All 4 corners visible
Physical government issued mail
Date
Name
Address
I..I'm lost, really

 

[Tirilej]

I think I was less tired running contests than trying to sort this :O

not approved, did not meet requirements

I don't get it, and no straight answer
Has:
All 4 corners visible
Physical government issued mail
Date
Name
Address
I..I'm lost, really

It actually sounds like they are trying to buy themselves more time. If they aren't telling you exactly what you need to do or give them then they are simply stalling.
I maybe didn't read all post about the matter but that account with your mother could that have something to do with it?

 

[dionysus]

Don't know why they arent working with me here:
requirements:
The security check on your address was not approved.

Your uploaded files need to fulfil the necessary requirements:

• File type JPG, PNG, GIF or PDF
• not larger than 3MB (three megabytes) in size
• proof of address cannot be older than 3 months
• all documents need to have all 4 corners visible

file type? check
file size? check
not older than 3 months? check (issue date: June)
4 corners? check

Though I ask WHAT is missing, I get repeated stock response of:
The security check on your address was not approved.

Your uploaded files need to fulfil the necessary requirements:

• File type JPG, PNG, GIF or PDF
• not larger than 3MB (three megabytes) in size
• proof of address cannot be older than 3 months
• all documents need to have all 4 corners visible

 

[dionysus]

Still nowhere, and not nowhere fast
Sent a govt issed cheque
No good, it's folded
Unfolded it but sorry you blacked out info (yes, you need my name address and date, not monies) -this is an ADDRESS verification not an SOW - amount is irrelevant
A tearaway cheque, sent less blacked out info
Well, you took parts off
Yes, it's a qheque, you dont NEED the perforated parts

I swear
They have more personal info

 

[dionysus]

Well, that's as far as I'm willing to go for God's sake.....besides the banking and cheques and whatnot.....even just sent my most recent dental bill in the mail to them, showing how and when and what I do keep my teeth fresh, even my future appts, nothing blacked out or sacred
Naturally, all 4 corners, date, name and address and how much I pay to keep my teeth white
After this if rejected, well, VS know more than the last 3 people I've slept with eesh

And again, this is JUST to show my address

 

[dionysus]

It actually sounds like they are trying to buy themselves more time. If they aren't telling you exactly what you need to do or give them then they are simply stalling.
I maybe didn't read all post about the matter but that account with your mother could that have something to do with it?

Wouldn't think so. We followed all the rules and the guidelines they set out, each and every time; nothing was withheld and we asked permission and checked in always
I keep all emails; there wouldnt be anything circumspect - we always check in first

I always try to lend advice as able and am a stickler for following the rules. Nearly, always, play smart, follow Ts and Cs, and right as rain
But things come up and deal with as must.
But sometimes (shakes fist and gives a grrrrr)

 

[dionysus]

As I typed that, email pops up, youve won free spins
Thanks?
I've a round 3 golden ticket too lol
Cant use either

 

[dionysus]

Yeah..I'm done

The security check on your address was not approved.

Your uploaded files need to fulfil the necessary requirements:

• File type JPG, PNG, GIF or PDF
• not larger than 3MB (three megabytes) in size
• proof of address cannot be older than 3 months
• all documents need to have all 4 corners visible

The doc met every single requirement listed above


Too..much....grief

 

[colinsunderland]

Did the rep not help?

 

[dionysus]

Oh.....my........gods


We regret to inform you that the Proof Of Address document that you recently uploaded has unfortunately been rejected as it the address on the document does not match with the address in your videoslots account).


FFS
As recent as 2 days ago, when all this started, was I in chat to update my address (again), and the rep assured me, end of chat, they would update my address
YOU CANNOT MANUALLY UPDATE YOUR ADDRESS...which is WHY I came into chat to update my address which YOUR rep assured me they would do to have it current
Of course they dont match if I cant manually update my profile and your reps wont either
How on Earth could they possibly match?????????






I'm...I'm utterly gobsmacked

 

[dionysus]

Did the rep not help?

which one of 10 that answer and restart the concerns each time?
Each email response is different staff

 

[colinsunderland]

@Casinomeister is this how an accredited casino should behave, block accounts instantly after deposit then give the customer service level that @dionysus is getting here?
@Team.Videoslots why are you blocking play for customers after deposit? Why not block deposits as well while you wait for documentation? Otherwise people might think you are going back to your pre-accredited ways.

 

[colinsunderland]

which one of 10 that answer and restart the concerns each time?
Each email response is different staff

Well I've tagged Bryan now, watch how quickly they manage to resolve it now

 

[dionysus]

Just now..back in chat; rep assures me, they will update to my current address

will take care of this immediately. will send you an email as soon as the address will be updated and verified

So, if true, and address updates to the one I state is my address, then there is NO reason, on god's green earth, the doc will be denied, if that is the (current) mitigating concern, as they will match

 

[dionysus]

Well I've tagged Bryan now, watch how quickly they manage to resolve it now

I've been...very cautious. Yes, Bryan and max are resources, but one I've been unwilling to mention or say in chat because if nothing else, I'm an adherent, adamnant rule follower and I wouldnt risk my acct using CM as leverage

 

[colinsunderland]

I've been...very cautious. Yes, Bryan and max are resources, but one I've been unwilling to mention or say in chat because if nothing else, I'm an adherent, adamnant rule follower and I wouldnt risk my acct using CM as leverage

No I agree with that, but if the rep isn't helping, and you are getting poor customer service, and they are operating like a rogue casino do by blocking play as soon as you deposit, then I think he should know about it.

 

[dionysus]

the dep/block measure, yes?
My acct issues, not PAB issue.....yet....went through chat, email and rep
I'd only tag max if it came to pAB (regarding me)

Posting publicly? Sure, it's a casino issue

 

[dionysus]

Well, 1st rep 2 days said would update address
Didnt
2nd, will sort immediately
Didnt
Third now, will send to relevant dept
How can my address match on my documents, if you are unwilling to update my address on my profile?

you're biting your tail here in an unending circular motion.
Ask to update my address (30 sec procedure)
Send in docs
Docs dont match profile address
Yes, update my profile address
We'll review docs and update address


They CANNOT match if you are unwilling to recognize how they actually match

Does anyone else here see the utter ridiculousness of this?

 

[dionysus]

the reason why the document has not been approved is because the document has been edit in. Please upload the document not edited in by this link:

No, no, there are 0 edits, it's a physical piece of paper, name, address, date, 4 corners, my godsdamned thumb is in it holding it up in my hands (blocking nothing but an empty non-corner edge, a picture from my phone, uploaded
There are NO edits, no changes
From my phone to VS
But here, here is a copy no thumb, flat on a blanket
(bet it gets rejjected)

 

[dionysus]

Thank you for completing the Videoslots.com security check.

Your identity has been verified.

_________________________________________

Ok, let's start with the good, because, despite my last 2 days, I'm a tolerant good-natured person who is more oft than not, an optimist
Resolved in the end, despite jumping through more unneccessary hoops than a Seaworld dolphin


The bad - i encourage ANYONE who wants to play, VERIFY BEFORE your first depsit.
Despite any protestations you may get from the casino they arent asked for nor required...JUST DO IT...get your profile, identity and banking verified even before your first round of play, because, by gods, it isnt worth the headache later
New world and it aint fun

Here's hoping it ends here, and not HEY SOW


ugh

Ayway, ty for the kind words and help here, weird being on the other end.



It's there for the reading, make your own informed - and a little more read - determinations, yeah?

 

[dionysus]

Just....going to drop these here, if for no other reason, than should things, mysteriously no longer be there, it's my own personal source (or insurance) of less grief

​

 

[colinsunderland]

Just....going to drop these here, if for no other reason, than should things, mysteriously no longer be there, it's my own personal source (or insurance) of less grief

​

View attachment 156374View attachment 156375View attachment 156376

And minutes after Bryan was tagged, coincidently, all documents are approved. Funny that.

 

[dionysus]

And minutes after Bryan was tagged, coincidently, all documents are approved. Funny that.

TBF - I dont think he gave any undue influence, rather, managers either sent them through, last doc put me over the edge, or staff just became utterly tired of me

I'd think, more, squeaky wheel gets the grease than nepotism - id never cash in that card lest it were death-bed dire

 

[dionysus]

and FYI, not saying that's a tool I have in my belt
Rather, I dont ask for, nor expect favours

 

[colinsunderland]

TBF - I dont think he gave any undue influence, rather, managers either sent them through, last doc put me over the edge, or staff just became utterly tired of me

I'd think, more, squeaky wheel gets the grease than nepotism - id never cash in that card lest it were death-bed dire

No but the thread is likely monitored, even when the rep isn't posting, and it's not the first time it's happened. Glad it's finally sorted for you

 

[dionysus]

No but the thread is likely monitored, even when the rep isn't posting, and it's not the first time it's happened. Glad it's finally sorted for you

thank you
more, I think, uppers (VS) viewed, than staff, sorted it
But end of day, (I, you, will never know truly, I dont) a bill got me past the goal post

I'd suggest, members view the thread and posts and read as mostly, honestly, I could relay it



I don't believe I got any special dispensations.....rather,a long, bloody...and tiresome, haul to muck through, as a player

 

[dionysus]

Please, don't think I'm backpedalling
I'm thankful to those in VS as tried to help, and members here as lent support and answered Qs
I've...well, a stellar memory, and I'm not going anywhere - I'll be around come CM awards this end of year with input

 

[Team.Videoslots]

@Casinomeister is this how an accredited casino should behave, block accounts instantly after deposit then give the customer service level that @dionysus is getting here?
@Team.Videoslots why are you blocking play for customers after deposit? Why not block deposits as well while you wait for documentation? Otherwise people might think you are going back to your pre-accredited ways.

It might as well have been after a withdrawal. Whenever the accumulated transactions exceeds €2,000.00, CDD documentation is necessary.

Just now..back in chat; rep assures me, they will update to my current address

will take care of this immediately. will send you an email as soon as the address will be updated and verified

So, if true, and address updates to the one I state is my address, then there is NO reason, on god's green earth, the doc will be denied, if that is the (current) mitigating concern, as they will match

Sorry for the inconvenience, dionysus. Glad that it's sorted now!

Have a nice day ahead.

Kind regards,
Team Videoslots

 

[Slottery]

It might as well have been after a withdrawal. Whenever the accumulated transactions exceeds €2,000.00, CDD documentation is necessary.


Sorry for the inconvenience, dionysus. Glad that it's sorted now!

Have a nice day ahead.

Kind regards,
Team Videoslots

Just to clarify, do you really mean that accumulated transactions (deposits+withdrawals) trigger CDD verification with you? If i deposit €10 and win big, you need verification documents before you can pay winnings and if winning is really big and meet EDD threshold and still deposit been only €10, you require SOW and everything else before you are willing to pay?

If you serve Canadian players like Dino under MGA license, they really clearly use word "deposit threshold" and there really are no necessary requirement for documents if that deposit threshold is not reached. Would be happy to be proven wrong as many other casinos then are not up to date and should inform MGA to let hem know what is necessary and what's not.

Here's again one picture from MGA material from 2018, i'm pretty sure it haven't changed much or then many have missed it.

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[Seaman63]

Dear Team Videoslots I got E-Mail today, that following the new german regulations, Videoslots will deduct a 5% Tax, minimum 0,01c from every Spin. So far, so good. But...if I am playing only 10c per Spin, this means a 10% tax deduction. (My old math teacher would be proud of me). I am curious, where the other 5% will go?

 

[colinsunderland]

Dear Team Videoslots I got E-Mail today, that following the new german regulations, Videoslots will deduct a 5% Tax, minimum 0,01c from every Spin. So far, so good. But...if I am playing only 10c per Spin, this means a 10% tax deduction. (My old math teacher would be proud of me). I am curious, where the other 5% will go?

So they have dropped to 87% RTP AND taking the extra tax they are paying from customers?
Think I would be looking at one of the legitimate, non MGA, casinos if I lived there

 

[CongoGB]

Maybe they are putting the RTPs back up and have decided to take the tax through each spin instead? Or is that too positive thinking?

 

[pinnit2014]

Maybe they are putting the RTPs back up and have decided to take the tax through each spin instead? Or is that too positive thinking?

When Mr Wild thinks 50% scratchcards are good for customers i would suggest, yes, too positive

Then again, find it hard to get why so many get het up over VS when there's other casinos out there if you don't like them

 

[colinsunderland]

Maybe they are putting the RTPs back up and have decided to take the tax through each spin instead? Or is that too positive thinking?

Seriously though, if they do, then that would be a positive move, @Team.Videoslots ?

 

[Team.Videoslots]

Dear Team Videoslots I got E-Mail today, that following the new german regulations, Videoslots will deduct a 5% Tax, minimum 0,01c from every Spin. So far, so good. But...if I am playing only 10c per Spin, this means a 10% tax deduction. (My old math teacher would be proud of me). I am curious, where the other 5% will go?

Currently, you are not charged on a 10 cents bet. However, considering the development in the German market is new for everyone, we may implement updates in the near future.

Kind regards,
Team Videoslots

 

[colinsunderland]

Currently, you are not charged on a 10 cents bet. However, considering the development in the German market is new for everyone, we may implement updates in the near future.

Kind regards,
Team Videoslots

So will you be increasing the RTP again now that you are getting the tax back by charging per spin?

 

[Team.Videoslots]

So will you be increasing the RTP again now that you are getting the tax back by charging per spin?

Last week we removed most games for Germans to cope with the new requirements, but since this update we have brought them back, including games that run on 96% RTP.

Kind regards,
Team Videoslots

 

[colinsunderland]

Last week we removed most games for Germans to cope with the new requirements, but since this update we have brought them back, including games that run on 96% RTP.

Kind regards,
Team Videoslots

Good, so no 87% rubbish then
I genuinely can't understand how the German regulators expect a casino to be able to stay in business if they have to pay 5.3% tax on turnover, without doing what you are by charging extra per spin.

 

[bowki]

Play N Go still at 87, Netent 90, and Pragmatic 89%. Just sayin ? But maybe it takes some time to change it back?

And yes, there are competitors with the extra 5cent/bet running PnG at 96%.

 

[subsoil]

Last week we removed most games for Germans to cope with the new requirements, but since this update we have brought them back, including games that run on 96% RTP.

Kind regards,
Team Videoslots

Which games? Or which providers? The games i play are still at ~87% AND are charged every spin.

 

[Team.Videoslots]

Which games? Or which providers? The games i play are still at ~87% AND are charged every spin.

To find the games with the highest RTP, visit

You do not have permission to view link Log in or register now.

when logged in. We haven't done further updates to the games with decreased RTP, but we brought back all games that were deactivated last week.

We charge on all bets over 10 cents. As the tax is applicable to every bet made, you can expect further updates in the coming days.

Kind regards,
Team Videoslots

 

[Seaman63]

Currently, you are not charged on a 10 cents bet. However, considering the development in the German market is new for everyone, we may implement updates in the near future.

Kind regards,
Team Videoslots

Thanks for the info. The new German regulations are definitely confusing at the moment.

 

[kennygamerboy]

Has anybody ever won anything off the daily free rolls? Been playing in them
Since October last year and when I win the spins are always all mostly dead how is that possible? Surely I would of got lucky one time but it seems the spins are always dead like super super low rtp just for the battles winnings. Example won 20 spins before on that pink elephant game 18 dead spins come on?? Call me weird but that’s not normal and it’s a regular thing as well don’t even be happy about placing in the daily free rolls cos the rewards are ALWAYS dead. Not doing tonight’s neither cos I’ve wasted four hours every week and get pittance back

 

[o0d122y]

Has anybody ever won anything off the daily free rolls? Been playing in them
Since October last year and when I win the spins are always all mostly dead how is that possible

I cant play the freerolls or do much else of the sites cool features yet ... I wish I could, I joined years ago.. made have a few small deposits here n there but I didn't like that I couldn't play in me country's currency.
Then in the weekend just been, I deposited around $100 before winning and losing a couple of grand over a couple of hours - I had fun, was ready to consider videoslots; not as my new online gaming home (just yet) but I could definitely see me overstaying my welcome on their couch in the gaming lounge every other day

then I realized I was stuck at level 1 with 300 od XP, even though I had collected thousands.

So i brought it up with chat, they said I was indeed right n that they would pass it on to the relative team and get back to me via email in an hour or so, half a day at most

....that was about 6 days ago now lololol

so i'm pretty pis$ed off.. not at them, but at myself for being such a stubbourn ba$tard and refusing to make any deposits until I get me little email saying, "sorry we have an explanation as to why you're not collecting XP or levelling up but.. here, have 3 free spins valued at 10c each on book of dead"

then I'll feel much better, will be a level higher, aaaaaaaaaaaand

have 30 cents worth of spins I can watch slowly decay until they expire.

so, yeh, nah, I haven't won anything off the free rolls

 

[Reelsoffun]

Has anybody ever won anything off the daily free rolls? Been playing in them
Since October last year and when I win the spins are always all mostly dead how is that possible? Surely I would of got lucky one time but it seems the spins are always dead like super super low rtp just for the battles winnings. Example won 20 spins before on that pink elephant game 18 dead spins come on?? Call me weird but that’s not normal and it’s a regular thing as well don’t even be happy about placing in the daily free rolls cos the rewards are ALWAYS dead. Not doing tonight’s neither cos I’ve wasted four hours every week and get pittance back

Clearly you have never played pink elephants for real money or you would know that it is quite normal to go lots of spins without wins, you would also know that below 10x features are also common.

Free spin rewards are just like real spins in that the more you play the better chance you will hit something decent, but as they are often only in a few spins at a time its a small window to hit something but they do hit big occasionally, loads of people here have posted some pretty good hits from the freebies.

 

[Reelsoffun]

I cant play the freerolls or do much else of the sites cool features yet ... I wish I could, I joined years ago.. made have a few small deposits here n there but I didn't like that I couldn't play in me country's currency.
Then in the weekend just been, I deposited around $100 before winning and losing a couple of grand over a couple of hours - I had fun, was ready to consider videoslots; not as my new online gaming home (just yet) but I could definitely see me overstaying my welcome on their couch in the gaming lounge every other day

then I realized I was stuck at level 1 with 300 od XP, even though I had collected thousands.

So i brought it up with chat, they said I was indeed right n that they would pass it on to the relative team and get back to me via email in an hour or so, half a day at most

....that was about 6 days ago now lololol

so i'm pretty pis$ed off.. not at them, but at myself for being such a stubbourn ba$tard and refusing to make any deposits until I get me little email saying, "sorry we have an explanation as to why you're not collecting XP or levelling up but.. here, have 3 free spins valued at 10c each on book of dead"

then I'll feel much better, will be a level higher, aaaaaaaaaaaand

have 30 cents worth of spins I can watch slowly decay until they expire.

so, yeh, nah, I haven't won anything off the free rolls

That would depend on what games you played, as unless its changed games like roulette or blackjack for example don't give any XP only slot play etc

 

[Team.Videoslots]

Hi @o0d122y,

I'm looking into your XP issue and will get back to you asap. We apologize for the inconvenience.

Have a nice weekend ahead.

Kind regards,
Team Videoslots

 

[o0d122y]

That would depend on what games you played, as unless its changed games like roulette or blackjack for example don't give any XP only slot play etc

indeed, and when playing slots, the amount of XP you receive varies on the RTP% of the slot.
But in this case, it's something else.. it's just nobody knows what lol. everybody I've spoken to on support says they can see there is a problem on their end and I should be levelling up, but I'm guessing they can't find out why because I still haven't heard back from anyone.

I'm still relatively new to the site, the only reason I brought it up to support was because when trying to play a freeroll, i hadn't met the XP requirements of 2500 in the last month, I currently had only earned around 1700, which made no sense because I've never levelled up and my profile says I'm 333.5XP/2000 from levelling up

who knows

 

[Bonanza Lover]

Hi @TeamVideoslots, is there a reason why Rick and Morty Megaways is now showing as not allowed in the UK? As I used to play this lots and after months of play it is suddenly removed?

 

[anddi32]

Finally i'm here at level 21. I'm low roller so it took about five years to pass 210k xp-points. Lot's of losses lot's of big wins and crazy amount of game rounds. Yes i knew level 21 will give special wheel but still it's nice to see some loyalty prize at this point.

Thanks @Team.Videoslots for this award and now it's time to continue my journey to level 22.