Videoslots - Newly Accredited

[Team.Videoslots]

Good morning all,

@Lincolnuk -- No, nothing unusual is reported. However, I will look into it to ensure that everything works as intended. As Mr_slot5 said, if you initiate a deposit, but it's not completed, your deposit limit is temporarily triggered as a safety feature. It reset again within 15 minutes.

@Kroffe -- Sorry for the late reply. We had issues yesterday evening, which have since been resolved.

Have a nice week ahead, everyone.

Kind regards,
Team Videoslots

 

[Kroffe]

Hi and sorry @Kroffe,

We are looking into it and will get back to you asap.

Kind regards,
Team Videoslots

I know i said i would return in May, and i understand im being impatient returning now after just 5 weeks, but the suspense is killing me.
Whats the deal with Book of ra classic being 92% rtp while all other novomatics are 95ish %, (for Swedish market only as far as i know)

 

[pinnit2014]

I know i said i would return in May, and i understand im being impatient returning now after just 5 weeks, but the suspense is killing me.
Whats the deal with Book of ra classic being 92% rtp while all other novomatics are 95ish %, (for Swedish market only as far as i know)

View attachment 153619

Start with one and then it spreads

 

[Kroffe]

Start with one and then it spreads
View attachment 153620

I had that thought, but the problem is not exclusive to Videoslots.
All sites i can play novomatics on have BOR classic set at 92% for some reason.
Not the problem, but im still curious why.

 

[kidgloves]

@Team.Videoslots

Are the stat counters set up properly for today's newly released games? I counted 3 consecutive wins on a slot and didn't get the trophy and the counters aren't displaying properly...they are saying /3 with no number on the left.

 

[Team.Videoslots]

Hi @kidgloves,

What game, please? -- Will have a look at it immediately.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi @kidgloves,

I have checked, and it works for all today's releases that have trophies. However, kindly note that 'Royal Crown' doesn't have any due to technical difficulties (we are working on a fix and hope that we can add trophies for this game in the future).

Have a great weekend, everyone.

Kind regards,
Team Videoslots

 

[Kroffe]

I know i said i would return in May, and i understand im being impatient returning now after just 5 weeks, but the suspense is killing me.
Whats the deal with Book of ra classic being 92% rtp while all other novomatics are 95ish %, (for Swedish market only as far as i know)

View attachment 153619

This question has been answered via PM.
Only the 92% version licensed is for Swedish market.

 

[Mr_Slot5]

This question has been answered via PM.
Only the 92% version licensed is for Swedish market.

View attachment 153838

Book of Ra on 92% I’d certainly give that one a miss, bad enough on 95%

 

[kidgloves]

Hi @kidgloves,

I have checked, and it works for all today's releases that have trophies. However, kindly note that 'Royal Crown' doesn't have any due to technical difficulties (we are working on a fix and hope that we can add trophies for this game in the future).

Have a great weekend, everyone.

Kind regards,
Team Videoslots

Well I have problems with all of todays releases....none of the counters show a number on the left hand side. No trophies are registering despite 3 or 4 wins in a row.
I have it on video but can't upload here anymore?? - it start with a last win of £1.20 so 1 win registered I then get 3 more wins in a row and no trophies are awarded.

 

[DreamRJ]

How long does it take to get the wheel spin for completing all trophies in a slot?

All I got so far was a blue wheel! I hope that is not correct. I thought you got a red wheel?

 

[Jono777]

How long does it take to get the wheel spin for completing all trophies in a slot?

View attachment 153901

All I got so far was a blue wheel! I hope that is not correct. I thought you got a red wheel?

You will do mate

It is a bit of an erratic situation. I have had the red credit within an hour, I have also waited till the following day on occasion.

Luck of the draw Dream but defo with 24 hours

 

[pinnit2014]

How long does it take to get the wheel spin for completing all trophies in a slot?

View attachment 153901

All I got so far was a blue wheel! I hope that is not correct. I thought you got a red wheel?

normally a few hours in my experience; once waited nearly a day mind you

Dunno why it's not automated like the others though - must need to manually allocate those 5 FS

 

[kidgloves]

Makes me think they look at your overall play and stake / loss then decide what values to award you in terms of free spins on which game etc....

 

[pinnit2014]

Makes me think they look at your overall play and stake / loss then decide what values to award you in terms of free spins on which game etc....

With such cynicism you could really go places

I'd say that's a possibility

 

[DreamRJ]

normally a few hours in my experience; once waited nearly a day mind you

Dunno why it's not automated like the others though - must need to manually allocate those 5 FS

I know right.... The wheel Bronze, Silver, Gold and Diamond always get done within 1 hour maximum! All the blue wheels are instant! Makes no logical sense.

I am still waiting, it still has not been credited either!

Is there anyway to toggle or filter the achievements so you can see which slots you have completed all trophies in? I can not find any option for it?

 

[Slottery]

Makes me think they look at your overall play and stake / loss then decide what values to award you in terms of free spins on which game etc....

That's made for sure but most of the companies been able to automize this kind of simple task quite many years ago.

 

[JkG]

Any VS reps here?

What TF is going on that all of a sudden I can withdraw to the card I've deposited from for the last god knows how many years ( and yes it's updated always)

The video slots c.s was SO bad. No help at all. Told me I need to deposit from another method again, to be able to withdraw!?! I don't have multiple bloody cards ..wtf is this guy's?? Why can't I withdraw like I always did ???

Attached are my last deposits all from same card as trying to withdraw onto, also attached at my withdrawals and latest refusals this morning (and one since also not on there )

No one will tell me what Wirecard is either . First I've seen that in there .

Refuses to allow me to withdraw a rightful win ...and then am given the reason above by poor C.S

Videoslotd has become absolutely AWFUL of late .also attached awful VS c.s chat support

 

[Video_Poker_Pro]

Any VS reps here?

What TF is going on that all of a sudden I can withdraw to the card I've deposited from for the last god knows how many years ( and yes it's updated always)

The video slots c.s was SO bad. No help at all. Told me I need to deposit from another method again, to be able to withdraw!?! I don't have multiple bloody cards ..wtf is this guy's?? Why can't I withdraw like I always did ???

Attached are my last deposits all from same card as trying to withdraw onto, also attached at my withdrawals and latest refusals this morning (and one since also not on there )

No one will tell me what Wirecard is either . First I've seen that in there .

Refuses to allow me to withdraw a rightful win ...and then am given the reason above by poor C.S

Videoslotd has become absolutely AWFUL of late .

@Team.Videoslots

 

[JkG]

@Team.Videoslots

I did

Have had zero reply

 

[Reelsoffun]

Makes me think they look at your overall play and stake / loss then decide what values to award you in terms of free spins on which game etc....

I would say that's how it should be really? At least be based of stakes for that game.

Why should someone that completes ALL on a slot with average stake of 20p get the same as someone who completed it with an average stake of £3 ?

Some sort of reward based on average stake would be by far the fairest way to do it, for the casino and player.

 

[sueyh]

I did

Have had zero reply

This is weekends. I think they will reply you on Monday Europe time.
I understand you are frustrated, but CS is quite clear that the bank rejected inwards payment, I don't think that is VS fault.
I know you were able to withdraw to that card in the past so you think it is strange that you cannot do this time, but trust me, that happened with me on a few different casinos, main reason is I believe banks sometimes change their policy regarding to inwards payment to the credit/debit card.
Also it happened to me that the bank rejected the inwards payment from casino A, but accepted the payment from casino B, but a few months later, the bank starts to reject the inwards payment from casino B too.

CS suggested to talk to your bank, so why don't you do it? Ask them if they are rejecting international inwards payment to credit/debit cards.

Though one thing strange is why CS did not recommend to use bank wire transfer, you don't need to make another deposit to withdraw by the bank transfer, all you need to do is verifying your bank account by submitting the bank statement with your name and address on.

The best thing you can do while you are waiting for team VS response, talk to your bank, explain them what happened with VS or if you don't want to tell the bank about gambling, simply tell them you were bringing funds from oversea merchant to your debit/credit card but you were informed by the merchant that the bank rejected the inwards payment.

 

[colinsunderland]

This is weekends. I think they will reply you on Monday Europe time.
I understand you are frustrated, but CS is quite clear that the bank rejected inwards payment, I don't think that is VS fault.
I know you were able to withdraw to that card in the past so you think it is strange that you cannot do this time, but trust me, that happened with me on a few different casinos, main reason is I believe banks sometimes change their policy regarding to inwards payment to the credit/debit card.
Also it happened to me that the bank rejected the inwards payment from casino A, but accepted the payment from casino B, but a few months later, the bank starts to reject the inwards payment from casino B too.

CS suggested to talk to your bank, so why don't you do it? Ask them if they are rejecting international inwards payment to credit/debit cards.

Though one thing strange is why CS did not recommend to use bank wire transfer, you don't need to make another deposit to withdraw by the bank transfer, all you need to do is verifying your bank account by submitting the bank statement with your name and address on.

The best thing you can do while you are waiting for team VS response, talk to your bank, explain them what happened with VS or if you don't want to tell the bank about gambling, simply tell them you were bringing funds from oversea merchant to your debit/credit card but you were informed by the merchant that the bank rejected the inwards payment.

Theres no way a rejected payment from a bank would be processed back the same day. I would be amazed if thats what the cause of this was.

 

[sueyh]

Theres no way a rejected payment from a bank would be processed back the same day. I would be amazed if thats what the cause of this was.

It happened with me. One day I made a withdrawal before bed time, it was approved, went happily to bed, got up in the morning, when I logged in, I saw the money was back to my casino account. That was a few years ago when the withdrawal with visa took around 24 hours to reach my bank account, nowadays, the payment processor are using visa direct. What is happening with banks normally is any inwards payment is blocked and it went straight back to the sender, so I don't see why it cannot happen on same day.

I'm not saying I'm 100% sure "bank reject" is the cause, there could be another issue, that's why I said it is a good idea to talk to the bank to see if that is the cause.

 

[JkG]

Theres no way a rejected payment from a bank would be processed back the same day. I would be amazed if thats what the cause of this was.

This has never happened me even on Saturdays and Sundays the money goes directly into my visa almost immediately.

What ever they're spinning here is b.s.
And she wasn't very good at it either

 

[JkG]

It happened with me. One day I made a withdrawal before bed time, it was approved, went happily to bed, got up in the morning, when I logged in, I saw the money was back to my casino account. That was a few years ago when the withdrawal with visa took around 24 hours to reach my bank account, nowadays, the payment processor are using visa direct. What is happening with banks normally is any inwards payment is blocked and it went straight back to the sender, so I don't see why it cannot happen on same day.

I'm not saying I'm 100% sure "bank reject" is the cause, there could be another issue, that's why I said it is a good idea to talk to the bank to see if that is the cause.

It's definitely not as colinsunderland said .

I've had no issues with two other casinos I was lucky with ! Neither one and that was last weekend and the weekend before !!!
This is pure weird

 

[JkG]

Just checked it there from earlier when I instead requested a bank transfer to my IBAN. Hasn't been rejected by VS yet so ... bank transfer ( to a/c visa attached to) is allowed and takes longer - but return to my visa card instantly isn't? Still seems mighty odd that they push so much about only being able to deposit and withdraw to the same method but the c.s was trying to get me to deposit more via a different method in order to take my winnings out that way !? Hmmm?

 

[sueyh]

Just checked it there from earlier when I instead requested a bank transfer to my IBAN. Hasn't been rejected by VS yet so ... bank transfer ( to a/c visa attached to) is allowed and takes longer - but return to my visa card instantly isn't? Still seems mighty odd that they push so much about only being able to deposit and withdraw to the same method but the c.s was trying to get me to deposit more via a different method in order to take my winnings out that way !? Hmmm?

I have talked with my bank about this issue, and there is nothing strange about bringing money into your bank account via bank transfer when you cannot do that via visa withdrawal to the same bank account. I am using bank transfer for my withdrawal to the bank account that is attached to my visa debit that I use as a deposit, because my bank doesn't accept inwards visa payment from VS and a few other casinos. You don't know it is another issue or bank rejection until you talk to your bank.

When it happened to me, I talked to my bank and my bank confirmed me that is the case, and as far as I know many banks are starting to reject international visa inwards payment from non-sanction merchant, also I was told not by a casino but by my bank, in some casinos I can use visa withdrawal, and some casinos I cannot, because every casinos use different payment processing company. If the money is from non-sanction merchant or country through visa inwards payment, it will be rejected.

I know how you feel, I have been there, when it happened to me first time, it was with another casino, not with VS and I just assumed it was stalling tactic from the casino, when it happened second time I talked to the bank and I learned it is not a stalling tactic from a casino, it is the policy the bank is taking.

 

[JkG]

But I just said I never used bank transfer before, so it shouldn't work the opposite way since that's one thing most casinos are so strict on . My bank had nothing to do with it it because money is coming and going on there all weekend with no issues. .and I still haven't received my withdrawal to the bank via this bank transfer so until that happen....?

Ugh never mind

My needs a refill ?

 

[sueyh]

But I just said I never used bank transfer before, so it shouldn't work the opposite way since that's one thing most casinos are so strict on . My bank had nothing to do with it it because money is coming and going on there all weekend with no issues. .and I still haven't received my withdrawal to the bank via this bank transfer so until that happen....?

Ugh never mind

My needs a refill ?

Many casinos allow "bank wire transfer" as a withdrawal option even if the player never deposited using bank wire.

I never deposited using "bank wire" in any casino but I don't have any problem with a withdrawal via bank wire transfer, and I am doing that for a few years now so you can relax. Bank wire transfer can be done only on a business day so you have to wait until Monday or Tuesday, but pretty sure you are not able to reverse, so just wait a day or two more. Unless if you used "trusty" which I'm not familiar with since that option is only available in Europe, and I believe a transaction via trusty can be done on weekends(?).
I'm pretty sure you will get your money soon, so enjoy your drinking. Congrats on your winning.

 

[Team.Videoslots]

Hi all,

@DreamRJ -- It may take up to 8 hours before the last trophy is added.
@JkG -- I'm looking into it and will get back to you asap.

Have a nice Sunday ahead.

Kind regards,
Team Videoslots

 

[geordiecolin]

Hello @Team.Videoslots Is there a possibility of you adding Pirates Hold from Cayetano to your games because I played it a little elsewhere and I suspect that it will go down quite well?

 

[Oscar Arnhem]

Videoslots down??

 

[Team.Videoslots]

Hi @geordiecolin,

We are looking into it. As it looks, it's doubtful that it will be part of this month's releases. I will give you an update as soon as I know more.

@Oscar Arnhem -- We had some temporary problems yesterday evening that, luckily, were resolved soon thereafter.

Have a nice day.

Kind regards,
Team Videoslots

 

[geordiecolin]

Hi @geordiecolin,

We are looking into it. As it looks, it's doubtful that it will be part of this month's releases. I will give you an update as soon as I know more.

@Oscar Arnhem -- We had some temporary problems yesterday evening that, luckily, were resolved soon thereafter.

Have a nice day.

Kind regards,
Team Videoslots

Thank you for your PM @Team.Videoslots . I will give it some more play at PP to check out its bonuses some more

 

[DreamRJ]

I just wanted to ask others a question? Did anyone else ever get 19 or 20 blue wheel spins when they restarted the achievements for a slot?

It happened to me the other day for pirates quest slot? Is this normal?

Also I just checked by scrolling through all trophies for the green icon on the slots and I found 1 on Gemix, so I clicked it, but not had the 20 blue wheels yet? lol

Maybe it was an error and it was broken perhaps?

 

[09237653]

I just wanted to ask others a question? Did anyone else ever get 19 or 20 blue wheel spins when they restarted the achievements for a slot?

It happened to me the other day for pirates quest slot? Is this normal?

Also I just checked by scrolling through all trophies for the green icon on the slots and I found 1 on Gemix, so I clicked it, but not had the 20 blue wheels yet? lol

Maybe it was an error and it was broken perhaps?

After you reset achievements sometimes you will get 'x wins per day' rolled over from the previous session earned before you reset (if its still the same day)

it happened to me on lil devil i have '750 wins in a day' already despite not reaching the normal 500 wins achievement yet because i powered through the last 1000 wins and then reset achievements.

 

[DreamRJ]

After you reset achievements sometimes you will get 'x wins per day' rolled over from the previous session earned before you reset (if its still the same day)

it happened to me on lil devil i have '750 wins in a day' already despite not reaching the normal 500 wins achievement yet because i powered through the last 1000 wins and then reset achievements.

Thanks, Strange how it gave me about 20 though lol I do not think I will get any for Gemix then lol as it is Play N Go. I do not play those slots at VS anymore! because of the reduced RTP!

 

[09237653]

its only if you reset in the same day. the bug has been there for years.

 

[DreamRJ]

its only if you reset in the same day. the bug has been there for years.

Ahh ok damn it. Thanks for letting me and others know, I will of course "NOT" Take advantage of this then hahaha. Now I just need to focus playing one slot all the time only for a while

 

[Reelsoffun]

@Team.Videoslots BTG slots down?

Anyone else having issues or just me?

 

[kidgloves]

I had the blue wheel glitch on a new release last week, it awarded the wheel for 4 wins in a row, then it kept awarding it every half hour or so, even if I was playing another slot. I ended up with about 40 blue wheels in my inventory lol. I'm an honest soul though, I let them know and they removed all the wheels from my account but gave me a nice thank you free spin gift in any case. It was tempting to play the wheels, but can you imagine hitting a JP or even a decent feature off some free spins only to have it vetted and voided..

 

[Team.Videoslots]

Hi @Reelsoffun

BTG had some issues yesterday evening, but it was fixed this morning. Everything works fine now.

@kidgloves -- Thank you for that. We really appreciate that you raised that problem to our attention.

Have a nice Friday.

Kind regards,
Team Videoslots

 

[kidgloves]

@Team.Videoslots

Would it be possible for you to arrange the awards in order shortest expiry first? For example, If I want to save my rewards from Monday and there is a battle weekend on the following Sat/Sun, then I'll earn a lot of rewards at the weekend which then restrict my ability to redeem the Monday rewards as they are effectively 'at the of the queue' in my rewards wallet, although they are going to expire first.

 

[Team.Videoslots]

Hi @kidgloves,

That's an excellent idea. I will see what can be done.

Have a nice week ahead.

Kind regards,
Team Videoslots

 

[Jono777]

Hiya @Team.Videoslots

Any idea please when the Relax and Push slots will be out of maintenance?

Thank you

 

[Team.Videoslots]

Hi @Jono777,

All Relax games are up again.

Kind regards,
Team Videoslots

 

[sueyh]

100FS on Candy Bonanza Megaway from a red wheel, and I got this nice surprise. 1000x on free spins, Total amount I got from 100FS is around $110.

 

[Jono777]

Nice, nice, Nice ^^^^

I was gutted as I managed to save 2 red wheels along with the weekend rewards as BOTH landed on round 2 JP chases tickets (These should not be on the red wheels IMO as players work hard to finally land them and it is unfair)

Anyhow, my disappointment was short lived as DoA gave me a nice lil wild line to make up for it

 

[DreamRJ]

I was playing that new slot and all of a sudden I got this error message. I contacted live chat and they have escalated it to the games team. Book of 99 slot by relax gaming.

Maybe VS just decided because it has a 99% RTP that they saw a lot playing it and decided to make this error happen to stop people from playing it hahaha.

I am not wanting a reply from the rep as I have just escalated it already with live chat. I was posting it here in case others had the same error and it is now not letting me play the slot, every time I press the spin button it just pops up that error message lol.