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Videoslots - Newly Accredited

Also while I am at it @Team.Videoslots - More bugs that I noticed too with the website and usability and visual.

!: > Some slots from some providers when using the drop down filter list do not show up in the list of slots with the promo images for each slot for that provider and the names etc etc. For example 1 I noticed is Diamond Mine (blueprint gaming) that is not listed in the filtered list.

2: > Last played tab is not displaying some slots I last played from some providers either....... So for example, some red rake slots are not listed and some relax gaming slots too. Like Marching Legions as an example. There is many more that I just can not list because I do not have the time.

I hope you can look into it and fix them too.

Thanks in advance :)
 
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Please remember that this is a public forum, not the boy's locker room. Inappropriate language like this is unnecessary and uncalled-for.
DreamRJ said:
EDIT: Please do not tell me to email you the same info I have already provided in this thread. Please can you just contact the provider and see why it suddenly broke?
Click to expand...
I can't speak for anyone apart from myself but I'm finding a lot of your recent posts in this thread, and the tone of them, to be really annoying. You do nothing but seize any vestige of an opportunity to moan and complain, and you're sucking the fun and spirit out of this thread at a rate of knots. Whether you like it or not, most of your observations could be sent directly to VS instead of here, yet you seem to lick your lips with glee at the thought of bloating this thread with your blunt demands and requests.
I do wish you'd just fuck off quite frankly. You really do come across as such a bitter, joyless prick. I can't be alone in thinking this.

Kind regards and sarcastic smileys etc :):):)
 
Lemon said:
I can't speak for anyone apart from myself but I'm finding a lot of your recent posts in this thread, and the tone of them, to be really annoying. You do nothing but seize any vestige of an opportunity to moan and complain, and you're sucking the fun and spirit out of this thread at a rate of knots. Whether you like it or not, most of your observations could be sent directly to VS instead of here, yet you seem to lick your lips with glee at the thought of bloating this thread with your blunt demands and requests.
I do wish you'd just fuck off quite frankly. You really do come across as such a bitter, joyless prick. I can't be alone in thinking this.

Kind regards and sarcastic smileys etc :):):)
Click to expand...

Your not alone by far.

He has always treated the reps like his personal slaves and talks trash to them constantly.

Seems to think he is something special.
 
Lemon said:
I can't speak for anyone apart from myself but I'm finding a lot of your recent posts in this thread, and the tone of them, to be really annoying. You do nothing but seize any vestige of an opportunity to moan and complain, and you're sucking the fun and spirit out of this thread at a rate of knots. Whether you like it or not, most of your observations could be sent directly to VS instead of here, yet you seem to lick your lips with glee at the thought of bloating this thread with your blunt demands and requests.
I do wish you'd just fuck off quite frankly. You really do come across as such a bitter, joyless prick. I can't be alone in thinking this.

Kind regards and sarcastic smileys etc :):):)
Click to expand...
That second line from bottom is totally unnecessary - I think the readers got the weight of your opinion well before that line. Please don't abuse and disrespect other contributors. Thank-you.
 
dunover said:
That second line from bottom is totally unnecessary - I think the readers got the weight of your opinion well before that line. Please don't abuse and disrespect other contributors. Thank-you.
Click to expand...

To be honest @dunover

Everyone is getting sick to the back teeth with the disgusting way he talks to and treats the reps.

Its a shame more dont come out and admit it.

This is not a new issue and Bryan has had words with him before.

He only treats the reps this way as he knows they cant have a go back.

His two messages above are quite tame compared to the normal diatribe he hurls at the reps.

And we wonder why reps disappear.

If i owned VS, i certainly would not be paying my staff to work through his daily list of attention seeking demands.
 
For what it is worth and to set the record straight.

I have never once been warned or spoken to by Bryan about any of my posts. Via PM or anything. So where you got that from is beyond me, again people in this forum feel they can just attack me for absolutely no reason. Again I will tag Bryan so he can again take a look at this thread again.

@Casinomeister

EDIT: And to add, I do not need to justify how I post. I post in a direct way when I am reporting issues. People obviously read my posts in totally the wrong way and pick any fault they can from them. Most people understand that my posts are in no way abusing reps what so ever. I would never do that. Reps do a great job and they do not deserve to be abused. But yet you and a very small handful of members out of the thousands and thousands who use this forum on a daily basis think you can bully and attack and belittle and gang up on other users constantly. You have been warned a few months back from Bryan as well @Gaz237 I got nothing further to say so if you do continue to post I will again just ignore your nasty posts and the other few members who also take it upon themselves to attack and hurt me for absolutely no reason.

Other than to just give themselves some gratification because they obviously get a kick out of attacking other members. There is some words for it..... You know the Bully and Troll words.........
 
Last edited:
Gaz237 said:
Everyone is getting sick to the back teeth with the disgusting way he talks to and treats the reps.
Click to expand...

Whether that is the case or not berating another forum member with foul language is not going to solve the problem. So don't.

... This is not a new issue and Bryan has had words with him before. ...
Click to expand...

When was this? DreamRJ claims that never happened.
 
maxd said:
Whether that is the case or not berating another forum member with foul language is not going to solve the problem. So don't.



When was this? DreamRJ claims that never happened.
Click to expand...

Can I just add this please. You can also see the very small handful of members who are the group who is attacking me and other members from seeing the likes on their posts. Notice it is always the same 4 or 5 users every time!
 
Thank you, but at this point that is not the issue. The issue is that basic respect to other forum members AND refraining from foul language are both Forum Rules. Regardless of what one thinks of another forum member violating those Rules with pointless flaming is not the answer. There are procedures in place -- yes, the Report mechanism, and Ignore if absolutely necessary -- and they should be used.
 
dunover said:
That second line from bottom is totally unnecessary - I think the readers got the weight of your opinion well before that line. Please don't abuse and disrespect other contributors. Thank-you.
Click to expand...
I agree the comment went over the line. However as a previous forum rep I'm inclined to agree that his approach is not the best.

The reps here are to the best of my knowledge supposed to deal with larger complaints and issues, not act as certain members personal support channel.

And a user specific issue with a game most certainly would be better dealt with by support than forum reps, especially in a weekend.
 
DreamRJ said:
Can I just add this please. You can also see the very small handful of members who are the group who is attacking me and other members from seeing the likes on their posts. Notice it is always the same 4 or 5 users every time!
Click to expand...

Oh come on Dream we have been through all this before.

Not everyone that comments or likes a comment is attacking you. You even set up a thread years back about cyber bullying and it was all discussed in there.

Maybe Bryan never gave you a warning. But in one of the threads a member of staff told you that Rep's are not here to be at your Beck and Call 24/7.

As has been said countless times for years. You tag VS non stop for pretty mundane things. Your posts to them often come across as rude. You expect them to answer them instantly or you tag them again.

Over last few years many members have mentioned it in a civil manner. At times you are actually harassing the Rep. But every time you deflect from what you are doing by playing the victim card.

Maybe Lemon should not have included a line.

But most of what he put was quite correct. Now just because people keep calling you out for your behaviour does not mean it is a personal attack. They do it as no matter how many times it is mentioned you just continue to keep doing it.

And every time it always turns into a drama about how you are getting bullied.
 
Halvor said:
I agree the comment went over the line. However as a previous forum rep I'm inclined to agree that his approach is not the best.

The reps here are to the best of my knowledge supposed to deal with larger complaints and issues, not act as certain members personal support channel.

And a user specific issue with a game most certainly would be better dealt with by support than forum reps, especially in a weekend.
Click to expand...

Thanks for your input :)

Can I just say the reason I post issues in this thread and any thread for a casino I have issues with regardless if it is weekend or not is because. Sometimes dealing with live chat or the normal support channels can often lead to them not dealing with the issue properly and it can sometimes take longer to resolve or fix issues.

So I post in this or other threads because it is easier and more direct. I am not the only member who posts or reports issues to the reps. It also does not matter if it is weekend or not. Some reps do work at weekends. Some do not I totally get that. I also do not demand anything. That is just something these other forum members are trying to pick fault with in any of my posts and attack me for.

This is in no way a justification of the way or style I post in. I post in many different styles, sarcastic, fun at times and serious and directly at times too. As do other members. It is always down to the fact that some members read into them in totally the wrong way and then think I am being abusive which is 100% not the case.
 
paul7388 said:
Maybe Bryan never gave you a warning. But in one of the threads a member of staff told you that Rep's are not here to be at your Beck and Call 24/7.
Click to expand...

So again another assumption. Well I do not remember that if you can find that post in question then please link it.

And again another wrong assumption. I never expect them to reply instantly at all. So you are wrong.

This is solely an excuse people use to justify their actions towards me and others!
 
DreamRJ said:
Thanks for your input :)

Can I just say the reason I post issues in this thread and any thread for a casino I have issues with regardless if it is weekend or not is because. Sometimes dealing with live chat or the normal support channels can often lead to them not dealing with the issue properly and it can sometimes take longer to resolve or fix issues.

So I post in this or other threads because it is easier and more direct. I am not the only member who posts or reports issues to the reps. It also does not matter if it is weekend or not. Some reps do work at weekends. Some do not I totally get that. I also do not demand anything. That is just something these other forum members are trying to pick fault with in any of my posts and attack me for.

This is in no way a justification of the way or style I post in. I post in many different styles, sarcastic, fun at times and serious and directly at times too. As do other members. It is always down to the fact that some members read into them in totally the wrong way and then think I am being abusive which is 100% not the case.
Click to expand...
But you do make demands, just on the previous page you stated you will not provide Information nor will you contact support.

Intended or not it comes across as demanding and quite frankly mean spirited towards customer support and the people working there.

I have absolutely no idea how red rake games work, but it's likely a stuck round that support either would have been able to release, or would have been able to forward earlier.
 
DreamRJ said:
So again another assumption. Well I do not remember that if you can find that post in question then please link it.

And again another wrong assumption. I never expect them to reply instantly at all. So you are wrong.

This is solely an excuse people use to justify their actions towards me and others!
Click to expand...
Time you faced facts.

Yet again you are trying to deflect from your actions.

If you remember i myself have had this discussion with you in a civil manner several times. And i have nothing against you.

Only reason people keep bringing up the subject is because you keep doing it non stop. And yet again you never think maybe i am coming across wrong and people might be right that i am harassing the Rep's. But no it is always the poor me none likes me and everyone attacks me.

Seriously don't know why i bother. Think about it tho. Why does the same topic come up repeatedly for years.

Is it because people think oh let's sit and wait till Dream comes on so we can attack him. Or is it because people are using forum and go oh FFS yet another post from Dream to VS.
 
Halvor said:
I agree the comment went over the line. However as a previous forum rep I'm inclined to agree that his approach is not the best.

The reps here are to the best of my knowledge supposed to deal with larger complaints and issues, not act as certain members personal support channel.

And a user specific issue with a game most certainly would be better dealt with by support than forum reps, especially in a weekend.
Click to expand...
Stole my post: Completely agree

Maybe it's because of their previous/current activity but there's a lot of stuff getting asked of reps that should be run by the customer support IMO or, not being able to get the required answer from support, then kicked to here.

I'm actually surprised TV haven't told folk 'can you run these type of issues by our support' if i'm honest.
 
TV has publicly said they are the games department numerous times. Hence they deal with everything to do with the games. But they also deal with other aspects of the casino too. Not just games.

Can I also say, I do use support. I also sometimes post here and use live chat support as well. But sometimes I just choose to depending on the issue use 1 or the other. And as my issue was with a stuck round perhaps in a red rake slot. As they are in the games department. The support would basically let the games department know about the issue anyway as they follow procedure. So All I was doing was cutting out the middle man. Hence why I posted in this thread for this issue.

If my posts come across wrong I am sorry! but I can not help the fact people read them wrong most of the time.
 
From this point on. I will just no longer post issues in this thread or others. I will use live chat support instead then!

@paul7388 - message received I will now not post issues to reps on CM going forward. That way I will not risk my posts being picked upon. :)
 
maxd said:
Whether that is the case or not berating another forum member with foul language is not going to solve the problem. So don't.



When was this? DreamRJ claims that never happened.
Click to expand...
Bryan commented in the thread at the time i believe.

@maxd Just for clarity i never used any foul language.

Pretty sure Paul has got it right below. I dont doubt for 1 min Dream denies it happening, was just another time when it kicked off when people had had enough of the way he spoke to people.

"Maybe Bryan never gave you a warning. But in one of the threads a member of staff told you that Rep's are not here to be at your Beck and Call 24/7."

@DreamRJ cant be arsed quoting all your posts on the last two pages, but they all have something in common, everyone else is wrong and there is nothing you do or say thats wrong, And yet again you play the victim card. When you yourself have been told in the past, that the way you treat the reps is bordering on bullying
 
Last edited:
DreamRJ said:
For what it is worth and to set the record straight.

I have never once been warned or spoken to by Bryan about any of my posts. Via PM or anything. So where you got that from is beyond me, again people in this forum feel they can just attack me for absolutely no reason. Again I will tag Bryan so he can again take a look at this thread again.

@Casinomeister

EDIT: And to add, I do not need to justify how I post. I post in a direct way when I am reporting issues. People obviously read my posts in totally the wrong way and pick any fault they can from them. Most people understand that my posts are in no way abusing reps what so ever. I would never do that. Reps do a great job and they do not deserve to be abused. But yet you and a very small handful of members out of the thousands and thousands who use this forum on a daily basis think you can bully and attack and belittle and gang up on other users constantly. You have been warned a few months back from Bryan as well @Gaz237 I got nothing further to say so if you do continue to post I will again just ignore your nasty posts and the other few members who also take it upon themselves to attack and hurt me for absolutely no reason.

Other than to just give themselves some gratification because they obviously get a kick out of attacking other members. There is some words for it..... You know the Bully and Troll words.........
Click to expand...

All i got from Bryan was a jovial P.S Gaz, stop bullying Dream, as he had read the post you had tagged him in accusing me of bullying you.

I guess you wont remember that one either, but he was more peed off that you kept calling him Brain.

Edit to reply to your edit- If you go around treating and talking to people like crap then you do need to justify it.

Bryan said to myself at the time, to report anything that was abuse of the reps, I,m the guilty party here, as never want to bother him, as he is away building/holiday etc. You have no such qualms, and will tag away to him personally, instead of just using the report button. Pretty much the same way you use VS.
 
Last edited:
DreamRJ said:
TV has publicly said they are the games department numerous times. Hence they deal with everything to do with the games. But they also deal with other aspects of the casino too. Not just games.

Can I also say, I do use support. I also sometimes post here and use live chat support as well. But sometimes I just choose to depending on the issue use 1 or the other. And as my issue was with a stuck round perhaps in a red rake slot. As they are in the games department. The support would basically let the games department know about the issue anyway as they follow procedure. So All I was doing was cutting out the middle man. Hence why I posted in this thread for this issue.

If my posts come across wrong I am sorry! but I can not help the fact people read them wrong most of the time.
Click to expand...

Or, you could have just emailed them rather than make a customer specific problem public. You've pretty much said it's likely to be a stuck game round, which means it's account specific. @Team.Videoslots have said more than once they won't deal with account queries on forum and you have to email them, considering how much you post in this thread, I'm sure you know that. So putting stuff like

'EDIT: Please do not tell me to email you the same info I have already provided in this thread. Please can you just contact the provider and see why it suddenly broke?'

sounds pretty demanding to me, and by saying that, you are admitting that you know they will want the problem emailing so they can look at it at a user level rather than game level.

I can also remember a staff member telling you not to hassle the rep at some point in the past as others have said.
 
colinsunderland said:
Or, you could have just emailed them rather than make a customer specific problem public. You've pretty much said it's likely to be a stuck game round, which means it's account specific. @Team.Videoslots have said more than once they won't deal with account queries on forum and you have to email them, considering how much you post in this thread, I'm sure you know that. So putting stuff like

'EDIT: Please do not tell me to email you the same info I have already provided in this thread. Please can you just contact the provider and see why it suddenly broke?'

sounds pretty demanding to me, and by saying that, you are admitting that you know they will want the problem emailing so they can look at it at a user level rather than game level.

I can also remember a staff member telling you not to hassle the rep at some point in the past as others have said.
Click to expand...

Yep I hold my hands up on this one. I jumped the gun and I now contacted Live Chat and they are investigating it for me.

I probably should not have said that line I said you are right. It does sound and come across wrong! I will try to be more appropriate from now on.
 
I agree with everything the others have said in this thread regarding dreamrj. I had a massive argument with him when he first joined for doing the same stuff a few years back. And Brian had to intervene.

I just ignore him now, as every other week he cries out for attention on here. I'm not bullying and none of us are. Just pointing out the obvious.

To be honest he really needs to grow up and find something more useful to do with his time besides start attention seeking threads every week.

I honestly truly think he just does it on purpose now to get sympathy from the reps. I've been a member on here for 10 years and have never been annoyed by a person on the forum more then him.
 
Decided to try Lord of the wilds today, needless to say I am never ever ever playing it again,
 

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Scott1baird said:
Decided to try Lord of the wilds today, needless to say I am never ever ever playing it again,
Click to expand...
I saw the version with added jackpots was running at 93%
Not sure how much of that is tied to the jackpots, but wouldnt surprise me if basegame was running around 90%

 
@Team.Videoslots

A while ago I asked about adding the auto play to chocolates which was added shortly after, thanks for that!

My next inquiry is could you look into adding it for just for the win games but namely "Wolf howl" as i have seen that on other sites with auto play but is sadly missing from the VS version as this game can be a while getting to bonus an auto play would be much be appreciated.

I must admit its starting to be a trend with auto play being missing, I hope this isn't a sign of things to come!

Regards,

Steve.
 
UKGC strikes again?

Noticed today that thunderkick games have all lost the option to continue autoplay after a bonus round, can you ask them to restore this feature please? yesterday they all had this option today they do not.

This is extra annoying at VS due to the battles.

autoplay.jpg
 
Last edited:
CongoGB said:
Quick question for @Team.Videoslots - absolutely not a complaint, and out of pure curiosity:

When you complete all the achievements for a game - how come the red wheel isn't awarded immediately like the blue ones are? Is it a manual process?

Just wondering! :)
Click to expand...

I just completed 3 games this month and all three wheels have give me 50 free spins 0.10€ stake. . Best total win from those wheels was 4,6€ ..

Hope you get better wheels :).

I will just change games..
 
Jono777 said:
Ironic last couple of posts, I was pondering the recent quality of the red wheels earlier, would not have bothered posting if no one else had lol....

Has anyone recently (past 3-4 month's or so) had a red wheel upgrade to bronze/silver/gold etc?
Click to expand...
Yeah, previous one before today was a Bronze that turned into £50. Today was 50 spins in Big Bad Wolf - not bad.
 
I used Paypal a few times to deposit (at Videoslots) and withdraw becouse i had money on that account.
Its instant between Paypal and VS with withdrawal and deposit.
Thats good, but to get the money to my bankaccount from Paypal it takes 2 days and thats just slow.

So, i dont want to use Paypal anymore (atleast not when withdrawing) and it shouldnt be a problem, right?
I can deposit with any method (also bankaccount), but for some reason i can now only withdraw to Paypal?

It turns out that VS cant change my withdrawal method and cant even take away Paypal as an option?? :what:

Before it has always been deposit and withdrawal with the same method unless i used Swish then i could use to bankaccount.

Ive emailed and chatted with support back and forth for a few days now and that was the final answer. :eek2::eek:

They should hire some1 who actually knows what they are doing, right?
It shouldnt be so hard.. they have changed it before with no problem.

VS just delete Paypal from everyones account, ok? :cool:
Problem solved. :thumbsup:
 
sapit222 said:
I used Paypal a few times to deposit (at Videoslots) and withdraw becouse i had money on that account.
Its instant between Paypal and VS with withdrawal and deposit.
Thats good, but to get the money to my bankaccount from Paypal it takes 2 days and thats just slow.

So, i dont want to use Paypal anymore (atleast not when withdrawing) and it shouldnt be a problem, right?
I can deposit with any method (also bankaccount), but for some reason i can now only withdraw to Paypal?

It turns out that VS cant change my withdrawal method and cant even take away Paypal as an option?? :what:

Before it has always been deposit and withdrawal with the same method unless i used Swish then i could use to bankaccount.

Ive emailed and chatted with support back and forth for a few days now and that was the final answer. :eek2::eek:

They should hire some1 who actually knows what they are doing, right?
It shouldnt be so hard.. they have changed it before with no problem.

VS just delete Paypal from everyones account, ok? :cool:
Problem solved. :thumbsup:
Click to expand...
Unless it's changed over the past couple of years, it used to be that the withdrawal went to the most used method. So if you deposited 1000 by paypal and 100 by card, the deposits should have gone back to paypal.
They reset the counters for me previously, but rules have got stricter since then so not sure of they can do that now :(
 
colinsunderland said:
Unless it's changed over the past couple of years, it used to be that the withdrawal went to the most used method. So if you deposited 1000 by paypal and 100 by card, the deposits should have gone back to paypal.
They reset the counters for me previously, but rules have got stricter since then so not sure of they can do that now :(
Click to expand...
Used to be i could choose between trustly (bank) and skrill when making a withdrawal.
Not sure if it was because they both had similar amounts deposited/withdrawn or something.

Now its last used only.
 
That Thunderkick 'stop autoplay on feature' UI change is a bit strange really. Seems an odd thing to remove unless you have to. Maybe it will be put back to how it was. I've always found their autoplay functionality awkward - having to click on the stake on the way out is a bit confusing if you're already on the one you want. Loads of times I've gone back to the game and I can only press spin.
 
Reelsoffun said:
yes couple of weeks ago had a red to bronze
Click to expand...
You can't beat a nice Bronze wheel from a red trophy :)
The wheel spins and you're thinking 'please don't give me 50 spins on Sword of fucking Khans...' and then it starts slowing down...'Yeah that's 75 is it...? No! That's too fast...ooh lovely - Bronze me up, baby!'
First time I had one of those I nearly fell over, it was a great surprise :)
 
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