Videoslots - Newly Accredited

[colinsunderland]

You dont need as Swedish licence to accept Swedish players. You only need Swedish licence if you want to offer SEK and Swedish language. Swedish players can play at any MGA casino without any issues.

Same goes for Danish players.

You do, however, need to comply with the law though, which you aren't.

 

[wizzy]

@Team.Videoslots

When I go to deposit with Trustly on your website it asks me to LOGIN to my online bank,
this means that this company is keeping all of your customers details in a database forever
whenever I go to deposit now with trustly, they automatically login to my bank account, no password no pin code no text message needed

they have full control over your bank account meaning they could login whenever they wanted and take out all of your money from your bank account, or if this company was to be hacked then those hackers could take out all of your money from your bank account and thousands of your customers bank accounts

this is just something i realized weeks after depositing and just googling it there seems to be lots of people with concerns over using trustly, it's not like they just want the account number and sort code.. no they want full access to your bank

the bank would not refund customers because the customer has given them full access to their account

I will be changing my online bank details for the bank account I used and I will not deposit with trustly again. you hear of companies being hacked a lot of the time and this is not outside the realms of possibility

 

[thr0b]

Trustly operates via Open Access banking. It's perfectly safe and legitimate, and you can withdraw their access at any time , usually through your bank's website or app.

 

[slotmaster]

You do, however, need to comply with the law though, which you aren't.

I love you Colin! You sounding like me as I am going through legal stuff that noone wants to follow the laws and can't get any help.

 

[Slottery]

You dont need as Swedish licence to accept Swedish players. You only need Swedish licence if you want to offer SEK and Swedish language. Swedish players can play at any MGA casino without any issues.

Same goes for Danish players.

Any MGA casino who accept Swedish players under that license, not that many doing so. Pretty same than UK, most of casino operators have just decided to respect their license requirements.

 

[slotmaster]

Bump for return of creature of black lagoon?

What was the hack?

 

[salmonhell88]

Videoslots offering Swedish players with new law of max 5000 sek per week to "regret previously made" withdrawals as a new "deposit" not counting towards the 5000 sek, funny kek

 

[slotmaster]

Way to go guys, you chased the rep away.

 

[colinsunderland]

Way to go guys, you chased the rep away.

Just tag him in a post saying 'Hey guys, been trying to deposit and it keeps failing'. watch how quick you get a reply then

 

[Team.Videoslots]

Hi @slotmaster,

All Universal Studios branded games are removed from Canada. We don't know if it will be possible to bring them back; there is no ETA at the moment.

Br,
Team Videoslots

 

[Jono777]

Bump for return of creature of black lagoon?

What was the hack?

Its been back a while here.

I was convinced the temporary removal was to nerf the RTP but upon its return, I checked and was soon eating a slice of humble pie lol

 

[slotmaster]

Hi @slotmaster,

All Universal Studios branded games are removed from Canada. We don't know if it will be possible to bring them back; there is no ETA at the moment.

Br,
Team Videoslots

Ohhh Did not realize it was universal studios. Another of my faves gone. F@#$_ I hate my life.

 

[geordiecolin]

Is Videoslots under attack? I can not log in?

 

[Buffalo Bill]

Same here,says contact support

 

[Balky]

The games are not loading. Looks like an attack :/

 

[Wondah]

Mr Vegas, socialtournaments pragmatic, noaccountcasino etc.....creepy shit lol

 

[Valemort]

Getting this message when I try and access the site.

DNS_PROBE_FINISHED_NXDOMAIN

 

[ESCJAMIE]

This site can’t be reached

You do not have permission to view link Log in or register now.

’s server IP address could not be found.

• Outdated URL.

DNS_PROBE_FINISHED_NXDOMAIN

 

[Balky]

Its working again

Balky

 

[Wondah]

get this when you try to start a tournament on socialtournaments. (couldn't find the ip from the server.


Het IP-adres van de server van ppad-td.pragmaticplay.net kan niet worden gevonden

 

[geordiecolin]

The bastids. L&L had an attack earlier today. I am now curious if any other group have or will be targeted over the next few days?
Bloody China!

 

[Mr_Slot5]

There were multiple sites down with the same error. Not just casinos. No idea what was going on but several sites I tried returned an IP error.

 

[geordiecolin]

There were multiple sites down with the same error. Not just casinos. No idea what was going on but several sites I tried returned an IP error.

It has been sited that China are quite adept at hitting Countries that have upset them recently with cyber attacks and while doing so they harvest loads of info that can be used in future if they desire too.
It may be a good idea to revisit your own security and passwords

 

[thr0b]

Nothing so sinister. A cock-up.
Cloudflare DNS goes down, taking a large piece of the internet with it – TechCrunch -

You do not have permission to view link Log in or register now.

 

[goatwack]

"Internet providers usually have their own, but they’re often bad, so alternatives like Google’s have existed for many years, and Cloudflare launched its service in late 2018."

Reassuring to know. That large swathes of the World Wide Web hinge on a select few 3rd-party companies

 

[sueyh]

@Team.Videoslots

I cannot use my Visa Debit for deposit again. Same message to last time.
I remember you mentioned something about error on using USA dollars on my cards, do you think it is possible that it has something to do with you started supporting NZ dollars recently?
Anyway, I appreciate if you can look at the issue please.
Thank you very much.

 

[helenakp]

@Team.Videoslots on Wednesday i had withdraw of 300€ today it hit my bank account of 258€????
How on earth is it possible that i am missing 42€?? What fee am i missing? Usually they would be 5-7€ but 42€ is insane

 

[slotmaster]

@Team.Videoslots on Wednesday i had withdraw of 300€ today it hit my bank account of 258€????
How on earth is it possible that i am missing 42€?? What fee am i missing? Usually they would be 5-7€ but 42€ is insane

Your bank is charging a fee?

 

[helenakp]

Your bank is charging a fee?

Dont know whats happening but 42€ is really shocking!

 

[sueyh]

@Team.Videoslots

It looks like I can make a deposit, so please don't worry about my previous post.
Thank you.

 

[Team.Videoslots]

Hello @sueyh,

We apology for the late reply. It is great to hear that the issue was solved. If you have any further issues, please contact us via email [email protected] and we will take a deeper look into the issue.

Best regards,
Team Videoslots

 

[Team.Videoslots]

Hi there @helenakp,

We do not have any withdrawal fees on our end, unless you have made multiple withdrawals per day.

Could you please contact us via email [email protected] and we'll have look what the issue could be. Thank you in advance.

Best regards,
Team Videoslots

 

[helenakp]

Hi there @helenakp,

We do not have any withdrawal fees on our end, unless you have made multiple withdrawals per day.

Could you please contact us via email [email protected] and we'll have look what the issue could be. Thank you in advance.

Best regards,
Team Videoslots

No i had just one withdraw and now i will send you pm

 

[helenakp]

I have sent you a email @Team.Videoslots and will send here to as a prove of my online banking,screenshot as it clearly there is NO fee from my bank,so its your call now

 

[helenakp]

@Team.Videoslots i have send you email still no response from you?

 

[Reelsoffun]

@Team.Videoslots

Getting a bad gateway error 502 on 3 of the new games?

Pick a pinata
Diamond inferno
Odin infinity reels

Any ideas? Im UK so maybe they got bonus buys so its blocking them? If so can they not show up at all please

 

[Team.Videoslots]

Hello @helenakp,

We have received your email and we are on it. We'll get back to you soon.

Have an nice day.

Br,
Team Videoslots

 

[thr0b]

@Team.Videoslots

Getting a bad gateway error 502 on 3 of the new games?

Pick a pinata
Diamond inferno
Odin infinity reels

Any ideas? Im UK so maybe they got bonus buys so its blocking them? If so can they not show up at all please

I'm also in the UK - just checked for you.

Diamond Inferno loads fine, as does Odin. Couldn't find the Piñata game you mention - nothing comes up in the search.

 

[Team.Videoslots]

Hi @Reelsoffun,

Error 502 Bad Gateway should be a temporary error caused by some network issue.

We have tried the game and it seems to be working normally from the UK.

If the issue continues, could you please contact us via email [email protected]

Thank you in advance.

Best regards,
Team

You do not have permission to view link Log in or register now.

 

[geordiecolin]

I have attempted to contact you via [email protected] a number of times this morning and an error message is received stating that [email protected] was not found at Videoslots.com and unknown to address.
Could you please address the issue I sent you via PM in here as you know my details for my account in VS?

 

[Team.Videoslots]

Hello @geordiecolin ,

We apology but that was our mistake. The correct address is: [email protected]

Could you please contact us there, so, that we can do proper troubleshooting if the issue still exists.

Thank you in advance.

BR,
Team Videoslots

 

[curremon]

@Team.Videoslots

Why has Creature from the Black Lagoon been removed please?

maybe its been set to lower rtp and then returned

 

[ZoeP]

maybe its been set to lower rtp and then returned

As with Everything else. I think after this Freeroll wagering runs out, it's a good time to leave it there.

 

[Jono777]

maybe its been set to lower rtp and then returned

Nope, I posted saying that wasn't the case few pages/posts back. RTP is still showing over 96%

 

[curremon]

Nope, I posted saying that wasn't the case few pages/posts back. RTP is still showing over 96%

Then they havent updated info yet

 

[CasinoNinja]

Is IGT games working for anyone else in the UK, can't launch any of them.

 

[colinsunderland]

@Team.Videoslots you ever going to answer my email about why you let a third party company access my information without my consent?

 

[dionysus]

they did, in a manner, twice
re -

Hi Colinsunderland,

Your welcome to contact our customer service if you have further questions regarding the subject and they can forward you to our legal department.

Unfortunately I cant help you with this question.

Br,

Team Videoslots

You can send your username including your questions here [email protected] and I will ask our legal department to get back to you on any questions you might have.

in other words, Team VS has said as much as they are able, or willing, so I'm gathering anything else, would need to go through support (or PAB) or w/e recourse you pursue, but I shouldnt think youre going to get the response youre looking for here

 

[colinsunderland]

they did, in a manner, twice
re -



in other words, Team VS has said as much as they are able, or willing, so I'm gathering anything else, would need to go through support (or PAB) or w/e recourse you pursue, but I shouldnt think youre going to get the response youre looking for here

Please don't dive in telling me what has or hasn't been done when you haven't seen the emails so far. I posted on here as I have been waiting since Saturday for a response to my question.

I have had replies from support that range from nonsensical to just wrong, like, as an example

Videoslots and Mr Vegas operate under the same gaming license and share certain information about our customers across our brands in order to comply with legal obligations under RG and AML. Thus, consent does not apply to such processing of personal data.

That is completely wrong. Consent does apply.

Considering this is a player forum, and others have been affected by them (allegedly) unlawfully sharing customer data, then I don't see the problem asking for an update.

Then you have Mr Wild jumping in with his comments, isn't a rep, but seemingly can make statements on behalf of Videoslots who he works for.

 

[wizzy]

Gonzo's quest megaways on Videoslots RTP 92% very bad