Videoslots - Newly Accredited

[slotmaster]

@Team.Videoslots

Why has Creature from the Black Lagoon been removed please?

Oh nooooo, Was going to play that today!

 

[Jono777]

Oh nooooo, Was going to play that today!

Discovered it missing last night mate.

Actually got a little bit ahead for a nice change yesterday, so thought quick 50 spins on it, only to discover it was AWOL??

Busted out now but checked out of interest earlier and still not back?

 

[slotmaster]

Discovered it missing last night mate.

Actually got a little bit ahead for a nice change yesterday, so thought quick 50 spins on it, only to discover it was AWOL??

Busted out now but checked out of interest earlier and still not back?

Ya just checked, nowhere to be found.

 

[Team.Videoslots]

Hello, @Jono777 and @slotmaster

Creature from the Black Lagoon has been taken down due to a temporary issue. We are aiming to have it back up next week.

Best Regards,
Team Videoslots

 

[sueyh]

Any withdrawn via bank option latley if so how long did it take to get your funds

I last used it 2 months ago took 4 days

If you withdraw on weekdays via bank transfer, it will hit your account within a few hours, probably max 24hours, but of course I am not in UK, so it might be different time frame there.
If you don't mind I am asking, I remember you wrote something about visa withdrawal a few days ago, did you get the money OK?
I asked visa withdrawal around 9 hours ago, used to an instant by visa direct, but not this time.

 

[ESCJAMIE]

If you withdraw on weekdays via bank transfer, it will hit your account within a few hours, probably max 24hours, but of course I am not in UK, so it might be different time frame there.
If you don't mind I am asking, I remember you wrote something about visa withdrawal a few days ago, did you get the money OK?
I asked visa withdrawal around 9 hours ago, used to an instant by visa direct, but not this time.

Hi hun yeah got it next day at 4pm which is standerd for my bank so it wasnt visa direct even thou transaction said it was ?

 

[CongoGB]

Just a head's up - I made a small withdrawal at 10am this morning, got the "approved" e-mail straight away as usual. An hour later, the withdrawal was back in my VS account. Lucky I noticed and didn't chuck it away spinning!

No explanation as to why yet, maybe banking problems on the VS side?

Either way, not good that it ended up back in my VS account an hour after getting an e-mail saying the WD had been "approved".

Have WD it again, and got another "approved" e-mail. Hoping it stays that way this time!

Edit:

My 2nd withdrawal is now appearing in my bank account, so that's good.

However, I just got an e-mail from VS Customer Service who were "happy to confirm your withdrawal has now been cancelled and credited back to your Videoslots account."

So something went wrong somewhere - I'm guessing customer service messed something up!

 

[Team.Videoslots]

Hello @CongoGB

We have just replied to an e-mail which I assume is yours. In these cases, it's some small technical issue most of the time and if you try again once it has been reverted, it should work.

If you continue to have issues, please send us an e-mail to [email protected]

Best Regards
Team Videoslots

 

[sueyh]

@Team.Videoslots

Hi, Team VS. I have requested a withdrawal to my visa debit and it was approved 30 hours ago but it is not in my bank account yet.

Yes, my bank supports Visa direct, actually, 2 withdrawals I made to my visa debit last month was instant, the money has hit my bank account even before I got the email to say "your withdrawal was approved."
And, even if the transaction was done by normal "return to the card" method not by visa direct, it should been in my account by now,.-it normally takes around 24 hours.
I appreciate if you can check it for me please.

I will send you an email with my detail.

Thank you very much for your help.

 

[Team.Videoslots]

Hi @sueyh,

Thanks for letting us know.

We are replying to your email to help you out as quickly as possible. Meanwhile, we are sorry for any inconvenience caused by the delay.

I wish you all a great week.

Br,
Team Videoslots

 

[sueyh]

@Team.Videoslots

Thank you very much for your reply. The money is NOT in my account yet which is very strange.
Anyway according to the email response I got from your support, I should wait until the end of 7th July.
Actually it is past midnight here so it is 7th July here, but I will wait until the end of 7th July GMT which is around 36 hours away.
Hope the fund is going to hit my account before that, but if it doesn't I'll send my bank statement to show the money is not there as the support requested on the email.

Thank you very much for your fast assistant.

 

[paul7388]

@Team.Videoslots

Thank you very much for your reply. The money is NOT in my account yet which is very strange.
Anyway according to the email response I got from your support, I should wait until the end of 7th July.
Actually it is past midnight here so it is 8th July here, but I will wait until the end of 7th July GMT which is around 12 hours away.
Hope the fund is going to hit my account before that, but if it doesn't I'll send my bank statement to show the money is not there as the support requested on the email.

Thank you very much for your fast assistant.

Only 6th of July where I am lol.

 

[Kroffe]

Only 6th of July where I am lol.

You need to stop living in the past Paul.

 

[sueyh]

Only 6th of July where I am lol.

Thank you for correcting my mistake...yes indeed it is 7th July here,,,so I'd better wait for 36 hours....yes....I just proved what a bottle of wine can do to your brain...

 

[sueyh]

@Team.Videoslots

The money just hit my bank account. Thank you very much for your help team VS. You are the best rep indeed.

 

[dionysus]

about 12 hrs here, still waiting for WD, used the ecashout; will check again in another couple

 

[Team.Videoslots]

Hi @dionysus,

Please get in touch with us at [email protected] if you have any trouble with your withdrawal.

@sueyh, happy to hear that. Feel free to reach out to us at any time if you experience any issues.

Best regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

Hello, Team VS. I cannot make a deposit with visa debit at the moment.
I tried to use two different visa debit from two different bank, both didn't work, and judging from I was able to make a deposit at another casino 10 minutes after I tried at VS, I think it is the issue with your end.
I appreciate if you can check the problem please.
Thank you.

 

[Team.Videoslots]

Hi @sueyh,

Please get in touch with us at [email protected] and we will look into that at once.

Br,
Team Videoslots

 

[PeterH92]

@Team.Videoslots I noticed that you had Live Quantum Roulette however it seems to have disappeared now when would this be available again?

 

[Team.Videoslots]

Hi @PeterH92,

We are doing our best to get it live in the UK as well. No ETA currently, unfortunately.

Best regards,
Team Videoslots

 

[colinsunderland]

Hi @sueyh,

Please get in touch with us at [email protected] and we will look into that at once.

Br,
Team Videoslots

lol 3 minutes for a reply to someone who couldn't make a deposit, yet days later no reply to my question about your privacy policy, or affiliate tags for customers who move over to the new brand.

 

[Team.Videoslots]

Hi @colinsunderland,

Could you refresh my memory regarding your question about our privacy policy?

As for affiliates and the new brand, you must get in touch with your affiliate manager, or reach out to our affiliates directly at [email protected]. Sorry, but I'm not confident in answering questions about that.

Br,
Team Videoslots

 

[colinsunderland]

Hi @colinsunderland,

Could you refresh my memory regarding your question about our privacy policy?

As for affiliates and the new brand, you must get in touch with your affiliate manager, or reach out to our affiliates directly at [email protected]. Sorry, but I'm not confident in answering questions about that.

Br,
Team Videoslots

Thank you for replying.

You've changed your privacy policy to allow you to share data with Mr Vegas Ltd. Obviously anyone who accepts the new privacy policy has accepted that.

However, people who are self excluded or have closed accounts haven't accepted it so can you confirm their account data won't be shared with the new company?

 

[Team.Videoslots]

Hi @colinsunderland,

I can confirm; in this case, the data won't be shared with the other company.

Br,
Team Videoslots

 

[colinsunderland]

Hi @colinsunderland,

I can confirm; in this case, the data won't be shared with the other company.

Br,
Team Videoslots

ok, thanks
Why are live chat telling people they are the same company when they aren't?

 

[helenakp]

Hi @colinsunderland,

I can confirm; in this case, the data won't be shared with the other company.

Br,
Team Videoslots

@Team.Videoslots i was jusyt about to ask whats up with Mr Vegas casino?

Got email that i can login with same details as Videoslots casino so my question is does it mean that i am already verified there or?

 

[DreamRJ]

@Team.Videoslots - Just to let ya know, Ladbrokes now have the Pirate Kingdom megaways slot available for UK players and this version they have does not have the buy feature button. It was from Iron Dog Studios. Would be great if you can re add it for UK players now please

Thanks in advance

 

[colinsunderland]

Just going to pop this in here in case @Team.Videoslots miss it in the other thread



@Team.Videoslots

Our privacy policy is not subject to consent by the customer

You sure about that? The WHOLE principle of the GDPR is consent.

According to the GDPR, we have the right to process personal data for the same purposes as we initially collected the data.

MrVegas collected the data? They didn't collect the data, Videoslots Ltd gave it to them, seemingly without consent.

I think what @Nordog also wants to know is, why have you shared his personal data with a third party company without his consent?

MR Vegas

 

[colinsunderland]

and @Team.Videoslots how come MrVegas chat can access my personal data when I explicitly told you 'do not share my data with Mr Vegas Ltd'?

 

[Team.Videoslots]

Hi Colinsunderland,

Your welcome to contact our customer service if you have further questions regarding the subject and they can forward you to our legal department.

Unfortunately I cant help you with this question.

Br,

Team Videoslots

 

[colinsunderland]

Hi Colinsunderland,

Your welcome to contact our customer service if you have further questions regarding the subject and they can forward you to our legal department.

Unfortunately I cant help you with this question.

Br,

Team Videoslots

What is the Videoslot's legal departments email address? I asked on live chat and they told me to email support. As emails are handled by the same people who are doing support for Mr Vegas, and I don't want them having more of my details, and you breaching the GDPR even more, then thats not acceptable.

 

[Team.Videoslots]

What is the Videoslot's legal departments email address? I asked on live chat and they told me to email support. As emails are handled by the same people who are doing support for Mr Vegas, and I don't want them having more of my details, and you breaching the GDPR even more, then thats not acceptable.

Your welcome to contact our customer service if you have further questions regarding the subject and they can forward you to our legal department.

 

[Nordog]

@Team.Videoslots so Will you guys ever reply to my question? Or do you guys think breaking gdpr laws is ok aslong as it suits your case? Are you guys really that arrogant?

Maybe i should report you, so you maybe get a Heavy fine? Cause saying sorry is that damn hard, and correcting mistakes is impossible.

 

[colinsunderland]

Your welcome to contact our customer service if you have further questions regarding the subject and they can forward you to our legal department.

Was part of my post invisible? I clearly said I don't want Videoslots customer service staff dealing with it as they are also dealing with Mr Vegas customer service, and have already breached the GDPR.

 

[Team.Videoslots]

@Team.Videoslots so Will you guys ever reply to my question? Or do you guys think breaking gdpr laws is ok aslong as it suits your case? Are you guys really that arrogant?

Maybe i should report you, so you maybe get a Heavy fine? Cause saying sorry is that damn hard, and correcting mistakes is impossible.

Hi Nordog,

Sorry I cant help you any further in your case. You would need to get in touch with customer service department or follow our complaints process in our terms and conditions.
You can also choose to remove your account and data from us.

Br

Team Videoslots

 

[colinsunderland]

You can also choose to remove your account and data from us.

Really? How do you get round the regulatory rules surrounding keeping the financial data for 5 years?

 

[Team.Videoslots]

Really? How do you get round the regulatory rules surrounding keeping the financial data for 5 years?

You can send your username including your questions here [email protected] and I will ask our legal department to get back to you on any questions you might have.

 

[Nordog]

Hi Nordog,

Sorry I cant help you any further in your case. You would need to get in touch with customer service department or follow our complaints process in our terms and conditions.
You can also choose to remove your account and data from us.

Br

Team Videoslots

Apparantly i also had the Choice to accept updated terms to allow you to share data with Mr Vegas .
I never accepted those. But you decided to share them with Mr Vegas anyway.

How removing my account Will solve anything i have no idea of. Cause you guys obiviously dont give a flying pig about laws. So i fear you guys Will share my data with whoever you see fit before deleting them.

But dont worry i have evidence you broke the gdpr laws concerning me, and others.

IT Will all be forwarded to relevant authorities.

 

[Nordog]

Also you guys should contract me. If you guys took IT serious, you would easy find out who you actually breached the data with, and contact those with an appology and a solution on How to correct YOUR mistake.

 

[Team.Videoslots]

Hi Nordog,

Thanks for your feedback.

I'm sorry I couldnt be to more help, I wish you a good evening.

Br

Team Videoslots

 

[Nordog]

I Tried to figure out How and why Mr Vegas got my data from @Team.Videoslots . This gem of a reply i got back.



According to the GDPR, we have the right to process personal data for the same purposes as we initially collected the data. Processing of personal data by Mr Vegas is in line with the original purpose for when the data was initially collected. Our privacy policy is not subject to consent by the customer but relates to the information requirement in Article 12 of the GDPR.

If you don't want us to use the data anymore, you have the right to be forgotten by contacting our Data Protection Officer at dpo@m

You do not have permission to view link Log in or register now.

.

If you have any questions regarding this or anything else, you are warmly welcomed to contact us at all times.

Best regards,
Mr Vegas

So i dont have to consent for @Team.Videoslots to give my data to @Mr Vegas ?

Or what?

No, i did not, and still havent accepted the terms allowing @Team.Videoslots to do so.

 

[Pixie]

@Team.Videoslots i am a loyal player at Videoslots and i don´t wan´t to have any trouble there,
now i am a bit worried because i got an email from MrVegas with a bonus offer.
I am from Sweden and Swedish player´s are not allowed to play there but i have one account there
as i didn´t create myself, i logged in without trouble but i didn´t accept the T&C and closed the page.
I hope this isn´t going to be a problem at Videoslots in the future.

 

[Kroffe]

I also keep getting emails from mr.vegas about the welcome offer, reminding me that i can now login & claim it.
Think ive had 3 or 4 so far.

 

[Pixie]

I also keep getting emails from mr.vegas about the welcome offer, reminding me that i can now login & claim it.
Think ive had 3 or 4 so far.

I don´t like this, something is not right !

 

[pinnit2014]

I also keep getting emails from mr.vegas about the welcome offer, reminding me that i can now login & claim it.
Think ive had 3 or 4 so far.

Is it that crap one where they release the 100% depo bonus in increments? - pfft....gimme the 100% match properly, not a cashback bonus essentially, so i can roll 4 quid deep in Bonanza

 

[Kroffe]

Is it that crap one where they release the 100% depo bonus in increments? - pfft....gimme the 100% match properly, not a cashback bonus essentially, so i can roll 4 quid deep in Bonanza

Thats the one!
Extra boring for lowrollers like me who make small deposits.
Does not feel like you are playing with a bonus.

unlocking €2 every few hours is just not all that exciting.

 

[Mr Wild]

I don´t like this, something is not right !

You dont need as Swedish licence to accept Swedish players. You only need Swedish licence if you want to offer SEK and Swedish language. Swedish players can play at any MGA casino without any issues.

Same goes for Danish players.

 

[Pixie]

You dont need as Swedish licence to accept Swedish players. You only need Swedish licence if you want to offer SEK and Swedish language. Swedish players can play at any MGA casino without any issues.

Same goes for Danish players.

But i don´t like it when someone is creating an account at a casino for me without my knowledge !
I always wan´t to read the T&C before doing anything, and they don´t know if i wan´t an account there !

 

[Kroffe]

Actually pretty clever.
And now they can offer the highest rtp-versions of the slots because they skip out on all the license related costs to have Swedish players play with them.
Neat.