Videoslots - Newly Accredited

[Mr_Slot5]

Hi dpp00,

We have increased our security on the VS accounts with an One Time Password (OTP) code sent to all users trying to login from an IP or device our system don't recognise.

You can't turn this protection off.

We introduce this to protect our customers accounts from phishing sites.

Best regards,

Team Videoslots

Well I've had it twice now whilst logging in from same device using mobile data, so is it possible for it to learn my device so I don't keep getting a code? Cheers.

 

[dpp00]

Hi dpp00,

We have increased our security on the VS accounts with an One Time Password (OTP) code sent to all users trying to login from an IP or device our system don't recognise.

You can't turn this protection off.

We introduce this to protect our customers accounts from phishing sites.

Best regards,

Team Videoslots

thought as much but i haven't changed anything so same laptop same wifi i mean its not a major problem

but its just annoying why is it not an option for those of us who are computer savvy and dont get

viruses'/ or spyware/or phishing anythings/ or is it to do with your ddos attack thanks

 

[thr0b]

To be fair, more and more sites should be bringing in two factor auth for login. Especially when there is potential for fraud.

 

[Team.Videoslots]

thought as much but i haven't changed anything so same laptop same wifi i mean its not a major problem

but its just annoying why is it not an option for those of us who are computer savvy and dont get

viruses'/ or spyware/or phishing anythings/ or is it to do with your ddos attack thanks

Maybe you are using chrome incognito?
If not what browser are you using?

 

[Team.Videoslots]

Well I've had it twice now whilst logging in from same device using mobile data, so is it possible for it to learn my device so I don't keep getting a code? Cheers.

We are trying to fix so it will recognise the device ID on all types of phones, but some times it can be hard to pick up the id from the browser or the phone itself. What phone are you using and browser?

 

[dpp00]

Maybe you are using chrome incognito?
If not what browsers are you using?

no just plain old firefox like i say not a major problem i just like to have choice thanks again

 

[dpp00]

To be fair, more and more sites should be bringing in two factor auth for login. Especially when there is potential for fraud.

plenty of my ac's have the 2 factor login process but happily i was given the choice to be able to turn them off as i dont require it

 

[Mr_Slot5]

We are trying to fix so it will recognise the device ID on all types of phones, but some times it can be hard to pick up the id from the browser or the phone itself. What phone are you using and browser?

Samsung something or other on Chrome

Got home and logged in on my PC and it's fine...code didn't come up.

 

[Mouche12]

Neteller sends an authentication code to your email address or by text message, it's by default and cannot be switched off. Excellent!

 

[colinsunderland]

Neteller sends an authentication code to your email address or by text message, it's by default and cannot be switched off. Excellent!

Excellent when it works, I haven't been able to deposit at a few casinos this weekend as the emails don't come through, by neteller and skrill.

 

[Kroffe]

Excellent when it works, I haven't been able to deposit at a few casinos this weekend as the emails don't come through, by neteller and skrill.

You can add sites to "trusted" on skrill so you only need to verify with text/mail the first time depositing with a site.
I only use my pin-code when using skrill to deposit after the first time.

 

[colinsunderland]

You can add sites to "trusted" on skrill so you only need to verify with text/mail the first time depositing with a site.
I only use my pin-code when using skrill to deposit after the first time.

Yes, not much use for the first time you use them and don't get the email though . Been trying to deposit at LVBet for over a month now, and been trying Neteller at ABC this weekend, and the emails just don't come through, payment ones come fine though, just the verify ones don't.

 

[Kroffe]

Yes, not much use for the first time you use them and don't get the email though . Been trying to deposit at LVBet for over a month now, and been trying Neteller at ABC this weekend, and the emails just don't come through, payment ones come fine though, just the verify ones don't.

Have you tried changing so you verify with a code you get via text?
Also, have you checked so you have not accidentally blocked mail from them as spam or something?
I think it goes straight in the furnace if the sender is blocked, depending on what mail you are using.

 

[dpp00]

i was able to switch off 2 step with skrill in my settings so far unless they changed recently

 

[Mouche12]

I was actually referring to the login procedure at Neteller, there's no 2-step authentication when I make deposits to merchants.

 

[kidgloves]

I'm experiencing a lot of 'bad gateway errors' on links to new games at the moment. For example all the new games posted in the news section on 4th May all have broken links that go nowhere when I try and launch them. I do make a note of all the games for UK players that are not available and don't try them, but this seems to be something else?

 

[Team.Videoslots]

Hi @kidgloves,

We haven't received complaints about this issue lately. I suspect it can be due to some bad settings in your internet/VPN or similar.

However, please reach out to us on [email protected], and we would be happy to take a proper look.

Best regards,
Team Videoslots

 

[nikantw]

What is wrong with Superman ?

Same with Wonder Woman

 

[Team.Videoslots]

Hi @nikantw,

Thank you for reporting this. It's a general issue with the game, it seems. We get the same error on our end. It has been reported to the provider and is hopefully resolved soon.

Best regards,
Team Videoslots

 

[paul7388]

Hi @nikantw,

Thank you for reporting this. It's a general issue with the game, it seems. We get the same error on our end. It has been reported to the provider and is hopefully resolved soon.

Best regards,
Team Videoslots

If it is any help it was like that end of last week when i tried it.

Just went oh well try something else lol.

 

[Team.Videoslots]

Well I've had it twice now whilst logging in from same device using mobile data, so is it possible for it to learn my device so I don't keep getting a code? Cheers.

Hi Mr_Slot5,

We have worked on a solution for this. Would be great if you could inform us if you still get OTP code when using your mobile device on mobile data.

Best regards,

Team Videoslots

 

[Mr_Slot5]

Hi Mr_Slot5,

We have worked on a solution for this. Would be great if you could inform us if you still get OTP code when using your mobile device on mobile data.

Best regards,

Team Videoslots

Hi!

Just tried it. Got the code first time then tried again and no code that time

 

[Team.Videoslots]

@Mr_Slot5

Please send us an e-mail to [email protected] and we will see if we can get to the bottom of this issue.

Best regards,
Team Videoslots

 

[Mr_Slot5]

@Mr_Slot5

Please send us an e-mail to [email protected] and we will see if we can get to the bottom of this issue.

Best regards,
Team Videoslots

Hi again. I think you may have misread, the issue is fixed. It asked for code on the first login then when I tried again the code screen did not appear.

 

[Team.Videoslots]

Hi again. I think you may have misread, the issue is fixed. It asked for code on the first login then when I tried again the code screen did not appear.

Ah, I did indeed. Anyway, good to hear that it is working as it should.

Best regards,
Team Videoslots

 

[Mr_Slot5]

Ah, I did indeed. Anyway, good to hear that it is working as it should.

Best regards,
Team Videoslots

Thanks for your help

 

[samdog21]

Ya I got one of those code things what they doing checking up on us lmfao

 

[dionysus]

Ya I got one of those code things what they doing checking up on us lmfao

answered one page back

We have increased our security on the VS accounts with an One Time Password (OTP) code sent to all users trying to login from an IP or device our system don't recognise.

You can't turn this protection off.

We introduce this to protect our customers accounts from phishing sites.

Best regards,

Team Videoslots

 

[kerry888]

Was looking forward to my weekend booster today so i opened up lucky ladies charm deluxe which is a game i always play. when the games loaded its always set at 10p a spin so this afternoon i open up the game and place my first spin and boosh £5 gone opened up the bet level and its all mashed up with minimum bet being 9p, then 18p, 27p and so on (Wish i had took a screenshot) come out the game and visit live help to explain what had happened. Hoping they would compensate the £5 back as being a low roller i have never placed a bet that size and never will, to be told under the terms and conditions its my responsibility to check this before placing the bet, ive been playing this game for years and its never done that before. Really disappointed videoslots as i class my self as a loyal player and play your site everyday...

 

[kerry888]

@Team.Videoslots forgot to tag you in post

 

[Team.Videoslots]

Was looking forward to my weekend booster today so i opened up lucky ladies charm deluxe which is a game i always play. when the games loaded its always set at 10p a spin so this afternoon i open up the game and place my first spin and boosh £5 gone opened up the bet level and its all mashed up with minimum bet being 9p, then 18p, 27p and so on (Wish i had took a screenshot) come out the game and visit live help to explain what had happened. Hoping they would compensate the £5 back as being a low roller i have never placed a bet that size and never will, to be told under the terms and conditions its my responsibility to check this before placing the bet, ive been playing this game for years and its never done that before. Really disappointed videoslots as i class my self as a loyal player and play your site everyday...

HI there,

Feel free to send us an e-mail at [email protected] and we will have a closer look at the situation.

Thanks.

Best Regards,
Team Videoslots

 

[kerry888]

Thanks @Team.Videoslots Email sent

 

[miksaxxx]

Lmao.. what is this @Team.Videoslots ?

Usually i just register without any vouchers in freerolls ..

Ps: Shhh. I used it and it worked

Hi mikko,

Use the voucher code to activate free access to all our Freerolls in Battle of Slots for 1 day.

Voucher code: ------------

Please log in and go to My profile > Vouchers, TO REDEEM your Freeroll Ticket.

Once you have redeemed your Battle ticket, you can activate it under “My Profile” -> “My Rewards” by clicking the Battle ticket, which has the text “Freeroll” in it.

VOUCHERS ARE LIMITED TO THE FIRST 8000 PLAYERS!

Freeroll battles can only be played on desktop.

All winnings from our Freerolls are wagering free!

Good Luck!

Team Videoslots

 

[thr0b]

Yes, I got one of these as well. First no-deposit Videoslots voucher code in well over a year. Hurrah!

Genuinely a positive surprise.

 

[miksaxxx]

Yes, I got one of these as well. First no-deposit Videoslots voucher code in well over a year. Hurrah!

Genuinely a positive surprise.

Yes.. This was nice suprice , becouse net loss from may is about 1k ..

 

[spoo42]

No email or anything for me here. 'for the first 8000 players' sounds like it was open to everyone getting the code to try.

Then again, i never used to get the free spins/voucher codes in the past when they used to give them out.

 

[bamberfishcake]

You get vouchers?

Way to go!

 

[dionysus]

lol, I only ever seem to get them when I already qualify, and never when I dont

 

[pinnit2014]

Didn’t get one but tbh probably wouldn’t use, despite the allure of 5 FS every 4 days

 

[CasinoNinja]

@Team.Videoslots I won a €110 battle ticket for the monthly finale.
However I see that it expires 09th of June. Now, if I were to win another one and they expired say 16th of June, wouldn't it be pointless? Why do they have such short expiry dates?

 

[anddi32]

@Team.Videoslots I won a €110 battle ticket for the monthly finale.
However I see that it expires 09th of June. Now, if I were to win another one and they expired say 16th of June, wouldn't it be pointless? Why do they have such short expiry dates?

Read the rules

By participating in this battle, you will have a chance to win a Freeroll Ticket giving you entry to a €30,000 Guaranteed Grand Final Freezeout battle on the 31st of May 2020. Only one Freeroll Ticket per person can be won throughout all four Sunday 75 Freeroll Tickets Battles in May. Any additional tickets awarded will be void.

You do not have permission to view link Log in or register now.

 

[CasinoNinja]

Read the rules

You do not have permission to view link Log in or register now.

Ah cheers, thank you.

 

[Kroffe]

Will the ticket be passed on to the person getting 76th place if someone who already has a ticket wins another one, @Team.Videoslots ?

 

[Team.Videoslots]

Hi everyone,

@CasinoNinja -- The tickets expire after 30 days, that should always be enough time so that you can register for the grand final battles.

@Kroffe -- No, the tickets are not passed on. If you win a second one, you can keep it and use it for next month's grand final; it should be up for registering before it has expired.

Have a great week and stay safe!

Best regards,

 

[CasinoNinja]

Ah yes, I didn't know you could register in advance. Thanks.

 

[deleted_user-20231116]

@Team.Videoslots Why is Legacy of the gods megaways spinning so slow? other blueprint megaways slots are quite fast, but this one is so slow i feel like i'll be stuck here until next week if i want a bonus on it.

Unbearable when the slots are this slow.

 

[DreamRJ]

@Team.Videoslots Why is Legacy of the gods megaways spinning so slow? other blueprint megaways slots are quite fast, but this one is so slow i feel like i'll be stuck here until next week if i want a bonus on it.

Unbearable when the slots are this slow.

BP have started to slow down all of their slots - It might be something to do with that 3 second delay rule. So they are now making it so spin animations are far slower for everyone. BP slots used to be one of the fasted providers in terms of spin animation speeds. But they have been slowing their back catalogue of slots the last year.

 

[Reelsoffun]

@Team.Videoslots

Still having real issues with withdrawing to BANK any reason why? I miss trustly so badly.

Made a WD on 6th and still not hit account yet ones made to card on 8th and 9th have hit my bank already.

Live chat requested a statement showing it not in which i sent yesterday as well.

This will be the third one missing And yes I have emailed support with nothing back.

Its now at the point I can no longer use the BANK option as its totally unreliable to what it once was

 

[deleted_user-20231116]

BP have started to slow down all of their slots - It might be something to do with that 3 second delay rule. So they are now making it so spin animations are far slower for everyone. BP slots used to be one of the fasted providers in terms of spin animation speeds. But they have been slowing their back catalogue of slots the last year.

Retarded rules. Do they think we have all the time in the world to sink into 1 game if we want to see the bonus? Maybe they want to bore us to death so we don't feel like gambling at all.

Rick and Morty megaways is faster, and also quite new. Legacy of the gods is by far the slowest of them.

 

[nikantw]

@Team.Videoslots , Superman works now but Wonder Woman still doesn't