Videoslots - Newly Accredited

[Playford7]

Mine is several years old and was also changed, I only had a 6 months break. So this is very disappointing to see.
Less and less rewards, the slot selection is what just makes it tbh.

Even with the reduced RTP’s?
Videoslots main thing was fast payments no hassles, once they lose that I fail to see what is really left that is appealing?
Unless you play at a restricted country.
Great casino, once with a great rep (dan)
Now not so much. And it’s a shame to see really.

 

[EkJR]

Even with the reduced RTP’s?
Videoslots main thing was fast payments no hassles, once they lose that I fail to see what is really left that is appealing?
Unless you play at a restricted country.
Great casino, once with a great rep (dan)
Now not so much. And it’s a shame to see really.

If they remove same day payments I'll be going. Other operators can do that and not willing to wait for money.

 

[pinnit2014]

Never really seen the number of slots as a major clincher to be honest; as long as BTG, Netent for DOA and PNG for Reactoonz then that’s pretty much me good to go. If I fancy a go on Novos I’ll just jump to l and l and still have the other two.

Problem VS have now is a bit of an identity crisis; years ago they were good value for money if low rolling with the rewards etc. Take that away and you may as well play at places that offer cash back, hell even at places with wagering if they give you 100 spins per twenty deposited etc

As for financials; players don’t care: I don’t go into a store and, when I ask why my favourite jeans have gone up 30%, nod and hand over my money on the explanation of ‘our fixed overheads have increased see’. No point in saying ‘loyalty’ etc; players aren’t really: we go to the best offers on the day usually: Iv certainly never continued to play at a place out of some weird concept of thinking I should be loyal to an internet company.

 

[geordiecolin]

For the first time in a while I have been trying out new games to me in Videoslots and I have came across a game called Dragon Hatch. Is it that it is only meant to be for mobile play that it is in a tiny format on my screen on my laptop?
Its unplayable

 

[Harry_BKK]

For the first time in a while I have been trying out new games to me in Videoslots and I have came across a game called Dragon Hatch. Is it that it is only meant to be for mobile play that it is in a tiny format on my screen on my laptop?
Its unplayable

PG Soft as in Pocket Games Software. Mobile UI only. The game is pretty good though, similar to Reactoonz, Wild Frames etc.

 

[samdog21]

Well this roll roller finally hit xp21 on wed won 400$, only took 2years. But today hit for a ticket next Sunday whoo. Never even come close. To a ticket.

 

[samdog21]

 

[Mr_Slot5]

Hi ChopleyIOM,

Mid-last year we changed the weekend booster and made it into a vault for new customers. Basically a small percentage is stored in a separate balance which you cant gamble with. Its your money which is withdraw-able at anytime, if you close your account its automatically paid out to you. Its an opt-in/opt-out feature. This is not a promotion, its a feature. We are also adding so customers can change the % themselves on how much they can save from each win as we had a lot of request for it.

Many markets we are active on dont allow bonuses/loyalty programs and more markets are planing to remove bonuses/loyalty programs. We focus on creating features instead of promotions nowadays.

Our active old customers was not affected by this change, however if an account goes dormant you would be if you re-activate your account again.

Best regards,

Team Videoslots

So this is why small amounts of my balance have been disappearing. I had a suspicion that this is what was happening.

So essentially we are paying for our own booster rather than it being a kind of freebie as it used to be.

 

[Team.Videoslots]

Hi @geordiecolin,

See the reply from @Harry_BKK.

Best regards,
Team Videoslots

 

[GameRoom]

Indeed, warning video here.

Looks like @Team.Videoslots refusing to answer why they lower their RTP without informing players

 

[samdog21]

Sounds to me like shady bullshit would explain why starburst on the free rolls now among a lot of other ones. It not like there changing the free rolls up. But putting the low rtp on the table. Way I read it carefully and quietly.

 

[thr0b]

While not ideal, there's nothing wrong with the principle of switching to lower-RTP slots.

They should not do it silently though, and this is something the providers could also ensure doesn't happen.

I've gone onto Play & Go games before (not at VS) and had an in-game popup (presumably generated by P&G, and actually relating to an increase in RTP) advising that the RTP had changed since I'd last played at that site. There's no reason that all providers could not do the same.

 

[colinsunderland]

While not ideal, there's nothing wrong with the principle of switching to lower-RTP slots.

They should not do it silently though, and this is something the providers could also ensure doesn't happen.

I've gone onto Play & Go games before (not at VS) and had an in-game popup (presumably generated by P&G, and actually relating to an increase in RTP) advising that the RTP had changed since I'd last played at that site. There's no reason that all providers could not do the same.

LV bet did that too when they reduced them.
I don't think people are complaining so much about the reduction, but the fact its done sneakily. Then of course VS making statements that all their slots run at 94-95 where possible, then comes out that actually red tiger are 92/93 even though 94 is available.

 

[Reelsoffun]

Had exactly the same. Trustly is what is usually used under 'bank withdrawal'.

Before i clicked to approve i checked with live chat who assured me nothing had changed, they said there had been some changes because of the UKGC and the withdrawal would probably go through faster. Though there were some delays.

This was Friday.

Trustly withdrawals are always instant for me. Not had to wait longer than maybe 8 hours at absolute worst.

Now still waiting for withdrawal.

I see from your latest post you are still waiting also.

I have a feeling something has happened and i have been misinformed. I think my withdrawal is going via bank transfer and not Trustly.

@Team.Videoslots could you please clarify:

Is Trustly still a withdrawal option?

Has your interface changed for this?

By selecting 'bank transfer' and it not going through to the Trustly screen is my withdrawal going to take longer?

Edit: Wont post all the live chat as its long but here's the crux of it......

(11:00:21)	jamie hjfjhfjhfr: yes,but what will be the difference to me as a customer? How will it affect the withdrawal compared to before please?
(11:01:19)	Hfjfff.: Basically there should be any difference.
(11:01:46)	jamie gfhgffff: so it will still be instant as Trustly was?
(11:01:55)	Hgffhg.: They should be even more efficient and faster, actually.
(11:02:07)	jamie tftufru: ok thanks for your help.

yes still not in my bank, not at all happy with this time scale, so I hope the get an alternative to trustly sharpish! The fast visa option they looking to bring in looks like it will be.

 

[Team.Videoslots]

yes still not in my bank, not at all happy with this time scale, so I hope the get an alternative to trustly sharpish! The fast visa option they looking to bring in looks like it will be.

Hi Reelsoffun,

It should have been credited by now. Please send us your username to [email protected] so we can investigate further. We got confirmation today that the VISA Direct option is going live this or next week. VISA Direct will be available in all countries which are supported. Just important to double check that your card supports it, but the information we have is that most bank in UK should.

Best regards,

Team Videoslots

 

[bamberfishcake]

yes still not in my bank, not at all happy with this time scale, so I hope the get an alternative to trustly sharpish! The fast visa option they looking to bring in looks like it will be.

Funnily enough mine not in there either.

@Team.Videoslots email sent.

Visa direct wont help me either as i use Mastercard.

 

[Reelsoffun]

Hi Reelsoffun,

It should have been credited by now. Please send us your username to [email protected] so we can investigate further. We got confirmation today that the VISA Direct option is going live this or next week. VISA Direct will be available in all countries which are supported. Just important to double check that your card supports it, but the information we have is that most bank in UK should.

Best regards,

Team Videoslots

@Team.Videoslots

That's good to hear hopefully my card/bank will support that.

I have recontacted via the email, the 3rd one thats been sent since thurs, the last one just said they are looking into it which still makes me think its got lost somewhere

 

[Reelsoffun]

Funnily enough mine not in there either.

@Team.Videoslots email sent.

Visa direct wont help me either as i use Mastercard.

I was about to ask if yours was in yet so beat me to it

Seems we have fallen foul to the same issue

 

[samdog21]

Well when I withdraw usually my only option is bank transfer. 2-3 days usually 2. But last week I withdraw my xp21 winnings and holy shit I got it same day called instant check. Iam pretty sure that was because of xp21 win. Don't know maybe @Videoslots could answer that question.

 

[Team.Videoslots]

Funnily enough mine not in there either.

@Team.Videoslots email sent.

Visa direct wont help me either as i use Mastercard.

Hi,

Mastercard have the same function, but currently Gambling companies are not allowed to use it.

Bank withdrawals in weekends should be sorted soon in UK. We have found a solution for it and should be available in a couple of weeks, I don't have exact ETA but confirmed its coming.
We have further information as well on current bank withdrawals. If withdrawal is made before 15:00, then money is on your account same day. If it after 15:00 money is available next banking day.

For Sweden, Finland and Denmark bank withdrawals are available instantly 24/7 after it have been processed by us.

E-wallet withdrawals world wide is also available instantly 24/7 after it have been processed by us.

We process withdrawals on an average speed of 5 mins.

Best regards,

Team Videoslots

 

[Reelsoffun]

We have further information as well on current bank withdrawals. If withdrawal is made before 15:00, then money is on your account same day. If it after 15:00 money is available next banking day.

Best regards,

Team Videoslots

That would have meant mine should have been received Friday, so like i said at the start something isnt right and now we are another 3 days forward

 

[Team.Videoslots]

That would have meant mine should have been received Friday, so like i said at the start something isnt right and now we are another 3 days forward

We are investigating your withdrawal as we speak with the bank processor. So we will know soon. However, you dont need to worry about your funds, what ever happens we will make sure you get your funds.

 

[Reelsoffun]

We are investigating your withdrawal as we speak with the bank processor. So we will know soon. However, you dont need to worry about your funds, what ever happens we will make sure you get your funds.

Thanks, and errors do happen, I accept that and you have always sorted problems out in the end so im not worried, think i should get some free spins for the inconvenience of not being able to play all weekend tho

 

[Oscar Arnhem]

@Team.Videoslots

ITS BACK

 

[colinsunderland]

Hi,

Mastercard have the same function, but currently Gambling companies are not allowed to use it.

You sure about that? I get instant MasterCard withdrawals from l&l, novibet, flutter and GVC. I'm sure they are all gambling companies!

 

[EkJR]

You sure about that? I get instant MasterCard withdrawals from l&l, novibet, flutter and GVC. I'm sure they are all gambling companies!

Do they? I didnt know this as I use mastercard....a withdrawal would be nice right enough

 

[goatwack]

It just wouldn't feel right if VS didn't have at least one quarterly scandal. In fact I think this is one of their more ingenious ones, the old 'Pay-As-You-Go' Cashback model.

Hopefully this time next year they will have transcended onto a whole new plane of customer-friendly consciousness. Maybe something like a 50% 'stealth' charge on deposits, or be the first casino on the planet to promote the latest provider - Where'sMyMoneyAt™ - that run games at 48% RTP

 

[colinsunderland]

Do they? I didnt know this as I use mastercard....a withdrawal would be nice right enough

Time difference is because it took a few hours for novibet to verify the card I used, but once processed was in bank in a couple of minutes

 

[Team.Videoslots]

You sure about that? I get instant MasterCard withdrawals from l&l, novibet, flutter and GVC. I'm sure they are all gambling companies!

We also support Mastercard withdrawals (didnt know they where instant, above screenshot is not instant), however we are trying to get Mastercard Send™. The information we got is they dont support gambling companies yet.

 

[colinsunderland]

We also support Mastercard withdrawals (didnt know they where instant, above screenshot is not instant), however we are trying to get Mastercard Send™. The information we got is they dont support gambling companies yet.

It is instant, I explained the delay was down to the verification, the time on the screenshot was when I submitted the withdrawal , still was less than 4 hours after submitting the withdrawal till it appeared in the bank which, even if it was processed instantly, is still quicker than normal withdrawals. Tbh, I thought with all the casinos I use doing it instantly it must be a mastercard new feature, maybe its just UK? Or bank specific, it was Revolut if that helps

 

[Mr_Slot5]

Hi Reelsoffun,

It should have been credited by now. Please send us your username to [email protected] so we can investigate further. We got confirmation today that the VISA Direct option is going live this or next week. VISA Direct will be available in all countries which are supported. Just important to double check that your card supports it, but the information we have is that most bank in UK should.

Best regards,

Team Videoslots

Nice one VS, good to see your implementing Visa Direct like a few other casinos

Means people will be getting their cashouts back to their cards within 30 minutes.

 

[EkJR]

View attachment 128743View attachment 128744

Time difference is because it took a few hours for novibet to verify the card I used, but once processed was in bank in a couple of minutes

Cant play with them, decent site though.

@Team.Videoslots am I still going to be able to use bank transfer same day option?

 

[paul7388]

It is instant, I explained the delay was down to the verification, the time on the screenshot was when I submitted the withdrawal , still was less than 4 hours after submitting the withdrawal till it appeared in the bank which, even if it was processed instantly, is still quicker than normal withdrawals. Tbh, I thought with all the casinos I use doing it instantly it must be a mastercard new feature, maybe its just UK? Or bank specific, it was Revolut if that helps

Just wondering what sort of mastercard you use.

Mine is a clydesdale bank one and if i withdraw to WH it still takes the 2 days to reach account.

 

[colinsunderland]

Just wondering what sort of mastercard you use.

Mine is a clydesdale bank one and if i withdraw to WH it still takes the 2 days to reach account.

It was Revolut but they banned gambling transactions last week!

 

[paul7388]

It was Revolut but they banned gambling transactions last week!

Ok thanks.

Did not think it was for all banks.

Here was me hoping WH withdrawals to bank would be instant lol.

 

[Team.Videoslots]

Hi @EkJR,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days. We don't plan to make any other changes with bank transfers right now.

We process withdrawals on an average speed of 5 mins.

Furthermore, we are implementing VISA Direct as soon as possible. That will allow instant withdrawals directly to your VISA card.

Best regards,
Team Videoslots

 

[EkJR]

Hi @EkJR,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days. We don't plan to make any other changes with bank transfers right now.

We process withdrawals on an average speed of 5 mins.

Furthermore, we are implementing VISA Direct as soon as possible. That will allow instant withdrawals directly to your VISA card.

Best regards,
Team Videoslots

@Team.Videoslots

Thanks for the response. Visa is fine for me moving forward and thanks for the info regarding bank payments. Just need a withdrawal now, on a horrible run!!

 

[DreamRJ]

@Team.Videoslots - Some slots do not have achievements? For example Terminator 2 from Microgaming for starters.

Also on a sidenote, any chance you could make it easier for us to find which slots "all achievements completed" option or a option so we can easily find which slot we are very close to completing? At the moment only way is to manually search for each slot name and looking........ That takes too much time to do and my memory is not the best!

Thanks in advance

 

[geordiecolin]

I hope that you are not under attack again and if you are I hope you don't pay up to these people. I know how corrupt Malta is

 

[geordiecolin]

Back in again. Is their any chance of @Videoslots creating a weekly list of new games so that makes it easier for us to do a play through of them? Most people do not go from day to day checking so too many are missed

 

[dionysus]

Back in again. Is their any chance of @Videoslots creating a weekly list of new games so that makes it easier for us to do a play through of them? Most people do not go from day to day checking so too many are missed

I also wish new games when bumped didnt go to the end of the list as it's annoying scrolling through what, 30-40 pages to the end, to have to do it again for the next; id say just extend the new games list to include those that are still new to within 3 or 4 months to make finding them easier...too often I'll play one I liked but cant recall the name

 

[Team.Videoslots]

Hi,

We do list each game release in our "News" section. You can also find new games on the image below.

Then we also have a filter tool on mobile, where you can list games after when they where put live on the site. Newest first. That filter is coming to desktop soon as well.

You can save filters for future use as well.

Best regards,

Team Videoslots

 

[DreamRJ]

@Team.Videoslots - I saw you reacted to my suggestion, but did not get a response

 

[Team.Videoslots]

Hi @DreamRJ,

Sorry for not replying earlier.

Your suggestion regarding a better tool to find completed achievements is excellent. We are looking into if it's something we can implement.

Some older games are missing trophies. We mean to add trophies for these as well, but it's not going to be soon, unfortunately.

Best regards,
Team Videoslots

 

[DreamRJ]

Hi @DreamRJ,

Sorry for not replying earlier.

Your suggestion regarding a better tool to find completed achievements is excellent. We are looking into if it's something we can implement.

Some older games are missing trophies. We mean to add trophies for these as well, but it's not going to be soon, unfortunately.

Best regards,
Team Videoslots

Ok thanks, it probably will never happen. Like 99.9% of everything that gets suggested haha

 

[frogrest22]

@Team.Videoslots

I was playing earlier and accidentally placed a £100 bet on the slot "Big Win Cat" while playing on my mobile. I assume i accidentally slide the bet slider that is next to number of auto plays in the settings screen on mobile Play and Go slots.

I had just over £100 in my account, it spun once, gave me a £40 win and then tried to spin again but obviously there was not enough money in my account.

I contacted support straight away to ask if they could rectify it as it was a genuine mistake; but the answer was a quick no. You will able to see from my betting history i rarely go above £1 a spins on slots and my previous bet size on the slot had been £0.25.

I was wondering if you could look into it?

I am a long time Videoslots player, although my current account is fairly new as i recently switched to a GBP from a Euros account; so any help would be appreciated.

 

[Team.Videoslots]

Hi @frogrest22,

Thank you for contacting us.

We would be happy to look into it; please reach out to us on [email protected].

Best regards,
Team Videoslots

 

[frogrest22]

Hi @frogrest22,

Thank you for contacting us.

We would be happy to look into it; please reach out to us on [email protected].

Best regards,
Team Videoslots

@Team.Videoslots Thanks, i have sent an email. Appreciate the prompt response to my post.

 

[dpp00]

hi team video slots just started getting a really strange login screen this evening , got the usual

user name / password / then it came up with a box looking for a one time pass code which had been sent

to my email so done that and logged in ok but its happened 3 times again now ,

so obviously just wondered if 1/this is a new login system and2/ can i turn it off in my settings



thanks

 

[Team.Videoslots]

Hi dpp00,

We have increased our security on the VS accounts with an One Time Password (OTP) code sent to all users trying to login from an IP or device our system don't recognise.

You can't turn this protection off.

We introduce this to protect our customers accounts from phishing sites.

Best regards,

Team Videoslots