Videoslots - Newly Accredited

[Kroffe]

They start off all nice and innocent and now all that RTP talk changes a man

Yeah, sadly thats the way it is with most guys, only one thing on their mind.
If you want to, you can come over and watch some non-suggestive movies with me instead.

 

[mina1929]

Yeah, sadly thats the way it is with most guys, only one thing on their mind.
If you want to, you can come over and watch some non-suggestive movies with me instead.

I had to click on that didn't I, that is no fairy tale movie
No more RTP for you

 

[goatwack]

All that slot-talk does get one worked up. Now I can't even look at RTP without thinking 'Return To Poontang'

 

[Kroffe]

I had to click on that didn't I, that is no fairy tale movie
No more RTP for you

You should have told me you wanted to watch a movie about fairy tales.

 

[mina1929]

You should have told me you wanted to watch a movie about fairy tales.

OOh eerie even better

 

[Kroffe]

OOh eerie even better

Oh yeah, thats right... i forgot you enjoy watching scary movies. =)

 

[Steviedoo]

I never received an answer regarding my question about the rtp of red tiger games?

was the rtp changed for red tiger games to 93.7%

 

[Kroffe]

I never received an answer regarding my question about the rtp of red tiger games?

was the rtp changed for red tiger games to 93.7%

yup

 

[Steviedoo]

yup

I would like to hear it from the videoslots team...

 

[Kroffe]

I would like to hear it from the videoslots team...

Ah i see.
They have confirmed it tho. Couple pages back by now.

 

[dionysus]

I never received an answer regarding my question about the rtp of red tiger games?

was the rtp changed for red tiger games to 93.7%

Ah i see.
They have confirmed it tho. Couple pages back by now.

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[Team.Videoslots]

Good morning everyone,

@colinsunderland The RTP is 95.52% for King of Kaiju Rampage Riches and as far as I am able to see there is no profile available for this game with higher RTP than that, could you pm us a link to where you found this information?

@Steviedoo Yes, it has been changed.

Best regards,
Team Videoslots.

 

[CongoGB]

Just to say, I can confirm the Weekend Booster is still alive! This week anyway!

 

[pinnit2014]

All I can confirm that, per my PM, Team Videoslots are, indeed, partial to a bath with bubbles (in some states, known as a bubble bath)

 

[Kroffe]

All I can confirm that, per my PM, Team Videoslots are, indeed, partial to a bath with bubbles (in some states, known as a bubble bath)

But do they say they are having a bath, or a soak?
And what about candles,music,company etc.
I need to know much more than just the bubble-part.

 

[geordiecolin]

Are you back to your normal sweet guy now, I only have coffee thanks

Sorry that I was so slow in responding but I got layed in a phone call then I fell asleep.
I mean waylayed

 

[pinnit2014]

But do they say they are having a bath, or a soak?
And what about candles,music,company etc.
I need to know much more than just the bubble-part.

unknown as yet. I’ll report back after my on site Malta invitation, with the details.

 

[geordiecolin]

I am left with a total inability to deposit in videoslots yet again. And do not send me any more condescending messages via any format suggesting that I have not used any avenues to correct the issue. I have been a very loyal depositor for some time and I have heard it all before. You have just lost another possible number of hundreds from me tonight and tomorrow if I was unlucky because I have time off

 

[geordiecolin]

To be fair Video slots live chat where happy to tell me that visa may not be available for at least the next 24 hours. Have any other casinos had these issues tonight or recently?
And my little rtp question in videoslots?

 

[Kroffe]

To be fair Video slots live chat where happy to tell me that visa may not be available for at least the next 24 hours. Have any other casinos had these issues tonight or recently?
And my little rtp question in videoslots?

They answered about the rtp a few posts up.

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[colinsunderland]

@Team.Videoslots when you launch the sportsbook next year, will you have an in house trading team or will you be using a third party?

 

[Team.Videoslots]

Hello @colinsunderland

I will reach out regarding this and send you a message once I have the answer for you.

Best regards,
Team Videoslots.

 

[CongoGB]

To be fair Video slots live chat where happy to tell me that visa may not be available for at least the next 24 hours. Have any other casinos had these issues tonight or recently?
And my little rtp question in videoslots?

I'm having issues doing my usual daily deposit this morning. I'm in an e-mail conversation with Support, but they haven't said anything about possible Visa issues!

Figured my issue was with a card that expires today, and the system's refusal to use the new one now, even though I've been using it there for 2 weeks...

Will see if I get anywhere today!

 

[steveh35]

I see Visa still not available

 

[geordiecolin]

I'm having issues doing my usual daily deposit this morning. I'm in an e-mail conversation with Support, but they haven't said anything about possible Visa issues!

Figured my issue was with a card that expires today, and the system's refusal to use the new one now, even though I've been using it there for 2 weeks...

Will see if I get anywhere today!

Last week they insisted that there was no issues with depositing and that it must lay with my end. 24 hours is a long time in the casino world and a lot of money to lose out on

 

[steveh35]

@Team.Videoslots I went to deposit and it asked me to enter my card details I did and it said I need to deposit using another method I went onto live chat, live chat didn't seem to know of an issue with Visa asked me to delete my cookies, I went back in tried again told me I had reached my deposit limit, I checked my deposit limit and sure enough it claims I have deposited already this morning when I haven't.

Please advise Videoslots

 

[Team.Videoslots]

Hi @steveh35 and everyone else,

There is an issue with card deposits that our payment department is working on solving. We'll update you as soon as we know more.

Best regards,
Team Videoslots.

 

[steveh35]

Hi @steveh35 and everyone else,

There is an issue with card deposits that our payment department is working on solving. We'll update you as soon as we know more.

Best regards,
Team Videoslots.

Please inform live chat of this it would help

 

[CongoGB]

Was just gonna say that Support let me know there is an issue with card payments for everyone - at least we know it'll be a priority!

 

[steveh35]

Visa is working now

 

[CongoGB]

@Team.Videoslots

Okay, now I'm annoyed. Long story - short version:

Old debit card about to expire. Add new one to account - doesn't allow me to deposit on it for some reason, contacted support - works. Fine.

I notice that in my withdrawal methods, only my old card appears. Fine until today.

Contacted Support this morning who removed my old card from the withdrawal method and added the new one.

After the Visa issues, I deposit using my new card. Works.

Win a little bit and attempt to withdraw with my new card. I then get an e-mail saying:

"Unfortunately your latest withdrawal failed, funds are back into your videsolsots account.

Our system cannot process the withdrawal cause a minimum deposit via Adyen is required first.

No minimum wagering will be required."

I have replied asking what the hell that even means.

This seems pretty ridiculous! Can you help please @Team.Videoslots

Edit - have e-mailed videoslotsteam, as I guess that's what you'd want me to do.

 

[geordiecolin]

I am very vexed too.
To cut a long story short- The End

 

[CongoGB]

Here's a related problem that @Team.Videoslots will have to look at.

After my first withdrawal was returned to my account, I tried again. This time I also selected to "lock" the withdrawal. Yet it was still returned to my account after the issue above.

When I lock a withdrawal, I expect it to be locked until it goes into my bank account!

 

[Team.Videoslots]

Hello CongoGB,

Thank you for sending the e-mail, we will investigate this and get back to you once we have more informatino.

Best regards,
Team Videoslots.

 

[deleted_user-20231116]

@Team.Videoslots I wanted to try that new Honey Rush slot from Play n Go, and noticed it's the 94,5% RTP version, so i checked other Play n Go slots, and they are also around 94% RTP now. Why did you lower the RTP on Play n Go slots for Norwegians? I know Sweden had the lower RTP versions implemented a while ago, but i don't understand why we also get them now. There was no warning about changes when opening the slots, and it seems like a bit of a lame move to ninja swap to the lower RTP version.

Videoslots is my favorite casino by far, so i hope this is just a mistake.

Edit: Pragmatic slots are also in the low RTP version.

 

[CongoGB]

Hello CongoGB,

Thank you for sending the e-mail, we will investigate this and get back to you once we have more informatino.

Best regards,
Team Videoslots.

Just wanted to reply here and say that @Team.Videoslots have been very good in explaining the issue and sorting it out for me.

I might moan from time to time, but will equally give credit where it's due. Top marks for the VS reps on here.

 

[Team.Videoslots]

Hello everyone,

As we have been expanding into more regulated markets, we have unfortunately not had the resources to sustain different RTPs for all the different markets. Due to this we decided to make the RTP the same for all our markets.

Best regards,
Team Videoslots.

 

[steveh35]

Hello everyone,

As we have been expanding into more regulated markets, we have unfortunately not had the resources to sustain different RTPs for all the different markets. Due to this we decided to make the RTP the same for all our markets.

Best regards,
Team Videoslots.

 

[Nicola]

Hello everyone,

As we have been expanding into more regulated markets, we have unfortunately not had the resources to sustain different RTPs for all the different markets. Due to this we decided to make the RTP the same for all our markets.

Best regards,
Team Videoslots.

Disappointing news

Can you confirm that all Big Time Gaming and Blueprint slots are still default RTP for UK players?

 

[deleted_user-20231116]

Disappointing news

Can you confirm that all Big Time Gaming and Blueprint slots are still default RTP for UK players?

BTG only has 1 RTP version, and im pretty sure that goes for Blueprint as well, apart from the Jackpot King version of some of their slots.

 

[Mouche12]

I can see that Cloud Quest (one of my favourites) is now at 94.54, this used to be 96 something. Bummer...

Edited to add: @LeoVegas it is still at 96.52. Good.

 

[deleted_user-20231116]

Cloud Quest is one of your favourite slots? Out of all the things i thought i would hear in my lifetime, this is the least expected.

 

[Mouche12]

Well, Bonanza is of course at the top and Donuts + MG 9-liners too, but yeah I play the Clouds pretty often An RTP of around 94% on PnG is not good in my book.

 

[deleted_user-20231116]

An RTP of 94% isnt good on anything. But i wouldnt play Cloud Quest even if it was 99,99% RTP Sometimes i still have nightmares about the freeroll battles on Gemix, Cloud Quest, The Rift and Birds on a Wire

 

[Kroffe]

An RTP of 94% isnt good on anything. But i wouldnt play Cloud Quest even if it was 99,99% RTP Sometimes i still have nightmares about the freeroll battles on Gemix, Cloud Quest, The Rift and Birds on a Wire

Hey now.. Bird on a wire never hurt anybody.

 

[Team.Videoslots]

Hi @Nicola

Apologies for the late reply.

We can confirm that all BTG and Blueprint slots are still at default RTP for all markets.

Br,
Team Videoslots.

 

[deleted_user-20231116]

Hey now.. Bird on a wire never hurt anybody.

I almost died out of boredom every time i played it.

 

[Kroffe]

I almost died out of boredom every time i played it.

Yeah, i can see that happening.
It becomes predictable because you are always winning on it.

 

[nikantw]

I thought Dog House was lower yesterday but didn't pay attention .....
Yes all Pragmatic games have been lowered 1%-2%

Think positive, now you can gather more XP points with the same wagering

 

[Nicola]

Hi @Nicola

Apologies for the late reply.

We can confirm that all BTG and Blueprint slots are still at default RTP for all markets.

Br,
Team Videoslots.

Thank you.

Please pass my thanks on to Pavel for his help on chat earlier. He went above normal support levels to resolve my complex issue with a stuck bonus.