Videoslots - Newly Accredited

[bebo67]

been awhile since I've depped or gotten any, but it was always afternoon here for me ie later than other regions

It always shows up a 3 for Canada. I'm also showing 420 in deposits since May 1st and 10 dollars cashback since May 1st?

 

[Team.Videoslots]

Hi bebo67,

Your e-mail has been received and we will review it.

Best regards,
Team Videoslots.

 

[bebo67]

Hi bebo67,

Your e-mail has been received and we will review it.

Best regards,
Team Videoslots.

Thanks!

 

[09237653]

@Team.Videoslots
Arcane reel chaos free spin tokens have no tooltip information on them when you hover over them. I assume they are still valid for a week like other fs tokens are.

 

[Team.Videoslots]

Hi 09237653,

That is correct, they are available for 7 days. Tooltip seem to be working as intended for us on these spins, if you still have the reward, could you please try in incognito mode and see if the issue persists and if it still does, please send us a screenshot of this to [email protected]?

Best regards,
Team Videoslots.

 

[09237653]

Still no tooltip even in incognito, Its a 20 spin token if that helps.

 

[slotmaster]

Well the weekend booster has been drastically cut back that's for sure but yes it's just after 3 p.m. Fridays we Canadians get it. I miss the old days of vs, It's just a different feeling now on there.

 

[deepsky2]

Just found out Jonathan from VIP is no longer with Videoslots. Another great lost. I'm guessing it has been posted before but somehow missed it, but wondering did he take the higher RTP with him ?

 

[DreamRJ]

Just found out Jonathan from VIP is no longer with Videoslots. Another great lost. I'm guessing it has been posted before but somehow missed it, but wondering did he take the higher RTP with him ?

Yes it has been known for a long time he has left VS. I used to chat to him many times on the phone and by email as well. He was a nice guy.

The thing is though there is now no VIP department anymore because of the new Wheel Of Jackpots.

 

[deepsky2]

Yes it has been known for a long time he has left VS. I used to chat to him many times on the phone and by email as well. He was a nice guy.

The thing is though there is now no VIP department anymore because of the new Wheel Of Jackpots.

I like the wheel of Jackpots but really miss having a VIP host/department, made the playing experience more personal now seems full of bells and whistles but no personal touch.

I'm understanding what others feel with the wheel of jackpots, I have mad tons of deposits but because of poor playtime for a few months I haven't levelled up much recently, so not getting much in rewards. Strange you can make 1000s of dollars in deposit and because of poor playtime you get nothing and other times make 1 deposit of$20 have days of winning streaks and get rewarded. Boils down to luck but I miss the old VIP treatment, Videoslots had everything right and going for them the way they were and I miss that.

 

[DreamRJ]

I like the wheel of Jackpots but really miss having a VIP host/department, made the playing experience more personal now seems full of bells and whistles but no personal touch.

I'm understanding what others feel with the wheel of jackpots, I have mad tons of deposits but because of poor playtime for a few months I haven't levelled up much recently, so not getting much in rewards. Strange you can make 1000s of dollars in deposit and because of poor playtime you get nothing and other times make 1 deposit of$20 have days of winning streaks and get rewarded. Boils down to luck but I miss the old VIP treatment, Videoslots had everything right and going for them the way they were and I miss that.

Yep I miss the old VS as well. But if the old VS also had the wheel of jackpots on and still had the VIP/Loyalty department, then it would still be the same. But the amount of changes of late does make VS feel like a completely different casino.

 

[ChopleyIOM]

@Team.Videoslots

Hi there, is there any reason I can't see the new NetEnt game Narcos?

I can see all the other NetEnt games fine, but not Narcos. I have tried on several different browsers and PCs, all with the same results. Other CM members seem to be able to see it OK.

Thanks!

 

[Team.Videoslots]

Hello ChopleyIOM.

Please send us an e-mail to [email protected] and we can take a look

Best regards,
Team Videoslots.

 

[ChopleyIOM]

Email sent

 

[ChopleyIOM]

Thanks @Team.Videoslots - all sorted now and I can see the game in my list and play it

 

[spoo42]

Hi @Team.Videoslots

Was just checking out news on the main site, and noticed todays 4 new slots news post.. I saw there was beavis and butthead slot by blueprint, but when i try to open it, it says not available in my
country.. is that correct? Not available in the uk? I didn't see anything saying so anywhere, could you find out or tell me whether it is or not? Cheers!

 

[Team.Videoslots]

Hi there @spoo42,

Beavis and Butthead should be available for all our UK players. Please send your username in an e-mail to [email protected] and we'll take a look at why you are unable to start the game.

Best regards,
Team Videoslots.

 

[spoo42]

Cheers again @Team.Videoslots , all sorted.

 

[dionysus]

anyone here (Canadians) use etransfer?
Sent one, but a 1/2 hr later still waiting to show in balance

 

[Team.Videoslots]

Hi @dionysus,

If you send your username in an e-mail to [email protected] we'll check with our payment department what the problem is.

Best regards,
Team Videoslots.

 

[dionysus]

cheers, sorted in chat

 

[Nicola]

Did anyone else get a email just now with a deposit offer from VideoSlots? Having been a customer for long time, never ever had any promos by e-mail.

20x wagering seems to good to be true, plus weekend booster on top

 

[Mouche12]

No, no promo for me. BTW, cashouts are lightning fast (to Neteller) and I appreciate the lock withdrawal button!

 

[Team.Videoslots]

Hi @Nicola and Everyone else,

That is a valid bonus offer for those who have received the e-mail and x20 is the correct wagering requirement.

However, we have had a few reports that some of our players have used the code and received the wrong wagering requirement. If that happens to anyone please send an e-mail to [email protected] and we'll fix it right away.

Best regards,
Team Videoslots.

 

[samdog21]

i was born wherein diapers and die wherein diapers by the time iam at xp21 the bar shows close been at 20 for 1and half years go on chat they say still 70000 pts away.no wonder they have xp21 wheel it wont work when i get there it will be rusted

 

[DreamRJ]

Hi @Nicola and Everyone else,

That is a valid bonus offer for those who have received the e-mail and x20 is the correct wagering requirement.

However, we have had a few reports that some of our players have used the code and received the wrong wagering requirement. If that happens to anyone please send an e-mail to [email protected] and we'll fix it right away.

Best regards,
Team Videoslots.

I find it a bit unfair that you send a promotion like this 100% match out to some UK players, but you ignore and do not send it to other ones in the UK too?

I would appreciate it if you could send me the promo as well?

Thanks in advance

 

[pinnit2014]

Didn't know VS sent out this stuff anymore

Though their 'cash back' version of a deposit bonus don't warm the cockles for me personally (not that it matters as i wasn't on the Red Carpet invitation list )

 

[Team.Videoslots]

Hello @DreamRJ

I understand your point and view here, and we will raise this feedback to our CRM Department, however unfortunately, we are unable to send these bonuses out, to those who did not receive an email.

Hopefully you will receive the next Promotion!

Br,
Team Videoslots.

 

[nikantw]

I get plenty of 100%, 150% + FS, 125% offers....... just not from VS

 

[Oscar Arnhem]

@DreamRJ Stop playing @Videoslots and you get the same offer

 

[DreamRJ]

Hello @DreamRJ

I understand your point and view here, and we will raise this feedback to our CRM Department, however unfortunately, we are unable to send these bonuses out, to those who did not receive an email.

Hopefully you will receive the next Promotion!

Br,
Team Videoslots.

But I never get promo emails with any match bonuses ever from VS, and I was a VIP customer as well. Since the wheel of jackpots, not even sure if my VIP status still stands? But the amount I deposit, it would not hurt to actually be included in the promo emails. Seems a bit unfair to be honest.

@DreamRJ Stop playing @Videoslots and you get the same offer

You think if I stop depositing at VS I will start to get promo emails? I doubt that very much. I have actually in the past had a month or 2 break from VS and that did not trigger me getting any promo emails at all. So if you are right, then it must be a inactivity of 3+ months or more for them to then include you, to try entice you back!

EDIT: Also, Nicola has been actively playing at VS, because I have seen her recent hits from VS she has been posting in the screenshot and video threads. So I doubt it has anything to do with only sending the promo emails out to inactive accounts!

Just my 2 cents worth anyway

 

[shadow123]

I was a vip customer,well had a vip manager who said hello then dissapeared forever.
Got to say that without doubt if you dont send me this promo you will lose me as a player
Would really be the final straw,I can send you my user name if you want to check my history
since joining 2 years ago and if you dont think I deserve it ,you will lose a good customer
who has tried to stay loyal.

 

[Team.Videoslots]

Hello @shadow123

I am sorry to hear you feel this way, and I can assure you this is not a case of whether or not we think you deserve a bonus, should you wish to send us an email with your username, we can take a look to make sure all the settings are correct in order for you to receive bonuses.

Have a good day.

Br,
Team Videoslots.

 

[Oscar Arnhem]

I was a vip customer,well had a vip manager who said hello then dissapeared forever.
Got to say that without doubt if you dont send me this promo you will lose me as a player
Would really be the final straw,I can send you my user name if you want to check my history
since joining 2 years ago and if you dont think I deserve it ,you will lose a good customer
who has tried to stay loyal.

I also had a Vip manager JONATHAN,worst 1 i ever had on a casino.
I got more from DAN,than my VIP manager(btw where is @Dan_Pragmatic ,last log in 2 months ago)?

 

[shadow123]

will do

 

[shadow123]

Hello @shadow123

I am sorry to hear you feel this way, and I can assure you this is not a case of whether or not we think you deserve a bonus, should you wish to send us an email with your username, we can take a look to make sure all the settings are correct in order for you to receive bonuses.

Have a good day.

Br,
Team Videoslots.

Dont you guys ever reward loyalty,I got far more from ladbrokes and deposited there less, Would like to know what the criteria was for determining
who it was awarded to,is it dormant customers who no longer depositing due to all the cutbacks? Gotto say I am really pissed off

 

[Team.Videoslots]

Hello again @shadow123

All rewards our Loyalty Department gave out, have recently been replaced with our Wheel Of Jackpot. As for the requirements of the said bonus, this is something decided by our CRM Team, which we will of course be forwarding all the feedback too.

Br,
Team Videoslots.

 

[shadow123]

Forget it,will be withdrawing the weekend booster tommorrow and closing the account permanently,could say
a lot more but no point,

 

[Jono777]

Morning Team VS

May I ask, are the postal offers for UK players (100FS paper flyers) discontinued for the time being.

Not had one for a long time and they made me feel valued as a regular player

No biggie if they were stopped

 

[Team.Videoslots]

Good morning @Jono777

I have spoken with our CRM Department, and I can confirm we are still sending out the mail, which should be sent out in the coming months.

Have a good one!

Best regards,
Team Videoslots.

 

[nikantw]

.....(btw where is @Dan_Pragmatic ,last log in 2 months ago)?

Very, very busy with a project.
I am sure he will be back when he is ready to present it.

 

[DreamRJ]

Good morning @Jono777

I have spoken with our CRM Department, and I can confirm we are still sending out the mail, which should be sent out in the coming months.

Have a good one!

Best regards,
Team Videoslots.

And again, I too never ever get mail through the post either. I also never get text messages either? All I get is emails with news announcements and when I get emails from support.

I also just checked my privacy settings, and I am opted into everything. So why is it that some UK players get mail through the post and also extra promo emails like the match bonuses? Why can you not answer my question @Team.Videoslots ?? Why are you avoiding answering and instead saying all you have done is pass the feedback onto the relevant department. This is in no way answering my question? So please can you answer the questions I and @shadow123 asked please?

Thanks in advance

 

[deepsky2]

Deposited over $6000 in 2 months with no withdrawals and little entertainment and very little in rewards example 10 free spins last Monday $23 weekend booster last Friday the highest I received in weeks. guests that's not enough to receive a deposit bonus. If you have a poor run doesn't matter how much you deposit the rewards suck. In the past did have some good runs but when the games go cold so do your rewards.

 

[Team.Videoslots]

Hi @DreamRJ

I can assure you we are not avoiding the question, sometimes this simply comes down to whether or not you have been lucky in receiving these bonuses, like we mentioned we have spoken with our CRM Team and voiced your feedback on this matter.

Br,
Team Videoslots.

 

[DreamRJ]

Hi @DreamRJ

I can assure you we are not avoiding the question, sometimes this simply comes down to whether or not you have been lucky in receiving these bonuses, like we mentioned we have spoken with our CRM Team and voiced your feedback on this matter.

Br,
Team Videoslots.

Well I can assure you, I will not be depositing like I used to in your establishment anymore. I think I have now had enough of all the changes, plus the fact I am finding it extremely difficult to get any spins in clash of spins even though I deposit a lot each week. I also struggle to win anything in the battles as well. I can not even get a decent placement in any of the battles for many many months now. Very very rarely do I even win 5 spins. I used to win 5-10 spins multiple times a day from the battles. Now I am lucky to win 5 spins about once a week if that.

The only thing that is a bit worthwhile is the silver wheel spin I have now had twice. Other than that the rest has gone downhill. Also given that you have also lowered the RTP on play n go slots. Which I also do not play at VS anymore since you chose to do that. I play those slots elsewhere now.

I know I said I was happy recently with some of the changes, and I am happy with the wheel of jackpots. But all the other cut backs and changes to the battles etc etc and now this not getting any promo emails or texts or mail through the post. Is the final nail in the coffin for me at VS I think. Sorry VS, I can no longer be loyal to your casino.

 

[Alexish]

Your weekly "I'm quitting forever" post is here. How fresh and new lol

 

[DreamRJ]

Your weekly "I'm quitting forever" post is here. How fresh and new lol

And excuse me, but who are you? Do you even know me? Do you even read my posts? I have never once said I am quitting VS in the past. I have said it about some other casinos. But not VS until today.

 

[shadow123]

Hi @DreamRJ

I can assure you we are not avoiding the question, sometimes this simply comes down to whether or not you have been lucky in receiving these bonuses, like we mentioned we have spoken with our CRM Team and voiced your feedback on this matter.

Br,
Team Videoslots.

Strange reason for giving promotions or not , lucky

 

[misstrouble]

All this drama above.. And I just registered/verified at VS. Hope I wont regret it! They seem really helpful on chat/e-mail etc. though.

 

[SteveBr]

Don’t worry @misstrouble, VS are one of the best casinos around and you won’t regret playing there. They have a really good reward system but it has undergone some changes recently. Some people are understandably not too happy with the changes, but overall you probably won’t go wrong with them.

Absolutely not having a go at people voicing their concerns btw, I can see why some players wouldn’t be happy with a lot of the changes that have gone on. I personally think Clash of Spins is an abomination but that’s just me. Actually, it’s not just me but you get my drift.

The Wheel of Jackpots on the other hand, that was a great change