hi lucas
I have pm you regarding a query, hope to hear from you soon, many thanks...
bump
no reply yet lucas
hi lucas
I have pm you regarding a query, hope to hear from you soon, many thanks...
Hi wobble33,
I've replied to your message.
Let me know in case you'll need anything else.
Kind Regards,
Lucas
Account closed. Terrible luck and loads of deposits (over about 25 deposits to be exact). IMO the comps are terrible as well. The choice of a 100% reload deposit match bonus (because I want to deposit after all that bad luck) or 10 free spins on Rook's Revenge valued at $2 (the same thing they give to new players). Well suffice it to say I got my revenge - Account closed
P.s. I took the deposit match and lost it all in under fifteen minutes (I spent more time waiting for the games to load).
As all experienced casino players know, the software provider sets out the payout rate for their specific games and not the casino itself. We have the exact same RTP's as any other casino offering the same games as we have. We also provide the actual as well as the theoretical payout % view for each game. Read more about Game Payouts here -You do not have permission to view link Log in or register now..
Our bonuses are not based on player's losses, they are based on player's wagers. Our bonus is released in 10% increments with only a 20x wager requirement. Having that said, our bonuses give a higher RTP and are perfect for players that are able to manage their bet size according to their bankroll. This is however not ideal for a small depositor betting high, then a cash bonus with a higher wagering requirement would be suitable. Our promos aren't targeted for this player group - too many other casinos do it already.
Kind Regards,
Lucas
I just went and checked out Video Slots for the first time.
I had a couple of questions about the bonus terms.
1. How does the "$ 10 Free Cash on your first deposit" fit in with the sign up bonus?
e.g. does the free $10 have a playthrough requirement?
.
2. I was confused about this in their Terms and Conditions and was wondering what it meant:
Your bonus will be automatically inactivated if you place single or multiple bets of a value of fifty percent or more of the bonus amount on any single game.
I could take a guess and say that it means that I can't place bets over 50% of the bonus. e.g. if you got a $200 bonus, you can't place bets of $100 or more. But, I shouldn't have to take a guess at what it means.
I was talking to Sara L on the Live chat and she wasn't able to answer these questions. In fact, she wasn't even able to speak English properly.
@ Johnnygotthebon
Thanks for the information. :notworthy
This was particularly helpful: If u deposit 100, then another 100 dollars is place Not in your bank roll
That's actually more information than I got from the Live Chat.
Who knows, I may try again in the future but for now, i will stick to casinos that boast 96%+ payout rate.
I am really surprised their live chat was below standard. Weird.
Even though i never won here and lost 7 deposits in record time, the customer service people were really nice. Amanda always answered my complaining right away and waS always polite. I apologized to her for my abusive language but she was very professional.
I guess that's the biggest reason why I deposited and lost again.
As far as customer service on the email side, they are excellent.
They also sent me an email yesterday that I won some sort of race and gave me 15 free real dollars. Very nice of them. I wagered it on Alaskan fishing. .90 a spin. Gone without a payout. Just no luck there for me. But it was a nice gesture.
Its really too bad their machines don't pay. I love the interphase. It is above standard. Nice selection of games and solid support. I wish i would have at least for one instance had more money in bank than I deposited. Even 50 bucks. 7 deposits of 250 and nada.
Who knows, I may try again in the future but for now, i will stick to casinos that boast 96%+ payout rate.
Later.