Videoslots - Newly Accredited

[Team.Videoslots]

Hi @CongoGB,

We are still waiting for the provider to get back to us, we'll remind them again today.

Best regards,
Team Videoslots.

 

[Jono777]

Is there anything special for getting the 500,000 win spins wheel? I have now passed 350,000 winning spins and the gap is a lot bigger than previously!

currently on the same mission, yes much bigger jump to next level

 

[Jono777]

Hmm, i thought for a second that Paul was joking.
Does not matter that much to me, because we dont get a wheel at 21.

Better hurry and get there while there still is a wheel for getting 21 Jono.View attachment 112672

It is a good job I know you're really good with paint/photoshop otherwise I'd be a nightmare for my work mates today

 

[Kroffe]

It is a good job I know you're really good with paint/photoshop otherwise I'd be a nightmare for my work mates today

Im not sure my copy&paste efforts in paint3d would qualify as "really good" but ill take it.
Small update to wheel of jackpots page today.

 

[geordiecolin]

H team Videoslots. I have stuck 1000 spins or so through Sticky Bandits Wild Return and I did not get a reward for it. Do all,most or some new slots come with a basic reward? How can I tell which new additions have rewards and which ones don't please? ( sorry if this has been asked before)

 

[Team.Videoslots]

Hello @geordiecolin

The game does indeed have trophies, you can check your progression by going to 'My Profile' and then 'My Achievements' and from there you can search for the game, or use the drop down menus to find the trophies you are looking for.

Br,
Team Videoslots.

 

[Jono777]

Hey @Team.Videoslots

Are the Netent games currently down please?

 

[Team.Videoslots]

Hi @Jono777,

We just tried a couple of games from Netent and they worked fine, what happens for you and which games have you tried?

Best regards,
Team Videoslots.

 

[Jono777]

Hi @Jono777,

We just tried a couple of games from Netent and they worked fine, what happens for you and which games have you tried?

Best regards,
Team Videoslots.

Both of the Dead or Alive games. They start to open but then just 'hang' on a black screen, does not even reach the loading bar stage.

 

[goatwack]

Guess they were Dead On Arrival tee hee

 

[SteveBr]

Both of the Dead or Alive games. They start to open but then just 'hang' on a black screen, does not even reach the loading bar stage.

Loaded for me ok Jono (on mobile Safari).
I had a similar problem on another casino, wouldn’t load on Safari but loads fine on Chrome.

 

[Team.Videoslots]

Hi again @Jono777,

Try opening the games from an incognito tab in Chrome and see if it works. If not, please send us an e-mail and we'll do some further troubleshooting.

Best regards,
Team Videoslots.

 

[unknownxx]

Are the guys over at Playtech on vacation? Day 5 and still no money in sight.

 

[Team.Videoslots]

Hi @unknownxx,

Playtech is working on the problem together with our tech team and we will fix it as soon as possible.

Best regards,
Team Videoslots.

 

[Jono777]

Hi again @Jono777,

Try opening the games from an incognito tab in Chrome and see if it works. If not, please send us an e-mail and we'll do some further troubleshooting.

Best regards,
Team Videoslots.

Problem seems to have cured itself now, all working

Appreciate the replies

 

[geordiecolin]

Hello @geordiecolin

The game does indeed have trophies, you can check your progression by going to 'My Profile' and then 'My Achievements' and from there you can search for the game, or use the drop down menus to find the trophies you are looking for.

Br,
Team Videoslots.

I don't really get how a blue wheel spin is given in less than 50 spins playing a new game usually yet I didn't get a blue wheel spin after over 1000 spins in Sticky Bandits?
Just now I played 100 auto spins in Legacy of Egypy at 30p per spin. After those spins where completed and after numerous micro wins I am left with £70.71. I won much more than just .71p?
And one more thing. I deposited an initial £50 which told me had failed so entered another £50. After firing up Legacy I found that I had deposited successfully the first time?

Edit. I actually started playing with £101. something. So I lost more than I started with?

 

[geordiecolin]

Update. £100 gone in less than 400 spins at 30p per spin. There is something wrong going on here.
Or a very real lesson to learn about avoiding the very low RTP in Play and go slots and Videoslots other games which have a very low RTP

 

[bebo67]

Update. £100 gone in less than 400 spins at 30p per spin. There is something wrong going on here.
Or a very real lesson to learn about avoiding the very low RTP in Play and go slots and Videoslots other games which have a very low RTP

That means they were all dead spins? I find that game pays good when you're betting higher amounts. Anything 3 dollars and over.

 

[geordiecolin]

I don't really get how a blue wheel spin is given in less than 50 spins playing a new game usually yet I didn't get a blue wheel spin after over 1000 spins in Sticky Bandits?
Just now I played 100 auto spins in Legacy of Egypy at 30p per spin. After those spins where completed and after numerous micro wins I am left with £70.71. I won much more than just .71p?
And one more thing. I deposited an initial £50 which told me had failed so entered another £50. After firing up Legacy I found that I had deposited successfully the first time?

Edit. I actually started playing with £101. something. So I lost more than I started with?

@Videoslots How can a slot take more than 100% wagered?

 

[Team.Videoslots]

Hello @geordiecolin

Please send an email to [email protected] and we will investigate this.

Best regards,
Team Videoslots

 

[CongoGB]

Sorry for another Everybody's Jackpot pester @Team.Videoslots

Are we waiting for the jackpot to drop again until this is resolved? As that might be a while...

Hopefully you and Playtech have identified the winners from Saturday who should've been paid, and we'll see that cash soonish.

#SorryNotSorry

 

[unknownxx]

Nice, was trying to stay calm, good to see that someone else is just as pissed as me. Guess we won´t see any money at all at this speed.

Still pretty frustrating to see that the slot is still up and running when they mention they´re still looking for a fix - if theres an issue that prevents players from receiving their winnings why is it still up?

@CongoGB good part is that the jackpot is up at nearly 73k again - so if they first have to wait for the next drop to get our money it will only take 3-4 more weeks...

 

[SteveBr]

I was also wondering when this was going to be resolved. Hopefully not much longer, I have every confidence it will be...

 

[dionysus]

boy VS sure makes it easy to put money in but hard to get out.

Deposit with my credit card. Can't withdraw with my credit card.
VS says no, because it's Mastercard, only if Visa

Oh, well, good, I've deposited with my visa debit card.
no, sorry, that's not a withdraw option.

Oh,well, I've deposited using etransfer.
No, that's not a withdraw option.


Sooo, can deposit with a credit card, my debit card and etransfer
but none of them can be used to withdraw? So still stuck with banking option which is like 5 days

 

[Nicola]

Any date @Team.Videoslots for the new Big Time Gaming slot?

 

[Team.Videoslots]

Hello everyone,

@CongoGB - The winners are identified, but due to a technical issue the wins are not being paid out. Our tech team is looking at this together with Playtech. We apologise for the wait, but hopefully this should be resolved soon.

@Nicola - King Maker by BTG will be available on the 28th of August.

Best regards,
Team Videoslots.

 

[unknownxx]

@Team.Videoslots so we won´t see any money again today/this weekend? Great, that would be 7-9 days without any money, no information besides that theres a technical issue while the game is still running on your site so others could throw money at it only to be stuck in the same situation, no solution like adding the money manually, etc, , Don´t wanna sound rude but thats really unsatisfying considering the high standard you usually had when it came to solving problems (at least that was my experience in the past)....

 

[Team.Videoslots]

Hello unknownxx,

We apologise for the long handling time, we are hoping for it to be resolved today or look into an alternative solution.

Best regards,
Team Videoslots.

 

[CongoGB]

Hello unknownxx,

We apologise for the long handling time, we are hoping for it to be resolved today or look into an alternative solution.

Best regards,
Team Videoslots.

Thanks - appreciate the response.

*cough*Special Wheel instead*cough*

I really need to get that cough sorted...

 

[colinsunderland]

Hello unknownxx,

We apologise for the long handling time, we are hoping for it to be resolved today or look into an alternative solution.

Best regards,
Team Videoslots.

Should you not remove the game seeing as it isn't paying out properly? I mean if they pay out too much you remove them, yet don't pay out enough, you leave them?

 

[Team.Videoslots]

Hello colinsunderland,

Thank you for the suggestion, we have taken the game down for now until this has been resolved. But just to clarify, the only issue is with the shared jackpot not being paid out correctly and the affected players will receive their winnings.

Best regards,
Team Videoslots.

 

[unknownxx]

So any news yet what your alternative solution is (yes I know its annoying - but still, over a week now and still no money there)?

Also if you don´t mind me asking - how is it possible that the jackpot went up a few thousand € over the last 12 hours while the game should be deactivated (just asking because I thought that besides the initial 20.000€ seed the rest is filled with money from spins)?

 

[Team.Videoslots]

Hi @unknownxx,

We are still working on fixing the problem together with the provider but I have no further updates I'm afraid.

The progressive jackpot is a network jackpot (shared between casinos) and therefore the pot increases if someone plays the game at a different casino as well.

Best regards,
Team Videoslots.

 

[Nicola]

@Nicola - King Maker by BTG will be available on the 28th of August.

Best regards,
Team Videoslots.

Thank you

 

[CongoGB]

My turn again to pester today @Team.Videoslots

Any further update for us? I know nothing ever happens on a Sunday, but you never know... Well over a week now, and I'm finding it hard to figure out why it's taking so long, especially as the winners have been identified.

 

[Team.Videoslots]

Hi there @CongoGB,

We have, unfortunately, not received any new updates. We are working together with the provider to solve it as soon as possible.

Best regards,
Team Videoslots.

 

[unknownxx]

My turn again to pester today @Team.Videoslots

Any further update for us? I know nothing ever happens on a Sunday, but you never know... Well over a week now, and I'm finding it hard to figure out why it's taking so long, especially as the winners have been identified.

Guess we can write that money off - I don´t know and I don´t care if its 1, 10 or 100 € that are missing - its about the fact we have heard the same for over a week and no money or compensation in any other form or at least an explanation what takes so long was offered. Piss poor. Hell even when games were broken a few weeks ago and cost them a shitload of money they paid out the winnings after fucking up big time by threatening customers. Still its too complicated to give us the few bucks we´ve won. I call bullshit. Others open complaints when they miss their money or withdraw for a few days - we´ve been waiting for 9 days and as it sounds it will be many more.

And no, I don´t need another "We´re sorry and looking to fix this, no other updates" - I can fucking fool myself, don´t need anyone else to do so.

 

[Team.Videoslots]

Hi there @unknownxx,

We apologize for the delay but as we have stated before: Our technical department is working together with Playtech to solve the problem and as soon as it has been fixed all players will get the money they've won.

Best regards,
Team Videoslots.

 

[Reelsoffun]

Guess we can write that money off - I don´t know and I don´t care if its 1, 10 or 100 € that are missing - its about the fact we have heard the same for over a week and no money or compensation in any other form or at least an explanation what takes so long was offered. Piss poor. Hell even when games were broken a few weeks ago and cost them a shitload of money they paid out the winnings after fucking up big time by threatening customers. Still its too complicated to give us the few bucks we´ve won. I call bullshit. Others open complaints when they miss their money or withdraw for a few days - we´ve been waiting for 9 days and as it sounds it will be many more.

And no, I don´t need another "We´re sorry and looking to fix this, no other updates" - I can fucking fool myself, don´t need anyone else to do so.

I know your frustrated but I dont think you need to talk like that, its not the reps here's fault, they have said you will get the money, sometimes things take a bit of time esp when a provider is involved.

 

[unknownxx]

And I didn´t blame the reps personally - I blame VS way for not saying anything besides "you´ll get it eventually - thats it". For example I contacted chat before and wrote to the mail of the slots team - that was 8/9 days ago, if I wouldn´t use this forum I wouldn´t have heard back from them since I didn´t get anything besides "we´ll look into it - we´ll let you know" last sunday/monday. Ever since no response, no nothing. Sure, probably not the Reps at fault since they only do their job, still pisses me off. And sure, things can take their time. But at least neing a bit more transparent or looking for customer friendly solutions would be great. Or giving updates on their own without people asking daily. I know that reps and customer support are the first to get shit because they´re the first people contact/talk to - I worked for a swedish company (the one with the 4 letters in yellow and blue selling cheap furniture) and got shit daily for 8-9 hours straight cause people were too stupid to put a freaking shelf together - and boy was I happy when I quit that job. But finding a solution that makes the customer happy was always the most important thing. If I´d have dealt with justified complaints by just saying "we know but we won´t change a thing for the moment" I would´ve been gone within a few weeks. So sorry if I sound rude, but its not against the people over at customer support, its about the way VS as a whole deals with this issue.

 

[Jono777]

The term "Good things come to those who wait" springs to mind!

Appreciate its a longer than usual wait but if it makes you feel any better, just think how long I've been waiting for my purple wheel and I'm still smiling....Just

 

[unknownxx]

Yeah well, I doubt that anything besides the usual "sorry" and an small amount of 10-15€ will come out of this, but can´t do anything besides wait and vent a bit anyway.

And don´t start with the purple wheel, if I go on like this I´ll may have it by mid/late 2020. (But at least I knew what I got myself into when it comes to the wheel compared to everybodys jackpot )

 

[bamberfishcake]

boy VS sure makes it easy to put money in but hard to get out.

Deposit with my credit card. Can't withdraw with my credit card.
VS says no, because it's Mastercard, only if Visa

Oh, well, good, I've deposited with my visa debit card.
no, sorry, that's not a withdraw option.

Oh,well, I've deposited using etransfer.
No, that's not a withdraw option.


Sooo, can deposit with a credit card, my debit card and etransfer
but none of them can be used to withdraw? So still stuck with banking option which is like 5 days

Its a weird old set up. I have the same restrictions but it actually works in my favour. Meaning i deposit with debit but withdraw via Trustly, as per their instructions, which means i get the money straight away, like within 30 mins mostly.

It would seem the restriction is to withdraw to the most originally used method but perhaps @Team.Videoslots can explain how it works and maybe help you. Bank transfer seems harsh considering todays market.

 

[pinnit2014]

The term "Good things come to those who wait" springs to mind!

Appreciate its a longer than usual wait but if it makes you feel any better, just think how long I've been waiting for my purple wheel and I'm still smiling....Just

Really, you’re not at LV21?

I’d never have guessed

 

[Jono777]

Really, you’re not at LV21?

I’d never have guessed

You know whats the best thing about "Mission 21" ?

It means I get to flog something else to death, rather than that 'occurrence' on TSII

 

[pinnit2014]

You know whats the best thing about "Mission 21" ?

It means I get to flog something else to death, rather than that 'occurrence' on TSII

69,96,21: you’re all about the numbers! ;-)

 

[Reelsoffun]

You know whats the best thing about "Mission 21" ?

It means I get to flog something else to death, rather than that 'occurrence' on TSII

What happened on TSII then?

 

[paul7388]

What happened on TSII then?

Please don't ask that

 

[CongoGB]

I have an ETA of mid-October for my Special Wheel - it's now a race between that and Everybody's Jackpot!

 

[Kroffe]

I have an ETA of mid-October for my Special Wheel - it's now a race between that and Everybody's Jackpot!

Its on a good wheel now, but it changes pretty often.
I heard that one time, a guy got lvl21 just as the wheels got swapped.
So instead of a Ferris-wheel, he got a hamster-wheel (hamster not included).
Really unlucky.