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Videoslots.com new rep

Discussion in 'Introduce yourself! (New Members)' started by Philip, Dec 12, 2014.

    Dec 12, 2014
  1. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi all,

    My name is Philip and I am here to represent Videoslots.com together with Lucas. If you have any questions please contact either me or Lucas and we are more than happy to assist you in any queries you might have.

    I also have some great news to share with you all which is that we have increased our maximum withdrawal limit. You can now withdraw up to £$€30,000 (SEK/NOK 300,000) per month.

    Best regards,

    Philip
     
    Last edited: Dec 12, 2014
    14 people like this.
  2. Dec 12, 2014
  3. Alberta

    Alberta Banned User - spammer

    Occupation:
    None
    Location:
    Deutschland
    Last edited by a moderator: Dec 15, 2014
  4. Dec 13, 2014
  5. Booo73

    Booo73 Experienced Member MM

    Occupation:
    Homemaker
    Location:
    Canada
    Welcome aboard Philip!!!! It's been a couple of months offline for me so I apologize if I missed the change but I was wondering why it is going to take 12 hours for a flushed withdrawal to be processed? Again sorry if this has been recently covered in another thread (and not meaning to derail the thread at all) but I always thought that flushing meant it would be processed right away. Thanks so much for your help and again Welcome!!!
     
  6. Dec 14, 2014
  7. shanetospin

    shanetospin Experienced Member MM

    Occupation:
    Student- University
    Location:
    England
    Welcome aboard Phillip :) Great site :D
     
  8. Dec 14, 2014
  9. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Thanks guys for the warm welcome!

    Alberta: Why do you ask about crapmeister.com? I cannot find that they are an affiliate for us.

    Booo73: We process withdrawals within 1 - 2 hours betweeen 07:00 - 23:00 GMT +1 and for the rest of the day we are processing withdrawals as fast as we can. Rarely does it take a little longer and we try to process all withdrawals as fast as possible.

    shanetospin: Thanks for the kind words. Great that you like our casino :)

    Again I want to say a big thanks for the warm welcome!

    Best regards,
    Philip
     
    Last edited by a moderator: Dec 15, 2014
    1 person likes this.
  10. Dec 14, 2014
  11. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Hm..I think I know you...or I have at least talked to you a couple of times :p

    Welcome in to the heat...the fabulous CM :thumbsup:

    Sara
     
  12. Dec 15, 2014
  13. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi Sara,

    I'm thinking the same thing. Thanks for the welcome :)

    Philip
     
    1 person likes this.
  14. Feb 26, 2017
  15. OceanBear

    OceanBear Full Member PABnoaccred

    Occupation:
    Designer
    Location:
    UK
    Can't contact rep as their inbox is full - can't get VS support to listen to me

    I spent a good 20 minutes writing and explaining my issue with videoslots to their rep Philip only to receive a message saying he can't receive it because his storage is full. I can't get VS support to resolve my issue - they keep sending me the bog standard reply 'we will contact you when we have more information'. My bank was debited £500 but VS account only credited £400. Sent screenshots of bank and transcript with bank showing all transaction references etc but videoslots still failing to reimburse me this money because their finance department can't find it. Surely that isn't my problem. Really fed up with being palmed off. I have asked for the issue to be given priority - nothing. I have asked for contact name of manager or supervisor - nothing. It is disgraceful how VS support deals with customers. not the first issue I have had with them. They took a couple of weeks to validate me because I couldn't send them a photo of a defunct card that was no longer in existence and out of date even though they had all information from current and active card. Sort it out Videoslots and at least get your reps to BE reps and be able to take private messages.
     
  16. Feb 26, 2017
  17. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    Welcome ;)

    what happened to Dan ???

    xD
     
  18. Feb 26, 2017
  19. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    You can contact Dan,he is the casino rep of Videoslots casino,he is the best rep here,i am sure he will help you
    http://www.casinomeister.com/forums/members/dan-videoslots.html
     
  20. Feb 26, 2017
  21. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hi OceanBear,

    I am Dainel, i am now the Videoslots rep and have sent you a PM so we can get to the bottom of this.

    Br,

    Daniel
     
  22. Feb 26, 2017
  23. OceanBear

    OceanBear Full Member PABnoaccred

    Occupation:
    Designer
    Location:
    UK
    I sent PM as requested. Please acknowledge receipt.
     
  24. Feb 26, 2017
  25. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hi OceanBear,

    Yes i have received this and am looking into this.

    Br,

    Daniel.
     
  26. Feb 26, 2017
  27. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
  28. Feb 26, 2017
  29. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    I love dan...
     
  30. Feb 26, 2017
  31. slotmaster

    slotmaster Ueber Meister

    Occupation:
    Being great and stressed
    Location:
    stressville
    Anyone else thought that Dan was no longer a rep when they saw this thread?

    Dan be like "Thanks for the award suckers, I am outta here!":p
     
  32. Feb 27, 2017
  33. sjikkerdennis

    sjikkerdennis Full Member webby

    Occupation:
    Webmaster
    Location:
    Netherlands
    Welcome! Is Kim still working for videoslots.com?
     
  34. Feb 27, 2017
  35. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Who is KIm ?
     
  36. Feb 27, 2017
  37. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    Kim Kardashian?
    Kim Wilde?
    Kim Jong Un?
     
  38. Feb 27, 2017
  39. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hi sjikkerdennis,

    Yes we do have someone named Kim working with us :)

    Br,

    Daniel
     

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