Videoslots.com new rep

Philip

General Manager for Videoslots
Joined
Nov 27, 2014
Location
Malta
Hi all,

My name is Philip and I am here to represent Videoslots.com together with Lucas. If you have any questions please contact either me or Lucas and we are more than happy to assist you in any queries you might have.

I also have some great news to share with you all which is that we have increased our maximum withdrawal limit. You can now withdraw up to £$€30,000 (SEK/NOK 300,000) per month.

Best regards,

Philip
 
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Welcome aboard Philip!!!! It's been a couple of months offline for me so I apologize if I missed the change but I was wondering why it is going to take 12 hours for a flushed withdrawal to be processed? Again sorry if this has been recently covered in another thread (and not meaning to derail the thread at all) but I always thought that flushing meant it would be processed right away. Thanks so much for your help and again Welcome!!!
 
Hi all,

My name is Philip and I am here to represent Videoslots.com together with Lucas. If you have any questions please contact either me or Lucas and we are more than happy to assist you in any queries you might have.

I also have some great news to share with you all which is that we have increased our maximum withdrawal limit. You can now withdraw up to £$€30,000 (SEK/NOK 300,000) per month.

Best regards,

Philip

Welcome aboard Phillip :) Great site :D
 
Thanks guys for the warm welcome!

Alberta: Why do you ask about crapmeister.com? I cannot find that they are an affiliate for us.

Booo73: We process withdrawals within 1 - 2 hours betweeen 07:00 - 23:00 GMT +1 and for the rest of the day we are processing withdrawals as fast as we can. Rarely does it take a little longer and we try to process all withdrawals as fast as possible.

shanetospin: Thanks for the kind words. Great that you like our casino :)

Again I want to say a big thanks for the warm welcome!

Best regards,
Philip
 
Last edited by a moderator:
Hm..I think I know you...or I have at least talked to you a couple of times :p

Welcome in to the heat...the fabulous CM :thumbsup:

Sara
 
Can't contact rep as their inbox is full - can't get VS support to listen to me

I spent a good 20 minutes writing and explaining my issue with videoslots to their rep Philip only to receive a message saying he can't receive it because his storage is full. I can't get VS support to resolve my issue - they keep sending me the bog standard reply 'we will contact you when we have more information'. My bank was debited £500 but VS account only credited £400. Sent screenshots of bank and transcript with bank showing all transaction references etc but videoslots still failing to reimburse me this money because their finance department can't find it. Surely that isn't my problem. Really fed up with being palmed off. I have asked for the issue to be given priority - nothing. I have asked for contact name of manager or supervisor - nothing. It is disgraceful how VS support deals with customers. not the first issue I have had with them. They took a couple of weeks to validate me because I couldn't send them a photo of a defunct card that was no longer in existence and out of date even though they had all information from current and active card. Sort it out Videoslots and at least get your reps to BE reps and be able to take private messages.
 
I spent a good 20 minutes writing and explaining my issue with videoslots to their rep Philip only to receive a message saying he can't receive it because his storage is full. I can't get VS support to resolve my issue - they keep sending me the bog standard reply 'we will contact you when we have more information'. My bank was debited £500 but VS account only credited £400. Sent screenshots of bank and transcript with bank showing all transaction references etc but videoslots still failing to reimburse me this money because their finance department can't find it. Surely that isn't my problem. Really fed up with being palmed off. I have asked for the issue to be given priority - nothing. I have asked for contact name of manager or supervisor - nothing. It is disgraceful how VS support deals with customers. not the first issue I have had with them. They took a couple of weeks to validate me because I couldn't send them a photo of a defunct card that was no longer in existence and out of date even though they had all information from current and active card. Sort it out Videoslots and at least get your reps to BE reps and be able to take private messages.

You can contact Dan,he is the casino rep of Videoslots casino,he is the best rep here,i am sure he will help you
https://www.casinomeister.com/forums/members/
 
I spent a good 20 minutes writing and explaining my issue with videoslots to their rep Philip only to receive a message saying he can't receive it because his storage is full. I can't get VS support to resolve my issue - they keep sending me the bog standard reply 'we will contact you when we have more information'. My bank was debited £500 but VS account only credited £400. Sent screenshots of bank and transcript with bank showing all transaction references etc but videoslots still failing to reimburse me this money because their finance department can't find it. Surely that isn't my problem. Really fed up with being palmed off. I have asked for the issue to be given priority - nothing. I have asked for contact name of manager or supervisor - nothing. It is disgraceful how VS support deals with customers. not the first issue I have had with them. They took a couple of weeks to validate me because I couldn't send them a photo of a defunct card that was no longer in existence and out of date even though they had all information from current and active card. Sort it out Videoslots and at least get your reps to BE reps and be able to take private messages.

Hi OceanBear,

I am Dainel, i am now the Videoslots rep and have sent you a PM so we can get to the bottom of this.

Br,

Daniel
 

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