Videoslots account deactivated

[gergotpwnd]

so this morning when i tried to log in in my videoslots account, a surprise was waiting for me

this was a shock for me, tried to talk to live chat that didnt really helped

business decisions, you never know you may be next, and btw have a few friends with an exact giving reason for an account deactivation

 

[Mark31288]

have you won a lot of money in a short space of time?

This happened to me at sky vegas, they gave me no reason at all and suspended all services i have from Sky!
In my experience, you wont ever be able to open an account with them again, even on a different email as i tried this with Sky and they block everything associated to yourself.

 

[gergotpwnd]

well i was a wining player on videoslots ( i play on micro stakes tho) i was about 2k up on this site, not really that big, and my account is 3 years old

 

[Tirilej]

So you and a few of your friends have had your accounts deactivated? Sounds strange.
You could of course do a PAB here if you don't accept the closure.

I saw someone else made a similar post today in another thread.

 

[gergotpwnd]

my guess is, since they paid that huge fee, they are running the cutback business, so winning players should be worried
And the said, that my account could not be reopened under any circumstances

 

[mcgameboy]

my guess is, since they paid that huge fee, they are running the cutback business, so winning players should be worried
And the said, that my account could not be reopened under any circumstances

Well then there is virtually no point in pursuing this. You've already said you're a winning player and a low-rolling one at that.
As far as VS would be concerned, you are the polar opposite of what would represent good business for them.
They want high-rolling losers, not low-rolling winners.

Look at it this way, you did well there and they are never getting your winnings back. It was nice while it lasted for you.
Hopefully you will quickly find somewhere else to play, a casino that actually welcomes your custom.

I'm distinctly unimpressed by VS, going by all the negative stuff I've read about them these past few months.
It's getting to the point where if they keep this up, they are going to be approaching fall from grace territory.

 

[anddi32]

Sounds weird to block whole account just because player is winning player. I'm also low stakes winning player in VS (over 5K in 3 years) but never been worried about my "status". Maybe there is something else than just winning / losing ratio.

And in that kind of cases they should tell even some reason why. I think it's the players right

 

[mcgameboy]

Sounds weird to block whole account just because player is winning player. I'm also low stakes winning player in VS (over 5K in 3 years) but never been worried about my "status". Maybe there is something else than just winning / losing ratio.

And in that kind of cases they should tell even some reason why. I think it's the players right

I want to agree with you that they should.

But here's the problem. Which means I have to (very reluctantly) disagree with you...

It is highly likely that there is something within a casino's Ts & Cs about having the right to terminate an account without the need to explain why.
Given that the player has to agree to a casino's Ts & Cs just in order to be able to play there, I would say that gives the player no leg to stand on in such cases.

You can demand an explanation and all the casino has to do is say "refer to term x.x, which says blah blah blah, blah blah blah". You acknowledged we have the right to terminate your account without needing to give a reason the moment you chose to accept the Ts & Cs IN FULL. Game over.

 

[nikantw]

Usually, when a good and trustworthy casino doesn't want to explain to the player, it means that they don't want the player to know how he/she got caught.

 

[anddi32]

You can demand an explanation and all the casino has to do is say "refer to term x.x, which says blah blah blah, blah blah blah". You acknowledged we have the right to terminate your account without needing to give a reason the moment you chose to accept the Ts & Cs IN FULL. Game over.

Yes true that. They don't need to say anything if they don't want. But if they want to be a "fair play" casino, they should give some answer. It seems that
no violation of the rules or anything like that so if they really are blocking players just because winning ratio is too high - it's gonna be something I've never seen when we talk about legit casinos.

Usually that kind of cases casino gives promotional bans, no bans for whole account.

 

[Tirilej]

Usually, when a good and trustworthy casino doesn't want to explain to the player, it means that they don't want the player to know how he/she got caught.

Especially if it's a player and his friends.
I think a PAB would be a good option here or it will just be speculations.

 

[TheAverageGuy]

It is highly likely that there is something within a casino's Ts & Cs about having the right to terminate an account without the need to explain why.
Given that the player has to agree to a casino's Ts & Cs just in order to be able to play there, I would say that gives the player no leg to stand on in such cases.

You can demand an explanation and all the casino has to do is say "refer to term x.x, which says blah blah blah, blah blah blah". You acknowledged we have the right to terminate your account without needing to give a reason the moment you chose to accept the Ts & Cs IN FULL. Game over.

"1.4 Video Slots reserves the right, at its own discretion, to: decline a person to open a Video Slots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means; suspend and/or cancel the person from promotional activities, competitions or other services, whenever"

 

[gergotpwnd]

Usually, when a good and trustworthy casino doesn't want to explain to the player, it means that they don't want the player to know how he/she got caught.

caught on what? playing freerolls, wagering to qualify for the weekend battle, playing that to get bunch of rewards than withdraw100-to 200 euros a month, thats not that much for a "business" decision to close an account

 

[smart_croatia]

bro same thing happend to me Videoslots deactivated my 3 year old acc for absolute no reason

 

[gergotpwnd]

yes smart wining small stake players are geting banned

 

[smart_croatia]

whats you rtp mine was 99.40%

 

[gergotpwnd]

have no idea, i think around 100, i was up 2k+ on videoslots

 

[nikantw]

caught on what? playing freerolls, wagering to qualify for the weekend battle, playing that to get bunch of rewards than withdraw100-to 200 euros a month, thats not that much for a "business" decision to close an account

I have no idea, no inside info or anything. As said above a PAB may be the only way to get more info.

 

[Tirilej]

After all other negative threads I can't believe that VS are just starting to close accounts that are not profitable for them. That would make no sense.
They can't be that stupid.

 

[gergotpwnd]

i really respect vs they gave out a lot for small stake players, but close an account with "business decision" i dont see this fair

 

[smart_croatia]

i really respect vs they gave out a lot for small stake players, but close an account with "business decision" i dont see this fair

every ""business decision" need an explanation

 

[Mark31288]

"1.4

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reserves the right, at its own discretion, to: decline a person to open a

You do not have permission to view link Log in or register now.

account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means; suspend and/or cancel the person from promotional activities, competitions or other services, whenever"

i can vouch for this with Sky Vegas. Almost the same wording, i pursued it and argued why can i still have Sky TV and Broadband, but not Sky Vegas. Surely its all or nothing. They told me its a business decision, its final, no amount of hassling or calling / emailing will change it and the account is closed for good. As mentioned in this thread, when you accept the Terms that basically means you agree with them and they don't have to provide an explanation, therefore you'll be hard pushed to ever get one i am afraid.

 

[smart_croatia]

just now i have send complaint to MGA for the first time in my life, and i been in this loong time, never got banned or closed acc in my life, @homerbert as i cant reply to my thread coz of PAB , I did nothing wrong!!! no mistakes nothing

 

[Tirilej]

just now i have send complaint to MGA for the first time in my life, and i been in this loong time, never got banned or closed acc in my life, @homerbert as i cant reply to my thread coz of PAB , I did nothing wrong!!! no mistakes nothing

Ok, so you sent it to MGA too. Ten maybe you should send a pm to Maxd and ask if it's ok to PAB at the same time. I'm not so sure.

 

[smart_croatia]

Ok, so you sent it to MGA too. Ten maybe you should send a pm to Maxd and ask if it's ok to PAB at the same time. I'm not so sure.

ty for info its done

 

[gergotpwnd]

just now i have send complaint to MGA for the first time in my life

link me mate

 

[smart_croatia]

You do not have permission to view link Log in or register now.

 

[gergotpwnd]

ok, i sent a complaint too

 

[snorky510238]

The same thing happened to me at GUTS. I pursued them for a reason but all I got was that I MAY of been attempting to abuse bonuses which was utter rubbish as apart from the welcome bonus I had a handful of free spins at 20p and that was it. I was a low rolling winning player albeit not a fortune. Unfortunately just like high street bookmakers if you regularly win money from them they will no longer welcome your business. “They don’t like it up’em captain Mainwaring”.

 

[tooky]

VS always has been safest place to gamble for me. Now I also see on another forum few ppl are banned. Can anyone tell me, if they close my account will they pay me money I have left on it ?

 

[dionysus]

VS always has been safest place to gamble for me. Now I also see on another forum few ppl are banned. Can anyone tell me, if they close my account will they pay me money I have left on it ?

assuming there's no issues regarding any terms i cant see why they wouldnt

 

[Mouche12]

The same thing happened to me at GUTS. I pursued them for a reason but all I got was that I MAY of been attempting to abuse bonuses which was utter rubbish as apart from the welcome bonus I had a handful of free spins at 20p and that was it. I was a low rolling winning player albeit not a fortune. Unfortunately just like high street bookmakers if you regularly win money from them they will no longer welcome your business. “They don’t like it up’em captain Mainwaring”.

This still surprises me and it's disappointing indeed. I do hope when the time has come again to cash out some sizeable winnings (one can always hope) that I would not get banned for that. I'd completely understand that they would no longer offer any bonuses (or very little), but closing a player account altogether?

 

[Mr Wild]

The same thing happened to me at GUTS. I pursued them for a reason but all I got was that I MAY of been attempting to abuse bonuses which was utter rubbish as apart from the welcome bonus I had a handful of free spins at 20p and that was it. I was a low rolling winning player albeit not a fortune. Unfortunately just like high street bookmakers if you regularly win money from them they will no longer welcome your business. “They don’t like it up’em captain Mainwaring”.

How can you regulary win money on slots?
Playing slots cant be compared to putting bets on sports. You can be good at sports, but there is zero skill playing slots.

 

[Mouche12]

Winning can occur for extended periods of time, followed by months and months of losses. There are people who manage to stay in the black playing slots over longer periods of time (not me). It also depends on whether you are content with small(er) winnings and cash out or gamble more and lose it all (as I often do). Sound bankroll management is another factor. I always play with a minimum of $2 having a $200 bankroll, many players are staking smaller amounts - this would more often ensure longer gambling sessions.

 

[brianmon]

How can you regularly win money on slots?
Playing slots cant be compared to putting bets on sports. You can be good at sports, but there is zero skill playing slots.

Seems like a strange thing for someone in the industry to say.
Aren't you supposed to perpetuate the myth that you CAN regularly win money on slots?

(almost a Gerald Ratner moment, for those in the UK who remember)

 

[pinnit2014]

Next, I'll be hearing that slots are random

 

[thr0b]

Seems like a strange thing for someone in the industry to say.
Aren't you supposed to perpetuate the myth that you CAN regularly win money on slots?

(almost a Gerald Ratner moment, for those in the UK who remember)

No reputable casino or designer will say you can regularly win on slots. That would be unfair marketing at best.

 

[snorky510238]

How can you regulary win money on slots?
Playing slots cant be compared to putting bets on sports. You can be good at sports, but there is zero skill playing slots.

Obviously not going into to much detail but discipline and patience are a massive factor but the biggest thing in my favour is that slots aren’t completely random.

 

[The Dude]

@smart_croatia didn't you mention earlier that you were playing with a team of players or something? You mentioned "we" or something? Then why complaint to the MGA? It seems pretty obvious why they closed your account. Why not PAB here? that would be a bit quicker and we could get an answer right away on what happened.

Edited to add:
Sorry, my bad. We suspended your PAB since you didn't read the instructions and submitted to the MGA as well. We will just wait for their outcome.

 

[Tirilej]

@smart_croatia didn't you mention earlier that you were playing with a team of players or something? You mentioned "we" or something? Then why complaint to the MGA? It seems pretty obvious why they closed your account. Why not PAB here? that would be a bit quicker and we could get an answer right away on what happened.

Edited to add:
Sorry, my bad. We suspended your PAB since you didn't read the instructions and submitted to the MGA as well. We will just wait for their outcome.

It wasn't him who mentioned the ''we'' either. That was the other guy.

 

[Supababe]

How can you regulary win money on slots?
Playing slots cant be compared to putting bets on sports. You can be good at sports, but there is zero skill playing slots.

The skill element comes from knowing when to hit the withdraw button I guess....

 

[The Dude]

It wasn't him who mentioned the ''we'' either. That was the other guy.

Thanks - getting confused in my old age.

 

[Jasminebed]

VS always has been safest place to gamble for me. Now I also see on another forum few ppl are banned. Can anyone tell me, if they close my account will they pay me money I have left on it ?

Unless they can PROVE fraud or money laundering, then yes. Advantage play is not fraud. But casinos are free to close any accounts that have a zero balance. If you have an issue, you can always PAB (file a complaint) through Casinomeister, although you should reach out to TeamVideoslots here first.

 

[dionysus]

Ive seen a few people suggest PAB, but to what end...as you say, they just have to say to maxd, well, our prerogative and it ends there.
And while they may disclose more to maxd we as players will never know as casinos dont like to tip off players as to advantage play/bonus abuse/fraud methods to then circumvent them
Unless there's an issue of money - and I don't much think VS would screw over players - we just have to take it on the chin and move on

 

[smart_croatia]

@smart_croatia didn't you mention earlier that you were playing with a team of players or something? You mentioned "we" or something? Then why complaint to the MGA? It seems pretty obvious why they closed your account. Why not PAB here? that would be a bit quicker and we could get an answer right away on what happened.

Edited to add:
Sorry, my bad. We suspended your PAB since you didn't read the instructions and submitted to the MGA as well. We will just wait for their outcome.

Hi, this is not my thread this one is Videoslots deactivated my account , i never used term "we", and i did submitted PAB and after that i went to MGA as i didnt read PAB or ever had one before, my fault, if i did know i would do it, i will do it when MGA get back to me as Max informed me

 

[TheAddict]

tbh, anyone driving around in a illuminous green smart car is always upto something

 

[The Dude]

tbh, anyone driving around in a illuminous green smart car is always upto something

 

[pinnit2014]

tbh, anyone driving around in a illuminous green smart car is always upto something

That’s the colour of all the dolla’s it’s wrapped in from those 10p spins