- Joined
- Jan 16, 2022
- Location
- UK
Hello Everyone,
I want to make you aware of serious breech in Videoslots not following the policy held by the gambling commission.
I want to make you aware of serious breech in Videoslots not following the policy held by the gambling commission.
- Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include, but is not restricted to, the customer’s name, address and date of birth.
- A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.
- Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.
- Licensees must take reasonable steps to ensure that the information they hold on a customer’s identity remains accurate.