Your Input Please Vera&John self exclusion problem

[Janette barker]

Casino Vera&John.co.uk have recognised that I was selfexcluded permanently (due to gambling addiction ) on 30/10/15in writing however they allow me to reopen me permanent selfexcluded account on 20/04/17 they do not care about gambling addicts, none of the managers will answer the phone, customer service will tell me that is my fault and they don thing the word permanent is permanent. Account: <snip>

 

[Casinomeister]

You need to contact their casino rep here: Vera & John.

And never ever post account information in a public forum. That's just bad news waiting to happen.

 

[Janette barker]

I have done it

I have contact Vera&John provide with information in writing that I was permanently selfexcluded, they don't care they say that even my account was selfexcluded permanently ( due to gambling addiction) They are okay in reopen it because I simply ask it to be reopen , the word permanent don't mean anything to them

 

[Jasminebed]

Contact the rep here at Casinomeister, as CM suggested.

If you click the blue link in his post, you can private message the rep and ask him to look into the situation for you.

 

[maxd]

Casino Vera&John.co.uk have recognised that I was selfexcluded permanently ...

Hello. I have received a PAB from you on this issue, yet you continue to post here in violation of the PAB FAQ guidelines.

Please let me know whether you want to continue posting OR you want me to process your PAB. One or the other, not both. If you continue posting your PAB will be cancelled and discarded.

Regards,
Max Drayman, Complaints (PAB) Manager, Casinomeister.com

 

[Janette barker]

Hi maxd

i really want to continue with my complaint. How can I delete my threat?

 

[Jasminebed]

Janette, pm Maxd if you have not already done so.

Threads don't get deleted, just stop posting about your issue.

 

[maxd]

NP, as Jaz said, just stop posting about your issue here until we're done with the PAB.