FastHitPlz
Dormant account
- Joined
- Mar 19, 2011
- Location
- Holland
Hi,
I had not played at vegas partner for a long time, but in the last few months they have been sending me tons of emails with sign up offers, so i decided to have a go at one of their casinos: 777dragon.
I made a deposit of 25 euro and was waiting for my sign up bonus to be credited. It did not come. So I contacted live chat and they stated that I was not eligble for their signup bonus since I already claimed another bonus at one of their casinos. Their terms clearly state that I am not allowed to claim the sign up at any casino in the group if I have claimed one already UNLESS invited.
I was invited by email several times for this casino and others in their group and now that I have made a deposit they do not want to honour their invitation. If this was the first time they did this I would not think to much of it, but I have proof they do this on a regular basis, so it seems to be common business practice.
Since this is not an isolated incident and they are not willing to credit my bonus, I feel that I have been deceived and lured in with false promises. So here is my warning: Be aware that the bonus offers send by Vegas Partner are not being honoured when they feel like it. If you ask why, they will direct you to the same terms that state that when you are INVITED you CAN claim more then one sign up bonus at their casinos.
For me my evening has been ruined but I hope that by posting this I can warn other players about what they are doing, so at least some good can come out of this.
I had not played at vegas partner for a long time, but in the last few months they have been sending me tons of emails with sign up offers, so i decided to have a go at one of their casinos: 777dragon.
I made a deposit of 25 euro and was waiting for my sign up bonus to be credited. It did not come. So I contacted live chat and they stated that I was not eligble for their signup bonus since I already claimed another bonus at one of their casinos. Their terms clearly state that I am not allowed to claim the sign up at any casino in the group if I have claimed one already UNLESS invited.
I was invited by email several times for this casino and others in their group and now that I have made a deposit they do not want to honour their invitation. If this was the first time they did this I would not think to much of it, but I have proof they do this on a regular basis, so it seems to be common business practice.
Since this is not an isolated incident and they are not willing to credit my bonus, I feel that I have been deceived and lured in with false promises. So here is my warning: Be aware that the bonus offers send by Vegas Partner are not being honoured when they feel like it. If you ask why, they will direct you to the same terms that state that when you are INVITED you CAN claim more then one sign up bonus at their casinos.
For me my evening has been ruined but I hope that by posting this I can warn other players about what they are doing, so at least some good can come out of this.