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Vegas partner group is deceiving me

Discussion in 'Casino Complaints - Bonus Issues' started by FastHitPlz, Feb 17, 2012.

    Feb 17, 2012
  1. FastHitPlz

    FastHitPlz Dormant account

    Occupation:
    gambling
    Location:
    Holland
    Hi,

    I had not played at vegas partner for a long time, but in the last few months they have been sending me tons of emails with sign up offers, so i decided to have a go at one of their casinos: 777dragon.

    I made a deposit of 25 euro and was waiting for my sign up bonus to be credited. It did not come. So I contacted live chat and they stated that I was not eligble for their signup bonus since I already claimed another bonus at one of their casinos. Their terms clearly state that I am not allowed to claim the sign up at any casino in the group if I have claimed one already UNLESS invited.

    I was invited by email several times for this casino and others in their group and now that I have made a deposit they do not want to honour their invitation. If this was the first time they did this I would not think to much of it, but I have proof they do this on a regular basis, so it seems to be common business practice.

    Since this is not an isolated incident and they are not willing to credit my bonus, I feel that I have been deceived and lured in with false promises. So here is my warning: Be aware that the bonus offers send by Vegas Partner are not being honoured when they feel like it. If you ask why, they will direct you to the same terms that state that when you are INVITED you CAN claim more then one sign up bonus at their casinos.

    For me my evening has been ruined but I hope that by posting this I can warn other players about what they are doing, so at least some good can come out of this.
     
  2. Feb 17, 2012
  3. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    As annoying as this is, it is not a case of deceiving, underhand spamming ethics - hell yeah.
     
  4. Feb 17, 2012
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    http://www.casinomeister.com/forums/members/vpl.html

    May I suggest that you contact the VPL rep here at Casinomeister at the above link with a private message. When you get to the page, look on the left for Private Message. You may want to include a link to this thread.

    Then be fully prepared to forward the 'invitation' email to the rep.
     
  6. Feb 17, 2012
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Probably some of those email invitations you're receiving are coming from affiliates who don't know or care that you're not eligible for the SUB.
     
  8. Feb 17, 2012
  9. FastHitPlz

    FastHitPlz Dormant account

    Occupation:
    gambling
    Location:
    Holland
    Thanks for your replies.

    I do not agree with you Seventh. I do think it is a clear case of deceit since I am being promised something that is not being delivered after I have taken the required actions. I would not have signed up or made a deposit if I knew they would not honor the promotion they offered me.

    Thank you for the link Mousey. I will attempt to contact their 'rep' in time if they decide not to respond to me in this thread. I would prefer the last.

    To Chayton I would like to say that all the promotions they have thrown at me are coming directly from their company. They have send more then 10 in the last few months.

    Fur further clarification; This is also not the first time they pull this stunt on me. They did it before at one of their other casinos and after complaining they admitted their mistake and credited me the bonus.
     
    1 person likes this.
  10. Feb 17, 2012
  11. FastHitPlz

    FastHitPlz Dormant account

    Occupation:
    gambling
    Location:
    Holland
    I did some digging on the forum and found this thread:

    http://www.casinomeister.com/forums...1509-casino-us-not-honoring-bonus-e-mail.html

    It looks like they have been doing this for more then a year and nothing has changed.

    Please get your act together Vegas Partner. If you want people to become regular customers and deposit with and without bonuses, don't pull crazy stuff like this. This is exactly what makes me rarely deposit at any Vegas Partner casino. I do not know any other group that keeps pulling this stunt except for Casino Rewards, but they are (or were?) the worst microgaming casino group.
     
  12. Feb 18, 2012
  13. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Hm, i´m wondering because i was able to use the first deposit bonus at all vpl casinos after an invitation mail, the last was 3 months ago at crazy vegas and i managed to cash out a decent sum.
    But on the other site, there are often problems with crediting the bonus automatically or in a timely manner...
    You should contact the rep, i think it will be resolved.
     
  14. Feb 18, 2012
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I recently received an email too for opening an account with 777 Dragon and promptly threw it away as to me it was obviously from an affiliate. Actually, I have accounts at nearly all VPL casinos and each time they send me an email they address me by my first name and my account number. Occasionally they also try to tempt me back by offering 100% bonuses .

    Firsthitplz, if they did not address you by your name its likely to come from an affiliate. Why dont you give us the screenshot of the invitation email and we will tell you what we think. Meanwhile, I believe Seventh777 has no relation with Dragon777 though they share the same numbers.:D
     
    1 person likes this.
  16. Feb 18, 2012
  17. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    I get them all the time. And believe me, I have already used their bonus offer:D What I always do, is jump on chat and ask them, They will then inform me that 'no' Im not entitled to that offer as I've already used it at one of their casinos. And then I will then inform them to stop emailing me these invites then, cause its seriously annoying.

    And they still send them:eek2: .. utra annoying:mad:
     
  18. Feb 18, 2012
  19. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I get this too.
     
  20. Feb 18, 2012
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    If they ignore a STOP request, the emails then become spam by definition, which breaches the standards for accreditation.

    The main issue is a stubborn refusal to take responsibilty, nor properly police, the actions of affiliates. There are clear "spamming is not tolerated" rules for affiliates, but they only get caught when there is a BIG problem that leads to many players making complaints.

    Posting a screenshot of the offending email will help decide whether this is deception on the part of the casino, or a failure to police the actions of their affiliates.

    Spam will often start "Dear Player" or "Valued customer". It may also try to guess your name from your email address. This is a problem when email addresses are allocated by your ISP, rather than chosen by yourself, as they often use your name to generate them. My primary email address is like this, and it allows spammers to guess my name.

    Spammers also lie in order to get you to click through and plant their cookie on your PC, so even if you sign up later, they stand a good chance of getting the credit for it.


    Offers from a casino where you already have an account should quote your account number, as well as address you by name. The tricky bit is where you have to be invited to claim the SUB at other casinos in a group. Here, there is little difference in what a spammer can send, and what is a genuine offer. Spammers also know about the policy, and will deliberately design their spam so as to look like an invite under this policy. They get the commission whether or not you get the bonus, however if this is a continuing problem that the casino has failed to investigate properly with a view to shutting down the rogue affiliate(s) responsible, then they have to bear part of the responsibilty for the misleading marketing. Under UK law, they could find themselves held FULLY responsible, and this may really kick in once the new secondary licensing rules become law, and casinos such as this have to hold UK licenses as well as their main ones, and be accountable for their actions in the UK market under UK law, rather than that of their licensing jurisdiction. Failure to address the problems now whilst consequences are minor could lead to them landing in a heap of trouble under the new rules if UK players take their issues to UK agencies, rather than direct to the casino's licensing jurisdiction.

    This particular issue would be regarded as misleading advertising, rather than breach of contract, and dealt with mainly through the ASA, although Trading Standards may get involved. Widespread complaints would get the attention of the OFT, which would NOT be in the interests of the industry.
     
    1 person likes this.
  22. Feb 18, 2012
  23. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    There is a difference in not telling the truth and telling lies, they have their backs covered via the bonus T&C`s, they will expect you to know these basic rules (Identical bonuses can only be claimed at one of their sister casinos), entrapment is a far better word to describe these sort of work ethics, deceiving imho would be to offer that bonus then completely deny offering it in the 1st place ;).

    Well, one things for sure, when these casinos find their way into the casino rewards group, they will fit in perfectly ;).
     
    1 person likes this.
  24. Feb 18, 2012
  25. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    That is my ex :eek:.
     
  26. Feb 18, 2012
  27. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Where you been?:(.
     
  28. Feb 18, 2012
  29. FastHitPlz

    FastHitPlz Dormant account

    Occupation:
    gambling
    Location:
    Holland
    Thanks again for all the replies.

    I want to make very clear once and for all that the offers I am receiving are coming directly from Vegas Partner. I have never played at the casinos that have invited me and the email address is: This email is not visible to you.. I do not know how to post screen shots.

    I am waiting for somebody from Vegas Partner to make a public statement in this thread regarding their policy. Of course I could try to solve this by PM, but I am afraid nothing will change and next year it will be somebody else complaining about the same thing. For me this is not about not getting a bonus anymore, this is about a casino group that is misleading me on purpose. I call that deceit. Since some members here are not agreeing with me:

    You must register/login in order to see the link.

    deceit [dɪˈsiːt]
    1. the act or practice of deceiving
    2. a statement, act, or device intended to mislead; fraud; trick
    3. a tendency to deceive

    I think you could qualify their actions as being a statement intended to mislead, fraud, trick.

    I think this because they have pulled the same trick on me last year and on other players too. So it is definitely not an isolated incident.

    They are sending out invitations (statements) that are intended to make me register and deposit under the false promise that I will receive a bonus, while they already know they do not want to give it to me even though their own terms state that when they INVITE me I am allowed to play and receive bonuses at this casino (this is the misleading part).

    I would really appreciate it if they would come forward and admit their mistake and put clear rules in place to prevent this from happening in the future or that they would change their policy to make sure nobody who is not eligible is receiving invites to casinos.
     
    1 person likes this.
  30. Feb 18, 2012
  31. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    That is really interesting and alot to think about. Thank you VWM. I will keep that in mind. :)
     
  32. Feb 18, 2012
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I don`t want to be pedantic or carry on derailing the thread, and I know how annoying these spam mails can be, the point here that really get`s my goat are these bonuses are for players whom are new, so, somewhere along the line it must stand out and slap them around the face with the simplicity of it all - they have your e-mail address on record, for the sole reason that you must have used it whilst registering at a casino in their group, so it`s a fair bet that you have already had the deposit bonus, the only other way of getting your e-mail address is to buy it from the *We will not pass on your details to any third parties.......for free* bulk e-mail dealers, and we don`t want to go down this shady road :mad:.

    So, we will keep it plain and simple and stick with the - they have it on record in their player data base approach, the same data base that will readily confirm that you are not eligible for this particular bonus anyway, as you have received it elsewhere, now, it`s pedantic time lol, to deceive you they would openly and knowingly offer you this bonus on the grounds you were entitled to it as you are a "New player", or, entrap you by dangling the bonus carrot of plenty under your nose, in the hope of you overlooking, or failure to read, the T&C`s, either way, it`s a whole heap of hoops to jump through just to fleece someone out of a few quid.

    I think these places must be to compartmentalized, so the right hand doesn`t know, what the left is upto, and no-one can be arsed to check the relevant spam they spew forth, and only picking up on these cases when the player puts in a withdrawal request.

    Be it entrapment or deceit, I honestly don`t think those involved would go to these measures just to scam people intentionally, if they do, then these casino`s are in a whole heap of trouble lol ;).

    Anyway`s good luck in resolving this ;).
     
  34. Feb 20, 2012
  35. VPL

    VPL Casino Representative

    Occupation:
    Call Centre Manager
    Location:
    South Africa
    Hi there,

    please private message me with your details so that I can investigate the matter for you?

    Kind regards,

    Curt

     
  36. Feb 20, 2012
  37. VPL

    VPL Casino Representative

    Occupation:
    Call Centre Manager
    Location:
    South Africa
    RE:

    Hi FastHitPlz,

    please private message me your account details so that I can investigate this for you?

    Kind regards,

    Curt
     
  38. Feb 20, 2012
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    @VPL: Why did you post the same thing twice in 2 minutes...? :confused:

    KK
     

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