Just made a deposit of $100 at one of the Vegas Partner Casinos and a $25 bonus was credited automatically. Before I commence play, contacted Live Chat asking for the bonus to be removed. Only way bonus could be removed was if I opted to be placed on the "No Bonus List".
Being excluded on the "No Bonus List" means I won't even receive free comps for loyalty, I get nothing.
Was sure Vegas Partner Group are accredited here and found this in the accreditation rules:
Link Outdated / Removed
Operational Standards
Guts of the Live Chat transcript:
Me: Would you mind removing the $25 bonus from my account please?
Me: I'm great too, thanks
Anna: Would you like me to put you on No Bonus List?
Me: yes please
Anna: Ok, I'll do that now. Please note that if you want to be removed from the No Bonus List, bonuses can not be give back date.
Me: np, tbh I really don't like playing with a bonus. Of course when and if the casinos throws me comps, that's different. But deposit bonuses, rather play without them.
Anna: If we put you on No Bonus List, you will not be able to get Comp Bonuses as well, no bonuses at all.
Me: so no VIP free loyalty comps or anything?
Me: that's when I get to VIP status
Anna: I see No bonuses at all.
Me: actually for now, just remove the $25 please
Anna: I'll be with you just now
Anna: Unfortunately, we can not remove this particular bonus amount.
Anna: Either you stay with Bonuses or we add you to No Bonus List.
As of now have my $100 deposit is sitting in the casino and a $25 bonus which they (Vegas Partner Group) will not remove. I've sent an email to support which I've also included the CM accreditation rule. I'll have to wait to see what happens. Still its a proper pain in the butt.
Being excluded on the "No Bonus List" means I won't even receive free comps for loyalty, I get nothing.
Was sure Vegas Partner Group are accredited here and found this in the accreditation rules:
Link Outdated / Removed
Operational Standards
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced
Guts of the Live Chat transcript:
Me: Would you mind removing the $25 bonus from my account please?
Me: I'm great too, thanks
Anna: Would you like me to put you on No Bonus List?
Me: yes please
Anna: Ok, I'll do that now. Please note that if you want to be removed from the No Bonus List, bonuses can not be give back date.
Me: np, tbh I really don't like playing with a bonus. Of course when and if the casinos throws me comps, that's different. But deposit bonuses, rather play without them.
Anna: If we put you on No Bonus List, you will not be able to get Comp Bonuses as well, no bonuses at all.
Me: so no VIP free loyalty comps or anything?
Me: that's when I get to VIP status
Anna: I see No bonuses at all.
Me: actually for now, just remove the $25 please
Anna: I'll be with you just now
Anna: Unfortunately, we can not remove this particular bonus amount.
Anna: Either you stay with Bonuses or we add you to No Bonus List.
As of now have my $100 deposit is sitting in the casino and a $25 bonus which they (Vegas Partner Group) will not remove. I've sent an email to support which I've also included the CM accreditation rule. I'll have to wait to see what happens. Still its a proper pain in the butt.