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Vegas Partner Casino refuses to remove bonus before commencement of play

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ChillBill, Nov 12, 2012.

    Nov 12, 2012
  1. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    Just made a deposit of $100 at one of the Vegas Partner Casinos and a $25 bonus was credited automatically. Before I commence play, contacted Live Chat asking for the bonus to be removed. Only way bonus could be removed was if I opted to be placed on the "No Bonus List".

    Being excluded on the "No Bonus List" means I won't even receive free comps for loyalty, I get nothing.

    Was sure Vegas Partner Group are accredited here and found this in the accreditation rules:
    http://www.casinomeister.com/forums/section/standards-181/

    Operational Standards

    • Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced

    Guts of the Live Chat transcript:

    Me: Would you mind removing the $25 bonus from my account please?
    Me: I'm great too, thanks :)

    Anna: Would you like me to put you on No Bonus List?
    Me: yes please :)
    Anna: Ok, I'll do that now. Please note that if you want to be removed from the No Bonus List, bonuses can not be give back date.
    Me: np, tbh I really don't like playing with a bonus. Of course when and if the casinos throws me comps, that's different. But deposit bonuses, rather play without them.
    Anna: If we put you on No Bonus List, you will not be able to get Comp Bonuses as well, no bonuses at all.
    Me: so no VIP free loyalty comps or anything?
    Me: that's when I get to VIP status ;)
    Anna: I see :) No bonuses at all.
    Me: actually for now, just remove the $25 please
    Anna: I'll be with you just now
    Anna: Unfortunately, we can not remove this particular bonus amount.
    Anna: Either you stay with Bonuses or we add you to No Bonus List.

    As of now have my $100 deposit is sitting in the casino and a $25 bonus which they (Vegas Partner Group) will not remove. I've sent an email to support which I've also included the CM accreditation rule. I'll have to wait to see what happens. Still its a proper pain in the butt.
     
  2. Nov 12, 2012
  3. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Im not playing at that casino, but at some others ive received such bonuses & just talked in live chat with them to take it away & its been no problem.
    Now i havent received any automatic bonuses to any of my casino accounts for a long time. :D

    Its very easy & quick for support to take it away.

    Hope you get it fixed asap!
     
  4. Nov 12, 2012
  5. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    As I can't play at this group, I'm not familiar with the Rep, if there is one here. But first thing I would do is look under the I-gaming rep tab and see if there is a Rep on board here and contact him/her about it. I would also alert Maxd via PM about this problem.

    This isn't right and the bonus should be removed if you asked them too, especially since you didn't ask for it anyway.
     
    1 person likes this.
  6. Nov 12, 2012
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    As I read it, I don't see them refusing to remove the bonus
     
  8. Nov 12, 2012
  9. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    Looks like a refusal to me!
     
  10. Nov 12, 2012
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I agree.

    It is unacceptable.

    Contact the rep, and cc Bryan as this is an accreditation issue.
     
    2 people like this.
  12. Nov 12, 2012
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Not saying its right, but didn't she say yes but you go on the no bonus list
     
  14. Nov 12, 2012
  15. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Dionysus,

    Either you take this bonus or lose your VIP standing. Nope, not cool for an accredited casino.
     
  16. Nov 12, 2012
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Okay. Not being difficult, just trying to understand ;)
     
  18. Nov 12, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    So either he gets the bonus taken off and keeps his standing of VIP or they have to come off the accredited list if it isn't resolved in a pab then?
     
  20. Nov 12, 2012
  21. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    Removal of the bonus should be just that.
    Certainly not hedged by an unfair rule which forces a player (who did not request the bonus) to be placed on their "No Bonus List".
     
  22. Nov 12, 2012
  23. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    As I said, I'm not arguing the point; rather just trying to understand it, especially as it relates to whether they remain accredited
     
  24. Nov 12, 2012
  25. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    To clarify, as yet I do not hold VIP status. I only became a player at Casino-Mate within the last week. But, given past casinos, I usually make it to VIP within a month or two max. Being exempted from receiving any bonuses, comps, loyalty at VIP level is a waste of time playing.
     
  26. Nov 12, 2012
  27. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Are you filing a pab?
     
  28. Nov 12, 2012
  29. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    For $25?
    I can wager more than that on 1 spin :D
    Every casino I join, I only deposit small to start. If everything checks out, then I drop big dollars. Though given this event, casino-mate wont be seeing that happen now.

    I'll withdrawal my $100 deposit and move on.
     
  30. Nov 12, 2012
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Sure, why not for $25? If casinos aren't held up to the standards for accreditation, what's the point? Then they could screw over another player but still hold accredited standing if no one holds them to it
     
    2 people like this.
  32. Nov 13, 2012
  33. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    I am so annoyed with their 'policy', if that is what it is..a policy of not removing bonuses.

    I have had quite a few instances when I have had a double charge from my CC with a bonus...so I never played because it would void my play.

    Inetbet have always removed my bonus before play. There should be no reason to not remove a bonus, unless 'those are the rules...( in the T&C's ). Even if the non-bonus removal is in the T&C's it's pathetic and I would not play.

    I may have, in the past, accidently misread the the bonus rules...and it has always been rectified before play.

    This is nonsense.
     
    3 people like this.
  34. Nov 13, 2012
  35. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    I agree but any casino on the accreditation list should first be put through the wash to ensure they act in accordance to the CM accreditation mandate. It shouldn't fall on members, who are told it's safe to play at accredited casino groups, when this type of situation happens. Although I understand CM has a PAB and Max does a brilliant job at operating this free service, all I wanted to do was play some slots and now I can't, even though I joined an accredited casino group.
     
  36. Nov 13, 2012
  37. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    That's a terrible rule.

    If we remove the bonus, you won't get loyalty comps? What kind of backwards stuff is that?
     
    1 person likes this.
  38. Nov 13, 2012
  39. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Of corse it should fall on members; the system only works if everyone adheres and participates; in order for max and Bryan to know if a casino is worthy of accreditation, they rely not only on their own work and research but player feedback and pab reports
     
    1 person likes this.

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