Vegas Partner Casino refuses to remove bonus before commencement of play

ChillBill

Banned User - Aussiedave in disguise
Just made a deposit of $100 at one of the Vegas Partner Casinos and a $25 bonus was credited automatically. Before I commence play, contacted Live Chat asking for the bonus to be removed. Only way bonus could be removed was if I opted to be placed on the "No Bonus List".

Being excluded on the "No Bonus List" means I won't even receive free comps for loyalty, I get nothing.

Was sure Vegas Partner Group are accredited here and found this in the accreditation rules:
http://www.casinomeister.com/forums/section/standards-181/

Operational Standards

  • Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced

Guts of the Live Chat transcript:

Me: Would you mind removing the $25 bonus from my account please?
Me: I'm great too, thanks :)

Anna: Would you like me to put you on No Bonus List?
Me: yes please :)
Anna: Ok, I'll do that now. Please note that if you want to be removed from the No Bonus List, bonuses can not be give back date.
Me: np, tbh I really don't like playing with a bonus. Of course when and if the casinos throws me comps, that's different. But deposit bonuses, rather play without them.
Anna: If we put you on No Bonus List, you will not be able to get Comp Bonuses as well, no bonuses at all.
Me: so no VIP free loyalty comps or anything?
Me: that's when I get to VIP status ;)
Anna: I see :) No bonuses at all.
Me: actually for now, just remove the $25 please
Anna: I'll be with you just now
Anna: Unfortunately, we can not remove this particular bonus amount.
Anna: Either you stay with Bonuses or we add you to No Bonus List.

As of now have my $100 deposit is sitting in the casino and a $25 bonus which they (Vegas Partner Group) will not remove. I've sent an email to support which I've also included the CM accreditation rule. I'll have to wait to see what happens. Still its a proper pain in the butt.
 

sapit222

Meister Member
PABaccred
MM
Im not playing at that casino, but at some others ive received such bonuses & just talked in live chat with them to take it away & its been no problem.
Now i havent received any automatic bonuses to any of my casino accounts for a long time. :D

Its very easy & quick for support to take it away.

Hope you get it fixed asap!
 

anniemac

Ueber Meister
PABnoaccred
MM
As I can't play at this group, I'm not familiar with the Rep, if there is one here. But first thing I would do is look under the I-gaming rep tab and see if there is a Rep on board here and contact him/her about it. I would also alert Maxd via PM about this problem.

This isn't right and the bonus should be removed if you asked them too, especially since you didn't ask for it anyway.
 

dionysus

can turn wine into water
CAG
MM
So either he gets the bonus taken off and keeps his standing of VIP or they have to come off the accredited list if it isn't resolved in a pab then?
 

ChillBill

Banned User - Aussiedave in disguise
didn't she say yes but you go on the no bonus list
Removal of the bonus should be just that.
Certainly not hedged by an unfair rule which forces a player (who did not request the bonus) to be placed on their "No Bonus List".
 

dionysus

can turn wine into water
CAG
MM
As I said, I'm not arguing the point; rather just trying to understand it, especially as it relates to whether they remain accredited
 

ChillBill

Banned User - Aussiedave in disguise
To clarify, as yet I do not hold VIP status. I only became a player at Casino-Mate within the last week. But, given past casinos, I usually make it to VIP within a month or two max. Being exempted from receiving any bonuses, comps, loyalty at VIP level is a waste of time playing.
 

ChillBill

Banned User - Aussiedave in disguise
Are you filing a pab?
For $25?
I can wager more than that on 1 spin :D
Every casino I join, I only deposit small to start. If everything checks out, then I drop big dollars. Though given this event, casino-mate wont be seeing that happen now.

I'll withdrawal my $100 deposit and move on.
 

dionysus

can turn wine into water
CAG
MM
Sure, why not for $25? If casinos aren't held up to the standards for accreditation, what's the point? Then they could screw over another player but still hold accredited standing if no one holds them to it
 

secret2

irishbrit62
MM
Just made a deposit of $100 at one of the Vegas Partner Casinos and a $25 bonus was credited automatically. Before I commence play, contacted Live Chat asking for the bonus to be removed. Only way bonus could be removed was if I opted to be placed on the "No Bonus List".

Being excluded on the "No Bonus List" means I won't even receive free comps for loyalty, I get nothing.

Was sure Vegas Partner Group are accredited here and found this in the accreditation rules:
http://www.casinomeister.com/forums/section/standards-181/

Operational Standards

  • Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced

Guts of the Live Chat transcript:

Me: Would you mind removing the $25 bonus from my account please?
Me: I'm great too, thanks :)

Anna: Would you like me to put you on No Bonus List?
Me: yes please :)
Anna: Ok, I'll do that now. Please note that if you want to be removed from the No Bonus List, bonuses can not be give back date.
Me: np, tbh I really don't like playing with a bonus. Of course when and if the casinos throws me comps, that's different. But deposit bonuses, rather play without them.
Anna: If we put you on No Bonus List, you will not be able to get Comp Bonuses as well, no bonuses at all.
Me: so no VIP free loyalty comps or anything?
Me: that's when I get to VIP status ;)
Anna: I see :) No bonuses at all.
Me: actually for now, just remove the $25 please
Anna: I'll be with you just now
Anna: Unfortunately, we can not remove this particular bonus amount.
Anna: Either you stay with Bonuses or we add you to No Bonus List.

As of now have my $100 deposit is sitting in the casino and a $25 bonus which they (Vegas Partner Group) will not remove. I've sent an email to support which I've also included the CM accreditation rule. I'll have to wait to see what happens. Still its a proper pain in the butt.
I am so annoyed with their 'policy', if that is what it is..a policy of not removing bonuses.

I have had quite a few instances when I have had a double charge from my CC with a bonus...so I never played because it would void my play.

Inetbet have always removed my bonus before play. There should be no reason to not remove a bonus, unless 'those are the rules...( in the T&C's ). Even if the non-bonus removal is in the T&C's it's pathetic and I would not play.

I may have, in the past, accidently misread the the bonus rules...and it has always been rectified before play.

This is nonsense.
 

ChillBill

Banned User - Aussiedave in disguise
If casinos aren't held up to the standards for accreditation, what's the point? Then they could screw over another player but still hold accredited standing if no one holds them to it
I agree but any casino on the accreditation list should first be put through the wash to ensure they act in accordance to the CM accreditation mandate. It shouldn't fall on members, who are told it's safe to play at accredited casino groups, when this type of situation happens. Although I understand CM has a PAB and Max does a brilliant job at operating this free service, all I wanted to do was play some slots and now I can't, even though I joined an accredited casino group.
 

Brooklyn

Dormant account
That's a terrible rule.

If we remove the bonus, you won't get loyalty comps? What kind of backwards stuff is that?
 

dionysus

can turn wine into water
CAG
MM
I agree but any casino on the accreditation list should first be put through the wash to ensure they act in accordance to the CM accreditation mandate. It shouldn't fall on members, who are told it's safe to play at accredited casino groups, when this type of situation happens. Although I understand CM has a PAB and Max does a brilliant job at operating this free service, all I wanted to do was play some slots and now I can't, even though I joined an accredited casino group.
Of corse it should fall on members; the system only works if everyone adheres and participates; in order for max and Bryan to know if a casino is worthy of accreditation, they rely not only on their own work and research but player feedback and pab reports
 
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