Vegas Joker and Vegas Country not paying!!

[RedKaos]

1- The 8th of November I've requested a cashout at Vegas Joker for 300,20.
After one week my withdrawal was still in work in progress, I contact the CS asking them why my cashout is still not under processed status.

answer of the casino (15/11):We write in regards to your pending withdrawal in our Casino.

Could you please fax us the following:

- a copy of a utility bill as proof of address

- a copy of a signed ID document


We would also like to inform you that it is surely not our intention to
either delay the payments or cause inconveniences. It is not for lack of
trust in our clients, but out of an administrative necessity that we
need to ask for these documents.

We appreciate your cooperation in this matter.

We hope we have made this procedure clear to you and we assure you we
will do everything we can to send your winnings as soon as possible.

Thank you in advance for your patience and understanding.

Best Regards,


Luciano

Vegas Joker Casino

Ok no problem I sent them all the documents they requested but after a few hours I receive this e-mail:

Dear David,

Thank you for your e-mail.

We write to inform you that your cashin is at the moment under
investigation, it will remain on hold until the relevant department will
process it.

Please note that you will be notified in regards of any update.

Should you require any further assistance, please do not hesitate to
contact our Support Team at any time.

Kind Regards,


Luisa

WTF?!? the 20th of November they send me an another e-mail informs me that my account was still under investigation....
What a suprise when I realize that they locked my account without any explanation the 25th....

2- Due to a glitch with Neteller Eprocashier credited my Vegas Country account of 100 the 8th of November.
I've requested immediately a withdrawal of this amount back to my Neteller account.
It was the 8th and still no money received back.
Same types of e-mail received (blah blah account under investigation blah blah)
My account at Vegas Country have been locked the 25th....



So what thehell is going on at these 2 casinos? I've kept all the e-mails send and received from the CS, made a print screen of my cashcheck statement at Vegas Joker.
Sorry for the bad english, I'm french ;o)

David,

 

[VegasVIP Lounge]

RE Vegas Country and Vegas Joker

Dear David

Please private message me your account details and I will look into your case. Once you pass on your details, I should be able to get back to you with some information by tommorrow.

Kind Regards

 

[terrellk11]

I'm having the exact same problem at Vegas Country as well as at two other Vegas Affiliate Casinos.

I opened an account at Vegas Country on November 7 and made a deposit of $120. I neither requested nor was credited with a bonus because I didn't want to have to worry about wage requirements or restricted games. I decided to try playing a couple of slot machines and got lucky hitting the bonus round to run my balance up to $480. I decided not to press my luck too far and requested a cashout.

Since I had done so well at that site, I opened accounts at two other Vegas Affiliate casinos and, like at Vegas Country, I neither requested nor was credited with a deposit bonus. Once again I played slot machines and was lucky enough to hit moderate sized wins at both, running my balance from $120 to $270 at Grand Hotel and from $120 to $260 at Colosseum. I requested cashouts at both sites.

On Friday, November 17, I checked my Neteller account and realized that none of the withdrawals had been processed. I called the Customer Service at Vegas Country and was told that my accounts were "under investigation" and that they could not give me any further information at that time. I was also told that I would be contacted the following Monday, but I still have not been contacted. I have tried to get further information by by email on more than one occasion since that time but no such information has been provided.

I was just now getting ready to try calling their customer service again and decided to open my accounts to see if their was any update on the status of my withdrawals before calling. All three have been locked with no explanation as to why they were locked or why my funds have not been credited to my Neteller account.

 

[rabiddog]

After reading these last 2 post, I figured I might as well add my problems to the list. Not to highjack the thread, but to help bring attention to what might be a problem.

I too have a problem with the Vegas Affiliates group. On November 8th I made a cashout at Old Samurai. Nothing huge. I originally had deposited $100, also I dont remember doing the bonus here as I hate being tied to a specific wager requirement. I played some blackjack and slots. Its been weeks so I cant remember but I think I even played some bacarrat. Anyhow I ended up winning some. I then cashed out a total of $275, like I said nothing huge but a profit none the less. Anyhow the cashout was on the 8th of Nov.

After a little over a week I emailed them to inquire about my withdrawal and was told it was being processed. Few days later I checked again and nothing had changed so I email them again. They tell me its under investigation but will not tell me what for. I check back again in a few days and they ask for verification documents, which I send in. Just before Thanksgiving I check with them again and they tell me there has been no change and that if there is a change they will let me know.

After reading these 2 post in this thread I check my account and its locked, I cant even log in. Whats up with that? Not only will they not process my cashout, but now they lock me out of my account and apparently are keeping my deposit plus the small winnings I had. Plus they wont tell me why. I did nothing wrong, but play their games. Well maybe I did, I made a deposit into their casino, wrong on my part?

I did cashout the same day I deposited, maybe they dont like that. But speed of cashouts is a huge determining factor on if I return and play at a casino. 3 weeks for a cashout and then not only getting locked out of my account but most of all not receiving my cashout is a little on the rediculus side.

I have 2 other accounts in this group that I havent even attempted a cashout at yet. My money has been sitting in them for a couple weeks. Im afraid to attempt a cashout for fear of them keeping that money also.

Is this Normal for this group?

 

[kraziekk]

I got my account locked at Grand Hotel Casino too, after requesting a withdrawal, without any apparent reason... e-mailed customer support, but still no reply from them...

Could it be that Vegas Affiliates are ceasing operations without any previous announcement? I am getting kinda worried about my money....

 

[kavaman]

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

 

[RedKaos]

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

and I understand why you have 200 posts...

 

[rabiddog]

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

None taken. Ive lurked here for close to a year. Even had an account and posted a few times. But it has been awhile and I couldnt find my account information. So I just made a new account that was consistant with other message board accounts. That way I wont forget my info anymore. Im old, things come and go quickly

By the way, is there a post requirment before you can make a complaint against a casino that doesn't want to pay? I mean, that kinda goes in the same thinking as "well you haven't not been paid by enough casino's to make a complaint" doesn't it?

 

[terrellk11]

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

I've been gambling and playing poker online for close to five years, during which time I've made hundreds of posts at 2+2 and B2B Heaven's forums (forii?). I haven't had to post about casino complaints here because in five years I haven't had much reason to complain. I understand that some casinos are more reputable than others and I understand that some casinos pay a little slower than others. But in five years I've never had a casino shut down my account and refuse to pay me my funds.

 

[vinylweatherman]

This lot again.

This lot have had many complaints of late. They had a major fraud investigation a while back, but I simply cannot see the logic in locking accounts of players who have not claimed a bonus. One argument for not claiming bonuses is that it makes certain there will be no trouble with meeting bonus terms, or tripping up on exclusions. These complaints are from players who did not claim bonuses, played on slots, and cashed out as soon as they were ahead, even if this was quickly after depositing.

The casino then holds the cashin, uses a delaying tactic (does nothing until the player asks, and then claims to be waiting for documents [did they actually ASK for these, or just wait a week till the player complained]).
I see that two complainants joined and complained this month, but one joined earlier. While this may indicate possible fraud, it is up to the casino to prove it, and justify their position.
I have already uninstalled all three of the accounts I had due to this continuing barrage of issues that appear to take forever to come to a conclusion. If they are running a big fraud investigation, I don't want to end up getting snagged up in it.

 

[rabiddog]

Well as I said in my post above, I dont remember taking a bonus here. Most of the microgaming casino's I have done, I left off the bonus. And if you had to actually claim the bonus, then I def left it off. Its been 3 weeks since I did my casino so I cant actually say 100% for sure that I didnt do a bonus. Not without being able to look at my account. But my spreadsheet doesnt show that I did the bonus.

As far as signing up today, I explained that also. I had an account, but mostly just lurk to check out casino's before I sign up at them. I also use CM's links for signing up as well as other sites. But my original account must have been associated with a yahoo address I no longer use, probably because of spam. So I wasnt able to find my information. I tried a couple different log ins that I thought might be it, but none of them worked. So the simplest solution was to just make a new account with my current email address. In doing this I also made sure the account was consistant with other accounts I have on other boards. This way it will make it easier to remember.

I think them using investigation and fraudulant activity or whatever phrase they used is just their way of justifying locking the accounts. They never even emailed me about my account being locked. And only answered a couple of my emails. Not good business, in fact its rather shady business. It leaves me in a situation where, I have 2 other casino's in this group that I have not cashed out at and now am afraid to attempt a cashout because of this.

 

[rabiddog]

Well I cant figure out how to edit a post, so I'll do it here. I was looking through my emails and sent emails. It wasnt Old Samurai that asked me for documents, my mistake there. They just said my account was under investigation and if anything changed they would let me know. I replied and asked if there was anything I could do to help resolve the situation, and they basically just said the same thing. Then when I checked my account on Monday was when I found it was locked.

 

[kavaman]

to Redkaos. For some reason this account shows that you have 5 posts, but im sure your right because otherwise you wouldn't have 35 rep points. And to others: like i previously said no pun intended ..

Ok. Maybe these folks really have problems because they have risen the playtrough requirements to 20xd+b and basically slots are only that are allowed on their signup bonuses. And usually those "audits", dont mean anything good for the players. Actually i dont remember an MG casino group doing audits that were not having cashflow problems.
Maybe they should audit the money going in too, besides the money going out........

-kavaman

 

[RedKaos]

Vegas Joker CS have sent me an hilarious e-mail yesterday.

Dear David,

Thank you for your recent communication.

Please note that following the investigation, all your purchases have
been refunded.

We apologise for any inconvenience caused.

Please feel free to contact our Help Desk should you require
further assistance.

Best Regards,

Alexis

Vegas Joker Casino


I've never received anything from them since the 8th and my account remains locked. Great CS

 

[kavaman]

Yep. Seems like this group of MG casinos is going downhill very fast. I dont think you would be too happy if your deposit was refunded...

-kavaman

 

[VegasVIP Lounge]

Apologies from Vegas VIP Lounge Rep

Dear All,

I would like to apologise for my delays in getting back to all the persons who have contributed to and been affected by the issues raised in this thread.

I am still awaiting information from the casino group regarding the complaints detailed above. I hope to bring you some information very soon. Again, I thank you all for your patience and understanding.

 

[terrellk11]

This has now escalated from a problem to outright fraudulent behavior on the part of the casino. As detailed above in my earlier post, I had withdrawals pending at three Vegas Affiliate casinos totalling $1010, consisting of $360 in deposits plus $650 in profits that were won at slot machines.

After three weeks of having my complaints and emails completely ignored and being given no explanation as to why my funds were being withheld, I have just learned that my initial $360 in deposits has been refunded to my Neteller account and the $650 in profits have been withheld.

This is completely unacceptable!!! Vegas Affiliates has essentially decided to withhold all of the winnings I made at their casinos without providing any explanation as to why they feel they are entitled to withhold those funds. I've been playing online at various poker sites and casinos for more nearly five years and while I've had to deal with sites that have changed their T&C or that have been VERRRRYYYY slow in paying, I've never had a casino refuse to pay me the funds I was owed.

 

[rabiddog]

Same thing just happened to me. Old Samurai I guess gave me back my $100 deposit and kept the $175 winnings I made. I have 2 other accounts with this group and have a total of $924 combined, $220 of that is deposit. I havent tried to cashout at those yet. But I would venture to guess they will probably do the same and just return my deposit and keep the $704 I made. Im pretty sure I never took the bonuses at any of these casinos in the Vegas Affiliate group, just played some slots, blackjack and bacarrat.

 

[sorry4me]

I've been waiting on a withdrawal from Coliseum Casino since November 8th. I logged on several days ago to see what was taking so long and I got a message that my account was locked. This is the first casino in the vegas affiliate casino group that I have ever played at and like another poster, I did not recieve a sign-up bonus. I've emailed them but they have not replied to my request for an explination. They only owe me $377 so I'm not sure why they would have a problem paying me! As for locking my account, I have no clue why they would do this! It seems like they could at least send me an email explaining what they are doing. Perhaps, they are having financial issues?

Lately, I've been a little down about all the casinos that have turned their back on their US customers. I felt lucky that I could still play at microgaming (thankfully I'm not in one of the 11 banned states). It really sucks that I can't get paid for some casual casino play and that a group that still allows some US play can't be trusted with my money.

 

[cyprean]

Thanks for your posts guys. This thread made me look at my account at Old Samurai Casino as someone had problems there concerning a cash out. It seems that my account has also been locked, and I have never received my cash out! I thought I could just cash out & forget as the WD was just under 200 euros.

A note to everyone: check your accounts if you have played and cashed out recently. My original cash out was requested on 12th November. On November 15th I sent them an e-mail and asked why I havent received my cash out. TI guess I forgot to come up with the issue as they never even cared to reply me. I am not very impressed with their service so far, and suggest to proceed with caution with these guys until the current issues are resolved.

 

[RedKaos]

Earlier today I have received 2 paiements from E-Processing (200 & 100) without any e-mail sent by the casinos incriminated.

It's TOTALLY INACCEPTABLE and it's too easy to refuse winnings and refund players. (See Ghaal topic about his 2K win at Thunderstruck)

Avoid these casinos at all costs!!!

I don't give up.

To be continued

 

[rabiddog]

Im seriously thinking about posting on every message board I am a member of, warning everyone about this casino groups tatics. Im also starting to wonder if Microgaming approves of these casino's using their software and treating customers this way.

 

[Ferretktf]

Me too...

Sadly I need to add my name to the list of people who have been apparently stiffed by the Vegas Affiliates group of Casinos.

I too have been waiting for some time for some withdrawals, includign one of 563.80 from Vegas Joker on 01NOV and 464 from Vegas Country on 04NOV. There are other smaller amounts owing from other casino's in the group.


When the payment had not appeared in my Neteller account after a few days, I took a look around and found that it was quite common for these Casino's to take up to ten days to pay out.

When they still had not appeared by 10NOV I chased them up and received a response saying they could not pay me without Identification (nice of them to ask upfront I thought, wonder how long they would have waited if I had not have chased).

I duly sent in a Bank Statement, Utility Bill, Driving Licence and the front/back of my Credit Card and was very pleased to get a e-mail a few days later saying "CONGRATULATIONS!!! YOU PAYOUT WILL NOW BE PROCESSED", confirming my details were okay.

I then waited for the funds to turn up in my account .... but they didn't. On checking in the casino Cashier it still said "in progress" so I e-mailed to find out what was going on.

I received an e-mail in response saying

""we have duly assigned your case to the relevant department, where your query is currently being dealt with accordingly. We will email you as soon as we have any updates regarding your query."


I wrote back to ask what this meant, got no response, so I phoned up and was told that the payments department were looking at it but they could nto tell me the reason for the delay.

It was now 20 NOV - three weeks after my original request for a withdrawal, and so I started e-mailing and phoning daily. I got no responses to the e-mails and al the customer services guys would say was that they could not tell me anything and "no, they could not put me through to anybody who could"


Out of the blue I then received another e-mail saying ...

"unfortunately, your account still under investigation by the accounts department"

This was news to me. Why am I under investigation? I phoned up and was told they were not allowed to tell me why, only that I was

I checked through all the terms and conditions and I have not broken any of them. I had not claimed the bonus as the WR was too heavy for my iregular gaming and in fact the only thing I had done was to win - this seemed to be what they had objected to.


A week ago, while performing my daily log on to see what the status is I found that all my accounts have been locked.

I e-mailed to find out why and have not received any response.


Yesterday I found that the casinons involved have paid 100 each back to my Neteller account .... effectively a return of my deposits, with no sign of the winnings.


I have not received any explanation for this and my e-mails have gone unanswered.


I have e-mailed the Vegas VIP representative on this forum, but other than a bried response to my first mail, asking me for my account details, I have heard nothing back.


I realise that this is my first post on Casinomeister but I guess this is one of the problems with the nature of this forum - you often don't post until you have an issue.

I noticed this thread a few days ago and recognised the similarities with my own position. However, it looks like not a lor is happening so I have decided to add my name to the list of people who are owed money by these casinos.


I donlt know what is going on but I do beleive that we all deserve an explanation as to what is going on and why they are witholding our winnings.
Yesterday,

 

[The Dude]

I suggest that any one who is posting their complaint here submit a PAB and I'll try to get to the bottom of this.

Please note, if you have committed fraud - they won't tell you how they busted you out. They might tell me, but they won't tell you.

This sounds similar to the Bellerock ordeal a few months ago. There were a couple of fraud rings getting locked out, but a couple of innocent bystanders got in the way. I hope the persons posting here are those type of "bystanders". If you are committing fraud and posting in this forum you'll be in deep shinola.

So please PAB - thanks!

 

[rabiddog]

I suggest that any one who is posting their complaint here submit a PAB and I'll try to get to the bottom of this.

Please note, if you have committed fraud - they won't tell you how they busted you out. They might tell me, but they won't tell you.

This sounds similar to the Bellerock ordeal a few months ago. There were a couple of fraud rings getting locked out, but a couple of innocent bystanders got in the way. I hope the persons posting here are those type of "bystanders". If you are committing fraud and posting in this forum you'll be in deep shinola.

So please PAB - thanks!

For 500 euro's its not worth it for me to Pitch a Bitch. That's three times what Old Samurai owes me. I'm good with just the complaint in the message board for everyone to see who may be thinking about playing at the Vegas Affiliates group. As well as all the other message boards I will be posting at if my winnings are not paid out. Also why is it so easy for a casino to just use the word fraud to steal your money. How is fraud even committed. You go to the casino and play their games the way they are set up. Don't all casino's have the house advantage in their favor on every game. Some games just have a higher house advantage than others, so you would expect to win more on the higher HA games, wouldnt you? So what if some people get lucky and win some money, it's going to happen. The casino just pouts because a few people won some money so they say fraud was suspected, so we're keeping your money. Do they do this same stuff on people who win big money? Apparently so, because there is another thread in this same forum about a player who won a couple thousand on a slot and his winnings were kept. Yes, the same Vegas Affiliate group.

 

[spearmaster]

For 500 euro's its not worth it for me to Pitch a Bitch. That's three times what Old Samurai owes me. I'm good with just the complaint in the message board for everyone to see who may be thinking about playing at the Vegas Affiliates group. As well as all the other message boards I will be posting at if my winnings are not paid out. Also why is it so easy for a casino to just use the word fraud to steal your money. How is fraud even committed. You go to the casino and play their games the way they are set up. Don't all casino's have the house advantage in their favor on every game. Some games just have a higher house advantage than others, so you would expect to win more on the higher HA games, wouldnt you? So what if some people get lucky and win some money, it's going to happen. The casino just pouts because a few people won some money so they say fraud was suspected, so we're keeping your money. Do they do this same stuff on people who win big money? Apparently so, because there is another thread in this same forum about a player who won a couple thousand on a slot and his winnings were kept. Yes, the same Vegas Affiliate group.

It doesn't cost you 500 Euros to PAB if you have a legitimate beef. It only costs you 500 Euros if you abuse the privilege and CM's time by filing a PAB under false pretenses.

 

[The Dude]

For 500 euro's its not worth it for me to Pitch a Bitch. That's three times what Old Samurai owes me. I'm good with just the complaint in the message board for everyone to see who may be thinking about playing at the Vegas Affiliates group. As well as all the other message boards I will be posting at if my winnings are not paid out. Also why is it so easy for a casino to just use the word fraud to steal your money. How is fraud even committed. You go to the casino and play their games the way they are set up. Don't all casino's have the house advantage in their favor on every game. Some games just have a higher house advantage than others, so you would expect to win more on the higher HA games, wouldnt you? So what if some people get lucky and win some money, it's going to happen. The casino just pouts because a few people won some money so they say fraud was suspected, so we're keeping your money. Do they do this same stuff on people who win big money? Apparently so, because there is another thread in this same forum about a player who won a couple thousand on a slot and his winnings were kept. Yes, the same Vegas Affiliate group.

Ditto what Spear said.

PAB is free of charge - I accept no cash, no cut of winnings (if collected), nada. The only thing I ask for is for you to sign up to my newsletter (so you can become a learned player) and have an account in the forum. That's not asking much at all considering what this is worth to you.

The idea that they don't want to pay winners is crap. This is lesson one of online casino management - pay your winners. They all know this. Minivegas casino group has thousands of players and rakes in cash on a monthly basis that would make your head spin. To pay you - or others with legitimate pay inquiries probably wouldn't dent their cash flow in the least bit. It would be like a mosquito bite on an elephant.

But what they won't do is pay illegitimate winnings due to breaking terms and conditions or fraud (or both). They will lock your account and cease communicating. This is standard operating procedures and it's the equivalent of being shown the door by the casino security dudes at the Bellagio.

What I can do is to have the casino review your case to make sure that they did not make a mistake on closing your account. Mistakes have been made in the past - it wouldn't be the first time. I would suggest PABing - or if you feel uncomfortable with that, submit a complaint via Tex Rees at eCOGRA.

Slagging off on a casino in public will only worsen your situation if you want anybody to do something about it.

 

[tim5ny]

Was a time not very long ago when you could play most any Microgaming casino with confidence knowing you'd be paid. Guess those days are over. These casinos are having to operate at a much lower profit margin than they had been accustomed to when the U.S. players were filling their pockets with green. They don't want to give any of it back anymore, so I predict you'll be seeing alot more of these stalling tactics and player investigations from now on by certain groups that were formerely thought of as good casinos.

 

[terrellk11]

FYI - I did submit a PAB yesterday.

I can understand how people can commit fraud by messing with deposits and withdrawals (cancelling payments and such); I can see how people can commit fraud in games where collusion is possible (poker players cheating using IM to collude with each other); I can see people abusing bonuses in ways that casinos might consider to be a fraudulent manner (though calling this fraud is a bit much if the player follows the casinos T&C).

I don't see how I can commit fraud playing slot machines. I also can't understand why if they think I committed fraud they are still sending me emails trying to get me to deposit and play games at their sites. Seems a bit contradicotry to me.

 

[rabiddog]

CM, sorry, I stopped reading the PAB when I saw the 500 euro's. I'll go back and look it over and probably will be filing. But let me ask first. Since VegasVIP Lounge is looking into this already, and he's the casino group rep on this board, what more can you do that he can't?

 

[sorry4me]

I just received a refund of my initial deposit today in my neteller acount. I still haven't received a reply to my inquiry as to why my account is locked. Funny thing is they also sent me a promo email today! I'm confused! I'm happy to get my original deposit back but I would sort of like my winnings as well. However, I would at least like a response from the casino.

 

[rabiddog]

CM, PAB has been sent as per your suggestion.

Thanks

Edit: Woops, sorry CM. It looks like I sent duplicate PAB's. I thought that was the preview of the PAB and hit my back button to add Vegas Affiliates to the name of the casino and then resent it. My mistake.

 

[RedKaos]

Yeeeeeeeeeeeeepeeeeeeeeeeeeeee.

Later is better than never.
I have been paid!!!

Yes!!

 

[rabiddog]

Alright, good for you

 

[Ferretktf]

I have now filed an ecogra dispute

 

[Gaahl]

Congratulations RedKaos! Im still struggling to get paid my winnings tho :\

Hope they can realize that it is unacceptable to withold winnings from people fortunate enough to finaly win at a casino.. First you have to worry about winning, then you have to worry about beeing paid. That isnt they way it should be. (You should only have to worry about winning, and that is hard enough )

Btw. Did you have any email contact with them after you put the complaint out on this forum? What made them change their minds and pay you?

 

[sorry4me]

Well ... I guess I'm going to accept that I'm not going to get paid by Coliseum Casino. I would pursue this some more but it doesn't look like anyone else (besides Red) is having any luck with this group of casinos and they won't even respond to me. This is my first experience with actual non payment (I once was slow paid by Club Player ... but they eventually paid up & they answered my emails ... the quality of the replies were suspect but at least they were replies) I sort of feel powerless in this matter but I'm sure that these business practices will eventually reap there proper reward ... I hope!

Good luck to the other victims at this forum!

PS As a US player, I really miss Intercasino and many of the other reputable casinos that I used to be allowed to play at. I guess it's all downhill from here! At least I have CM's webcasts to sooth me in my distress.

 

[sorry4me]

Wow .. they just paid me! I still have no clue what happened. I give them credit for doing the right thing, however I still wish they had communicated better. Still ... I received my money so I am happy. Thanks!

 

[sorry4me]

Finally ... a respose from the casino!

Dear Sorry4me,

Casino account: clrxxxxxxxx

Colosseum Casino would like to express its sincerest regret over the recent dispute that has arisen between our Casino Group and you.

Following an in-depth investigation of your case, Colosseum Casino discovered that you were partaking in what can only be described as exploitative and abusive playing activities. Whilst the Management initially took the decision to lock your casino account and refund your initial deposits, criticism from the wider gaming community has prompted Colosseum Casino to reappraise its recent actions.

In turn Colosseum Casino has decided to unlock your account and has now paid you your outstanding "winnings". Please note that Colosseum Casino reserves the right to take whatever actions it sees as necessary should you be identified as displaying any further signs of engaging in exploitative playing activities.

Kind Regards
Eprocessing Services
On Behalf of Colosseum Casino

Website: www.eprocessingservices.com

Ah ... Ok ... Well ... ??? ... Thanks for paying me my winnings and contacting me to explain your actions.

 

[soflat]

you were partaking in what can only be described as exploitative and abusive playing activities

How did you abuse them?

 

[vinylweatherman]

Pray tell

Please tell,
We are all puzzled by this. In a reply to the forum we have been told this was not Fraud, nor was it a scam, and it was not even bonus abuse!

The only clue was that it was a winning slots system, one which has now been elevated from the status of "snake oil", to one of potential interest by the admission by word and action from the casino, that it actually WORKS!

One player at least suggests that a bonus is not required!
The only LEGAL slot systems of that nature are all based on the games having a non-random element to them that can be exploited by the knowledgeable player. This is not something I have been lead to believe is a factor in games from reputable software companies such as Microgaming.

 

[soflat]

Please tell,
We are all puzzled by this. In a reply to the forum we have been told this was not Fraud, nor was it a scam, and it was not even bonus abuse!

The only clue was that it was a winning slots system, one which has now been elevated from the status of "snake oil", to one of potential interest by the admission by word and action from the casino, that it actually WORKS!

Yeah, and if there is a secret you don't have to give up the whole thing.

It is something so incredible that the casino cannot mention it and they have never seen before

But it wasn't cheating, or any of the usual culprits.

Was it a system?

A syndicate?

Or what?

Why were you guys all playing the same game? Or were you?

 

[sorry4me]

I believe that this group was indeed hit by some fraudulent players this past summer as has been mentioned in various threads. I also believe this casino group is now trying correct a recent mistake. My greatest criticism concerned their non-responsive behavior. This is probably a form letter that was sent to all the accounts that were locked and then reopened. Anyways, I'm satisfied now that I have received a response and that I have been paid the money that I won while playing at their casino. As for my play, I would like to say that I am the first one in history to devise some grand betting system that can beat a casino game, however that would be ridiculous. Anyways, this group appears to be paying their players now and that's a good thing. Hopefully, they will continue to reform their image since it is very upsetting to see Microgamining mentioned on the Rogued list.

Edit: To specifically answer some of the questions raised while I was typing my original response, which is more likely, a casino made a mistake or that their is some secret system or grand conspiracy? Come on! This is a forum for discussing complaints and casinos not a conspiracy theory forum ... right?

 

[eeeee]

Reasonable casino behavior -
Accept $, Accept Bets, Ban, Pay, then Change the deal after learning lessons

Questionable casino behavior -
Accept $, Accept Bets, Delay payment through ruses and bans and redirects and document requests, Obscure and misinterpret the deal, finally Pay

Unreasonable casino behavior -
Accept $, Accept Bets, Ban, then Ignore and keep all funds



There are many other casinos that follow the Reasonable path. You don't hear about them here.

Questionable behavior is typically dealt to an advantage player about 20% of the time. Not OK, but to be expected now and then. No pleasure play for you!

I've played a ton of places, and avoided Unreasonable casinos/poker rooms all but twice. There's no excuse for it.

I'm not sure I can imagine fraud, unless it has to do with misrepresented ID with bonuses or code hacking. Please elaborate if I'm wrong. 'Fraud' label cannot fairly be applied to

• lucky winners,
• bonus abusers,
• advantage players,
• or vinylweatherman's 'non-random event.'

The casinos have ALL the advantages, and have no moral qualms taking amazing amounts of money from sick or stupid clients. Can you think of ONE advantage the player has, other than entertainment? The only time the player has an advantage is when the casino GIVES them an advantage. And then the casino keeps all the money too, then acts indignant and claims fraud and shuts down player contact? Bad, wrong, evil! :icon_evil

From minVegas begrudging tone and silence of the details, I conjecture MG somehow forced miniVegas to pay out, or even subsidized the payout to protect their overall reputation. IF so, and as intimated in the rep's post, in the future miniVegas will behave in the same unpredictable, untrustworthy way. And MG is brilliant, if they did this -- they cut potential losses to their brand image and damage to the entire industry.

MG :notworthy
miniVegas :sniper:

 

[VegasVIP Lounge]

A Statement From The Minivegas Group

The Minivegas Group of which the Vegas Joker and Vegas Country Casinos are members, has issued the following statement:

The Minivegas Group would like to express its sincerest regret over a recent dispute that has arisen between the Casino Group and a number of players that are known to have been partaking in what can only be described as exploitative and abusive playing activities.

Following an in-depth investigation of this case, the Minivegas Group initially took the decision to lock the offending player's accounts and refund their initial deposits.
Although the Minivegas Group knows that this was the correct and just response to the actions of the players in question, criticism from the wider gaming community has prompted it to reappraise its recent actions. In turn the Minivegas Group has decided to pay the offending players their winnings. The Minivegas Group would like to emphasise that the circumstances relating to this case are quite different from any other that it has encountered before. The casino group cannot release full details relating to this case due to the implications it holds for its partners and for the wider security of the Casino.

The players involved in these illegitimate playing activities have been both highly organised and inventive in their methods. Therefore, although their accounts will be reopened and winnings paid, the Minivegas Group reserves the right to take whatever actions it sees as necessary should these players display any further signs of engaging in exploitative playing activities.

Finally, the Minivegas Group would like to once again emphasize that it pays millions of winners every year without delay or hassle. It is a fact that wherever the Casino Group has made a genuine error, it has always done all that it can to compensate the players in question.

 

[wolfman]

We read that in another thread a couple of days ago. What are you trying to achieve by copying an old post into multiple threads? A very poor and ill-thought out response to all the questions that have been asked since you posted it the first time.

 

[catcat941]

wierd , dont they have ecogra?

its wierd , arnt they affiliate with vegaspokercasino ? should the y not b ok over that? unless closing up

 

[vinylweatherman]

its wierd , arnt they affiliate with vegaspokercasino ? should the y not b ok over that? unless closing up

Do you have some kind of agenda. This thread is from 2006, nearly FOUR YEARS AGO.

CLEARLY, they have NOT "closed up" because of this issue.

I know EXACTLY what happened, and have even posted the details after MGS fixed it at the end of the year (after waiting a while just in case).

If you can find this thread, I am sure you can dig out my explanation, and dredge that thread up too.

I have noticed that you have made similar remarks on a number of threads, and this is why I am wondering if you have some kind of agenda, such as having been ripped off by a casino.