Hi all,
New to the forum and hoping for a little advice.
I'm looking to file a chargeback with my bank for debit card transactions made to Ridika and Bronze casino.
I know they're blacklisted and operating illegally within the UK (unaware of this at the time of deposits).
I have spoken to my bank.
At first they didn't want to know, however after fighting them a bit about gambling services still being protected like regular services under the consumer rights act etc, they have allowed me to submit a claim.
They advised me that the retail disputes team may still look at this as a legal issue in which case I'll most probably be directed to trading standards and they may not be able to deal with it any further.
They have asked for a list of all deposits with proof of transactions, a copy of the retailers T&C's and a cover letter with detailed explanation of why I'm raising a dispute, including what was purchased and how the retailers written representations do not match the terms of sale for the service.
I don't want to push the whole legal side too much as I'm worried they'll divert me straight to trading standards regarding licencing.
I just want a clear case that they have misrepresentated a service to me in breach of consumer rights and that the transactions should be returned.
Any help would be hugely appreciated.
Cheers,
Rachel
New to the forum and hoping for a little advice.
I'm looking to file a chargeback with my bank for debit card transactions made to Ridika and Bronze casino.
I know they're blacklisted and operating illegally within the UK (unaware of this at the time of deposits).
I have spoken to my bank.
At first they didn't want to know, however after fighting them a bit about gambling services still being protected like regular services under the consumer rights act etc, they have allowed me to submit a claim.
They advised me that the retail disputes team may still look at this as a legal issue in which case I'll most probably be directed to trading standards and they may not be able to deal with it any further.
They have asked for a list of all deposits with proof of transactions, a copy of the retailers T&C's and a cover letter with detailed explanation of why I'm raising a dispute, including what was purchased and how the retailers written representations do not match the terms of sale for the service.
I don't want to push the whole legal side too much as I'm worried they'll divert me straight to trading standards regarding licencing.
I just want a clear case that they have misrepresentated a service to me in breach of consumer rights and that the transactions should be returned.
Any help would be hugely appreciated.
Cheers,
Rachel