unibet_victim
Registered
- Joined
- Jul 25, 2025
- Location
- Ireland
I wanted to withdraw on 10/07/2025. After almost a week they ask that they would verify my account before making the withdraw. So I followed the procedure to upload my passport and my proof of address. After another 3 days, there's no update on the verification page. So I contacted them via live chat, and they said my documents were rejected (no email notification and no status updates on my verification page) and asked me to send these private information via live chat (they admitted the customer service team and the security team are different but it seems all the Unibet employees can access all customers' private data? Dose it comply with GDPR?).
After I provide new documents, they still rejected them with the same reason. I am sure that I tried my best to upload the most clear photo of the documents but they always said it's blurry and even ask more documents (photos of passport next to face and proof of address next to face). Just one hour ago, they rejected the documents I uploaded the third time, and they rejected give me a sample of valid photo of documents (I especially don't know how to make a photo that I hole my PA, which is a paper of bank statement next to my face and keep the paper clear, they even don't allow my to put the paper under my face?!)
Also, you can see in today's live chat, the customer service firstly just asked me the photo of passport next to my face, the photos of PA and PA next to my face, and didn't ask my to upload the photo of passport again. But just I asked him to change the status of my verification page so I can upload new documents, it shows my photo of passport was also rejected. It happened just after I was asking, it's a coincidence??
Now my questions are:
1. Is there anybody met the same problem on verification like me and how do you finally solve it?
2. Do I trust the Unibet team really have a standard and secure procedure to process customers' private data and do this verification job seriously, or they just arbitrarily rejected the documents with the unclear reason like "it's blurry" "it's printout"?
3. Anyone, if there exists, who successfully pass the verification, could you give me some sample of a real valid photo of document, how it looks like? Thank you very much.
After I provide new documents, they still rejected them with the same reason. I am sure that I tried my best to upload the most clear photo of the documents but they always said it's blurry and even ask more documents (photos of passport next to face and proof of address next to face). Just one hour ago, they rejected the documents I uploaded the third time, and they rejected give me a sample of valid photo of documents (I especially don't know how to make a photo that I hole my PA, which is a paper of bank statement next to my face and keep the paper clear, they even don't allow my to put the paper under my face?!)
Also, you can see in today's live chat, the customer service firstly just asked me the photo of passport next to my face, the photos of PA and PA next to my face, and didn't ask my to upload the photo of passport again. But just I asked him to change the status of my verification page so I can upload new documents, it shows my photo of passport was also rejected. It happened just after I was asking, it's a coincidence??
Now my questions are:
1. Is there anybody met the same problem on verification like me and how do you finally solve it?
2. Do I trust the Unibet team really have a standard and secure procedure to process customers' private data and do this verification job seriously, or they just arbitrarily rejected the documents with the unclear reason like "it's blurry" "it's printout"?
3. Anyone, if there exists, who successfully pass the verification, could you give me some sample of a real valid photo of document, how it looks like? Thank you very much.
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