Twin Casino Passed the Test

[Slottery]

Wonder how you even can get a feeling that when you don't win, it's some fake RTP version of game or is RTP bad if you mainly lose and hardly ever withdraw? Just curious that where people who are sure some site offer fake ones, can see it (or feel it probably better word when in this case all can clearly see RTP:s from providers help file)? Hit frequency, amount of big wins or what points out it's actually lower RTP version? These feelings are always interesting so would be nice to hear where what's that factor triggers feeling about wrong RTP? And please, not just that game is playing worse in general and not giving wins like it should or other vague statements, if something affects a lot to overall and everywhere in game, it's most probably something else than 2% difference TRTP, that alone really can affect only that 2% overall, not much everywhere.

Starting to feel games are rigged (or in this case different RTP version what game own help file states) is one most common RG sign, if getting that feeling would make sure that i'm not playing too much and check with myself if everything is fully under control with gambling, often at this something is not anymore.

 

[Twin]

Wonder how you even can get a feeling that when you don't win, it's some fake RTP version of game or is RTP bad if you mainly lose and hardly ever withdraw? Just curious that where people who are sure some site offer fake ones, can see it (or feel it probably better word when in this case all can clearly see RTP:s from providers help file)? Hit frequency, amount of big wins or what points out it's actually lower RTP version? These feelings are always interesting so would be nice to hear where what's that factor triggers feeling about wrong RTP? And please, not just that game is playing worse in general and not giving wins like it should or other vague statements, if something affects a lot to overall and everywhere in game, it's most probably something else than 2% difference TRTP, that alone really can affect only that 2% overall, not much everywhere.

Starting to feel games are rigged (or in this case different RTP version what game own help file states) is one most common RG sign, if getting that feeling would make sure that i'm not playing too much and check with myself if everything is fully under control with gambling, often at this something is not anymore.

Well said.

 

[Slottery]

Well said.

Probably next get asked if i work for you or only affiliate... Just sometimes wonder these posts, members just decide that some accredited casino offer fake versions of games with purpose. Losing sucks but could still think moment before posting this kind of bs.

Not really respectful to rep either call him lier and casino he represents cheating one. Then in other thread we wonder why so few casinos have reps here these days, needs very masochistic person and still would guess of being accredited can turn even being negative one due to this kind of "positive" threads.

Not mean to point anyone particularly but we as community could do better with casinos CM trust much enough to grant accreditation, with these casinos there are much better ways to address this kind of "issues" than rant thread based on nothing, for sure Brian look and act if this fake RTP would be true and brought to his attention, casino would been shown door already.

 

[andym]

Hi Maltaguys,
Not sure if I was not clear enough in my post or it was hard to read so here’s the part of my RTP statement again:
„... But There is no proof against or for that. So let’s skip the RTP topic and concentrate on facts...“

 

[Halvor]

Hi Maltaguys,
Not sure if I was not clear enough in my post or it was hard to read so here’s the part of my RTP statement again:
„... But There is no proof against or for that. So let’s skip the RTP topic and concentrate on facts...“

So you make a claim that they lie about the RTP, but because you have no proof we're not allowed to hold you accountable for the claim?

 

[Slottery]

Would have been nice to hear which feelings do tell you that RTP in this particular place is not what they say it is (with no proof of course)and what help file says?

You think it's cool to state that casino cheat but let's leave it as i have nothing to back that up? For sure had to keep mentioning it and then refuse to say anything some cheat what you seem to keep as fact. If you could even give shout to Brian, he could make checks he can and kick cheating casino out if finding it to be right.

Usually if there is need to bring something to conversation, you are ready to speak about it and answer questions others might have. If you can't disclose anything about your feelings about cheating, sounds just very weird you had to start to speak about it.

We all probably have lost money to casino time to time but most don't start to argue that they use fake games. Therefore would be highly interesting to hear how you came to this conclusion. Gambling problem to be most logical reason but even then most don't start to accuse accredited casinos for cheating in forum where accreditation is given.

 

[andym]

Not sure why now every forumuser from Malta joins that topic but I’m happy to discuss that with all of you. But let’s discuss facts and not RTP. I had to admit a long time ago that you cannot argue with any RTP settings or proof. That’s why I won’t discuss that anymore. twin brought the RTP topic up again. I just replied. And also that’s not the intention here. The intention is that high rated casinos decreases their performances Over time (maybe by purpose) and that doesn’t reflect in their rating. And Performance are hard facts. Withdraw speed, game selection, wagering on bonus, amount of bonus,...
Bringing all these facts together now in 2021 for twin: do you really think that this the best casino out there.
and again: I’m not blaming only twin. As I said I think that’s a general topic for a lot of casinos here...
So if you want to argue on that I’m happy to discuss that. even with guys from Malta.
But no whataboutism anymore

 

[andym]

Probably next get asked if i work for you or only affiliate...

Nooo, why on earth should anyone think that? cause you’re always jumping in here if anyone discuss something with twin? Or because you are also from Malta? Or because you are using the same arguments than every Casino support after reading their guidelines?
No mate. I would never think that you are somehow related to twin...

 

[Slottery]

Maybe some can just wonder that people who state being experienced slot players, behave like worse problem gamblers and see weird things what have to exist because they lost and ignoring all replies because casino just is cheating because anything else is just not possible.

Many just see these conspiracy theories bit too stupid to follow and take somebody feeling as proof that casinos systematically change their operations better for only time it takes to get rating and with purpose start to be shit after.

Only valid complaint in whole thread is withdrawal times, all the rest just complaining not to get bonuses what want or casino use fake games, just what you usually hear from people who can't control their gambling and reason always must be somewhere else.

Of course all have right to believe what ever but would usually bring even little bit facts to back statements what writing to forum where people discuss about things but if conspiracy run people from Malta is that final word, it's bit challenging to discuss so better all just decide if they agree this conspiracy or not, have to do with no facts as can't see any in this thread. Personally would take some legal action if all casinos just keep cheating me but also understand it might not be really successful idea, wouldn't still start rant here if already decided not to believe anything but own feelings. Casinos of course lie, staff of forum naturally and especially people who live in Malta. Guess we found conclusion.

 

[andym]

Always good to read that you found for yourself a balance mate. Happy for you.

 

[samdog21]

Well say what you want about twin, it took me a little bit to cash out, and no problem whatsoever.

 

[hhhelllo]

The only place that rtp seems fair to me is unibet and coolbet. I am sorry but I have the exact same negative opinion about twin. They slowed down on withdrawals and rtp was at 94% on every png I played whatsoever. There is no way I would complain about it here because you know what happens. Exactly that. What I did is stop playing there. They still have the most generous free spins offer value wise but a weird term about 100$ max cashout if you choose to play them With no real cash funds left from your deposit. Its. A personnal choice from me but if I see the mention max win or max cashout anywhere in bonus term its a big nope. Overall twin is a very good casino. But still a casino.

 

[andym]

The only place that rtp seems fair to me is unibet and coolbet. I am sorry but I have the exact same negative opinion about twin. They slowed down on withdrawals and rtp was at 94% on every png I played whatsoever. There is no way I would complain about it here because you know what happens. Exactly that. What I did is stop playing there. They still have the most generous free spins offer value wise but a weird term about 100$ max cashout if you choose to play them With no real cash funds left from your deposit. Its. A personnal choice from me but if I see the mention max win or max cashout anywhere in bonus term its a big nope. Overall twin is a very good casino. But still a casino.

Well said.
but be careful with your RTP statements here. You will get a gambling problem soon

 

[hhhelllo]

Well said.
but be careful with your RTP statements here. You will get a gambling problem soon

You have to understand that we all have one. A gambler telling me his lifestyle is not problematic is pathetic at best. The only people that will try hard to convince themselves that gambling is not a problem are the one working in the industry or making a profit on your non problematic activities like playing games for negative financial expected value. Once you admit its a problem, you can learn to live with it without hurting people around you. Anyway casinos calling a gambler problematic is pretty much like if ronald mc donald had a laugh at every fat person walking in a mc donalds.

 

[andym]

You have to understand that we all have one. A gambler telling me his lifestyle is not problematic is pathetic at best. The only people that will try hard to convince themselves that gambling is not a problem are the one working in the industry or making a profit on your non problematic activities like playing games for negative financial expected value. Once you admit its a problem, you can learn to live with it without hurting people around you. Anyway casinos calling a gambler problematic is pretty much like if ronald mc donald had a laugh at every fat person walking in a mc donalds.

Noo. Ronald is offering veggie stuff

 

[ZoeP]

You have to understand that we all have one. A gambler telling me his lifestyle is not problematic is pathetic at best. The only people that will try hard to convince themselves that gambling is not a problem are the one working in the industry or making a profit on your non problematic activities like playing games for negative financial expected value. Once you admit its a problem, you can learn to live with it without hurting people around you. Anyway casinos calling a gambler problematic is pretty much like if ronald mc donald had a laugh at every fat person walking in a mc donalds.

There may be some gamblers out there with the impulse to not stop, till it's all gone.

But i spend £10 a day maybe £20 every 3 to 4 days and all i see is the same patterns, i rarely move from 5p to 10p unless i get over £40 guess i'm a tin foil hat wearing etc.....

I See what I see and Feel what i feel and Know what i know, even if it's the minority view. Do not let others fool your perception and intuition.

 

[ZoeP]

Like now on VS playing opal fruits all i keep seeing is the same patterns x3s missing if hitting only 1 line of 10s or 9s for 30p then i finally hit my 4th plus 5 in over 100k spins, yes you guessed it donked at x7 for7x which is the norm getting to x9 once.

I fail to see where any of this is random and not preset.

BOD can go 10x in a row at 0 to 20x on 94% maybe more that, can't even get x5 of 10s even after getting it 3x in a row is what i have experienced.

But yes that is random of course, yet the same pattern plays out time n time again.

 

[ZoeP]

I started on £25 done one 100 spins got plus 5 FS and still £18 left, this is a daily occurence and the rare occurrence you get plus 5 it pays over 10x.

But hey it's all in the Mind right? Yet i see it time and time again, shame the Streamers dont though?.

 

[ZoeP]

The amount of times i could show you the Pears and Watermelons stacked with x3s n wilds that don't hit is over 5000x times in over 100k spins, it literally sends you crazy watching the same reel sets play out right in front of you.

 

[hhhelllo]

Ok I am a good guy so I give them another chance pretty much the best deposit offer around for valentine sadness.
withdrawal pending for 85$..... 2 hours? 2 days? Lets ser

 

[casinome]

For the record, i have completely given up trying to get accredited. I've never had so many issues with a casino before to get accredited. Especially, when using MuchBetter... I mean the account number is my phone number lol, call me and say hello.

I wasn't able to provide a bill since my work pays for it.

 

[anddi32]

Hi @Twin what happened to your free spins with deposit-system? Empty section whole this year. Is this final destination that you won't deserve these promotions anymore?

 

[ChopleyIOM]

So I decided to give Twin Casino a try but I've very much fallen at the first hurdle, as my country doesn't exist which means I can't put the correct prefix in for my country code. It won't let me manually enter it, I have to select something from the dropdown menu, but the Isle of Man (+44) isn't listed, and If I try to put +44 as part of my phone number it says it's an invalid entry for that field.

According to the Casinomeister review page players from my country are accepted, but by all accounts it's impossible to actually register an account with the correct details

I know Twin don't accept players from the UK, we have the same international prefix as the UK, but are not actually part of the UK.

Looking at accepted currencies UKP isn't listed either, but the IOM uses the UKP, so even if I could register, what currency would I need to play in?

 

[Twin]

So I decided to give Twin Casino a try but I've very much fallen at the first hurdle, as my country doesn't exist which means I can't put the correct prefix in for my country code. It won't let me manually enter it, I have to select something from the dropdown menu, but the Isle of Man (+44) isn't listed, and If I try to put +44 as part of my phone number it says it's an invalid entry for that field.

According to the Casinomeister review page players from my country are accepted, but by all accounts it's impossible to actually register an account with the correct details

I know Twin don't accept players from the UK, we have the same international prefix as the UK, but are not actually part of the UK.

Looking at accepted currencies UKP isn't listed either, but the IOM uses the UKP, so even if I could register, what currency would I need to play in?"

Hi ChopleyIOM,

Hi ChopleyIOM,

Hope you are doing well!
Unfortunately we do not accept players from IOM as it stands,

Not sure why it says you can register, but I have informed the team to have that changed, to be as precise as possible.

Apologies for the inconvenience in any case,

Kasper,
Head of Casino
Twin

 

[ChopleyIOM]

Thanks for the update Kasper, that's a shame.

Any particular reason? The IOM isn't actually part of the UK and I can play at many other casinos that don't accept UK players.

Thanks

 

[Twin]

Thanks for the update Kasper, that's a shame.

Any particular reason? The IOM isn't actually part of the UK and I can play at many other casinos that don't accept UK players.

Thanks

Hi ChopleyIOM,

Unfortunately, I wish I could have given a better update than that.

There is no "real reason" Isle of Man is simply not a market we have chosen to operate in for the time being.

If this changes, I will be sure to let you know

With regards,

Kasper
Twin.com

 

[Bonnanza1969]

Terible Casino. Their verification is totaly Bogus even if you submit all the right documents. I made up my mission to expose them. They didnt treat me fairly. All their positive feedback at truspilot are fake but i will make it my mission to expose it.

 

[Twin]

Terible Casino. Their verification is totaly Bogus even if you submit all the right documents. I made up my mission to expose them. They didnt treat me fairly. All their positive feedback at truspilot are fake but i will make it my mission to expose it.

I have responded to you in private as you also sent me a PM.

With regards,

Kasper
Twin

 

[simon1316]

I have responded to you in private as you also sent me a PM.

With regards,

Kasper
Twin

Hi there. Bad experience on my side. I was already KYC and they ask more now. I have no problem providing what they request me except one thing.. I need to contact myself MuchBetter to get a PDF? And to be honest MuchBetter customer service is really not good... all my previous email take one month to be answered because they are ‘over-loaded’... so my withdrawal would be ‘held’ until
MuchBetter reply my email... make nonsense. They should state that on deposit.
Proof of Deposit
-MuchBetter account ownership document showing your name, phone number and transactions to Twin in PDF format. (Please note this document can be provided by MuchBetter contacting them directly.).

 

[Bonnanza1969]

Hi Simon1316. Indeed and wait even if you supply them with proof of deposit,they will ask you for source of funds even if you deposit less than 100$. Most of their positive feedbacks on Trustpilot are fake and redirected from their own website. Avoid at all cost.

 

[helenakp]

Hi Simon1316. Indeed and wait even if you supply them with proof of deposit,they will ask you for source of funds even if you deposit less than 100$. Most of their positive feedbacks on Trustpilot are fake and redirected from their own website. Avoid at all cost.

Its individual and i strongly disagree with you,i have good experience with Twin Casino,never had any issues with them.

 

[Twin]

Hi!

Yes, once again...
We do take standard KYC and proof of deposit, where you got your funds from, and other relevant and legal requirements of running a casino seriously.
If any customer is unable to show us where his funds originated from, the ownership of that account, or any other proof, that is related to your use of our casino, we will have to implement actions on your account.

This is a legal requirement of any trustworthy casino.

Now, if you have any actual complaints in regards to your account, you are as a member of CasinoMeister more than welcome to create a PAB and we will deal with that swiftly and precisely. I believe the CasinoMesiter team can attest to that fact.

Alternatively, I believe most of the forum knows that you can always contact me here in private for assistance, or contact our Support Staff who would also do their best in helping you out with the KYC process.

I wish you all a lovely week,

Kasper,
Twin

 

[Twin]

Its individual and i strongly disagree with you,i have good experience with Twin Casino,never had any issues with them.

Thanks for the kind words helenakp!

You have been with us for quite some time now and we love to keep receiving your awesome feedback.

As always, please reach out if any issues should occur

Kasper,
Twin

 

[Bonnanza1969]

Mr Kasper. Did i hear you say " relevant and legal requirements of running a casino seriously" In your term of use, if you dont know it i can put it here for you " 7: account verification. 1. We'll verify your identity once you've deposited a total of €2 000. However, we may carry out an identity verification before you've reached this amount as well". You let people deposit Tens of thousands of $$ or €uros only to block them when they withdrawl, its the oldest trick in the online casino scammer book and am happy to see am not the only one complaining.

 

[Twin]

Mr Kasper. Did i hear you say " relevant and legal requirements of running a casino seriously" In your term of use, if you dont know it i can put it here for you " 7: account verification. 1. We'll verify your identity once you've deposited a total of €2 000. However, we may carry out an identity verification before you've reached this amount as well". You let people deposit Tens of thousands of $$ or €uros only to block them when they withdrawl, its the oldest trick in the online casino scammer book and am happy to see am not the only one complaining.

Hi,

if you wish to go into specifics you can make use of the above-mentioned methods of contacting us.
We do run a legal and certified operation, I believe we are an accredited casino on here and we wish to be treated as such.

Kind regards,

Kasper,
Twin

 

[6HellsBells6]

Hi!

Yes, once again...
We do take standard KYC and proof of deposit, where you got your funds from, and other relevant and legal requirements of running a casino seriously.
If any customer is unable to show us where his funds originated from, the ownership of that account, or any other proof, that is related to your use of our casino, we will have to implement actions on your account.

This is a legal requirement of any trustworthy casino.

Now, if you have any actual complaints in regards to your account, you are as a member of CasinoMeister more than welcome to create a PAB and we will deal with that swiftly and precisely. I believe the CasinoMesiter team can attest to that fact.

Alternatively, I believe most of the forum knows that you can always contact me here in private for assistance, or contact our Support Staff who would also do their best in helping you out with the KYC process.

I wish you all a lovely week,

Kasper,
Twin

You Know what else a serious and "Trustworthy" Casino would do.

If a customer who has been verified and met all the conditions that you state. Decides that they have won enough and goes to make a withdrawal at 11.59am on a weekday.

Only to find the withdrawal to be still pending with a cancel option at 17.59pm.

 

[Bonnanza1969]

You Know what else a serious and "Trustworthy" Casino would do.

If a customer who has been verified and met all the conditions that you state. Decides that they have won enough and goes to make a withdrawal at 11.59am on a weekday.

Only to find the withdrawal to be still pending with a cancel option at 17.59pm.

Iam very happy am not the only one complaining. Am sure more will come forward to expose Twin casino. I will keep exposing and telling the truth about them here and any other gambling sites available.

 

[The Dude]

Iam very happy am not the only one complaining. Am sure more will come forward to expose Twin casino.

And there are loads of people NOT complaining because they are not having any issues. Better to keep your cool here and don't be dismissive or abrasive towards the casino reps. In other words, chill out. Thank you.

 

[Nabil.h]

And there are loads of people NOT complaining because they are not having any issues. Better to keep your cool here and don't be dismissive or abrasive towards the casino reps. In other words, chill out. Thank you.

So you defend the casinos not the players?

 

[Twin]

You Know what else a serious and "Trustworthy" Casino would do.

If a customer who has been verified and met all the conditions that you state. Decides that they have won enough and goes to make a withdrawal at 11.59am on a weekday.

Only to find the withdrawal to be still pending with a cancel option at 17.59pm.

You are always welcome to contact our customer support to see if it can be sped up, but depending on volumes, sometimes withdrawals can take more time to process than 6 hours, apologies for that.
Furthermore, if you do not want the option to cancel your withdrawal,a simple request can be sent to our support and that option will be removed from you.
This is actually also stated on our website, under our Responsible Gaming tab.
"
Lock withdrawal
Locked withdrawals are an extra measure that we offer. The function prevents the user from canceling the requested withdrawal.

Twin is not liable for any funds being returned to a players' account balance due to errors made by a payment provider.

To learn more about how this works, contact support before you request your withdrawal and they will assist you with the process.

Twin tip: Take a 24-hour timeout after requesting a withdrawal. A break is always a good way to make sure you are playing responsibly
"

We do try to process all withdrawals as fast as we can, you can actually check - casinomeister has checked out our withdrawal speeds, they can be found on our review page

Kasper,
Twin

 

[6HellsBells6]

You are always welcome to contact our customer support to see if it can be sped up, but depending on volumes, sometimes withdrawals can take more time to process than 6 hours, apologies for that.
Furthermore, if you do not want the option to cancel your withdrawal,a simple request can be sent to our support and that option will be removed from you.
This is actually also stated on our website, under our Responsible Gaming tab.
"
Lock withdrawal
Locked withdrawals are an extra measure that we offer. The function prevents the user from canceling the requested withdrawal.

Twin is not liable for any funds being returned to a players' account balance due to errors made by a payment provider.

To learn more about how this works, contact support before you request your withdrawal and they will assist you with the process.

Twin tip: Take a 24-hour timeout after requesting a withdrawal. A break is always a good way to make sure you are playing responsibly
"

We do try to process all withdrawals as fast as we can, you can actually check - casinomeister has checked out our withdrawal speeds, they can be found on our review page

Kasper,
Twin

Ok, Thanks that is good to know.

 

[simon1316]

I asked to get my withdrawal locked. CS told me it can’t be reversed and my withdrawals are locked. Find what? Not at all..

 

[dunover]

So you defend the casinos not the players?

Please don't make unreasoned assumptions like this!

Nobody is automatically defended nor criticized.

A reasoned stance is taken when the full facts are taken into account from both parties, player and casino.

In any dispute this is the basis for a decision - whether it's for or against the player.

Until that point, the posts are a simple debate and exchange of views and opinions between members. Some may appear to have views in your favour, other's won't.

What you will find though is the fact you post something doesn't guarantee total acceptance of your statement by every member. Especially when you consider over the years they've pretty much seen and heard every kind of story.

TYPO

 

[The Dude]

So you defend the casinos not the players?

Good way to get bootified here. I am defending rational thought, and being courteous to your fellow members. Keep this attitude up and see what happens.

 

[Jasminebed]

I have noticed Twin is not as fast on payments as in the past. As I am in Canada, most of my withdrawals are not during casino business hours. But my most recent withdrawal of $1K last week had been processed by the time I up next day, and in my bank wee hours of next day.

 

[hhhelllo]

To be fair asking for a muchbetter official proof of deposit or anything that implies waiting 3 weeks to get a response from them is unnecessary. No casino ever asked that before a month ago and I verified this method of payment in every casino that was offering it. I was asked so many stupid things to verify my muchbetter account that I cant remember all of them. I got verified at twin without this useless pdf by the way. This app works with phone number and as a security measure, it will not show when you are connected to the app. If something would need verification, it is the phone number ownership. Nobody ever asked me that exept one casino manager that was nice enough to ask questions when he realize he didnt know much about this new payment method. Seriously... how do you think the average gambler feels when asked to provide something not needed by law from support that never responds. Muchbetter support never answers but they don’t need to if they don’t get asked useless requests like that. Screenshots from the players app will show name, dob, email and transactions from the last 30 days only. That’s all. If a casino asks me anything else than that, I will explain to them with all the patience in the world. If they still ask for their precious pdf, goodbye.

Twin verified my muchbetter account in 30 minutes by the way. I explained their support and they approved what I uploaded. Same thing with any bml or kindred. The only ones that knew their stuff before everyone else? Bitstarz. They even started to offer the transactions in the player’s currency so no 7% fee with no cap applies on deposits and withdrawals.

I always wondered if that lack of information was caused by payment providers not giving enough info to casinos or the intentionnal play dumb when a withdrawal request is pending.

You guys are a little hard on twin. They may be a little slow to approve payments from time to time, that’s pretty much it. Far from the worst.

edit: sorry forgot coolbet! Verified muchbetter in a minute

 

[Connan1970]

Iam new in this website, Very good stuff here.I will try to give an honest review. I also experienced a not so good interaction with Twin Casino.
3 times i've been told to wait 72 hours for my withdrawal request. because they (again) need to approve my account. They keep asking me for the same picture, accept it and then they completely forget it after a withdrawal when a new is requested... this is just pushing people to play their winnings.

The chat is just is average to low... They told me not to be rude... my chat was: "Something must be wrong on your site, cause this is the exact same pictures of my card that I sent you last time you told me it was unsigned... Can you understand why im a bit irritated? "

 

[Twin]

Iam new in this website, Very good stuff here.I will try to give an honest review. I also experienced a not so good interaction with Twin Casino.
3 times i've been told to wait 72 hours for my withdrawal request. because they (again) need to approve my account. They keep asking me for the same picture, accept it and then they completely forget it after a withdrawal when a new is requested... this is just pushing people to play their winnings.

The chat is just is average to low... They told me not to be rude... my chat was: "Something must be wrong on your site, cause this is the exact same pictures of my card that I sent you last time you told me it was unsigned... Can you understand why im a bit irritated? "

Hi!

If you want you can send me a PM regarding your account and I will happily have a look
- But yes, we do require standard KYC to be completed, there are other reasons why we ask for further documentation, as I do not know your account history I am not able to say much more.

Again, I would like to mention that we do offer a locked withdrawal function + a Timeout if you do not wish the temptation of playing your winnings away.


All the best and thanks for your review,

Kasper
Twin.com

 

[simon1316]

To be fair asking for a muchbetter official proof of deposit or anything that implies waiting 3 weeks to get a response from them is unnecessary. No casino ever asked that before a month ago and I verified this method of payment in every casino that was offering it. I was asked so many stupid things to verify my muchbetter account that I cant remember all of them. I got verified at twin without this useless pdf by the way. This app works with phone number and as a security measure, it will not show when you are connected to the app. If something would need verification, it is the phone number ownership. Nobody ever asked me that exept one casino manager that was nice enough to ask questions when he realize he didnt know much about this new payment method. Seriously... how do you think the average gambler feels when asked to provide something not needed by law from support that never responds. Muchbetter support never answers but they don’t need to if they don’t get asked useless requests like that. Screenshots from the players app will show name, dob, email and transactions from the last 30 days only. That’s all. If a casino asks me anything else than that, I will explain to them with all the patience in the world. If they still ask for their precious pdf, goodbye.

Twin verified my muchbetter account in 30 minutes by the way. I explained their support and they approved what I uploaded. Same thing with any bml or kindred. The only ones that knew their stuff before everyone else? Bitstarz. They even started to offer the transactions in the player’s currency so no 7% fee with no cap applies on deposits and withdrawals.

I always wondered if that lack of information was caused by payment providers not giving enough info to casinos or the intentionnal play dumb when a withdrawal request is pending.

You guys are a little hard on twin. They may be a little slow to approve payments from time to time, that’s pretty much it. Far from the worst.

edit: sorry forgot coolbet! Verified muchbetter in a minute

Over a week now and of course MuchBetter didn’t even reply with the PDF yet... the best trick to ‘stall’ withdrawal, but of course they take any news deposit without problem. It is just ridiculous to ask document that player can’t provide themselves.. they clearly don’t know much about MuchBetter to do that.. best thing to do, close my account with Twin because for me, they are not player friendly at all.

 

[hhhelllo]

Over a week now and of course MuchBetter didn’t even reply with the PDF yet... the best trick to ‘stall’ withdrawal, but of course they take any news deposit without problem. It is just ridiculous to ask document that player can’t provide themselves.. they clearly don’t know much about MuchBetter to do that.. best thing to do, close my account with Twin because for me, they are not player friendly at all.

You explained to them how muchbetter is 100% runned by the user and its all automated once verified and support have better things to do than send pdf of the same info account owner can screenshot in 5 seconds? iMO doing s’that is forgetting common sense when its to their liking and even if they wont admit it, its stalling payment to inducen a reversal. 72 hours lol