Twin Casino Passed the Test

[bjtaz44]

Could you please look into removing blueprint games you added, we obviously can't play them for some messed up reason even though saskatchewan has no ties to the rest of canada that claimed dictatorship to this provider. Tired of seeing them on my new game screen etc. So do your geo block thing please, or make them available to us people in Saskatchewan at least.

 

[Twin]

Could you please look into removing blueprint games you added, we obviously can't play them for some messed up reason even though saskatchewan has no ties to the rest of canada that claimed dictatorship to this provider. Tired of seeing them on my new game screen etc. So do your geo block thing please, or make them available to us people in Saskatchewan at least.

Hey That should be fixed today or tomorrow latest,

It is a shame indeed they are not allowing Canadians

Kind regards,

Kasper,
Twin.com

 

[bjtaz44]

Well... I said they weren’t so bad. Remember they are an online casino. Their buisness model is made on profits over people gambling. First of all never play unless verified. By verified I mean sucessful verificarion AND one withdrawal approved with the payment method you will be using. In the end you cant trust any casino manager because is they were all that nice, they would make less profits. At least thats how you think when it comes to short term profit. Not talkIng about twin in particular.

Go play at coolbet buddy. High rtp. Withdrawals are locked for real. And when you explain something that makes sense to an agent, he wil talk to someone than knows common sense. Unibet never stall be also.

Mga was once to me a seal of quality. How ignorant was I
Casinos adapt and now they just use any rules from mga liscense that hurts them financialy and punish their own customers with it.

Twin come on.asking a pdf is not mandatory. And muchbetter support doesnt respond to clients unless you are crazy in the head and email them twice every hour for 3 weeks. You look greedy dont you think? Dont tell me its not intentionnal please... I was the one defending you and you cant even lock a transaction while you stall a payment for the wrong reasons? Eventually short term profits will vanish if you keep doing that and you will have nobody left.

Finally tried this casino, coolbet, and withdrawals are instant like when I played at videoslots, well done coolbet.....take notes TWIN cause your failing more than you think, last withdrawal was 16hrs before processed with you then gigadats 24 hrs bs on top of your slowness, so since I don't play VS anymore I am going where the instant withdrawals are. Btw I dont have to email support at coolbet for the instant withdrawals, it just happens, amazing.

 

[bjtaz44]

So twin is now part of this confiscating funds till a SOW is done? I'm fed up with this, why can't casinos ask before I deposit?? if you think it's a problem, not when I finally win and withdrawal a tiny $300!!.
And I was told if I close my account I won't ever get my money!. Seems like blackmail to me.
Are others having this issue with Twin now?

 

[Jasminebed]

If you are playing under UK or MGA license, they cannot withhold your winnings if your deposit was made prior to a SOW request. I think casinos should not be accepting a deposit if a SOW request until it has been completed, but unsure if is legal requirement.

I do know if you cannot or will not provide the documents the casino may not just keep your money.

They have two avenues.

One is to pay you and close your account, as they cannot continue legally to keep a customer they requested it from. I don't know if there is any time frame attached to that, but I do know you closing the account requires they either pay you (fine if it is an affordability test under responsible gambling).

If the request has been made because they suspect money laundering, they must report you to relevant authorities and forward that balance to them. That regulatory body will decide if it is money laundering.

 

[bruinsdude]

Decided to give TWIN a try. When i created the account some time back they didnt have interac as a payment method but now they do. Off i went and decided to deposit $50....made playthrough and a 3K withdrawl. Now im reading others experiences and am hoping things go smoothly. Spoke to customer service, which was amazing btw, and they said everything seemed in order and to wait for an email from the payments team. All going very smoothly so far.

 

[bruinsdude]

Further to my last post, there ended up being a slight blip in the road regarding my ID. The team at TWIN worked fast to resolve the issue, and my withdrawl is now approved. I had the pleasure of dealing with Sebastian on a few occasions, and I must say the speed, and level of engagement provided by customer service there is bar none the best ive experienced in the industry. I strongly recommend this casino.

 

[casinome]

I'm beyond frustrated with Twin.

First their withdrawals are much slower than most places are nowadays but now they blocked my latest withdrawal because of "security" reasons.

I made a withdrawal 2 days ago which took about 24 hrs. Yesterday, I made another but they are saying I'm not verified (which I have been for a while) and that they need documents including my ID. VERY frustrating that they would do this. It feels like delay tactics and customer service isn't very good.

 

[bruinsdude]

Please keep us posted on your progress, sounds like an error in the system if they are sending you KYC stuff after already withdrawing.
A tad surprised you find their CS isnt very good, ive had the opposite experience with each contact. While the reps may not be able to wave a magic wand to instantly fix your issue, they still seem commited to excellent service, and provide assurances things will be fixed. My experience anyways

 

[casinome]

I tried CS again, and managed to talk to Sebastien. He was really good and resolved the issue within minutes. He actually managed to resolve the issue right away as I waited on chat, so kudos to him. Withdrawal was processed shortly after. Just a pain with the way it went down, but Sebastien resolved it well.