Baptism by Fire - success Twin Casino Entering the Flames

[lockinlove]

Is there any way to make the yggdrasil race bets the same currency. It states the min bet is 50p. When I tried it on 50 cents it says im playing below the qualifying bet..which I guess if we are doing exchange rates would be about $1.05. So it makes it very hard for anyone else to join in because we dont want to be doing $1.25 spins to qualify for the min bet.

I dont usually take part in promos so im trying to find one that is at least decent and this one seems ok....just not the bet sizing..

 

[TheAverageGuy]

It works at $1.. I just saved you a quarter per bet *winks*

Is there any way to make the yggdrasil race bets the same currency. It states the min bet is 50p. When I tried it on 50 cents it says im playing below the qualifying bet..which I guess if we are doing exchange rates would be about $1.05. So it makes it very hard for anyone else to join in because we dont want to be doing $1.25 spins to qualify for the min bet.

I dont usually take part in promos so im trying to find one that is at least decent and this one seems ok....just not the bet sizing..

 

[Sonict]

My bets are mainly 40 - 50 cents CAD which would be just under the threshold for getting loyalty points. It should be changed so it is 0.20€ / 0.30 CAD in order to get points. I will be trying the site out soon™, but it would be nice if the loyalty requirements were lower so even the low rollers can get something. It sucks that even I will miss out on getting something. :/

 

[TheAverageGuy]

Looks like I done opened a can of worms..

;-)

 

[anonymo]

Hi There.
A good tip is to offer verification with bank-id for swedish payers ifou intend to stayon the swedish market with swedish license.
It's a very simple process in the player end..

 

[Playford7]

Just last longer than freaky vegas and your in!... easy lol !!!.

 

[Twin]

My bets are mainly 40 - 50 cents CAD which would be just under the threshold for getting loyalty points. It should be changed so it is 0.20€ / 0.30 CAD in order to get points. I will be trying the site out soon™, but it would be nice if the loyalty requirements were lower so even the low rollers can get something. It sucks that even I will miss out on getting something. :/

Hi guys,

As already stated we will review the loyalty program, but no promises.

Have a great holiday season!

Kasper
Casino Manager
Twin

 

[Twin]

Hi There.
A good tip is to offer verification with bank-id for swedish payers ifou intend to stayon the swedish market with swedish license.
It's a very simple process in the player end..

Hi kylrobban,

Already in the making, just polishing off the final touches.
Twin has successfully applied for the Swedish licsense and are simply awaiting the confirmation from the Swedish authorities.

Kasper
Casino Manager
Twin

 

[Slottery]

Only problem is that can't make deposit and getting message that my card is not from my country what i added in account details and which are correct. I use Revolut and many people these days use these kind of cards which only exist in mobile application so can't give my two cents

This is actually first place where get this issue, would have been happy to try but can't do :/

 

[Sonict]

Hi guys,

As already stated we will review the loyalty program, but no promises.

Have a great holiday season!

Kasper
Casino Manager
Twin

Sounds good to me. I am hoping for the best!

 

[Twin]

Looks like I done opened a can of worms..

;-)

Only problem is that can't make deposit and getting message that my card is not from my country what i added in account details and which are correct. I use Revolut and many people these days use these kind of cards which only exist in mobile application so can't give my two cents

This is actually first place where get this issue, would have been happy to try but can't do :/

Hi Slottery,

Thanks for the message!

Now, I am no expert in this field at all, so I am not a 100% I can assist you here right now as I am on holidays in Denmark.
However I myself use Revolut! Great app and product for sure!

I know that Revolut no matter which country you reside in gives you a credit card which has a UK IBAN and BIC/Swift code, right?(Mine is UK at least and so is all my friends')
Try to either say the card is from the UK (you might still be blocked at Twin, as we do not hold a UK license.)
Alternatively you can deposit using Neteller/Skrill and top up your account with Revolut. ( I have to do the same playing on other casinos as I also get rejected some places using Revolut cards)

Hope you'll have a good one mate!

Kasper,
Casino Manager
Twin

 

[Slottery]

Hi Slottery,

Thanks for the message!

Now, I am no expert in this field at all, so I am not a 100% I can assist you here right now as I am on holidays in Denmark.
However I myself use Revolut! Great app and product for sure!

I know that Revolut no matter which country you reside in gives you a credit card which has a UK IBAN and BIC/Swift code, right?(Mine is UK at least and so is all my friends')
Try to either say the card is from the UK (you might still be blocked at Twin, as we do not hold a UK license.)
Alternatively you can deposit using Neteller/Skrill and top up your account with Revolut. ( I have to do the same playing on other casinos as I also get rejected some places using Revolut cards)

Hope you'll have a good one mate!

Kasper,
Casino Manager
Twin

Hi

Thanks for reply, fully understand this as you don't hold UK license. I will try to make some effort to use netwallet (which i don't usually do much but Skrill/Neteller would be handy to use more because of fast transfers). You're perfectly correct here, it have UK IBAN which is logical reason.

There really is nothing you can do, and didn't even mean that, just happy that you pointed me out reason which i should have picked up myself. Can at least play with fun money to browse your site and then use some method i can deposit.

Enjoy your holidays!

Edit: Just to add, get email from your support who offered assistance to make me able to deposit. Of course it's your interest to get deposits but email was really nice for second didn't get feeling that you want my small failed deposit but wanted to assist to do it.

 

[lockinlove]

Another suggestion for promotions is the freespins on deposit.

Vikings go to hell is about the worst slot ever made. And depositing $50 to get 50 freespins on it is terrible. Its essentially a $5 bonus but in reality no one in the history of earth has ever got 100% rtp on that slot lol.

Many times ive been looking for a bonus to deposit with even a half decent bonus to mess with and then I see you guys offer that and it deters me from depositing and I go elsewhere.

 

[bebo67]

Looks like the whole casino is really expensive. I never heard of having to deposit 50 dollars just to get free spins. What value are the free spins at? And why does everything cost so much money?

 

[Twin]

Another suggestion for promotions is the freespins on deposit.

Vikings go to hell is about the worst slot ever made. And depositing $50 to get 50 freespins on it is terrible. Its essentially a $5 bonus but in reality no one in the history of earth has ever got 100% rtp on that slot lol.

Many times ive been looking for a bonus to deposit with even a half decent bonus to mess with and then I see you guys offer that and it deters me from depositing and I go elsewhere.

Hi lockinlove!

Thanks for the feedback regarding today's offer, something i'll have a chat with the promotional team about.
Normally we wouldn't set the bar that high for 50 free spins! So thanks for spotting that.

I wish you a nice Thursday,

Kasper,
Casino Manager
Twin

 

[Twin]

Looks like the whole casino is really expensive. I never heard of having to deposit 50 dollars just to get free spins. What value are the free spins at? And why does everything cost so much money?

Hi bebo67,

We apologize for todays promotion, this is not up to our standards,

Twin will do much better!

Kasper,
Casino Manager
Twin

 

[ChopleyIOM]

Hi there Kasper,

Do you accept players from the Isle of Man?

Thanks

 

[Twin]

Hi there Kasper,

Do you accept players from the Isle of Man?

Thanks

Hi ChopleyIOM,

Hope all is well!

From my understanding Isle of Man is not a restricted territory and you are allowed to play on Twin.com

Have a good one!

Kasper,
Casino Manager
Twin

 

[Timo0510]

Hey Hey,

2 Weeks ago,i sign up on Twin Casino.After a quick visit and Deposit nothing spectacular happens.Today,i had Time for a second try.And it runs good

What can i say about twin Casino

+ Easy to navigate (1 click to find what u need )
+ Quick response on Email / Live Chat (Email 10 Minutes / Live Chat instant ) German & English
+ A lot of good Games / Search by Provider ! (Important)
+ Fast verify for Documents ( 2 hours )
+ Fast Payout ( Around 30 min for Email that my Withdrawal is on the way)
+ Daily another Bonus offer ( Maybe Christmas )

- During my Session today a lot of Crashes / Errors / Game not available
- No Casino for small pockets
- Setup for Language ( After every login its on English again.I prefer German )

I am happy to Sing up and try the Casino.I dont remember when i had so many Bonus / Freespins with 1 Deposit !.Played with some breaks around 6h Today !.A little bit annoying is the problem with the Errors.If u get a Slot and it runs good,after 50-100 Spins Error.On Falcon Huntress i get the Bonus and couldnt Start the Feature.Nothing lost,after a refresh,the spins restored and ready to play.
Bevor i start play,i send my Documents to Twin.Had some Issues (my fold) with the Documents.Clearly fixed with Live Support between my Safari there
My Documents are approved and 30 Minutes later,i got my Email for a successful Withdrawal

The Bonus on the Casino with a min Deposit of €50 is not small.But if u read the Terms before,u know that and will be fine.Nothing for small pockets.But still OK.Another happy moment.I reach some levels on the Loyalty Programm.Get a 50 cent spin on Gem Rock and went up to 300€+ in few Minutes again

Thats all for now.Have a nice Weekend everyone !

 

[lockinlove]

A different bonus I have never seen before. Strange!

 

[Timo0510]

I take yesterday the offer with 20 Daily spins on Ivan and the Immortal King

All day Error Message.The Bonus is not available.Anyone else got the same?

 

[bonustreak]

Welcome Twin!!

 

[casdegen]

I take yesterday the offer with 20 Daily spins on Ivan and the Immortal King

All day Error Message.The Bonus is not available.Anyone else got the same?

same here

 

[Timo0510]

same here

No Problem.Support fixed it today and refund it.Great great

 

[Twin]

Hey Hey,

2 Weeks ago,i sign up on Twin Casino.After a quick visit and Deposit nothing spectacular happens.Today,i had Time for a second try.And it runs good

What can i say about twin Casino

+ Easy to navigate (1 click to find what u need )
+ Quick response on Email / Live Chat (Email 10 Minutes / Live Chat instant ) German & English
+ A lot of good Games / Search by Provider ! (Important)
+ Fast verify for Documents ( 2 hours )
+ Fast Payout ( Around 30 min for Email that my Withdrawal is on the way)
+ Daily another Bonus offer ( Maybe Christmas )

- During my Session today a lot of Crashes / Errors / Game not available
- No Casino for small pockets
- Setup for Language ( After every login its on English again.I prefer German )

I am happy to Sing up and try the Casino.I dont remember when i had so many Bonus / Freespins with 1 Deposit !.Played with some breaks around 6h Today !.A little bit annoying is the problem with the Errors.If u get a Slot and it runs good,after 50-100 Spins Error.On Falcon Huntress i get the Bonus and couldnt Start the Feature.Nothing lost,after a refresh,the spins restored and ready to play.
Bevor i start play,i send my Documents to Twin.Had some Issues (my fold) with the Documents.Clearly fixed with Live Support between my Safari there
My Documents are approved and 30 Minutes later,i got my Email for a successful Withdrawal

The Bonus on the Casino with a min Deposit of €50 is not small.But if u read the Terms before,u know that and will be fine.Nothing for small pockets.But still OK.Another happy moment.I reach some levels on the Loyalty Programm.Get a 50 cent spin on Gem Rock and went up to 300€+ in few Minutes again

Thats all for now.Have a nice Weekend everyone !

Hi Timo0510!

Thank you for your extensive review of our casino! That's gold for us right there

Glad to hear you've also had a great run on our site! - Gem Rocks is a quite hard game to have a good hit on! Well done!

Rest assured that your feedback has been noted and you will see some positive changes hopefully soon

I wish you a happy new year!

Kasper,
Casino Manager
Twin

 

[Twin]

I take yesterday the offer with 20 Daily spins on Ivan and the Immortal King

All day Error Message.The Bonus is not available.Anyone else got the same?

Hi Timo0510,

Sorry to hear you've had issues!

These things can unfortunately happen sometimes ( even though it is annoying!)
Best thing to do is to contact our support who will sort it out

Happy New Year!

Kind regards,

Kasper
Casino manager
twin

 

[Twin]

Welcome Twin!!

Thank you bonustreak!!! We are happy to be here !

 

[Twin]

same here

Hi casdegen

Sorry to hear you've had issues as well!

I trust you have already been in contact with our support and fixed it?

Happy New Year!

Kind regards,

Kasper
Casino manager
twin

 

[Twin]

No Problem.Support fixed it today and refund it.Great great

Hi Timo0510,

Ohhh! I should really start to read the whole thread before answering haha!

Great to hear you've gotten it fixed!

Kasper,
Casino Manager
Twin

 

[Twin]

Good evening!

I hope you've all had a great start on the New Year!

I wanted to let you know, that we have been busy with a lot of your awesome feedback and have already managed to fix one of the things, you guys have so fairly pointed out for us! Our Loyalty Program or more exactly the minimum bet requirement of 0.40 eur

I am happy to announce that thanks to your feedback, we have now lowered the minimum bet to 0.20 eur!
This takes effect immediately and what better way than to start up with tomorrows promo?

Friday we have a loyalty boost on Twin! Check it out here:

You do not have permission to view link Log in or register now.

Have a good one people! I hope you'll continue to give us your valued feedback.

Kasper,
Casino Manager
Twin

 

[Timo0510]

No Promos for me available because Deposits with Skrill this Week.Is there any option to bring up different Promos which works for all Payments?

 

[Sonict]

I just wanted to report that two days ago, I signed up here and everything went as well as I would have expected. The games loaded up fine, I had no issues in activating the deposit bonuses and I am happy that my bet sizes qualify in terms of loyalty. I made two deposits for the welcome bonus and both of them eventually busted out, but I had some playtime.

Yesterday, I did a $50 CAD deposit and I got lucky on Santa's Wild Ride. Managed to win over $114+ on a 60 cent bet in a bonus.

Invalid URL

After playing a bit more, I decided to do a cashout so I would know how quick / how it all worked. In about 12 minutes after I began a cashout, it was done. I didn't expect it to be that quick! Well done @Twin

 

[Twin]

No Promos for me available because Deposits with Skrill this Week.Is there any option to bring up different Promos which works for all Payments?

Hi Timo0510,

Unfortunately at this moment bonuses are not available with Skrill,

I will check if possible to change this. (no promises) !

Have a good one!

Kasper,
Casino Manager
Twin

 

[Twin]

I just wanted to report that two days ago, I signed up here and everything went as well as I would have expected. The games loaded up fine, I had no issues in activating the deposit bonuses and I am happy that my bet sizes qualify in terms of loyalty. I made two deposits for the welcome bonus and both of them eventually busted out, but I had some playtime.

Yesterday, I did a $50 CAD deposit and I got lucky on Santa's Wild Ride. Managed to win over $114+ on a 60 cent bet in a bonus.

Invalid URL

After playing a bit more, I decided to do a cashout so I would know how quick / how it all worked. In about 12 minutes after I began a cashout, it was done. I didn't expect it to be that quick! Well done @Twin

Hi Sonict,

That's awesome!!

Thanks for the screenshot and feedback!

I am glad to hear that you are enjoying Twin

Have a good one,

Kasper,
Casino Manager
Twin

 

[videoslotheaven]

Should add Rapid Transfer as deposit and withdrawal option. It is implemented by skrill but without the need of a skrill account.

 

[Twin]

Good evening!

I just wanted to let you all know we have listened to your valued feedback here in the thread regarding our promotions.

We have now lowered the minimum deposit for our weekly deal and other offers, for you all to enjoy

Take a look Monday, as we have 100 free spins on Fire Joker for just a 25 EUR deposit. (You can even get the offer 3x!)

The direct link is here:

You do not have permission to view link Log in or register now.

I hope you will all have a great Sunday evening!

Have a good one,

Kasper,
Casino Manager
Twin

 

[Tirilej]

Good evening!

I just wanted to let you all know we have listened to your valued feedback here in the thread regarding our promotions.

We have now lowered the minimum deposit for our weekly deal and other offers, for you all to enjoy

Take a look Monday, as we have 100 free spins on Fire Joker for just a 25 EUR deposit. (You can even get the offer 3x!)

The direct link is here:

You do not have permission to view link Log in or register now.

I hope you will all have a great Sunday evening!

Have a good one,

Kasper,
Casino Manager
Twin

How is it going with the Swedish license?

 

[TheAverageGuy]

Kudos to Kasper for actively listening to the players and enacting requested changes.

Cheers!

 

[Twin]

Should add Rapid Transfer as deposit and withdrawal option. It is implemented by skrill but without the need of a skrill account.

Hi videoslotheaven,

We actually have that option ready, it's simply not turned on yet!

Let me chase that up, should be a no biggie, but I am not in payments so let me check first.

Have a good one,

Kasper
Casino Manager
Twin

 

[Twin]

How is it going with the Swedish license?

Hi Tirilej,

I actually don't know to be exact. I am not part of that aspect of our casino,

But I do know we have successfully applied and simply awaiting confirmation.

That is unfortunately all I can share at this stage Tirilej,

Have a good one,

Kasper
Casino Manager
Twin

 

[Twin]

Kudos to Kasper for actively listening to the players and enacting requested changes.

Cheers!

Hi TheAverageGuy,

Thank youuuuuu It's always nice reading positive comments like that on a grey Monday morning.

Kudos to you for bringing me all this feedback! You guys are helping Twin become even more awesome!

Have a good one,

Kasper
Casino Manager
Twin

 

[Glassheart]

Do you have any plans for the UK?

I've been reading this thread and I'm impressed that you seem to listen to members and are active in your replys so I'd deffo be up for giving you guys a go if you ever come to the UK

 

[Twin]

Do you have any plans for the UK?

I've been reading this thread and I'm impressed that you seem to listen to members and are active in your replys so I'd deffo be up for giving you guys a go if you ever come to the UK

Hi Glassheart!

Thanks for that, I will take that as a compliment for us!

We do not have any immediate plan for expanding into the UK, first we will get our Swedish license sorted, after that, who knows?

I will keep you and the others updated on this as well, should I have any news I will make sure to post them here on the forum.

Have a good one,

Kasper
Casino Manager
Twin

 

[lockinlove]

I like the casino and the rep seems nice too. However the promos arent that great. Deposited $25 for the 100 fire joker freespins figuring they probably be the 10 cent spins. They are 5 cent.

I know I can choose to take a bonus or not but these type of offers do not entice me to deposit whatsoever. Its my fault for not asking how much the spins are worth but yeah just thought Id throw some feed back your way. Alot of your bonuses add up to be about 5% or 10% reloads. This one worked out to be 9%.

Ended up cashing out $85 from it cause I forfeited the $2 of bonus winnings. Went to roulette bet on red and 32 and landed on 32

I should go post that in the roulette is rigged thread

 

[Fabianodheelen]

I've tried the casino and it seems to be a good!
At first I had learned a lot here *snip*

[maxd says: please don't spam our forums with links to your site. Do it again and your account here will be closed. Thank you for your cooperation.]

 

[Twin]

I like the casino and the rep seems nice too. However the promos arent that great. Deposited $25 for the 100 fire joker freespins figuring they probably be the 10 cent spins. They are 5 cent.

I know I can choose to take a bonus or not but these type of offers do not entice me to deposit whatsoever. Its my fault for not asking how much the spins are worth but yeah just thought Id throw some feed back your way. Alot of your bonuses add up to be about 5% or 10% reloads. This one worked out to be 9%.

Ended up cashing out $85 from it cause I forfeited the $2 of bonus winnings. Went to roulette bet on red and 32 and landed on 32

I should go post that in the roulette is rigged thread

Hi lockinlove,

Happy to hear that you are still trying us out every now and then!

I am sorry you did not like the offer that was set up for you guys - and everyone else. (please note that this promotion is our on-site promotion for all customers)
^this offer is actually also available for 3 deposits, (300 free spins in total) and available all week.

We have tried to listen to your feedback to get more value for your deposits and with the 100 free spins we did just that.

I believe that a 100 free spins on 25€ is a quite good offer, however we will continue to expand our offers to our customers based on all of your feedback.

Thank you for posting your experience !

Have a good one,

Kasper,
Casino Manager
Twin

 

[Twin]

I've tried the casino and it seems to be a good!

Hi Fabianodheelen,

Thank you for that! We are happy you've given us a shot!

Should you need anything, please don't hesitate to put up a comment or send me a PM or of course, contact our amazing Twin Support Team!

Have a good one!

Kasper,
Casino Manager
Twin

 

[lockinlove]

Hi lockinlove,

Happy to hear that you are still trying us out every now and then!

I am sorry you did not like the offer that was set up for you guys - and everyone else. (please note that this promotion is our on-site promotion for all customers)
^this offer is actually also available for 3 deposits, (300 free spins in total) and available all week.

We have tried to listen to your feedback to get more value for your deposits and with the 100 free spins we did just that.

I believe that a 100 free spins on 25€ is a quite good offer, however we will continue to expand our offers to our customers based on all of your feedback.

Thank you for posting your experience !

Have a good one,

Kasper,
Casino Manager
Twin

Hey there. Dont want to sound like Im complaining but I am surprised you think that is good value. 100 spins on 5 cent value if you get 100% rtp it is $5 bonus. $25+5 is not good value nor does it make sense to even bother and attach your cash to that kind of wager over a possible $5.

Most casinos offer 30% being the lowest average is 50% and anything above is good. Your guys value is constantly around 5-10% reloads. Its just not good. I understand you made changes to suit others already and im sure people appreciate it.

I opened the game and noticed it was 5 cent spins. I forfeited the bonus because again no sense attaching my cash to a couple of dollars bonus.

This is for feedback purposes only.

 

[Twin]

Hey there. Dont want to sound like Im complaining but I am surprised you think that is good value. 100 spins on 5 cent value if you get 100% rtp it is $5 bonus. $25+5 is not good value nor does it make sense to even bother and attach your cash to that kind of wager over a possible $5.

Most casinos offer 30% being the lowest average is 50% and anything above is good. Your guys value is constantly around 5-10% reloads. Its just not good. I understand you made changes to suit others already and im sure people appreciate it.

I opened the game and noticed it was 5 cent spins. I forfeited the bonus because again no sense attaching my cash to a couple of dollars bonus.

This is for feedback purposes only.

Hi lockinlove,

I really do think this is good value.

I also want to remind you that on those 100 free spins, you do have the max win potential of 800x your bet on Fire Joker. (and you can receive up to 300 spins this week)

Again, this offer is available to everyone. on 3 deposits for 7 days (expires midnight on Sunday) So for a offer that is given to every single customer in our database(+ you can even receive other offers on top from extra send outs) + our Loyalty Program (where we have just lowered the min. contribution to only 20 cent) We do indeed think it's a great offer.

I thank you for your feedback, as always!

Kasper,
Casino Manager
Twin

 

[philadelphia]

Hello again,

after 2 months of playing at Twin casino, it´s now one of my favourite casinos! Nothing to complain, very transparent and cool bonus offerings.
I am recently happy that I turned 6 Euro bonus money from 25 free spins in Vikings into a 250 withdrawal, and today, I got 1.63 Euros from freespins and turned them to a 300 Euro balance. (book of dead went crazy)
Thanks Twin Casino and thumbs up!