Hello, everyone..long time lurker.. i can't seem to get a working number to grandevegas for my fax back forms. I have called them 3 times and asked live support to no avail. Can somebody please help me. Thank you
This is crazy..They now say all doc have been approved but it will take 5 days to send me a link to quicktender!! what the hell, I then asked them fo other ways to withdrawal and they won't give me any..This is Bull..I am starting to wonder
Um, hello? That made no sense at all. Of course it is the players responsibility..It's not the players job to find out..
3. Grande Vegas Casino reserves the right to change this agreement from time to time. The player is responsible for consulting the Web site and/or the Help files at least once every three months. The player accepts and agrees to abide by both the terms and conditions of this agreement, as amended from time to time, and the rules of the casino games.
6. Player shall periodically review at a rate not less than once monthly these Terms and Conditions posted at this Web site. Player shall not participate in the Games, open, use or reuse an account, enter the Web site, or the Casino, nor accept any Prize if Player does not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change periodically.
10. We promise to answer all queries within 3 working days from time of receipt.
I will never in my life understand why someone like silcnlayc ever opens their mouth ... Please refrain , from posting any more of your thoughts in this thread.
Um, hello? That made no sense at all. Of course it is the players responsibility..
.
This is a little confusing for me too. I always check in the withdrawal section to see how to cash out. If it is listed, I don't think twice about it. I would have assumed that it was an option for me, unless it said, no US as this one does, but you don't know unless you click on it. I guess from now on, I will click on each option just to be sure.
From Grande Vegas' Web Site:
Then This...
One Month or three months? Hmmm... Anyways, I don't mean to be rude, but it is always the player's responsibility to check the T&C's for everything regarding the casino first, including withdrawal methods.
However, they also have this...
Looks like they broke their "promise" to you guys... I'd be contacting the rep and pointing them to this little term.
Well exactly 8 days later I finally got my play history. This of coarse is after I prodded cs and threatened to close my account. I was first told by "kyle" that they were waiting on RTG to send info....I explained i had been promised that they would be in hands 2 days earlier and that I am really sick of the run around and that I may close my account.....then all of a sudden he says "oh Garry emailed them to today" So I check nope no email.....I tell kyle sorry I have nothing....He says he will resend....2mins later I have the email....but whats missing??? The stats.....no attachement! I emailed them and said I can view the stats as there is no attachement. 48hrs go by......nothing....today i get another email apologizing for forgetting the attachement.....guess what no attachment!!!!!!!!!!!!!!!!! A while later I got another email....this time with the attachment.....FINALLY.... OMG!@!!!!!! I clearly give up! This sort of bumbling I have zero time for.