Baptism by Fire - failed Tropica Casino - Rival Casino - cancelled BBF

[hoff1985]

I have no doubt that Bryan will let them try again, but my guess is that we have to be patient.
They know that what happened was wrong and that changes have to be made.
They are at least still here and that is for me the most important thing.

There are a lot of casinos here that are not accredited and that also are active. They just have to keep on being one of them again for a while longer. That's not a bad thing, and I'm happy that I have a group of Rival that I trust again

I agree. Also accredited doesn't mean that it's an "outstanding" casino. It means that it is absolutely safe to play there... But as we all know when it comes to Customer Support and fast payments there are non-accredited casinos that perform better than accredited ones.

 

[Casinomeister]

I really appreciate everyone's comments - and yes, I've been thinking about this a lot but I've decided that I still cannot endorse this casino. It's been mentioned that it doesn't seem fair for me to pull the BBF for one mistake, but the thing is it was not just one mistake, it was/is an environment within the administration that generated those responses.

I am open to re-look at this in a few months, but for now Tropica is being listed in the Reservation.

 

[chayton]

I understand your decision Bryan, but I do hope that in a few months this casino can try again. After all, the dispute with that player was settled and it's done and dusted. I'm in Canada and I can't play at Rival anyhow, but if I could I'd play at this group without hesitation. Funny that in a way, hearing them coming down like a sledgehammer on fraudsters makes me like them even more.

One thing that sucks about this and other cases recently is that it seems pretty one sided as far as what the player can say or do and what the casinos can. Really as players we have the casinos over a barrel. We can slander them all over the internet and call them crooks and cheats and make up stories and commit fraud etc. And when the casino people respond, then we can say a) How rude they are or b) How they're breaching privacy by talking about what WE'VE done.

Unless a fraudulent player gets outed during a PAB and gets banned here, the players seem to be holding all the cards. And even if they do get banned from here there's always going to be another place for them to go tell their lies. If I was a casino rep I'd find it really frustrating having my hands tied like that while some players are bashing me or ripping me off.

Or maybe I'm just getting old and crotchety. Anyhow Dieter, I hope you stick around for a few months and try again, you've got a lot of fans here.

 

[gagamel]

There was one issue with a fraudster in another forum.

That killed the BBF.

In this forum were no issues with this group.

 

[coxwel]

There was one issue with a fraudster in another forum.

That killed the BBF.

In this forum were no issues with this group.

Sure, so it was and i appreciate that.

It´s not about if there´s an issue "in this forum", the issue that came to light showed that in the backround of this operation something was/is not right which can not be looked over. I´m glad that bryan made his move, and this gives me confidence in the casinomeister accrediation/bbf procedure. (standards)
Cm sticks to it´s standards and not! tries to justify or talk an issue small by stating "it was just this one mistake" like many fellow tropica players seem to do here. But the fact they forget is that it´s not about a playing experience here (bonus/wagering/payout etc..) This issue showed us something we would normally not see or hear of as a normal customer. Shit happens and Tropica got caught for that, dont waste time on excuses, they should from now on seriously go on another approach and have the chance to become accedited again, so time will tell.

And again, for me i just do not care if they have xy "great games" "bonsues" whatever, this issue is about sth that is not to compensate with fast payouts or great bonuses. I would say the same if this would be a casino i regulary paly at, which tropica was/is not, for other reasons.

Some members shouldnt just praise or fight for casino xy only! because they have a good experience with them or are a heavy player there. Seems like this can cause a lack of a healthy distance one should have to everything in life, trying to get a fair and objective view/opinion on things.

 

[rshkrn]

After reading through all I'd support CM's decision, mainly because BBF guidelines should be the same for every casino....the reputation or goodwill of any particular casino should not translate into X "allowable" mistakes making it unfair towards others, even if 100% of the players have had a good experience there!

that said I am positive in a few months we could have them back in there and clear it

 

[jetset]

I support CM's decision here completely; something was wrong with the management environment within this company which resulted in it descending to such an unprofessional level, and CM needs to be sure that the problem has been fixed and the chances of a recurrence are minimal before he can trust it with a CM stamp of approval.

A period to reflect and improve will hopefully result in a more disciplined and business-like operation that we can all respect in future.

 

[Balthazar]

There was one issue with a fraudster in another forum.

That killed the BBF.

In this forum were no issues with this group.

Accreditation isn't a thing for CM forum members, it's a green light for players in general. It's very relevant how they treat players that post elsewhere.

 

[paul7388]

Accreditation isn't a thing for CM forum members, it's a green light for players in general. It's very relevant how they treat players that post elsewhere.

Very true and I believe that. But several issues can be just as important to players.

Take Paddy Power for instance. They have recently lost their accredited status to then get it reinstated. Personally I like there posts as they appeal to my sense of humour. But and its a Big BUT. For years they post on a daily basis their funny comments which often cross the line of being offensive. Many times their posts on Facebook etc. are offensive to many and they have had countless complaints. It gives them a hell of a lot of publicity tho. My point is tho that if they can continue to offend some people yet get a second chance here then its only right that This group get a second chance as well.

 

[hoff1985]

Very true and I believe that. But several issues can be just important to players.

Take Paddy Power for instance. They have recently lost their accredited status to then get it reinstated. Personally I like there posts as they appeal to my sense of humour. But and its a Big BUT. For years they post on a daily basis their funny comments which often cross the line of being offensive. Many times their posts on Facebook etc. are offensive to many and they have had countless complaints. It gives them a hell of a lot of publicity tho. My point is tho that if they can continue to offend some people yet get a second chance here then its only right that This group get a second chance as well.

I strongly agree. And i'm sure if we would dig deep we would find some old bad examples in other forums for other accredited casinos as well...

 

[peteyweestro]

I'm not sure but i don't recall Bryan ever saying this group would never get another chance, he just put them on the reservation for now and will go back in the future sometime if they would like and see about giving it another shot. Maybe i misunderstood but i think i didn't.

 

[suzecat]

I'm not sure but i don't recall Bryan ever saying this group would never get another chance, he just put them on the reservation for now and will go back in the future sometime if they would like and see about giving it another shot. Maybe i misunderstood but i think i didn't.

I recall it that way too. Bryan asked for some modifications from Tropica's management and this time on Reservation gives them an opportunity to make the changes IF THEY WANT TO. Their choice.

 

[silcnlayc]

Worthless bonuses

Once again, I have run across a bonus that is worthless. Again, the casino has found a way to not pay. Had a few hundred dollars built up only to find that the max cash out was $54 on a free chip (2x chip cash-out, really people, get real!!??)

So just to act like the casino, I went to cash out the $54 (which I was totally done with this casino anyway after reading max cash-out) only to find that the minimum withdrawal by wire (only option open to withdraw) was $100!!! SERIOUSLY! I mean talk about ridiculous tactics to keep a person from withdrawing....back to uninstall after I play out the few bucks in the account. Will NEVER return unless MAJOR changes are made.

Have a nice day Tropica.

 

[Googobucs]

Once again, I have run across a bonus that is worthless. Again, the casino has found a way to not pay. Had a few hundred dollars built up only to find that the max cash out was $54 on a free chip (2x chip cash-out, really people, get real!!??)

So just to act like the casino, I went to cash out the $54 (which I was totally done with this casino anyway after reading max cash-out) only to find that the minimum withdrawal by wire (only option open to withdraw) was $100!!! SERIOUSLY! I mean talk about ridiculous tactics to keep a person from withdrawing....back to uninstall after I play out the few bucks in the account. Will NEVER return unless MAJOR changes are made.

Have a nice day Tropica.View attachment 50761View attachment 50760

I agree that they should not offer bonuses that pay less than $100 to US players because of exactly what you pointed out but........

Also, keep in mind that the bonus of $27 is not withdraw-able so you really have a balance of $34.40 to withdraw. Go to chat and have them process the withdraw manually and then reverse it.
You can keep playing with the $34.40 balance and build it up to a max of $200 that can be withdrawn.
See this term:
5.14 Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent.

good luck

 

[silcnlayc]

I agree that they should not offer bonuses that pay less than $100 to US players because of exactly what you pointed out but........

Also, keep in mind that the bonus of $27 is not withdraw-able so you really have a balance of $34.40 to withdraw. Go to chat and have them process the withdraw manually and then reverse it.
You can keep playing with the $34.40 balance and build it up to a max of $200 that can be withdrawn.
See this term:
5.14 Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent.

good luck

Thank you for the info. Not worth the trouble. Plenty of other casinos that do not have such ridiculous terms....I mean...really...

.

 

[rockycatt]

Thank you for the info. Not worth the trouble. Plenty of other casinos that do not have such ridiculous terms....I mean...really...

.

I did this bonus this morning and went to live chat and was in formed that he would finalize the bonus so I could carry on playing to win over or to the 100$ min with drawl or go for more $ gains and it was done

I was happy for the the results of my experience I played on with no restrictions and got to about 90$ then my game slid south I shroud of parked the money and picked up playing at a later time

but very happy the way they worked the less than 100$ win for me

 

[Refilliates Casinos]

Thank you for the info. Not worth the trouble. Plenty of other casinos that do not have such ridiculous terms....I mean...really...

.

Hi,

It is regrettable that US customers have a min cashout of $100, but that limit is governed by our wire provider. When we changed our offers a few months ago, we made it so that US players could cash out $100 on free chips and those offers still run every day.

The problem however, is that our cashouts went through the roof on free money, so we decided for this offer to not allow $100 cashouts. The offer was available on 5 brands, so effectively, if we allowed $100 cashout, we would risk $500 per player. And, as Googobucs said, you could reverse winnings and cashout $200, effectively pushing the risk to $1,000 per player. As a player myself, I don’t think that is ridiculous. At the end of the day, it is free money and you could easily turn the $54 into $200. It's supposed to be the thought that counts.

As this is your second complaint about our bonuses this week, I really wish you would log in and review each offer and compare it with our competitors. Your perception of our bonuses is wrong and to post negative feedback twice without having all the facts on hand means you’re not posting accurate information.

For what it is worth: We give 50% cashback every day. We give 20% cashback a week. We give 10% cashback per month. We give a free chip every weekend (which allows $100 cashout). There is a free chip at each brand on different days of the week (which allows $100 cashout). There are 8 bonus offers at 5 brands per day (total 40 per day). 3 of these offers have low wagering and no Max Cashout (15 per day). You do not get this anywhere else.

A few months ago, we changed our entire business model based on feedback and advice from members here and yet, it’s still not good enough?

Regards,
Dieter

 

[silcnlayc]

Yes, your casino is not the only casino with this platform that offers these silly terms on chips and bonuses. I have certain amounts that make it worth withdrawing due to the cost of fees and $200 isn't it....not worth the play due to the withdrawal fees ..It was my mistake in playing the free chip without reading the T&C's. I usually ignore anything with a cash out limit under 10 times and a chip less than $50.

There is a suggestion, make chips cash-able if you offer them, at a minimum 10x the amount of the chip offer. This would stop all those withdrawals on chip wins less than $100. On another note, what is your fee for a bank wire?

Hi,

It is regrettable that US customers have a min cashout of $100, but that limit is governed by our wire provider. When we changed our offers a few months ago, we made it so that US players could cash out $100 on free chips and those offers still run every day.

The problem however, is that our cashouts went through the roof on free money, so we decided for this offer to not allow $100 cashouts. The offer was available on 5 brands, so effectively, if we allowed $100 cashout, we would risk $500 per player. And, as Googobucs said, you could reverse winnings and cashout $200, effectively pushing the risk to $1,000 per player. As a player myself, I don’t think that is ridiculous. At the end of the day, it is free money and you could easily turn the $54 into $200. It's supposed to be the thought that counts.

As this is your second complaint about our bonuses this week, I really wish you would log in and review each offer and compare it with our competitors. Your perception of our bonuses is wrong and to post negative feedback twice without having all the facts on hand means you’re not posting accurate information.

For what it is worth: We give 50% cashback every day. We give 20% cashback a week. We give 10% cashback per month. We give a free chip every weekend (which allows $100 cashout). There is a free chip at each brand on different days of the week (which allows $100 cashout). There are 8 bonus offers at 5 brands per day (total 40 per day). 3 of these offers have low wagering and no Max Cashout (15 per day). You do not get this anywhere else.

A few months ago, we changed our entire business model based on feedback and advice from members here and yet, it’s still not good enough?

Regards,
Dieter

 

[bigjohn]

A few months ago, we changed our entire business model based on feedback and advice from members here and yet, it’s still not good enough?

Regards,
Dieter

You guys are definitely 'good enough' and then some. There is always going to be players that would like to see different things change or feel that certain things aren't fair.

Just as long you put it all in your T&C's the player can decide what they want to do.

You have been run through the proverbial 'mill' here lately but don't let it discourage you from participating here and keep up the good work you are doing.

You supporters way outnumber you detractors.

 

[vinylweatherman]

Hi,

It is regrettable that US customers have a min cashout of $100, but that limit is governed by our wire provider. When we changed our offers a few months ago, we made it so that US players could cash out $100 on free chips and those offers still run every day.

The problem however, is that our cashouts went through the roof on free money, so we decided for this offer to not allow $100 cashouts. The offer was available on 5 brands, so effectively, if we allowed $100 cashout, we would risk $500 per player. And, as Googobucs said, you could reverse winnings and cashout $200, effectively pushing the risk to $1,000 per player. As a player myself, I don’t think that is ridiculous. At the end of the day, it is free money and you could easily turn the $54 into $200. It's supposed to be the thought that counts.

As this is your second complaint about our bonuses this week, I really wish you would log in and review each offer and compare it with our competitors. Your perception of our bonuses is wrong and to post negative feedback twice without having all the facts on hand means you’re not posting accurate information.

For what it is worth: We give 50% cashback every day. We give 20% cashback a week. We give 10% cashback per month. We give a free chip every weekend (which allows $100 cashout). There is a free chip at each brand on different days of the week (which allows $100 cashout). There are 8 bonus offers at 5 brands per day (total 40 per day). 3 of these offers have low wagering and no Max Cashout (15 per day). You do not get this anywhere else.

A few months ago, we changed our entire business model based on feedback and advice from members here and yet, it’s still not good enough?

Regards,
Dieter

If the $54 can be reversed and then turned into $200, surely this is a GREATER risk than simply setting the max to $100. Since US players can't ever win from the published terms, the somewhat hidden tip of you simply having to cash out, then reverse in order to get a $200 limit will end up being known by most of your players in time, and they will ALL present a risk of using this tip rather than settling for the $54 as advertised.

The resolution of this case has itself broadcast the fact that the $54 max is easily turned into a $200 max simply by making two internal transactions within the casino lobby.

If you had just let players go for $100, many who managed to get $54 might press on and lose the lot trying for the $100. Now, if they can, they will just withdraw the $54 ASAP in the belief this is their only option.

There is absolutely no point in offering a bonus who's terms make a cash out impossible, it's an insult to players. Drop this and make it 7 offers instead of 8, but 7 offers where it IS possible to cash out for ALL players.

The US is the biggest market of all, and for the few softwares that still service it, the most important, so it's the US market that should be the main focus for the design and marketing teams.

To manage the outflow, there should be a budget for free money withdrawals, and when this is reached in any month, marketing just stop posting free chip offers and move the focus over to getting players to deposit. This would probably lead to free chips being more prevalent at the start of a month, with deposit offers dominating towards the end.

 

[silcnlayc]

If the $54 can be reversed and then turned into $200, surely this is a GREATER risk than simply setting the max to $100. Since US players can't ever win from the published terms, the somewhat hidden tip of you simply having to cash out, then reverse in order to get a $200 limit will end up being known by most of your players in time, and they will ALL present a risk of using this tip rather than settling for the $54 as advertised.

The resolution of this case has itself broadcast the fact that the $54 max is easily turned into a $200 max simply by making two internal transactions within the casino lobby.

If you had just let players go for $100, many who managed to get $54 might press on and lose the lot trying for the $100. Now, if they can, they will just withdraw the $54 ASAP in the belief this is their only option.

There is absolutely no point in offering a bonus who's terms make a cash out impossible, it's an insult to players. Drop this and make it 7 offers instead of 8, but 7 offers where it IS possible to cash out for ALL players.

The US is the biggest market of all, and for the few softwares that still service it, the most important, so it's the US market that should be the main focus for the design and marketing teams.

To manage the outflow, there should be a budget for free money withdrawals, and when this is reached in any month, marketing just stop posting free chip offers and move the focus over to getting players to deposit. This would probably lead to free chips being more prevalent at the start of a month, with deposit offers dominating towards the end.

What an amazingly simple and sensible idea! So sensible, casinos couldn't quite figure it out themselves because of being too busy trying to make sure there was a catch to anything they offer. The casinos are so focused on making sure their offers are so convoluted that it makes players not want to play at such casino... .

.

 

[Refilliates Casinos]

Yes, your casino is not the only casino with this platform that offers these silly terms on chips and bonuses. I have certain amounts that make it worth withdrawing due to the cost of fees and $200 isn't it....not worth the play due to the withdrawal fees ..It was my mistake in playing the free chip without reading the T&C's. I usually ignore anything with a cash out limit under 10 times and a chip less than $50.

There is a suggestion, make chips cash-able if you offer them, at a minimum 10x the amount of the chip offer. This would stop all those withdrawals on chip wins less than $100. On another note, what is your fee for a bank wire?

Just to clarify, you are saying that $200 FREE MONEY is not worth withdrawing because of fees? I.e. getting $155 FREE is "silly"?

You have not deposited at our casinos and we offer you $200 (x 5) FREE and we're ridiculous?

 

[gagamel]

Hi silcnlayc or whatever

27$ free for every casino I deposited within this group makes 135$ in total. Well, it`s a 135$ Free Chip. Not too bad in my opinion. You can`t cash out, that`s shit but you would know how to make a withdrawal possible if you would read the T&C`s before you start to play.

Seems like you have a hobby which is talking bad about casinos ( I just read a lot of your posts and it`s always the same)

 

[coxwel]

Hi silcnlayc or whatever

27$ free for every casino I deposited within this group makes 135$ in total. Well, it`s a 135$ Free Chip. Not too bad in my opinion. You can`t cash out, that`s shit but you would know how to make a withdrawal possible if you would read the T&C`s before you start to play.

Seems like you have a hobby which is talking bad about casinos ( I just read a lot of your posts and it`s always the same)

Just one tip:

You shouldn´t judge members here in such an arrogant way without knowing what youre talking about. She´s been a member here way longer than you and doenst talk bad about casinos. She´s just analyzing things and pointing out specific pro´s and con´s.

For me it seems your hobby is to defend tropica no matter what. If you have a good experience with them, good for you. But you should respect that some individuals here think different about this and have a more balanced and informed opinion on specific aspects. Don´t take it as an personal insult if somebody critices tropica casino, opinions differ and people should respect it.

 

[vinylweatherman]

Just to clarify, you are saying that $200 FREE MONEY is not worth withdrawing because of fees? I.e. getting $155 FREE is "silly"?

You have not deposited at our casinos and we offer you $200 (x 5) FREE and we're ridiculous?

It's not just a case of "not worth" but "impossible" in the case of the one with a $54 cap unless the player knows of the formerly undocumented work around of two internal transactions to convert the $54 into a chip with no further WR and a new cap of $200.

As for fees, it's the fixed fees that are the biggest problem, not fees based on a percentage of the amount.

It's really only $200x5 for free if you know the secret, otherwise it's $54x5.

For CM members though, it is now $200x5, as the secret's out.

One has to wonder whether this cap conversion trick works at other Rival casinos too.